Quikr Complaints & Reviews

This is with reference to ad ID[protected]. I had paid online for a 3 door metal cupboard on 19th April. The delivery was just delayed and order got cancelled after 5 days. I rebooked the same cupboard on 29th April and the delay has just continued till date. I have given plenty of phone calls and have sent 40+ emails to the customer care team. But every time same response that it will be delivered by end of the day. Well which day I still don't understand. Quikrdoor step is a pathetic service, it is just wastage of time, money and patience. Don't rely on them as they can't do what they promise.

Dear quikr,

Its very sadly to say your service is worse service ever,

I book a parcel for door step delivery ad id:[protected] on 9 april 2016 which was not delivered to me but i rxd a msg that parcel has been delivered, At 17 april i call to customer care of quikr they its by mistake and they will delver and change the mistake by mailing to you.
no response after 8-10 calls to customer care, finally on 24 april i call to customer care they mentined payment has been release to seller and parcel has been delver to you.

where i have nothing niether parcel nor payment.
Finally i decide to cancel that parcel and ask for refund on 26 april after having confirmation from warehouse that its there mistake and they will intimate to finance team next day i again call to finance team they we will refund in two days and still today i m calling them @[protected]/ [protected] daily two times and they give same lame excuses every day.

Its a request that kindly refund my amount as soon as possible or else i have to register a consumer court complaint.

I m not getting refund from 7-8 days. I returned the product and i call everyday for asking refund they say "today it will be transferred" and no. is also chargeable no. (non toll free) my ad id:[protected]

I had booked an I phone in exchange of my old android motorola phone and due some model differences the deal did not happen and seller had cancelled the deal. As per confirmation from Quikr. And the refund was supposed to be returned in 7 working days and its beyond that time and the response from is not satisfactory.
While booking the i phone the exchange phone model was not clearly mentioned and at the time of delivery the representative was not answering to the queries clearly and the seller is registered in the name of Karma from Bangalore was very rude while talking to us
Order id: 10148175

I sold a desktop computer on quickr and they only giving me 350 cashback but the deal was of 400. against ad id[protected]
the additional cashback is not given to me and its more than 20 days
and your team is still working on it as they said to me
and the same case for my cell phone purchase from quickr against ad id
[protected] and i m not received the additional cashback amount.
when i call in quickr their new executive who dont know anything said simply that we are working on it

I have sold an item (Tv stand with trolley, ad id[protected] for rs. 800/- through quickr. Rs 400/- was charged for delivery and i was told i will be paid rs. 400/-. I was notified that the buyer has paid the money. The pickup was done on tuesday 26th april and i have the signed receipt of the pickup.

Till now i have received the amount in my account. When i called the customer care they are saying that the pickup has not yet been scheduled and asked me for date when i will be available. I have not received satisfactory response for my queries.

The whole quikr doorstep is very disorganized, there is no transparency to the customer about the status of the order. Even the customer care does not know the status!

I had posted an ad for maid on quikr.com, then i got a call from janki maid agency from noida for maid he said he has the maid and he will provide it till next day. Next he came to my place completed the documentation and left the maid at home ; then i paid them 25000/- in which 22000/- was the contracts commission and 3000/- was maids first month salary and next day maid ran away in the morning 5am. By opening all the doors of my house and now that agent's cellphone has been switched off.please help me!

I had purchased a product and made a full payment of rs. 2200 at quikr doorstep, but during delivery the seller cancelled. Did not receive the refund, no customer care is helping. Ad_id[protected], refund ending. The quikr guys do not bother if the seller is authentic. They do not even schedule the delivery until u beg them to do that. They are charging from both the seller and the buyer but not doing any good. They do not care about customer . All they care about is there cut. Fraudulent transaction. Please do not buy from quikr doorstep.

Hi team
Many days have passed since i have sold my philips walkman via quikr.
But still i have not received my payment in my account.
I have called many times on your toll free number but i am not getting a proper response.
I am told that the item is still not delivered to the buyer, but when i ask the buyer he says that he has received the item.
Then why is the payment delayed.
I have sold many items on quikr but this time the experience is very bad.
Please do the needfull asap and let me know by when i will be getting my payment.
Ad id:[protected]

I have sold a monitor for 1500 on quikr doorstep and i received only 1100 as according to them convinience fee is 400 for heavy items ... im totally fine with the 400 fee for heavy items

but the thing that bothers me is that i got 2 emails when the buyer bought the item that i will be getting paid 1500 - 100 fee = 1400 ... and in my quikr login id also it shows that i will be getting paid 1400 under order ID:[protected]

and the worst thing is that i was NEVER informed that i will be getting paid 1100 whatsoever ... I EVEN CALLED the customer care twice on 28th and they promised me both the times that i will receive 1400 and now they say they have many new agents who might have made false promises which is another fraud

and finally after getting 5 intimations from their end that i will get 1400 and with NO prior intimation that i will get 1100, they send me only 1100 after picking the item saying THAT IT IS ACCORDING TO THEIR TERMS AND CONDITIONS

kindly take appropriate actions against fraudsters and i have attached all the relevant screen shots from emails to order id in quikr where it says i will get a payment of 1400 ... it says clearly in the ORDER ID screenshot that the item has been paid, shipped, deliver and payment of 1400 to be sent also...

kindly take relevant action so that they dont continue scamming more people and get back to me at [protected]@gmail.com for any information needed

Thanking You
Anirudh

Hi Team,

I've sold my cooler on 19th April with Ad#[protected] and Buyer paid amount on same date. Cooler delivered to Buyer on 21st April. Till date no mail from quikr with a link to update my bank details. So, I've sent almost 20 mails but no money received.

Every time they are giving same answer, you will receive in 48 hrs. If we explain them clearly, they will ask us to wait on hold and call will get disconnected.

This is in reference to my advertisement id[protected].

I am writing to you after a lot of excruciating painful efforts of trying to get my complaint resolved with quikr call center. I have spoken with almost 15+ customer service representatives, to name a few - priya kumari, vinod kumar, riyad, fathima, shekhar (Team leader), abdullah rawaha (Mary jasmine his team leader). Lastly, i asked for a manager, where i was transferred to partha sarathy (Manager).

Trust me i urge you to speak to the above mentioned csr (Customer service representatives), i promise you a great deal of frustration, especially when you have sold a product on quikr, the product has been delivered to the buyer but the payment is not been mader by quikr doorsteps to the seller (That's me)

Please read below the situation:

1. What was my advertisement about:
O i posted an advertisement on quikr android application for a used samsung ac with a price tag of inr 7500.
2. How did i receive notification from quikr
O i received emails and mobile messages post the buyer made a payment on quikr portal (Please refer to the attachments)
3. Responses from customer service representatives:
O the advertisement has been cancelled
O the buyer has been refunded the money (Without knowing the fact that the product sold by me is with the buyer)
O finance team was not informed about the delivery of the product so we did not credit the money to seller
O quikr will call the buyer requesting him to credit the money to my (Sellers) bank account
O partha sarathy promised me to resolve this for me, i am still waiting for him to call me back
4. What do i want as a consumer:
O why the payment has not been made to my citibank savings account (I have already updated my bank details as per the email and the mobile message i had received after the buyer made the payment to quikr)
O when do i expect the payment to be credited to my citibank savings account
O what is the compensation quikr doorstep is offering to make for my harassment and mental trauma this incident has caused me

Ad[protected]
I have asked quikr doorstep services for sofa i bought from quikr and i though lets get out of hassles and i booked quikr doorstep to deliver at my door step
Its been more than 2 days its not delivered, item was picked from seller on 2nd may 2016 and its almost 30kms from there, why did i choose quikr door step. I wont recommend it to anyone

Quikr Doorstep is service provided under Quikr A service that allows you to buy sell products

In this complaint Quikr collected the product shoe rack in good condition from me seller with all the parts intact
They did not deliver it to buyer and after 15 to 20 days returned the product to me in damaged condition
Its so much damaged that I can not use it further
I tried reaching out to them but it looks like they are not interested in taking customer complaints and their customer care does not respond most of the time


Consequences:

Product that I was trying to sell was in mint condition please refer to the pictures attached
AD Id:[protected]
After Quikr handling of the product its in completely unusable state
Also I am attaching pictures of damage which clearly shows that some of the damage was intentionally done by Quikr

Relief:
I need Rs 5000 for damaging the product
I need Rs 100000 for all the mental agony and suffering along with time waste of calling mailing customer care again and again
This has impacted my work

This is regarding AD ID[protected], the wooden bed was handed over to me in hurry, creating an urgency and when I opened the packing I realised huge dents (few areas almost unrepairable) which were not there as per seller, I immediately called up delivery guy & quikr customer support and emailed them pictures as well about this issue, but no positive response. As they say I should not sign delivery note without inspecting.

This is very unprofessional, as you can look at pictures the kind of packing provided (without any bubble wrap) it is bound to get damaged.

Quikr is not returning the products they had taken from me as a service under Quikr Doorstep. After the initial 15 days of posting the ad, they were to return back the items. They have not and are just making false promises every day. In the meantime, I had to shift from my location (the reason for selling the products). Still, nothing from Quikr. Please help me get my products back to the new location.
The ad IDs are:
[protected]
[protected]
[protected]
[protected]

Thanks.

Rahul

I placed an order to buy a second hand fridge on Quikr.
The Ad id and order no are:
Ad Id:[protected]
Order :[protected]
Order place date: 1 may 2016

I had raised an offer on 1st may which was accepted and i paid whole amount. The next day Quikr informs me that order is cancelled because the seller did not accept that offer.
I am not able to understand if the seller did not accept the offer how was I able to pay the whole amount which is with Quikr.
The person who called me told me the seller is not giving the product. I am sure it is not my responsibility as I am following all polices of Quikr regarding offers and payment.
On calling their customer care, the representative put me on hold for 15 minutes without any sound.
I am surprised the way Quikr has behaved here not respecting their own policies. However, if they have a policy where seller can cancel order AFTER PAYMENT ALSO, please send me the link of document where it is written.

Sold my old phone on quikr doorstep and the buyer has made the payment to quikr and also the phone has been delivered to him. But still no payment has been credited to me. Its been more than 10 days. Customer care people are telling that AD ID is not loading, also my number is not registered. Please help. I also have proof of pick up and the payment which has been made.

AD ID :[protected]

Totally fraud company and cheating people in the name of door step delivery. Please do not buy & sell from quikr.
Reference ad. Id:[protected]. Product sold buyer made payment quikr receiver payment from buyer quikr picked up product from seller quikr delivered product to buyer buyer confirmed that product is received quikr took account details from seller. Now here is the twist. It has been an week no payment done to seller. Customer care executive simply hang up phone. They say order is cancelled. This is complete fraud company. Now i am going to fight in consumer court. Say no to "quikr".

Hi

I am buyer and my add i'd is[protected] i was promised while time of purchase (24/04/16) that product will be dilivered by (25/04/16) and now it's more than a week 2/05/16) but there is no update .. When ever i call quicker (5 times) they promise a call back in 1 hour but that never happened..
Worst customer sirvice they don't even give ticket number to follow up.
Looking forward in regards to my issue.
Regards,
Anurag