SHOP CJ Network Complaints & Reviews

I have purchased spice xlife victors mobile, but its screen is not properly work and phone is heating, so I want to return this product.when phone on using 10 to 15 min.phone is over heating and screen is not properly work.when I have informed to customers Care they are ignored my problem they are not return accept this product. But I want to return this product.

I had order xolo mobile though your on line postal but the mobile is faulty. i had all shown at xolo service borivali west, they told that mobile is not repairable and they have given doa certificate which i have attached in this mail. pls look into matter and help me to return my money as soon as possible.

With regards,
Pramod susne
Mobile no [protected].

Hello, i m neeta makwana. I have ordered diamond bonanza by glowria jewellery on shop cj. I also got confirmation message but i called on[protected] to cancel the order but i didnot got the reply on that message. But today i recieved my parcel but as far i have cancelled my order the delivery man told me that u have to take the parcel and then call in the company to cancel the order even i have not opened the parcel. I called in the company but they told me that we take the parcel back. Kindly please take the parcel back as i have cancelled my order and i dont want the parcel also.

With regards,
Neeta makwana

I have ordered two electric kettle from your shop site after watching add on television showing that you are providing free multuple kitchen cutters(potato makers etc) which attracted me and I immediately phoned. I got the delivery after 4 days of order however I got one damaged piece and did not got free cutters as mentioned on tv. I did gave complaint and customer support team gave me assurance that my product will be replaced and I will get the cutters also by 22 November, but still nothing has arrived at my place. Tej Maya Rana

I have done online payment of above mattress protector through credit card and book the same.
But after a month after several call to you didn't get the same. Customer care executive tell m that this will return.
But i didn't get the amount in my credit card.
My submission is for return my amount of that product
Monica ranwal

Dear sir,
I purchase two nos phone your shop one is xolo black 1x and other elephone. Received xolo black1x on 2 nov 2016 but software of that phone was damaged, i complained to yours representative (As yours terms and conditions complain betwwen 7 days for replacement) but no any solution of my problem till date. Plz attend me and solve my problem as soon as possible.

I have purchased one magic mop last year. The handle of the mop is now broken and require repair. I have tried many times to Shop CJ customer care to get the problem resolved. every time the cont. nos. provided by the customer care support of Shop CJ were never exist. the same was also informed to your cust. care but no call backs were made by your support rather false feedback were given I I didnt pick up the call which is very surprising. After so many complaints no efforts seem to be made to resolve the issue. It is very strange that after purchasing a product like mop for Rs. 2000 there is no aftersale support for any repair of help.

Please help.

regards,

sanjeev tiwari

The product supplied is defective.Placed an order on 12.10.2016 & it was supplied vide Invoice no.[protected]. The rod is defective.We returned it on 11.11.2016 to their address at Bangalore but the company returned it without accepting.The order number is [protected].I am enclosing photo of Invoice & photo of Defective Rod which can't be fixed properly.

We ordered bedsheets for Rs. 3000 but due to the poor quality of the bedsheets we had to return them back. Our order was collected by Harjeet singh alomst 3months back. But the money has not been refunded since then. We called multiple times in their office. Either they hung up with false hopes of returning the money or kept us waiting for hours saying they'll connect the call to their head. Kindly refund our money.

I ordered a product named Micromax Canvas Selfie A255 phone from ShopCJ.com but when delivered, it FAILED TO SWITCH ON. When trying to charge with the same original charger, no power shows up. I'm disappointed of not getting to use my new phone, not even once from the day it was delivered, i.e. the 15th November, 2016, till now.
Please help me in EXCHANGING THE ORDER, for i've spent Rs. 5810, and not getting any profit at all. My order no. is [protected]. Help me please.

Order no. [protected] of 5 kurtis set of rangilo rajasthani due to issue of size nd non availibility of XXXL size returned within 2 days of receiving. but after more than 12 days by regular contacted to CC & complaint department from 5 days got only assurance to send link for Bank detail which never be sent. Yeterday I recd. a message that your concrn has resolved without refunding the amount of Rs. 1148/-. Very Shame

The above order had two sets of wonderchef wherein both of them have been found defective... we have been complaining about the same since two months and nothing has been done in this regard... We have been feeling as if we have been cheated by one of the most reputed online shopping portal...

We have been really harassed and there is no repose whatsoever by the customer care executive...

I sar and madeam we orded spice x life M5 pro
Mobile in that mobile back cower damage phone charger also damage and mobile blasted please replace the phone other wise we call for police station ok

Our mobile number [protected]
Name Manoranjani
Place we in Bangalore
Pin coad 560079
Land mark near kamadennu hospital

Please replace the mobile as you can

OK
Thanku

I purchased euroclean litevac by ordering it from shop cj but after utilising i came to the fact that it is excessly being heated within a fraction of second. I gave this complaint to shop cj but there is no reply from your side. As i want my cash back and this product to give you back. My order no. Is [protected]. I request you to take quick action on it.

I had ordered the above mentioned product( qty-2) on 19th October 2016 at 17.15 hrs on two different locations both prepaid orders paid via redeeming Shop CJ points.
Order ID- [protected]- 2490 Shop CJ Points- 1990 points spent after using discount coupon
Order ID- [protected]- 2490 Shop CJ Points- 2290 points used after redeeming discount coupon
The delivery was scheduled within 5-6 working days from the date of order. I have been trying to connect Shop CJ - [protected]/ [protected]/ [protected]. Everytime I called I have been asked to wait for 24-48 hrs but there is no reply as such. Past one week I have been told that my order is not being delivered since there is a CURRENCY EXCHANGE ISSUE.

The current exchange issue has been started from 8TH NOVEMBER 2016 whereas I had placed the order on 19TH OCTOBER 2016 THAT TOO VIA SHOP CJ POINTS- (PREPAID ORDER).

Kindly accept my complaint and take the necessary action and compensate me for my loss of time and the payment made but no service awailed

Microsoft canvas4+ mobile i received in 2 nov since it not connecting any network i have made complaint on 4 nov 2016 also.
Order no -[protected] order date 28/10/2016.
Docket no[protected].

Please take appropriate and immediate action as early as possible we waiting for your quick response my contact details mobile no is -[protected]. Early

This device is not so old about a month old but it's the second time it is not working and I am complaining .At first during arrival it never worked then sent for repairing and then it came back it worked for one day then later again it stopped working.I Vinita Singh, Contact no.- [protected], Address -J-803 Amrapali Village near shani mandir kala pathar Indirapuram Ghaziabad

Dear sir /madam
I am mohan from salem tamilnadu, i bought a new spice xlife m5pro 12.7cm mobile from shopcj on 27/10/2016. Order no[protected] and invoice no[protected]. From the day i bought this mobile camera is not working and battery backup is less and also overheat i already complaint about it they asked for bank account number ifsc number but still now there is no progress. So i kindly request you to make arrangements to return money as soon as possible.

Ritesh...Mob no [protected] from jalandhar punjab... I place my order of bed sheet on 30oct 2016 from my credit card, we don't have received any oder no, no any confurmation mail, from your side and no product received from last 18 days...And rs 2948/ credit from my credit card, my transaction id is [protected]...Pls solve my problm as soon as possible, mail id [protected]@gmail.Com, [protected]@yahoo.Co.In

Order number : [protected]

Name : Ambika Sakthivel,

Product Name: Prestige Champ Juicer Mixer Grinder
I ordered a mixer grinder for Rs.3044 and received an defective product. I requested for return. But its been 2 months since i returned the product. Still i did not get any refund for my product in my account.
When ever i call the customer care people they say everything is on process please wait till next 3 working days, this is happening for the last 2 months. now we are really frustrated about this. We have spent more than 300Rs for phone call to the customer care. I request to Kindly refund the amount as soon as possible.
Here with i have also attached my Reverse pickup Sheet.