SHOP CJ Network Complaints & Reviews

In this connection pls. Refer earlier complaint dated 08/09/2016.
Received your letter asking ti pay tds amt. Of rs. 5220 /- by pay order also mentioning the gift item electrolux refrigerator within 21 days on receipt of pay order. The tds amt. Of rs. 5220 /- was sent by pay order and the same is received by you on 25/10/2016. However, i am yet to receive the gift item.

Sir,
I had purchased the said order on your esteemed company side.
By this time I was expecting the delivery of said product. But, unfortunately, I regretfully put on record that so far I had not received the product due to which I got disappointed with you and my enjoyments are hampered. I could not understand why you are taking so much time for delivery, on the contrary other online companies are delivering the products within 3-4 days which gives lot of enjoyments O's purchases.

Kindly look in to the matter and see that my product will reach me a day time bfrom today.

Regards

DS Mane

I purchased a spice smartphone on monday dated 13 december 2016. The phone had certainly some problems with the primary camera and on the screen. As i was asked by your department to contact the spice service centre. I did the same. They gave me a DOA CERTIFICATE to replace the handset which when i contacted your department asked me to mail. So i have mailed you attaching the DOA Certificate made by the spice service centre to
replace the spice x life phone purchased from shop cj.
Also the bill is attached in the mail of the purchase.
Your department told that you will be contacting in 24 hrs but still no one haa contacted...
Customer name :Amarpreet Kaur
Area pin code :110092
City :New Delhi

I have returned the shefiled kettle as it was broken while getting the delivery.
order number - [protected].

courier people have taken the product back on 13th dec and on 14th i have submitted my account details for cash refund. but till date haven't received single penny back. the submission msg says that i was suppose to get the fund in 2 - 3 days.

Need Justification...!!!

My name sajid gaurve address

my name sajid gaurve

address gawlipura jaam mohalla near ajmeri kirana akola

Sir please cancelled this deenar set no money purchase this product
Next time purchase product but I am not available 2200 rupees please cancelled product I have to not approval this payment
sorry cancelled this product please cancelled this product.

Thanks sir

Hello sir ...,

Since 20 days ago i recieved my order for bedsheets which i had ordered through Shop cj ... But the bedsheet which i received were defective ..., ,
So i gave a return and refund request to shop cj., , , Then my product was been returned on[protected] From this location Mahuva, gujarat, india,

I was been told that it would take around 5-7 days for the product to reach to the warehouse and then i would receive a call regarding taking information about my bank details for providing refund

After 7 days i received sms asking to go to a specified link to fill in the beneficiary details of the bank so that they can provide refund in 3 days ...

so i filled up the details and sent them immediately

But since then Many days passed i havent Recieved my refund

When i call their customer care they say that they have no records of my product reached to their warehouse ..they always say that i will recive a call from their concerned department in 2 days ...but no call i have received till now ..I im felling like cheated ...so sir plzz take action as soon as possible ...My order no was[protected]

Order no. [protected]
Worth rs.1338
Order date on: 18th november 2016

Its been near about 1 months.. I placed an online order ([protected]) for "new store smart vacuum bag aid", contents : 9 bags. The amount was paid by net banking through pay-u-money (Payment id[protected] amount was 1338/-
The product neither delivered nor there was any communication from shopcj about the product till now.

And have not refunded the money of my product till yet..

Nitin kumawat
Mob [protected]

Dt.13/12/2016, around 2 pm)
Mob. : [protected]

Yesteray I placed an order of 5 Cotton Kurta+ Free Jacket for Rs.1499 (total Rs.1668 after shipping charges) through online Mode at your website www.shopcj.com. For PaymentI used my UCO Bank Debit Card, after the payment transaction, it showed that the transaction has failed but at the mean time I got an SMS from Bank that Rs. 1668 was spent on my debit card on[protected], 14:51:20 Hrs. at Shop CJ Network Privat, Mumbai. But I have not received any confirmation of order placed till now.

So I requested you to do the needful . Kindly refund my debited amount of Rs.1668 or arrange to deliver the order placed after confirmation of order.

I shall be very grateful to you, Thanks.

Regards,

Rajnee Tiwari

Add. : Plot No.167, Patpar Ganj Village, Flat No. 202 Second Floor mayur vihar Phase 1, Near rama medical store Delhi 110091

Dear Team,

Reference to the subject order # i have ordered some kurties may be in last month via COD method. After receiving the material i got to know that the kurtis design is not as per the shown in ad and one piece is also damaged.

So on next day i have called the customer care and advised for return request & i got the message that your return request is accepted and material will be taken back by next 5-7 days. But till date (after more then 30 days) nobody has picked up the goods and not refunded the money.

After this incident i have tried almost 4-5 times to customer care and all the time i got the same response but nobody is coming and not refunding the money.

Now the passion level has been crossed and now i am very serious that if i didn't get the revert from your side and making the refund on below mentioned bank detail within 2-3 days then i will send the request to consumer complaint.

Name : Hema Gaurav Dholakia
Bank : Union Bank of India
Branch : Dombivli (East)
A/c No. : [protected]
IFSC code : UBIN0557625

Looking for your soonest reply

Thanks & Regards

Hema Dholakia
Mob : [protected] / [protected]

Complaint Order no. [protected]
Worth Rs.1148
Delivered on: 29 september 2016

Its been more than near about 3 months..
And have not even responded me regarding the rude behave & abusive behaviour of a delivery boy..
Delivery boy details..
Company:XPRESSBEES..
Name: Rahul
Contact no. [protected]
And action should be taken regarding this delivery boy's behaviour..

And have not refunded the money of my product till yet.. (date: 9 DeC 16)

Whenever i call they ask me to wait for 7-10 days & when after 10 days i call back they again ask me to wait..
I think they are just skipping of.. & avoiding my call.. & not taking proper action regarding it.
So i am fed up this long wait.

One and half month back i have ordered a prestige juicer and mixer the product is poor quality after delivery we have called back to take away the product (we just used it once to test it odd smell is coming while I'm operating it )but they brought for exchange we have called back said them for refund till now I have called many times but no proper response they are taking complaint every time but no refunding and they are saying after 2 days our officers will call you and take your account number and transfer the amount but no one I'll call again I'm calling they are repeating the same shop cj is testing our patients

I purchased a Prestige Marvel Gas Stove from you in September. It's model number is GTM 04.The product is facing a leakage problem. I have got it repaired twice under the warranty within 30 days. But it is still facing the same problem.

I'm not satisfied with your product. This was my first purchase from you and the experience was worst.

Please let me know the possible solutions to my problem as soon as possible.

Thank you.

Plz send my video con mobile invoice number. My register mob nu [protected]. Add: Cda sec11, plt no_2f/487, dist- cuttack- 753014. Near manual temple. Invoice against order no- [protected]. My video con mobile is dead so I want my invoice copy. Please send my invoice in my email id- [protected]@rediffmail.com. kindly I request you please send my invoice quickly. Thank u

My self lucky yadav
I am order samsung galaxy on 5 mobile from shop cj shipment no.[protected] but at time of delivary box should be broken when i open box with front of witness mr shankar dige delivery boy in box there is no handset mobile in the box only charger battery and earphone is there so we cant received delivery.return with photo graphs and write complaint application with u r shankar dige ecomexpress delivary boy with his signature.we attach photo copy .

I am complaining about my mobile.
I purchased mobile via shop cj tv aid . they told in tv advertise that the mobile has a gorilla glass and the glass is not damaged easily . but now my glass was damaged and when i go in intex customer care for replace my glass because my mobile is in still warranty but the intex customer care told me your glass is not gorilla glass .. my order number is [protected] .
they send me wrong product now i knew that. so i request you please exchange my product or replace it .

Thank you
Rahul

I got my two orders booked on 30 oct, 16 of vlcc products (face packs) but i received only face pack products not free gifts .No free gifts in both the orders were given.I made complaint but no action has been taken yet.Again I tried to make contact but no complaint has been registered regarding free gifts .If no action is taken immediately I will write this incident on Face book .Or again I will get new orders booked and after receiving them, no payment will be paid to the courier boy.

I ordered 12 pieces handi and had a talk to your customer care while ordering, he clearly commited that the offer is 6 on 6 free handi. But the one i got is only 6 pieces. And now i want to return it to u. And i also made many calls to your customer services but no response at all.
I am having a proof of the call recording in which i had a talk to your services which states that there will be total 12 handi's. And if you are ignoring or not taking my complain seriously then i am definitely going to file a case in the consumer court with all the proofs.

Hi

I had ordered oven from your shopping site in diwali and i was having an offer of some gifts item along with oven. But till date i had not received 20 pics container box and food recipe book. This items were committed along with oven.

I had taken follow up with your customer executive several time. But i think now its just waste of my time. I don't understand why you guys had kept such customer care service if the customers are not made satisfied at least with satisfying positive revert. False commitments was received from your customer care agents (Krishna & tripati), about dispatching those gift items on my address and when i asked to transfer my call to higher management they were not able to transfer and was giving non sense reasons about office timings & floor supervisor is not available on the floor, your product will receive you 5 business days & all.

Please do take an appropriate actions & share your action plane on the same. As i am now fed up with the kind of service your guys provide. Let me know your action plans on this. You are free to give me a call on my below mentioned number or you can revert me on this mail as well. I am notify national consumer forum such your pathetic & irritated service. Also i request you please cc on your higher authority as well.

Immediate action will highly appreciated.

My order number is :- [protected]

Regards,
Sandeep kale

Hi,

I had ordered Oven from your shopping site in Diwali and I was having an offer of some gifts item along with oven. But till date I had not received 20 pics Container Box and Food Recipe Book. This items were committed along with oven.

I had taken follow up with your customer executive several time. but i think now its just waste of my time. I don't understand why you guys had kept such customer care service if the customers are not made satisfied at least with satisfying positive revert. False commitments was received from your customer care agents ( Krishna & Tripati), about dispatching those gift items on my address and when I asked to transfer my call to higher management they were not able to transfer and was giving non sense reasons about office Timings & Floor Supervisor is not available on the Floor, Your Product will receive you 5 business days & all.

Please do take an appropriate actions & share your action plane on the same. As I am now fed up with the kind of service your guys provide. Let me know your action plans on this. you are free to give me a call on my below mentioned number or you can revert me on this mail as well. i am notify National Consumer Forum such your pathetic & irritated service. also i request you please CC on your Higher authority as well.

Immediate action will highly appreciated.

My Order Number Is :- [protected]

Regards,

Sandeep Kale

Hi,

My complaint no. Is [protected]. I am a regular customer of your channel. Last product I've received is a defective item and does not work at all as shown in the tv channel.
It's been more than 24 hrs and I've received no mail from your side in return to my email.

I wish to return this product n want it's refund.
Waiting for a quick and effective response.
Thanks & Regards,
Gurmeet kaur.