OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 26/03/19. This happening since 3 years without my permission and knowledge.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap.
Date of incident :26/03/2019.
My name perla. Srinivasarao from guntur.
My contact number [protected]

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5027 without my concern on date:27/03/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 4038675
Name :- murali. K
Membership id: [protected]
Credit card number ending :- 5027

Dear madam/sir,
I have received fromy icici bank that i have got debited for one assist membership fee. I am not interested in this and i don't know about this. So please cancel it and please refund my money asap. My details assist no : 1824987. I got debited 1, 899 at 06/03/2019 at 02:14. Please kindly cancel and refund my money back.
I dont know how to deactivate it. Please help me in deactivating and refund my money.

Received sms from icici bank that rs-1399 deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 28/03/2019

Oneassist relationship number : 6590988

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted Rs. 1799/- from my saving a/c. Without my permission. I don't need this plan actually. i already talked to one assist customer care many times for cancellation of one assist plan but they are not cancelling it till now. Please deactivate this plan.

Cancellation number of one assist plan : 4090191
My registered mobile number : [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici bank customer. Thanks!
MAHIP SINGH VERMA

Hello there,

I received an email that rs-1399/- will be deducted from my credit card to one assist plan on 29th of march 2019 without my permission.. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really behaving like fraudster.

I contacted oneassist team regarding this issue but there answers are not favourable.

Hdfc credit card no. Xx1267
Oneassist relationship number : [protected]

Dear all,

Oneassist membership id is [protected]

This is to bring to your kind notice that oneassist is going to renew my membership after 29th of this month with out my permission, i had requested them not to renew my policy last year but they debited my card without my consent and we had a big issues with them and they committed that they have removed auto renew from my credit card, but today 25th of march 2019 now they are saying that they will again renew my policy which i do not want to take.

I request you to please stop their payment if they present any bill after 29th of march. I contacted your hotline numbers but they are saying they are helpless, so i am approaching you through this email to please stop any payment from oneassist other wise i will have no option to cancel my card as i am assuming that i must have a power to stop the payment which they are going to fraud with me again.

Please do your best and let me intimate email regarding this issue.

Best regards,

Zaheer alam.

This is clearly a fraud done by one assist, they activate a service of 1399/ through my credit card without my consent and permissioin.

I am calling the customer team since last 8 days and asking a simple thing to deactivate it and refund back the amount.

They keep on escalating the issue from one person to other and all the time their illiterate team keep on telling about the service, ignoring the fact that i am not at all interested and asking to deactivate.

Refund back my amount 1399 rs otherwise i will file a cyber crime fraud against you..

Relationship number - 6505859
Registered mobile no. [protected]
Payment made - 16 march, 2019
Payment debited - kotak credit card

Akanksha
[protected]

Respected sir, one assist deduct rs 1899.in the year of 2018 without any concern. So cleverly sent me only a email about deduction. I hate such action by one assist. I don't like to continue with one assist any more. I asked my money back from one assist & cancel my members. I got refund only 300. But recently today i got mail still one assist in active status. I shocked by see the mail. I don't want to lose my money. Please don't take any money and deactivate the one assist.

Phone number : [protected]
Credit card : xxxx 2919

My nephew Mahesh R Garsha had buy the mobile insurance, unfortunately the Mobile has been damage in fire accident, actually he went to his friends house and there were some fire accident in their house and his Mobile had been damaged he had submitted all the required documents to company, and they accepted. they gave assurance that, claim will be given, after 3 months now they are saying that he had gifted to his friend, thats why the claim has been rejected, but its not true, he has all legal documents and he was operating that phone,
For more detail pls contact[protected]
Email id [protected]@gmail.com

Hi,

I'm using hdfc credit card. Without any intimation i have been deducted the amount of rs1899 from my credit card.

I'm not opted for this service and i don't want to continue this as well. It is strongly unacceptable and literally this is a mis-use of detecting any amount from my card with out my consent.

I have raised a complaint to cancel and requested to refund, but the response is not given properly.

Oneassist complaint no: 4074245
Date of incident: 18th march 2019
Name : gopinathan r
Mobile number: [protected]

Received sms from icici bank that rs-1899/- deducted from my husband's account to one assist plan. Without our permission. We don't even know the company, no one even called us from one assist ever to explain the services.

Please deactivate and refund our money asap
Date of incident : 6 mar 2019
Icici bank :. Xx9285
Oneassist relationship number : 804842

Regards
Bhawna

Hi, i received a message that rs-1899/- has been debited from my debit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my account.
I don't even know the company and this kind o[censored]nsolicited charging in my debit card.
Check with the kotak mahindra bank they are not giving proper feedback.
If we contact them directly no response.
Please deactivate and refund my money asap.
Please beware of kotak mahindra bank.

Respected sir,
One assist deduct rs 1899.00/- on 17.01.2019 without any concern. So cleverly sent me only a email about deduction. I hate such action by one assist. I don't like to continue with one assist any more. I want my money back from one assist & cancel my membership. One assist membership id «field29». My contact no is - [protected].

The email details is here

One assist membership on your hdfc bank credit card - membership status
Inbox
X

Creditcardops. [protected]@hdfcbank.net
Feb 27, 2019, 11:06 am
To 901yash

Dear yoshabanta das,

Thank you for the interest shown in applying for oneassist membership through your hdfc bank credit card.

We wish to inform you that basis your verbal consent given to oneassist, your hdfc bank credit card bearing number # 401403xxxxxx6341 has been debited towards the membership fee, as per the plan opted by you.

In pursuant with the recent regulatory guidelines, we confirm that the membership fee paid by you is inclusive of the commissions that the bank earns from oneassist.

Please note your one assist membership id «field29». Kindly quote this reference number in all future correspondence /claim.

The welcome kit will be sent by oneassist consumer solutions pvt. Ltd. To your mailing address within the next 10 days.in the event of non-receipt of the documents, kindly contact the oneassist call center at the numbers mentioned below.

The membership fee /emi debit (In case opted for) towards the aforesaid policy will feature in your subsequent month’s hdfc bank credit card statement.

Contact details of oneassist consumer solutions pvt. Ltd.

India toll free no. –[protected]

Alternate no. –[protected]

Email id – [protected]@oneassist.in

P. O. Box address –
Oneassist consumer solutions pvt. Ltd
P o box no 7417, j. B nagar post office,
Mumbai - 400059

Note:-
On emi pre-closure - charges will be levied on the hdfc bank credit card as per the applicable rates.

Sincerely,

Transactions processing unit
Credit card operations

This is a computer generated e-mail and does not require a signature.

Hello there

I received sms from kotak mahendra bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 18.46hrs. 16 march 2019
Kotak credit card no. Xxx079
Oneassist relationship number : 6505410

Dear sir the company has deducted rs 1899.00 on date 06/03/2019 without my permission. I wanna bring into your notice that my current plan exists till date 27/03/2019. I wanna cancel my plan. Details are mentioned below-
Name of consumer - bhanwar singh sandu
Relationship no-4045130
Plan name - enhanced wa privilage single plan
Validity - 27/03/2019
Mobile no-[protected]

Referring to the above subject let me know you i have did the payment of inr 6999 to your web site before due date for renewal the plan. The transaction was made on 11th feb 2019 from your web site via pay u payments. I have been called to customer care approx 50 times and email the same issue and we have did the conversation approx 12 times but till now nor the plan is activated neither my money is refunded.

When i asked to refund the amount they are asking me to contact amazon because one assist unable to refund. Could not understand if i paid the amount directly to you then why i shall call to amazon.

But i have called to amazon regarding refund but amazon clearly saying if i was not purchased the plan from amazon they how could they refund me.

Requesting this is to be escalated to higher authority at most priority. If appropriate reply is received from you then i shall take legal action.

I have not purchased or ordered anything in one assist. But i got a message saying unable to detect amount from my kotak credit card due to insufficient limit. When i have not applied any schemes why i am receiving this message. I fear that they will detect once i settle by credit due. Without my concern how they can first register with my credit card.

Hi,
My name is baskaran k s
On 16th march 2019 i have the following message from kotak bank "transaction of rs 1399 has been made on kotak credit card xx5209 on 16-mar at oneassist consumer sol." i have never heard about your company and i didn't do any transaction.
Please refund my money back.. I have heard you sell some membership without customer permission.
Please refund my money back.

My oneassist plan is auto activated. I am not interested in this plan and want my money back that was charged to my icici credit card.

My plan is enhanced wa power single plan and i have been charged inr 1399/- for it.

Kindly refund it soon as possible it was charged without any consent.
Relationship no. 6420804
Transaction details
Inr1, 399.00 debited on credit card xx6006 on 07-mar-19. Info:oneassist consu.