PrintVenue Complaints & Reviews

i have order a key chain and mobile skin at 10 th of aug order no are[protected] and[protected] but today morning i got sms that ur order no [protected] has shipped like that . but what happen to another order no [protected] what happen to this following order no when i exacttly get my items

I have ordered a card holder on 8th Aug. My order no is[protected]. My expected date of dispatch is 12th August but I did not receive any update or status on my product. What exactly happened to my order ?.Please check on my order and at least give me an update. Very worst service

Hi All, print Venue is a fraud website, they will deduct money from your card and never bother to deliver your product...I have been waiting for my product for more than a month now, neither they delivered my product nor issued me refund... Holy crap website... Order Code:[protected] 1 Mobile Skin Nokia Lumia 520 My Ph No. - [protected]

its been more than 8 days now and they've taken the money but have delivered the product. i request all you guys to not buy any of their products since its the biggest scam thats been happening. AVOID printvenue. you will end up paying for nothing. iam looking forward to take this at a higher stage and would ban this site. under the indian IT act i have enough complaints to take a strong step towards it..

I have ordered a personalized key chain on Aug 4(which is 9 days ago). My order no is[protected]. My expected date of dispatch is 8th August (which is 5 days ago). I didnt receive any update or status on my product. What exactly happened to my order?. When i sent a mail regarding, i got suddenly a reply saying my ticket id and it is being processed. And will be processed within 24 hours. Its almost been 2 days i.e 48 hours went. When will be my request will be processed. At least send an update on my product. I paid money also. Now i'm regretting why the hell I paid money. Please check on my order and at least give me an update. Very worst service

I have ordered a pen with my name printed on it on 20th July 2014. My order code is[protected] Shipping address is SRINIVASA RAO GUDURU Cybercity, Green Hills, Near Hi tech City MMTS, IDL road KPHB, Hyderabad-500018 Expected date of dispatch 23rd July 2014 given by them. PayU Tran ID[protected] So please deliver my pen immediately and improve your customer support. You have lost faith in your website. Waste Print Vanue

My order with Order No.[protected] had two items ordered on 10th July. One of them has been delivered today and for other, even shipment has not yet been started and it was expected to get delivered tomorrow. There is no tracking tool available for the same, neither I have received any mail from the company.

PrintVenue is the worst company to go with any of your printing needs. They provide WORST QUALITY products. I doubt if they know anything about quality. I got visiting cards that are unevenly cut, with ugly borders and when I reported their support about this, they replied me on email that their quality team says they are perfect. I doubt if they have any quality team or how could I receive such low quality product. I am feeling cheated here and not sure what to do here.:-( Please guys beware of these people, these will RIP you off your money and deliver worst quality products. Sincerely, Vinod Jhajharia

The design shown in the mail and the product received are entirely different. I ordered for a iphone 5s case with image and text where both the text and the image has got cut. This is really disgusting. After continuous emails there is no proper response and the executives keep prolonging. I need an immediate refund for my product or i want a perfect product. This website is really cheating the customers. Need to take severe action for giving false emails to the customers.

I have order for 5 personalized key chain with order no is[protected], which i made on 15th June 2014, and time for dispatch given to me was 19th June, but still i have not received the order even no mail, message has come from their side for the delay in dispatching the same. Today( 24.06.14) i called to customer care they told me that there are some printing issue so my order has gone for re printing. This is very unfortunate that such a big site is not a customer oriented site they don't have the courtesy to inform the customer for the delay. i have order so many other things also on the same site but after facing such a bad experience i will not suggest anybody to deal with this site.

I had placed an order no.[protected] on 27.5.2014 for two items, Kara Women Sling Bag - Whooper (Qty 1) and Cheque Book Holder - Panache (Qty 1). The items were for me & my wife. The company displayed shipping time 6 working days during order confirmation and claims that they deliver within 4-5 days. I was shared a docket no "DELPVN682391P" of "Javas courier", when I spoke to Javas Courier they informed that the company didn't pay any sales tax and the shipment was held by the sales tax department. Till date (June 8, 2014) no material was delivered, on 4th June 2014 a new order was created by themselves with a new order no[protected], I had no idea about this order. I did receive the order on 08.6.2014 with new order no, but it was incomplete as only one item (Cheque Book Holder - Panache (Qty 1)) was delivered. Since that time I have been calling up the stupid customer service but they are hardly bothered, every time I am being told that I would be getting the order within one two days, its been almost 15 days but there is no response. The company does not respond at all. Every time u call up the customer care, there is standard response that your complaint has been registered and it would be resolved within two days. It seems that since I have paid in advance through credit card so they have already received the money and therefore they r not bothered to send the order.They neither deliver the product nor refund the money. The most disgusting and sucking site ever. No one should order anything from them

I had placed an order no.[protected] on 14.5.2014 for two items, engraved pen and a sweat shirt. The items were for my brother whose birthday was approaching. The company claims that they deliver within 4-5 days.I did receive the order on 19.5.2014 but it was incomplete as only one item (Engraved pen) was delivered. Since that time i have been calling up the stupid customer service but they are hardly bothered, every time i am being told that i would be getting the order within one two days, its been more than 15 days but there is no response.The birthday of my brother has long gone. The company does not respond at all. Every time u call up the customer care, there is standard response that ur compant has been registered and it would be resolved within two days. It seems that since i have paid in advance through credit card so they have already received the money and therefore they r not bothered to send the order.They neither deliver the product nor refund the money. The most disgusting and sucking site ever. No one should order anything from them

I ordered a greetings card from the Site http://www.printvenue.com/ with Order Number[protected] Order Date April 21, 2014 14:37 I haven't received the Order yet and they are not responding to my Complaints on number +[protected]. I have ordered it on April 21 and as per there promise they didn't deliver within 4 days. I want Compensation and my money back. Please help

Hello,
I had ordered a round neck tshirt and customized it online using the online customization facility by printavenue. I placed the order as on 2nd april 2014. And i received a tect message on my phone and an email stating tht the goods have been dispatched as on april 7th 2014. My address was given on the shipment confirmtaion mail sent by print avenue.
Order no.:[protected] and shipped via india post awb no-ed[protected]in (As sent by them). Now when i try to track my shipment it shows delivered to some other address and received by some other person. In addition the india post awb number shows that the item was booked on 31st march (Even before i placed my order, they booked my order) now is it possible?. The total amount i spent on the consignment is rs 674. I want prinavenue to take responsibility for this as this is sheer irresponsibility and cheating. How can the order be booked even before i place an order ? I placed and order on 2nd april and the india post people booked it on 31st march. Now either prinavenue has sent me the wrong consignment tracking number or they have not at all shipped the item after they received payment. If this matter is not resolved asap strict action should be taken against printavenue.

Hi,


Printvenue supplied me a substandard, low quality diary which was advertised as good quality diary. I voiced my concern with the support and even send them photographs of substandard diary. But they came back saying the quality is fine and the pages have marks because of transit, which according to me is unacceptable. I wrote them an email back for refund but I am not getting a respond back.


This is actually cheating the customer by promising quality product on website. Please initiate action against the company for providing sub standard china made products and charging exorbitant amount.


Regards,


Pradeep

I am writing in regards to my recent order placed at Print venue[protected] and I must say that this is worst product that I've received ever while placing any online order so far. I am still trying to overcome from this incident and wondering how come any company who is doing online business and sending such terrible product to its customer. This product is not even worth a single penny and you have charged rs.500 for this. I can say thousand things for this awful product I've received however I've already shared my feedback by calling today at your customer care no[protected] and they have apologized and advised that either they can send me the better frame with atleast some dignity that I can keep this at my home!! I spoke with ADIL SHAH (Team lead/Manager) who assured me that this issue shall be taken into consideration for all future orders and get resolved within 24 working hours. The product I've received is far far below quality standard if I talk about. The sunboard material has been used is so light that if I switch on my fan this will blow away this frame in a second. THIS CANNOT BE CALLED A PHOTO FRAME AT ALL!!! I hope being in printing business you understand better than me what do we call a photo frame, it’s looking like the picture has been just pasted on some very casual, light weighted and awful quality board and this makes me furious that it was a gift for someone and I totally got stuck now with this item. Secondly your customer service says "we cannot register your complain over the phone sir, you can write all this as a feedback and we shall get this replace/refund”. This is horrendous again as why the customer care people are sitting when they cannot register a complain. I don’t understand how shall your company come to about the quality just by watching the picture ONLINE??? Let me rephrase this again, this is not a FEEDBACK...I am quite disappointed to see what I've received in terms of so called PHOTO FRAME and expect that you would send me something that I can keep this in equivalent value what I've paid for!! This is totally piece of CRAP what you have sent, so please take some corrective action and focus more on quality parameters else this will be a tough call for any business to survive if they operate under such norms. Before this order I was a satisfied customer with Print venue as I've ordered quite a few items in the past, and the previous order I received (desk photo frame with engraving) I would call this Good in terms of quality appreciate this however I don’t understand how come this time I've been sent such a TERRIBLE/DREADFUL PRODUCT. This is all I can say about this product and I expect that my complain would be resolved on priority as this has already got delayed. I am not looking for any refund, rather I want a good, decent quality product that I expected to be delivered earlier but it did not. So please get your quality team to be more alert and do some inspection before sending such product. Please remove the caption which states on your website as "photo Frame" coz you people are sending the frame rather just glued the picture on very cheap quality board which is merely 10 gm in weight.

I ordered an Engraved Pen - Parker Frontier Steel my order ID is Order Number[protected]Order Date February 17, 2014 11:57 till date the order is not shipped although you mentioned you have 6 working days shipping time. please ship my order by tomorrow otherwise cancel and return my money to my bank account as soon as possible. I got fade up with print venue.com. now i beleived that you have just only wrote satisfaction guaranty you don't really mean that.--


Warm Regards,
*Santosh Das, *Odisha,
Ph.[protected],
[protected]

HI i made a order on 27th Dec for the calender and couple of diaries for our companies to distribute.

As per the condition all the items has be delivered by 8th of January. I got the calender with law quality as per the

price charged but i still did't get the diaries after complain on Facebook i got 4 times calls from them and they

commited to deliver my stuff by 11th evening but i did't get the diary and today i got a call from from them and they

refuse to refund money i am fed up and i don't know what to do.

Please help

Thanks in Advance

First they printed an inferior letter head. After a lot of pressure they collected it back.
Now they are making excuses on excuses. On one side they send my own design in pdf format for my approval. And on the other hand they ask me for open file in which they show that psd file as open file.

But when i give them the reference of Previous Psd File They argue on the two facts that Psd File is not an open and this will include extra designer cost.

Please have look on email conversation These are categorized in two phases.
[protected][protected]
Phase - I

Dear Customer,

Thank you for writing in.

We would like to inform you that we are arranging a reverse pick up of your order.

Feel free to contact us.

regards,
Junaid
Customer support team



On Tue, May 7, 2013 at 7:22 PM, Support <[protected]@printvenue.com> wrote:

Dear Customer,

thank you for writing in.

we would like to inform you that we have forwarded your request to our concerned department and will revert back to you at an earliest.

Regards,
Junaid
Customer Support Team


On Tue, May 7, 2013 at 5:05 PM, Big IT <[protected]@bigit.co> wrote:

Sorry Sir,

I Have Wasted my Hard Earn Money on this letter head. I cant risk a single rupee on the refund voucher.

Please Instruct The courier company to collect the consignment on your expense. Since I am really feeling this process to be a worthless process. Because I have send you a clear snapshot of the difference between the letter head compassion.

It clearly states the problem. Now After giving you several calls to your customer care you got the time after 5 days to revert me that you require now the letter head to be delivered to your office. I don't know really why.

After That you proclaim that you will settle the refund money for the postage. This Means that you are setting up the ground for new purchase from your site. You are unable to deliver a letter head properly which is also clearly visible in the scanned Image I send you. Why should I risk the money again. i have really lost faith in your company.

So If you have any Other option for settlement of this matter. Please Reply.



On Tue, May 7, 2013 at 4:27 PM, Support <[protected]@printvenue.com> wrote:

Dear Customer,

Thank you for writing in.

we would like to inform you that refund voucher will be voucher code against your shipping amount which you can use on our website to redeem the price.

Feel free to contact us.

Regards,
Junaid
Customer Support Team




On Tue, May 7, 2013 at 4:08 PM, Big IT <[protected]@bigit.co> wrote:


Dear Support Team,

Kindly Clear me what is refund voucher. Will it be cash refund in my bank account.



On Tue, May 7, 2013 at 3:47 PM, Support <[protected]@printvenue.com> wrote:

Dear Customer,

Thank you for writing in.

We would like to inform you that please ship back that letterheads to us on our shipping address which is mentioned below and we will froward the same for the quality check up also we will be refunding you the shipping amount by an refund voucher.

The Shipping address is:

KIRTI NAGAR
D.S.I.I.D.C COMPLEX
D22 - 2ND FLOOR
KIRTI NAGAR INDUSTRIAL AREA
NEW DELHI - 110015


Regards,
Junaid
Customer Support team



On Fri, May 3, 2013 at 12:23 PM, Support <[protected]@printvenue.com> wrote:

Dear Customer,

Thank you for sharing this.

We have forwarded this to the concerned department and we will get back to you soon.

We appreciate your patience.

Regards,
Insha
Customer support Team.



On Fri, May 3, 2013 at 11:48 AM, Big IT <[protected]@bigit.co> wrote:

Please Find Scanned Copy of Letter Head and Comparison Picture. Please Find the difference. The Letter Head contains Important Information which cant be cropped in any way. Please also Mind the quality of DO Paper. It is not good as it should be. Its thickness is not even equal to Photocopy sheet.


With Warm Regards,

xxxxx



[protected] Forwarded message[protected]
From: xxxxx <xxxxxxx>
Date: Thu, May 2, 2013 at 3:10 PM
Subject: Regarding Inferior Letter Head Supplied By you.
To: saurabh kochhar <[protected]@printvenue.com>


The letter head I received is cropped and the print quality is inferior.

You Display A Tag Line "SATISFACTION GUARANTEED We ONLY deliver great quality!" After Getting The Letter Head I am Niether satisfied and the quality is also of a bad quality.

Now Please collect your letter head and provide me the letter head as it is designed to be. I have attached the PSD file for your reference and even the JPG image that i uploaded.


[protected][protected]-----
Phase - II

xxxxx <xxxxxxx>

12:01 PM (8 minutes ago)

to Support
Hello,

What is open file gentlemen.

This letter head was created as a psd file by me. And what sort of designing cost you are asking. I have designed this file and i provided you the source psd file.

Whereas you are describing the open file, then please take a pain to explain what is open file in your sense.

And finally if you cant print the letter head please refund the money.

I know that local printer will print this in better quality in cheaper price.

Waiting for you reply.

It was great doing business with you.


On Sat, May 18, 2013 at 5:27 PM, Support <[protected]@printvenue.com> wrote:

Dear Customer,

Thank you for writing in.

We would like to inform you that the PSD file which you have forwarded is not a open file. We will not be able to process your without any printable format. Our designers have to work on your file which will include addition cost.

We also like to inform you that the paper you have selected while placing the order is DO and cannot be changed from our end.

Feel free to contact us again.

Regards,
Ali
Customer Support Team


On Fri, May 17, 2013 at 9:05 PM, Big IT <[protected]@bigit.co> wrote:

Please Dont Make excuses. After explanation on telephone then also you are giving such a silly reply.

Then Also If you really require psd file please refer to
the mail I sent you before.

The Details are


to: saurabh kochhar <[protected]@printvenue.com>
date: Thu, May 2, 2013 at 3:10 PM

This mail & Further several mail contains

letterheadww - A4.psd letterheadww - A4.psd

as attachment.


Then also for your record the mails with this attachment were also sent in this mail


to: saurabh kochhar <[protected]@printvenue.com>
date: Fri, May 3, 2013 at 11:48 AM
subject: RE: Regarding Inferior Letter Head Supplied By you.
mailed-by: xxxxx <xxxxxxx>

Please dont make execuses

On Fri, May 17, 2013 at 5:46 PM, Support <[protected]@printvenue.com> wrote:

Dear Saket,

Thank you for writing in.

We would like to inform you that we cannot help you regarding the same. You can provide us the open file of your v.card in (A.I, PSD,EPS,CDR) format.

Feel free to contact us.

Regards,
Prashanto
Customer Support Team


On Tue, May 14, 2013 at 7:34 PM, xxxxx <xxxxxxx> wrote:

Yes the designed is approved. It should be printed to edge without cropping. Please keep special eye on pixels of logo and extra minute details of colours & shades. Please print it on bond paper inspite of do paper. The thickness and qulaity of do paper is too cheap.

Thanks & Regards
XXXX


On Tue, May 14, 2013 at 7:10 PM, Support <[protected]@printvenue.com> wrote:

Dear Customer,

Please find the attached pdf. file for Letterhead's order. We request you to send us the approval for processing the same after checking details and design.

Feel free to contact us.

Regards,
Prashanto
Customer Support Team

I have ordered some personalised pen drives form printvenue.com at the given discount rates
order no.
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected]
and made the payment through my debit card. Now they are telling me that the discount shown at their website was a technical mistake and they cant proceed with my order and i have given words to the people to give them a pen drive as a new year gift but they told we will cancle your order. what should i do now?