SHOP CJ Network Complaints & Reviews

To someone who cares for their customers,

I have purchased one rangila rajasthan bedsheet set online,
What you have showed online and what i received was not good,
O i canceled my order on 14th dec 2016
On 19th dec 2016 my faulty product was picked up by your courier guy,
I was waiting for confirmation of received faulty goods by you, but no response,
When i called your customer care on 25th dec 2016, and shout for the confirmation and for refund, some senior lady came on call and taken my bank details!!!
Again on tuesday i. E. 27th dec 2016 i got call from shop cj for reconfirming my bank detail... Again i provided all needed details to your staff...
Again waiting for whole week i didnt got any refund in my bank account,
O again i called your customer care, she hold my line till 8 min and no response!!!
When i again call them they transfer my line to vighnesh... Your customer care in-charge,
Replying me that again i have to provide my bank detail once again for verification... I also do that.

Now vighnesh says again 3-5 working days will needed to transfer my refund!!!

If someone taking care of your valuable customer... Reply i need reply from your side saying how many more days i have to wait for my money?

Is this the service you are providing???
Very rough language i heard from vignesh (Customer service incharge)

You can think that how your customers are getting frustrated to call again and again for getting their money back...

Hello
my order number is [protected], order date :- 26/12/2016, deliver date :- 29/12/206, complaint request date :- 29/12/2016, amount paid :- 1150/_. Due to bad quality of the product We want to return the product.
i have complaint to star cj withing half an hour after delivery of the product.
I am requesting you to return the paid amount of 1150. Product which I received is not so much worth. Kindly refund money.
Shubham Vijay

Due to damage in the product order ID [protected], rangoli rajasthan PO4 palazzos combo 2.

We have returned to the product. Pick up receipt[protected], on 23/12/16.

So am requesting to return the paid amount of 1150/-.

We considered tat their is no faulty in shop cj.. But the way it is advertised. It is of not so much worth. Kindly refund.

Dear sir,
This is to inform you that i have just received a documents from shop cj ddn ds order awb:[protected].
This document is totally damaged and drenched and there was two gift vouchers of rs.100/- each, both the gift vouchers were totally damaged and drenched.
So this is to request you kindly arrange to send the gift voucher fresh and new.
Thanks and regards
Shabina khatoon
[protected]

Sir,
Maine aape company Dwara LED Bulb ka order kiya tha jiska order no. [protected] hai jiska payment maine online kar diya the per aaj courier company dwara saman delivery ke waqt uske docket pe COD tha jis wajah se usne saman mujhe hani diya courier company walon ka kahna hai ki mujhe payment hone ki jankari nahi hai agar hua hai to please mere mail pe payment detail forward kar den main product de dunga

I placed an order at shop cj, post that i received a fake call from shopcj network stating that i have won a bike in lucky draw, stating all our personal information like order id, name, contact number, etc. As the representative stated all my information, i beleived him and he asked us to pay some amount as shipping charger for the bike. Pls help us

As i have brought a bedsheet and two pillow cover. I have seen in the advertising in tv channel. Due to unfit and less thickness of the bedsheet cover i am unsatisfied with the product. So would kindly request you to refund my money to my bank account. Account holder name: a. Gopal, indian overseas bank account number: [protected] and ifsc code: ioba0000246. Contact number: [protected], [protected]

Hello
my order number is [protected], order date :- 20/12/2016, deliver date :- 23/12/206, complaint request date :- 23/12/2016, amount paid :- 2678.

i ordered for red tape formal hamper, which consist of 1 pair of shoes, 1 shirt, 1 denim and belt. in which only shoes was of red tape and all the other item was of some unknown brand ( Local product) and the quality of that product was extremely bad with stitching fault in it.
i have complaint to star cj withing half an hour after delivery of the product and now they are refusing to take back the product.
i am highly dissatisfied with the quality which they have delivered.
please help me out with the issue, i want my refund.

regards
himanshu gulati
[protected]

[protected] my order no in shopcj. I have return my product because of defective mixture grinder jucer received by company but not get refund till date. I have call 100 times in copcj customer care. But not answer positively. More than 6month I have not received my money .it is so unprofessional behavior by company. I want to punished company and also want my money. Also very painful by this type of nature please punished company in monetory form.

Please help
Maulik gorkhani
[protected]
Order no [protected]

Sir these bed sheets are very bed in quality .. as shown in the tv ..it looks good bt in reality it is very bed., sir we thought that it is really nice... bt actually it will not.. sir these bedsheets are of bad quality or low quality.. we don't like it., and you can also say that, , u can give 10% discount bt', the 10% money is not received.. sir plzz help me and change this, , and give my money back as soon as possible.. i don't want these..

Hi,

I saw the deal on tv and checked it online and placed the order number [protected] on 26th october 2016. I have made the purchase only for the free massager which was worth rs500. When I placed the order it was showing two free gift 5 in one massager and two pouches. But I have not received any of them. When i called the customer care and spoke to one of thier senior customer care executive, she promised me that the remaining items the massager, two pouches and 100rs coupon will be sent to me and I shall receive the same in 7 to 10 business working days. When i spoke to customer care again they assured me that they are dispatching the items and i will be receiving the remaining items in 10 to 14 business days but i have still not received it. Its been two months i have not received the free gifts and now when i contacted them through email they are asking for a snapshot of the item on their website but the problem is now they have changed the scheme with the product so they are not offering free gifts with it. The offer was under diwali sale and now they are selling the same product without offer. I am sick and tired of calling and messaging them. Please look in to the matter.

Regards,
Dr. Sharma

I Manjiri Gaonkar, ordered a Juicer Mixer Grinder on 16th Dec and it was delivered to us the very next day. The issue here is we placed an order for a mixer of 750 watts but got instead a 450 watt mixer.It is clearly mentioned on their site that the mixer is of 750 watts. An image of the website is attached below.Their customer care is useless and rude. Instead of solving our matters they've telling us to wait for 2 days since 17th December. Customer service is pathetic and arrogant.
We have literally called 20 times but no action or response fro m Shop Cj. They have been putting us on hold and then they hung up a lot of times. We also asked them for an exchange of anther mixer but no response from them...Female call holders are rude and talk very loudly and rudely..

The company policy states that i can return products within 48 hours of delivery. I couldn't find return option on their website, so i wrote an email at "[protected]@shopcj.com" which was mentioned under the contacts section on their website.
I even tried calling the number on website[protected]. But every time the computerized message says that i may have dialed a wrong number.
The reason I am registering my complaint here is because i don't want the company saying that my 48 hour limit has passed and i cannot return the items.
I have sent the email within 48 hours of delivery. I have not received any response from shop cj via email or any call.
I hope i will get a response here.

The email that i sent to [protected]@shopcj.com is as follows

"Product : Popstash pack of 6 denim style printed jeggings and leggings
Price : Rs.999 (+149 shipping)
Mode of Payment : Online Payment
Order number : [protected]

The product quality is not good and not upto the standards, as it was claimed in the TV advertisements on Shop CJ's channel. It looks like it will tear immediately if i try to wear it.
I want to RETURN the product and i want a REFUND of my money.
The product is not used and the tags are in tact.
Kindly do the needful and get in touch with me."

I have order bed protector in rs999+ 149 shipping charge in 16/12/2016. Now I have receiver my parcel. When I opened my parcel only protector no pillow cover inside the beg. I want to complaine for my oorder because pillow cover not present please send my pillow cover then I cancelled my order

Your Shop CJ shipment with AWB Number[protected] & Order no. [protected] is out for delivery.

Please note that i have called four times for the bill of my food processor since it was not locatable at my place. I was promised to get the bill copy thru mail in 24 hours, since then i have called 3 more times, but in vain.
A message has been received of the solution to my problem, but mail has not been received yet.
Bajaj people are calling me to come for repair of the food processor and there are lot of problem faced at home, since mixer are integral part of cooking food.
Request to solve the problem asap and donot give false promises and false messages.

Expecting speedy feedback.

Kiran awasthi

Hi Team,
Good Day!

This is in ref to the Order # 1390768, raised on 10th Dec. It's been 11days since the order was placed and the delivery is yet to be done.

Also, upon constantly trying to reach the customer care inquiring regarding the order, there unfortunately was no response.

Please look into it. Your consideration with this request shall be much appreciated.

Warm Regards,
Abhishek Sharma

In this connection pls. Refer earlier complaint dated 08/09/2016.
Received your letter asking ti pay tds amt. Of rs. 5220 /- by pay order also mentioning the gift item electrolux refrigerator within 21 days on receipt of pay order. The tds amt. Of rs. 5220 /- was sent by pay order and the same is received by you on 25/10/2016. However, i am yet to receive the gift item.

Sir,
I had purchased the said order on your esteemed company side.
By this time I was expecting the delivery of said product. But, unfortunately, I regretfully put on record that so far I had not received the product due to which I got disappointed with you and my enjoyments are hampered. I could not understand why you are taking so much time for delivery, on the contrary other online companies are delivering the products within 3-4 days which gives lot of enjoyments O's purchases.

Kindly look in to the matter and see that my product will reach me a day time bfrom today.

Regards

DS Mane

I purchased a spice smartphone on monday dated 13 december 2016. The phone had certainly some problems with the primary camera and on the screen. As i was asked by your department to contact the spice service centre. I did the same. They gave me a DOA CERTIFICATE to replace the handset which when i contacted your department asked me to mail. So i have mailed you attaching the DOA Certificate made by the spice service centre to
replace the spice x life phone purchased from shop cj.
Also the bill is attached in the mail of the purchase.
Your department told that you will be contacting in 24 hrs but still no one haa contacted...
Customer name :Amarpreet Kaur
Area pin code :110092
City :New Delhi

I have returned the shefiled kettle as it was broken while getting the delivery.
order number - [protected].

courier people have taken the product back on 13th dec and on 14th i have submitted my account details for cash refund. but till date haven't received single penny back. the submission msg says that i was suppose to get the fund in 2 - 3 days.

Need Justification...!!!