Reliance Communications Complaints & Reviews

I have ported my sim from MTS to Reliance GSM postpaid which was activated on March 1 2017. As I was willing to get good services from your end. Unfortunately I was really disspointed by knowing that My services as well as my sim card was deactivated on March 4 2017.
I have called customer services alot of time but it is really sad to say that I was not treated well, got worst answers from your end as well as poorest services i have observed till date.
I hope to get your attention now and my services will be activated soon.
My Mobile no is
[protected] which was ported

Sir, I request you that I lost my Sim card with handset(Nokia x2) . When my customers and friends call on this number other person is taking calls when I call on this number and asked about this number, he end the call and switch off mobile phone. I purchase this Sim card before 2 year something and number Is [protected]. Plz sir deactivate this and restrict misuse of this and after deactivation inform me about deactivation information . this Sim card is on my own name shubham prajapat. I purchased this Sim card from udaipur city rajasthan state.

Dear Sir

I was a reliance FWP line consumer since last 8 years reliance has closed down its CDMA service in April 2016. My Line was closed and all dues cleared in May 2016 itself. I have requested several times to Reliance to refund Security Deposit but without any results The email correspondence are attached for your reference.

Service Request ID:[protected].
Consumer No[protected]

Regards
Suresh Jaluka
[protected]@yahoo.com
[protected]

Dear sir,
My name is Saurabh Kumar .My Broadband user id is[protected].My landline number is[protected].

I am sorry to inform you that from 8/3/2017 i am not able to connect to internet.I am totally fed up of registering complaints. No action till date has bren taken against the complaints registered. This is really worst service i have ever received.

I request you to kindly resolve the issue as soon as possible and avoid such mistakes in future.

Yours faithfully
Saurabh Kumar
([protected])

I bought this number [protected] a year ago. Few months back I paid my all bills and visited the Reliance store requested to close the number as I don't need any more. They told me to call customer care. I contacted customer care and requested the same, he replied me that okay Madam we will call you back. And he never called me back. After one month I got a call from Reliance customer service and they told me to pay the bill of Rs.699. I told the customer service girl that I already told the reliance care to close the number after making all the payments. and she replied that you must visit the Reliance store (again even I already visited one month back). After 3 months, customer service keeps calling me in my other number and threatens me that they will send court notice If I don't pay Rs.1800

I have attached screenshot that now the customer service asked me to tell the termination id. How will I give?? I called customer service 2-3 times and they haven't guided me. They never told me the process.

I don't want pay anything because its their fault.

Please help

Please sir resonse my answer, we are karanatak, karwar gokarna tadri my complent is still not get our tower site rent salary till 6 month left i inform bangalore office not response, plase soon replay vendor code no 332629.owner name vivekanda p shanbhag otherwise take action to your company.the company name reliance communication mumbai .as soon as plase solve my complent

I am a customer of Reliance Communications for last 7 years and I have been paying my bills online for last few years. For last one year, I am not able to pay my bill online because of some problem with Reliance Payment Portal. As I enter Invoice No. and Invoice date, the next screen says - " Payment Amount is greater than Invoice amount".

This stops all further activity on the payment portal and I can not pay the bill.

A screen shot of this portal is attached herewith.

I have complained to the customer care center, talked to the senior persons for a number of times, but nothing happens, other than false assurances.

Please refer to your emails of 1-3-2017 and 9-3-2017. I once again reiterate as under:

"No Network Problem" continues from 4-1-2017 . After conversion of CDMA to GSM, I did not get network regularly. Every now and then, I have been complaining through emails but to no effect. I have been receiving stereotyped emails in reply, without applying mind.

Extract from Email of 1-3-17 from Smt. Priyanka Joshi and Shri Vinayak Ghare,
Officers - Customer Care, Reliance Communications Limited is reproduced below :

" Your complaint regarding (Network issue), has been registered vide Service Request ID:[protected] and same will be resolved latest by 03:47:32 March 04, 2017."

I also reproduce herewith the contents of my email of 8-3-2017:

"I have already informed you vide my email dated 2-2-17 and even earlier that there is 'active divert' of my No. [protected] to my another cell when no network. I am again informing this because you may be mistaken by a ring you get on calling my No. [protected], which is from my another cell.

I have already informed in my telephonic talk to Smt. Priyanka Joshi that I have noticed long back a display on my cell, "Simcard update started". It is evident that this network problem is not related to either location or congestion of network. Please stop
beating around the bush and befooling your customers. Time and again I have told you that this problem cropped up after CDMA was converted to GSM. Just think as to how many months this problem is going on reflecting your inefficiency !

I don't know, how long you will make me suffer. You assured us that the problem would be sorted out by 4-3-2017 but the problem is still continued as before for months-together! "

Regards

Prof. Mangesh Jambotkar

Vandana M. Jambotkar

My internet is not working for the 5th consecutive day.[protected]

I spoke to a person from Customer service and his name was Murugasen,
I have never seen a customer service agent talking to me like he spoke.

I am sure he was drunk and he was a little abusive, I hate your services and please resolve the issue and once fixed I am going to cancel my services.

Thanks.
Praveen Antony

Dear sir,
My self Anil 7/27, kirti nagar, industrial area new delhi-15

i want to know call details (call history of incoming & outgoing calls and sms) of my postpaid no [protected].
plz send details at this mail id [protected]@gmail.com for any communication u can use my no [protected]
plz do it fast
tanks
Anil-[protected]
[protected]@gmail.com

I am user of reliance broadband having customer ID[protected]

My broadband is not working. I made a complaint yesterday around 12 pm. They said it will be resolved within 24 hours. But the issue was not resolved. So i made another complaint today near about 2 pm. But still it's not resolved. My question is why customer is going to pay the monthly charges if your company is providing that type of service. I am literally fed up of reliance service. Almost every month problem occurs on broadband connection. At last, i just want a permanent resolution of this. Because every time the promised were broken by reliance service. If this can't be resolved then please do a last favour to me i.e. permanently disconnect my connection and i promise you will never go to use any reliance service. Hoping a positive response from your side.

My Complaint No is :[protected].

I am Anoop khambra
I can not pay bill due to i have not avail Reliance communication services due to non availability of signal from network and i complained about it no of times but none of your customer care team member resolved my problem from[protected] to[protected]Expected dates ) .how can company calming bill for this duration

My mobile no is [protected] . i want my bill only of that duration for which i avail the services i.e.(up to 31 of January)

We belongs to Bareilly District (UP). We have using a Reliance GSM Sim last 8 years...
but Reliance GSM service is very poor service for calling in Bareilly (UP) many times no signal in city and always busy... when i do call show massage network busy... i tried reliance customer care number *333 but always busy ... continuesly 1 hrs.. i tried.
Then we can say that reliance gsm is not satasfactory service in UP very much poor service. one time i call tol free no. that said me it will be resolved but not solve from 4 months.
My cell no. [protected]
i if problem will do it continue i will change company
MY ALTERNATE NO. [protected].
I HAD RECHARGE UNLIMITED CALLING PLAN 198.
I am not satisfied working of outgoing calls only 2 days working right after two days we facing same problem. Very bad working.
What is the problem of your system tell us clearly. I had done very boring of your network busy/ Call ended problem. Very very poor working.

Rs 5 is being deducted from my prepaid balance every 1-2 hours. this happens regularly till my balance is completely exhausted. On complaining online using My Service facility I got reply that the deduction was made against ild messages. Which I found stands for international messages which I never did.

Next when again same thing happened I called the customer care but there they said they are helpless and don't know why it is happening even when I have no VAS activated. They were even able to tell me my balance details.

Till now if i guess over Rs100 have been deducted and don't know how long its gonna happen.

Subscriber id-[protected], broadband is not working from 3rd march. I have lodged complaint on 4th march with complain id[protected]. I was told by customer care that your issue has been put on priority basis and the issue will be resolved within 24 hours.Now its been 6 days and the issue is still not resolved. I get same reply from customer care every time. Now the customer care toll free number is also not working.They gave the gurgaon office address but when I call their it says that the number does not exist.This is highly unprofessional behavior from Reliance
I need a solution or else I will have no other option but to discontinue your service.

Dear sir
My offers my no. [protected]
1GB Data!!Ab paye 28 Days Validity ke liye matra Rs.54 ke recharge per.Simit samay offer sirf aapke liye.RCOM

Then same day same recharge.
But
1 msg. Recharge Rs.54 successful.Enjoy 500 MB 3G Data for 5 days. Reliance GSM

2 msg. Congratulation! CHILL54 has been successfully activated on your phone.Thank You. Reliance .

3 msg. Congratulations, You have been credited with EXTRA 524MB 3G Data with 28 days validity on recharge of Rs.54 RCOM.

4 msg. Congratulation, You have received additional benefit of 524MB with 14 validity on recharge of Rs.54 RCOM .

Or my date pack active on 14 day. Same conditions 2 times.
So please issues rectified.

Hi,

I would like to inform you that the payment for the month of Feb 2017 against phone number [protected] is already paid via Paytm.
I am not able to use my phone number(neither I can call nor I can receive) from two days as it is saying :
No credit left on your account.
so I am missing my urgent calls.

The due date specified was 14 March 2017, I paid before that.

Could you please check it on priority.
Even after dropping a mail to them, I did not receive any response from their side.

Could you pls look into it in priority.

Dear sir
i recharge my relaince gsm no. [protected] from near retailer of 152 at the date 01/03/2017.
I have not get my unlimited local and std plans.
Please solve the issue.
when i call at last night then after 10 O'clock my call is automatically cut after 10 minutes after all I repeat and repeat connecting the call but not ...
After i call the costumer care bt costumer care did not help me.
.

Sir/Madam, I have raised compliant on 7th March 2017 against reliance communication, even today 8th March my balance is reduced around 15/-1. I am not able to connect reliance cc through IVR . I always keep my mobile data off and connect through wifi to access whatsapp, even though my balance is reduced when ever I access whatsapp.Please consider my problem and take necessary action.

Dear sir
As per your information i have recharge phone on 152 rs on dated 26.02.2017 benefits of recharge unlimited local & STD free after 05.03.2017 this benefits resume more time i cl to customer care but not solved the issue complaint no[protected] on dated 07.03.2017.at the time no benefits my no so please solve the issue as soon as possible . More time i call to care but response is wait some time previous 3-4 days i am disturbed by your system so pls check the mail and resolve immediately