OneAssist Consumer Solutions Complaints & Reviews

Address: BTM Layout, 560093

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7548 without my concern on date:18/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
Till now i dint use the card from past 2 years onwards

Apr 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Chaitanya,

Greetings from OneAssist,

We are sorry for the trouble faced by you.

Request you to kindly mail us your registered contact number or membership details on [protected]@oneassist.in so that we may initiate the cancellation process.

Regards,

Team OneAssist.

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I received sms from icici bank that rs-1399/-deducted from my credit card to one assist plan on 25/01/2019. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. Deactivate my plan and refund the amount

Please deactivate and refund my money asap

Apr 6, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist,

We are sorry for the trouble caused.

We at OneAssist insure your most valuable items like Wallet, Mobile Phones and Home Appliances from any kind of damages and theft.

However, we are unable to track your details on our system. Request you kindly provide your registered contact number or membership Id on [protected]@oneassist.in so that we may assist you with the deactivation of the plan.

Regards,

Team OneAssist.

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I had been subscribed to this membership without being given proper details over call - regd the amount deducted. I am not using this facility and wish to end the oneassist subscription immediately.

I tried to look for cancelling membership on their website. However, there is no facility to do so.

Please cancel my subscription and refund the balance amount.

Relationship no : 3437637

Apr 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pragya,

Greetings from OneAssist,

As requested by you over the call with Ms Ashwini. Your cancellation has been done on 5th March and is in progress vide service request number 4030277. You are entitled for a refund of 949/- as you are required to raise the complain within 30 days of deduction for a full refund.

Regards,

Team OneAssist.

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Address: BL-B,FL-1/C LEMON TREE APARTMENT, 13 BADAL BOSE SARANI,CHANDMARI ROAD, HANSKHALIPOOL,HOWRAH, 711109

Sir,
I was out of station as of my marriage, i know one assist have tried to call me up for uploading my cheque image, but i have landed to howrah on[protected] and uploaded the cheque image, one assist has returned my unrepaired handset without taking my view moreover my handset was having problem with power button but was working fine, to my surprise the handset which was delivered is not at all working, what is the use of such insurance, and while renewing the handset they have told me of giving courtesy handset and i have renewed with that facility, but while claiming it they have said my pincode doesnot have this facility, i hvae renewed for rs 1800/- approx all in vain.
This company is a fraud company which doesnot take into consideration of the customer

Never ever gofor one assist which has provide my unrepaired handset with full damage causing mother board issue.

+1 photos

Apr 7, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pabitra,

Greetings from OneAssist,

As per the telephonic conversation, we had tried contacting you multiple times to inform you about the BER decision taken by the Insurance Company. However, your number was not contactable.

Hence, we had to close your claim as the time frame was over. And as a result we had to return the unrepaired handset to you. Apologies.

Regards,

Team OneAssist.

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Address: Khordha, Odisha, 752054

Hello there

I received sms from indusland bank that rs-1899/- is going to deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25/02/19
Indusland credit card no. Xx7005

Apr 17, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are unable to track your details. Request you to provide your customer ID or registered contact details on [protected]@oneassist.in so that we can initiate the cancellation.

Looking forward to hear from you.

Regards

Team OneAssist

Verified Support

Mar 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Bishnu,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. OneAssist doesn’t ask for any of your card details for membership cancellation or for processing refund.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 625016

I hereby wish to confirm that i am opting out from oneassist and the same was communicated to you. However amount was auto deducted. I just don't want the subscription and please cancel my subscription for my axis. It has been noticed that the money already been charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. Axis bank customer id:[protected], oneassist relationship no. Is 3518649. I am waiting for confirmation of delation of this service and also refund the money @1899.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Mar 4, 2019

Hi, we are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.

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I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 04/09/17 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

I already called on [protected] and raise the complained, but i didn't receive any complainant number.

Please deactivate it immediately and refund money asap

Date of incident : 04/09/2017
Icici bank account -. Xxxxxxxx279
Relationship no - 6346132

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Mar 01, 2019

Updated by AyushSahu1 Contact no - [protected]

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 5, 2019

Verified Support

Dear Ayush,

We are sorry for the delay in response.

As requested by you over the call with Ms Ashwini. The cancellation has been done on 5th March. You are entitled for a refund of 1899/- which will get credited in your account within 5 to 7 working days.

Regards,

Team OneAssist.

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Address: Jamnagar,gujarat, Jamnagar, Gujarat, 361002

I received a message as detailed below on 01.03.2018- 1.40pm. I am not interested to renew my membership.
Hi Customer, your WalletAssist Plan will be renewed for another year. Membership fees of Rs 1399 will be charged on your ICICI Bank account as applicable - Team OneAssist.
So please I want no debit from my account.
Vipin perumbilavil
[protected]

Apr 19, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vipin,

Greetings from OneAssist!

We understand your concern. Please be informed, we have forwarded your case to the concerned team. They will get in touch with you soon to address your concern.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Mar 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vipin,

As per the update, your plan has been inactive since 2nd of March. As requested by you over the call with Ms.Ashwini. Your plan cancellation was done on 1st March by her vide service request number 4022128.

Regards,

Team OneAssist.

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Hello there

I received sms from icici bank that rs-1899/- is going to deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 1 march 2019
Icici credit card no. Xx7002

Apr 4, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vidya,

Greetings from OneAssist!

Apologies for the inconvenience caused. Please be informed, we have forwarded your case to the concerned team. They will contact you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Mar 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vidya,

Greetings from OneAssist!

We're sorry for the unpleasant experience you had. To process your membership cancellation, request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in).

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 17-11-4/A5,revenue employees colony5th street,near dairyfarm, East Godavari, Andhra Pradesh, 533001

Hi, i received a message that rs-1899/- has been debited from my account last year and renewal of this year on 4-2-2019 to one assist plan without my concern. I was surprised about this and i will to report this matter to bank so, i request you to kindly cancel the plan and refund the amount in my account.

Date of incident: 16.33hrs. 4-2-19and last year also

Apr 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Syam,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 4021790. Your amount 1899/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Mar 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Syam,

As per the update your plan is inactive since 2nd March 2019 and the cancellation was triggered on 1st March 2019 vide service request number 4021790. Request you to check with your bank if the refund has been credited or not.

Regards,

Team OneAssist.

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Hello there

I Received SMSfrom ICICI BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. which is auto debited without availing of this option. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 31 Jan 2019
Kotak Credit Card No.xx6000

Apr 5, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Charishma,

Greetings from OneAssist!

We regret the inconvenience caused. Please be informed, OneAssist is an Insurance company which provides protection plans for Wallet, Mobile and Home Appliances. Your membership cancellation is processed vide service request number 4021173. Your amount 1399/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

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My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici debit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. :6325512
Plan name: enhanced wa privilege single plan
Name:m nagaraju

Apr 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Nagaraju,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 4018485. Your amount 1899/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

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G

Giri Bahaddur

from Bengaluru, Karnataka

Feb 28, 2019

My name is Gireesh B G and my card last 4 digits is 1899 Without my concern yours debiting 1399 Rs in my credit card, please cancell it immediately and refund for the same

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My relationship no : 256736

I got call from icici and they just activated this oneassist plan on my name without asking any document or sign or anything.

Back couple of years i called many times customer care and asked to cancel my any active plan with oneassist as i don't require that.

Once the customer care lady angrily informed me that the plan will be deactivated. I thought they cancelled my plan. But till date it is not. And they are keep deducting money from my account.

I didn't notice that deduction until i looked each suspicious entry of my savings account and googled it to find out some information about that transaction.

Oneassist cancel my plans/subscriptions asap with you guys. You are just stealing my hard earned money and you are feeding on clients like us to prosper. Shame on you.

Pratik

Apr 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Feb 26, 2019

Updated by pratik_456 Also refund my money back.

Verified Support

Feb 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pratik,

Greetings from OneAssist!

Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 4018322. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 949/- credited in your bank account within 5 to 7 working day. However, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Mar 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pratik,

Greetings from OneAssist!

We tried calling you but your number was switched off. Please be informed, your membership cancellation is processed and you will get the amount 949/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Pune, Maharashtra

Auto renewal of my hdfc credit card ending 1408 is going to happen on 14th march, 2019. I want to cancel the same.

Last year i requested to cancel the plan and deactivate account, but it has not happened.

I want you guys to stop the planned stealing of my credit money on 14th march, 2019.

Details:
Name - anmol jadhav
Card number - hdfc xx 1408
Registered mobile number - [protected]

Mar 29, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

OneAssist Consumer Solutions Customer Care's response Dear Anmol,

We understand your concern. Please be informed, your membership cancellation is in process vide service request number 4011326 for the Insurance policy. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. We ensure no renewal would be done for the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

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Hi
I am using hdfc credit card with out any intination you have deducted amount of 1399/- from my credit card to one assist wallet plan. For which, same amount of money deducted agin for renewal. As i dont wont this plan to be continued, so i request you to dactivate the plan immediately.

I have called one assist customer service asking for deactivation of mentioned plan but they could not help with the same. So i request you to dactivate the plan immediately.

Date of incident time:
Month of november 2018.
Hdfc credit card no:
Xxx7577
Mobile no:81xxxxxx53
Mail:[protected]@gmail.com

Mar 29, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Feb 25, 2019

Updated by Ramesh Sadum cancellation of ONE ASSIST PLAN

Verified Support

Feb 26, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ramesh,

Apologies for the unpleasant experience you had. To assist you further, request you to share your registered mobile number or membership ID details on ([protected]@oneassist.in).

Regards,

Devendra,

OneAssist, Social Media Team.

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P

Padma Lochan Gogoi

from Raha, Assam

Feb 27, 2019

One assist plan has be initiated to my HDFC BANK account and money has been taken without my concern from my bank account...please refund the amount to my account asap..relationship no-3810657.
Plan name-Enhanced WA Privilege Single Plan

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Hi
I am using hdfc credit card with out any intination you have deducted amount of 1399/- from my credit card to one assist wallet plan. For which, same amount of money deducted agin for renewal. As i dont wont this plan to be continued, so i request you to dactivate the plan immediately.

I have called one assist customer service asking for deactivation of mentioned plan but they could not help with the same. So i request you to dactivate the plan immediately.

Date of incident time:
Month of november 2018.
Hdfc credit card no:
Xxx7577

Apr 5, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ramesh,

We're sorry for the inconvenience caused. To process your membership cancellation, request you to share your registered mobile number or membership ID details on ([protected]@oneassist.in).

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 27, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ramesh,

Greetings from OneAssist!

Apologies for the unpleasant experience you had. Please be informed, the policy you need to cancel membership before 30 days for full refund. However, your membership cancellation is under process vide service request number 4000201. As your membership was discounted for which you have already received the refund amount 400/- and remaining amount 299/- which will be credited in your bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ramesh,

We tried contacting you on the alternate number but unfortunately, the number is not available. Hence we have emailed you the refund details. Request you to please refer to your email inbox.

Regards,

Sophia,

OneAssist, Social Media Team.

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P

pratima johri

from Delhi, Delhi

Feb 27, 2019

Wallet charged without consent. Rs 2599 charged on 04 Feb 19. Please get it reimbursed.
Thanx

Pratima
E-mail ID: [protected]@gmail.com

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Address: 505501

Hi sir
This is mahender. N ([protected]) already given the complaint by cal to akshay customer care supervisor. He assured me to refund the amount. That call ([protected]) belonging u i checked in google also, after that i said details and all the information given to that person.
Call received number : [protected]
Call received time ; 12:45 pm (23 feb 2019), duration of call : 32min 40 sec
Call received my alternative number :[protected]
719997.33 deducted from sbi credit card (319998+29999+10000.33) deduted
As 23/02/2019 raz*aggrepay, 98/d/6, mumbai in 10, 000
23/02/2019 xiaomi communications bangalore in 31, 998
23/02/2019 ptm*xiaomi communicati noida in 29, 999
Please what you assure me to refund the amount please as soon as possible it will be refund me.

Regards
Mahender. N
Oneassist membership id: [protected]
Oneassist relatioship number : 3776808

Apr 1, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mahender,

We understand your concern. However, request you to allow us sometime to investigate on your case and revert you back at the earliest.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mahender,

As per the telephonic conversation, you are required to submit the documents by EOD so that we may proceed further.

Regards,

Sophia,

OneAssist, Social Media Team.

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Hello there

I received bill indusind credit card that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 8 feb 2019
Oneassist relationship number : 3776808
Membership id : [protected]
Mobile number: [protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Feb 23, 2019

Updated by mahender N [protected] its not working

Feb 23, 2019

Updated by mahender N call back to me

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As per my refund option you says i will receive rs 699. But yesterday credited (10 dec 2018 as bank records) 500 only. Rs 35.56 credit in my account, i don't know from where they arrive, if this amount not sent by you credit the balance 199 rs to my account today. And send the plan closed letter to me by mail, other wise company will deduct again in next year. Company is trying to catch fish without wet their hands. My past 4 years experience was very bad about this company. I don't trust this one assist company even for a single paisa.

+2 photos

Apr 1, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Feb 23, 2019

Updated by Lintojohn Relation ship no-636959

Verified Support

Feb 27, 2019

OneAssist Consumer Solutions Customer Care's response Dear Linto,

Greetings from OneAssist!

We understand you concern. Please be informed, we have forwarded your case to the concerned team to get this checked and revert you back at the earliest.

Regards,

Devendra,

OneAssist, Social Media Team.

Feb 27, 2019

Updated by Lintojohn Hi.
I have not need it now. I donte it to your company

Verified Support

Feb 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Linto,

Greetings from OneAssist!

As per the telephonic conversation, please share the bank statement to get this checked and revert you back at the earliest.

Regards,

Devendra,

OneAssist, Social Media Team.

Feb 28, 2019

Updated by Lintojohn have already attached details earlier .
I sent it again.Not able to send the complete statement here. Because i already failed with the unothorised money deduction from your side. So if i post it here, anybady make a fraud with use of it, the liability again comes on my head.

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L

Lintojohn

from Perumbavoor, Kerala

Feb 28, 2019

I have already attached details earlier .
I sent it again.Not able to send the complete statement here. Because i already failed with the unothorised money deduction from your side. So if i post it here, anybady make a fraud with use of it, the liability again comes on my head.

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Address: Chennai, Tamil Nadu, 600019

I am a hdfc bank credit card holder. The bank has auto debited rs. 3, 702/- from my credit card number ending with 1437 without my concern on date:17/02/2019.
I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.3, 702/-

Oneassist relationship number : 1723134
Name :- mariselvam r
Mobile no. :- [protected]
Credit card number ending :- 1437

Mar 29, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mariselvam,

Greetings from OneAssist!

We're sorry for the inconvenience caused. Your membership cancellation is processed vide service request number 4006966. Your amount 2999/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get in touch with you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 25, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mariselvam,

Greetings from OneAssist!

As per the telephonic conversation. Please be informed, your membership cancellation is processed and refund will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 62

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