OneAssist Consumer Solutions Complaints & Reviews

Oneassist employee call me multiple time for card protection. Even after refusing they deduct my money.. When i again call they refund half money saying cancellation charge (Which i found one year later that they have downgraded my plan instead of cancelling it). They again deduct my plan in the name of autorenewal and now they are saying it can't be cancel...
My name is arpana verma......

I had bought this insurance for my iPhone 7 in may 2017. The first year of insurance of my phone id paid 5500 for the insurance, and made no claims( as there were no damages). The 2nd year I paid 3500 approx to extend my insurance. In September 2018, my phone fell from my hand when i was walking home from the gym as someone pushed me by mistake from the back and the screen crashed. They accepted my claim, and sorted my phone out also charged...

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 07/03/2019. Without my permission, i also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m being continuously charged 1899/-every year since 2016 i believe and i couldnot understand what is it for.

Please deactivate and refund my money asap
Date...

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 1614 without my concern on date:08/03/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 1797089
Name :- jyoti siwach
Mobile...

Sir,

I got mail from one assit regarding subscribed plan of 1399/-. I just don't like to renewal
The plan 1399/- please deactivate this plan as soon as possible.

Phone : [protected]

Name: kada sateesh chandra
Date of incident:25-02-19
Oneassist relationship number : 4043690
Email : [protected]@gmail.com...

I didn't wanted the renewal of the product i was using so i called them up regarding the cancellation as it was due for renewal, when i called their customer care services they were very helpful regarding the matter and assured me that it won't be renewed and i won't be charged for it, they even added if at all i am charged for it they are going to revert the charges. Yesterday when i got a text from the bank about deduction from oneassist...

Hi

I received an sms stating deduction of 1899 for some enhanced protection plan on my newly issued credit card from icici bank.
I do not want any such protecction, please refund me my money back. That money is very important to me. Your complany is a fraud and deduct money without consent.

My details are -
Membership id: [protected]
Mobile number: [protected]

Please refund...

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 7903 without my concern on date 08/03/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-

Oneassist relationship number :
Name :- praveen n k
Mobile no. :-[protected]
Credit card number ending...

Sir
We had insurance of our i phone 6 at the time of purchase in march18. Which covered liquid damage. We paid insurance premium rs 3000 for the same. On 31 jan 19 my phone had liquid damage. My handset was picked up by one assist on5 th feb. Previously they gave estimate of rs 10000 for repair they demanded rs 1200 as processing charges. We paid the same. They mailed about delivery of phone. The very next day they send a new estimate...

Dear team,

An amount of rs.1399 has been deducted from my icici bank credit card for the subscription of one assist services. I need not to use these services so i want you to deactivate this plan on my account and refund the amount deducted as soon as possible.

Relationship no. : 6419902
Plan name. : enhanced wa power single plan
Validity. : 06/03/2020

Thanks & regards
Shikha...

From my wife icici bank account a number of rs-1899/- got deducted from my debit card to one assist plan. Without my permission. This is an unsolicited charge of my debit card is a criminal act.

Transaction date: 25/01/19
Icici debit card no. Xx0461
Oneassist relationship number: 6176945
Amount debited without permission: rs. 1899/-
Please deactivate and refund asap...

Dear team,
I received courier in last year for activate one assist plan and deduct my account automatically rs 1899 and till i am not using this services but every year automatically renew plan, so please stop this service on my account.

Relationship no.: 853207
Plan name : enhanced wa privilege single plan
Validity 01 apr. 2019
Mo. [protected]...

Hi

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team on 8th march stating i gave verbal consent which i have never given.
Please de activate plan and refund my money asap
Date of incident : 27 feb 2019
Oneassist relationship number : 1754572

Sanjeev...

Aman singh gaur

Assistant manager

Amansingh. [protected]@innovation. Group

Mb no-[protected]

1105, pearl omaxe tower-a

Netaji subhash place, pitam pura

New delhi 110034

9 mar 19

One assist pvt. Ltd.

Oneassist.in

[protected]

[protected] acme plaza

Andheri-kurla road,...

Hello there

Past two years i was with membership plan of 2499 with one assist.
My membership renewal date : 7-march-19.

I called them for cancellation on 5 of feb 2019 on saying proceed for cancellation no money should be deducted from my account.
Customer care executive told me that complaint will be raised & no money will be deducted assured.

On saying that no cancellation request...

On 17/01/2019 as one assist mfee deduct rs 1899.00 from my hdfc credit card ending 6341 without my concern by one assist. I don'tlike this service & don't want this membership any more. So please refund my money of rs 1899.00 & cancel membership. To renew my ac & deduct of rs 1899.00 from my credit card they never in talk or mail with me, just deduct unknowingly. Year before for the first time they talk with me.

My one assist...

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I had already asked for deactivation of the one assist plan last year. The customer care assistant promised that he would do it but obviously they haven't done it. There is no option for deactivation in the one assist website. This kind o[censored]nsolicited charging of my credit card and use...

I got a call and the product has been forcefully sold in the name of icici bank. I have not given any written consent and still my account has been debited for rs. 1899/-. I don’t want such product and kindly refund the amount in my account failing which i will not have any option but to approach police cyber cell for the complaint. The account has been wrongly debited i have confirmed with icici bank also but they are not aware off this...

Dear sir/ madam
In the past i have tried many times to terminate my oneassist protection plan,
The amount was deducted without my knowledge. That time i was told that 45 days prior to expiration of my plan i will receive an email for continuation of the plan, which i have not received so far.
Infact i have not received any mail from one assist so far.

My plan should not get auto renewal without my concent.br...

I got a call from one assist about the protection plan, without giving our concurrence they created a account and debited 1899 rs.
We requested to cancel the membership after making 2 ~ 3 calls dated 7th march and agreed to cancel to membership and confirmed the amount will be refunded in 24 to 48 hrs.
We got a cancellation confirmation mail on 8th march. However on 9th march we got a mail stating the membership plan has changed...