OneAssist Consumer Solutions Complaints & Reviews

I got a call from one assist about the protection plan, without giving our concurrence they created a account and debited 1899 rs.
We requested to cancel the membership after making 2 ~ 3 calls dated 7th march and agreed to cancel to membership and confirmed the amount will be refunded in 24 to 48 hrs.
We got a cancellation confirmation mail on 8th march. However on 9th march we got a mail stating the membership plan has changed to wa power single plan instead of cancellation.

With repeated calls (Frustrated) to toll free nos. We are getting a firm confirmation on cancellation and refund details.

Kindly to the needful to avoid further escalation.

Relationship no.: 6427031
Plan : enhanced wa power single plan
Valid up to : 07-mar-2020
Mobile no.: [protected]

I tried several times to cancel this plan and they are not allowing this. I'm sick and tired. All they do is redirect the call to one or other agents but nothing happens. 1928446 is my membership id. It is nearing to renew this year which i don't wish to continue. Already used it for last 2 yerai due to this pushy customer care people and im not able to close it once and for all. Please help

I had given my iPhone x for repair in July 2018 to one assist.but one assist replaced my phone and gave me a new replaced iPhone but they didn't sent the replacement certificate or iPhone swapping certificate.
Now when I am trying to sell my iPhone, nobody is buying it because the IMEI number on the box and phone are not matching.
I have dozens of emails to the one assist customer care and also made hundreds of calls, but they always give the same excuse that this request is given to the backend team and they don't have any update.
Now I am stuck in nowhere.my phones value is getting depriciated as my warranty to going to end very soon and without this replacement certificate nobody will buy this phone.
I have given 10000 rupees when I opted for the one assist insurance service but this unprofessional behavior shows that this company is a cheat company as they charge money for repairs and replace the phone without informing the customer.

I got a call from hdfcergo for credit card policy on around 25th january telling me the benefits and all and letting me know that about 2000rs would be debited from my credit card in 3 months emi, i approved them for the policy and bought it.

After 2-3 days i got another call from, telling me about same kind of policy, same amount to be debited in 3 months emi, i told the guy that i already have the same kind of policy from hdfc ergo and already paid for it.in response he told me that they weren't able to process that policy for some reason and the amount (Apparently confusing me) and said they wanted to ask for my approval for the policy again, so i obviously got mislead by them into thinking they are the same people so i approved them for the policy again. Got my policy's hardcopy in around a week.

The following days when i was checking my credit card emis i saw 2 accounts of 2000rs for 3 months emi, obviously i hdfc ergo for the issue and they told me there's only one policy i got and no extra amount was deducted from my credit card, after explaining them that i got another call telling me that the previous policy wasn't processed properly and all, they told me there was no problem from their end, it was a few days later when i got another courier from some oneassist for same kind of policy, checking further details and getting more info from the bank i realised the latter call that i got wasn't from hdfc, it was from oneassist and they apparently happen to have same kind of policy. But what's shocking is that how they fooled me into getting their policy and even lying to me that the previous policy wasn't processed, also until i realised all this already a month passed, now if i cancel this oneassist policy i would only get 50%amount refund.
I'm really disappointed that how companies as big as oneassist do these kinds of frauds with people, i see no reason why i would suggest a company like this to other people to buy policies. I also wish to have my full money refunded but i wonder if oneassist can do this kind of shady work to trick people into getting a policy, they would really refund me my full money?

Hi,

Please cancel the one assist membership in my credit card. It has been 3years continuously they are taking my credit card amount of rs.2000 each for 3years..
Am totally unaware how i subscribed to this one, i keep on calling hdfc bank customer service many times, totally no response from them.
Kindly request you to cancel my one assist membership and repay my amount of rs.6000 to my card.

Please note that, i didn't got the kit also, i don't know what does it contains. Anyways please cancel the one assist membership in my credit card.

I received sms from hdfc bank that rs.1518 /- deducted from my credit card to one assist plan on 28/02/19. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money fast.
Date of incident : 28/02/2019
Hdfc credit card no. Xxxx 3279

Dear one assist,

I radha k joshi hold a current account with account no.[protected], with icici bank fort branch.
Oneassist for wallets protection plan has been activated in my account without my prior permission.
I did not apply /request for any kind of wallet proctection plan and rs1899/- has been deducted from my account for the same
. I alredy request for deactivation for the plan but there is no action from your team and now i am getting the mail for renewal of the plan. Please deactivate the plan on my account number as soon as possible.

I request you to cancel the oneassist for wallets protection plan and refund amount of rs 1899/- in my account.
Please do needful

Don't activate this type of subscription in future.. With out my knowledge..
Otherwise i will cancel my account in hdfc bank account..
Credit card ending: 3777
Mobile no: [protected]
One assist relationship no: 2140511

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7548 without my concern on date:18/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
Till now i dint use the card from past 2 years onwards

I received sms from icici bank that rs-1399/-deducted from my credit card to one assist plan on 25/01/2019. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. Deactivate my plan and refund the amount

Please deactivate and refund my money asap

I had been subscribed to this membership without being given proper details over call - regd the amount deducted. I am not using this facility and wish to end the oneassist subscription immediately.

I tried to look for cancelling membership on their website. However, there is no facility to do so.

Please cancel my subscription and refund the balance amount.

Relationship no : 3437637

Sir,
I was out of station as of my marriage, i know one assist have tried to call me up for uploading my cheque image, but i have landed to howrah on[protected] and uploaded the cheque image, one assist has returned my unrepaired handset without taking my view moreover my handset was having problem with power button but was working fine, to my surprise the handset which was delivered is not at all working, what is the use of such insurance, and while renewing the handset they have told me of giving courtesy handset and i have renewed with that facility, but while claiming it they have said my pincode doesnot have this facility, i hvae renewed for rs 1800/- approx all in vain.
This company is a fraud company which doesnot take into consideration of the customer

Never ever gofor one assist which has provide my unrepaired handset with full damage causing mother board issue.

Hello there

I received sms from indusland bank that rs-1899/- is going to deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25/02/19
Indusland credit card no. Xx7005

I hereby wish to confirm that i am opting out from oneassist and the same was communicated to you. However amount was auto deducted. I just don't want the subscription and please cancel my subscription for my axis. It has been noticed that the money already been charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. Axis bank customer id:[protected], oneassist relationship no. Is 3518649. I am waiting for confirmation of delation of this service and also refund the money @1899.

I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 04/09/17 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

I already called on [protected] and raise the complained, but i didn't receive any complainant number.

Please deactivate it immediately and refund money asap

Date of incident : 04/09/2017
Icici bank account -. Xxxxxxxx279
Relationship no - 6346132

I received a message as detailed below on 01.03.2018- 1.40pm. I am not interested to renew my membership.
Hi Customer, your WalletAssist Plan will be renewed for another year. Membership fees of Rs 1399 will be charged on your ICICI Bank account as applicable - Team OneAssist.
So please I want no debit from my account.
Vipin perumbilavil
[protected]

Hello there

I received sms from icici bank that rs-1899/- is going to deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 1 march 2019
Icici credit card no. Xx7002

Hi, i received a message that rs-1899/- has been debited from my account last year and renewal of this year on 4-2-2019 to one assist plan without my concern. I was surprised about this and i will to report this matter to bank so, i request you to kindly cancel the plan and refund the amount in my account.

Date of incident: 16.33hrs. 4-2-19and last year also

Hello there

I Received SMSfrom ICICI BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. which is auto debited without availing of this option. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 31 Jan 2019
Kotak Credit Card No.xx6000

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici debit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. :6325512
Plan name: enhanced wa privilege single plan
Name:m nagaraju

My relationship no : 256736

I got call from icici and they just activated this oneassist plan on my name without asking any document or sign or anything.

Back couple of years i called many times customer care and asked to cancel my any active plan with oneassist as i don't require that.

Once the customer care lady angrily informed me that the plan will be deactivated. I thought they cancelled my plan. But till date it is not. And they are keep deducting money from my account.

I didn't notice that deduction until i looked each suspicious entry of my savings account and googled it to find out some information about that transaction.

Oneassist cancel my plans/subscriptions asap with you guys. You are just stealing my hard earned money and you are feeding on clients like us to prosper. Shame on you.

Pratik