Snapdeal.com Complaints & Reviews

Respected Antitrust Bureau Self logged a complaint on 8th November 2013 and is now not visible till now..? How many days required to go through your spam filter. Details of my Complaint logged on 8th Nov' 2013: Self placed the Order for Mobile Sony Xperia M dual, vide Order No.[protected], Placed on :[protected]:27:58. And received the payment confirmation along with Sub Order [protected], Seller : Maniac Store. The product delivered to me on 25th Oct'13 by M/s. Manic Store, BUT WITHOUT INVOICE, WITHOUT 1750 mah BATTERY (with 1700 mah) and WITHOUT THE USER GUIDE. Self logged the complaint vide complaint No.3674791 with the above concern, dated 25th Oct'2013. Requested for immediate reply, also mentioned that the product not utilised and Your reply will decide to keep the product OR to Return the consignment. Got reply by Mr.komal sharma on Oct 26 at 11:41: asking to send the pictures to resolve the issue and self have forwarded the images on 27th Oct'13. FROM 27TH TO TILL DATE THE ISSUE IS PENDING and self done enough follow-up by mail and by phone, for the mails there is no revert from snapdeal and by telephone help desk gives false assurances. Iam very unhappy as my money struck with snapdeal and un utilised product lying with me for last 2 weeks and Iam concerned with the SONY warranty support without proper Invoice. UPDATE: On 10th Nov'2013 - Snap deal sent the mail for "Return Pick up" along with Original Invoice. Self getting panic as the ORIGINAL INVOICE IS MY MAIN CONCERN" remaining about the battery & not sending the user guide is acceptable. How can we justify the product purchase/ manufacturer warranty without Invoice. Self communicated by return mail to Snap deal for arranging the Invoice on 10th Nov'13 itself, but No response till date. Please resolve my issue Regds Shahid Patan.

I have Ordered Online(Snapdeal.com) LG GL-318PNQ5(SG) Double Door 310Ltr Refrigerator Silk Gardenia(Silk Color)on dt:27.10.2013 (Order no [protected]) But I have received LG GL-318PNQ5(PG) Double Door 310Ltr Refrigerator(Pearl Gardenia)on dt:10.11.2013, I have complaint regarding wrong color received (Complaint number: 3879207.dt:10.11.2013) They have arranged Reverse Pick-up(via:Delivery Courier Waybill No: [protected]) for Replace/Refund the product but till date courier company not pick-up my product. I have repacked my product and ready for reverse pick-up shipping. Every day I called to call centre(+[protected] and emailed but I can't get positive replay.

To whomsover it concerns at Snapdeal, I have ordered a set of FnB A520 2.1 multimedia speakers from snapdeal.com on 9th November, 2013 (Order No. [protected]). The product was supposed to be shipped in 3-4 days and this DID NOT happen. Their next step was to give me the status in 3 business days, the third of which is today (18th November, 2013). I have not received any intimation about the product till now. The poor customer care executive has no idea about the status as he is able to view the same information as I am. 1. Why have a customer care number if the information you can provide me is the same as what I can check myself? 2. Inspite of the customer care escalation I have not received any email. Why do you guys give false claims of action by throwing around words like "escalations" callously? 3. The pathetic emails you send everytime is devoid of ANY important/useful information to me. I want to know: a. Where is my product ( I dont WANT to see another mail asking me to wait 24 hrs to 48 hrs) b. Help me take a decision to wait or cancel the product. Please do not keep in confusion just to avoid refunds. I would say that the majority of the blame lies on myself. To save some money, I bought from snapdeal instead of Flipkart (which I now regret terribly). Also, please do not say that this is one-off issue. There are absolutely no systems in place to even give a customer a basic status information. And please for the love of god DO NOT REPLY to this message with a feigned sorry and promise of action in 24 hours. I am tired of listening to this . Regards, a very tired and irritated customer Kalyan V.

My Snapdeal Order ID : [protected] I have ordered two Blazer at Rs 3390 dated 13/11/13, in the site it was written that the product will be dispacted within 0ne working day.But not yet dispatched. Snapdeal is giving 20% discount on every product purchase.So i applied that code and got 20% discount and paid the amount. My issue is every time i apply coupon code and get discount product does not get dispatched from snapdeal, this has happened with me three times, after waiting for many days they say that your product has been called & refunding amount takes a lot of time. If they cant deliver the product why they give offers.They are just fooling customer I have posted my issue because this time amount is big and i cant purchase any thing till my amount gets refunded Kindly Provide me resolution as soon as possible Thankyou for your suppourt

I made my order for Canvas 2 mobile in snapdeal on 24th Oct and the delivery date given was 1st Nov. Order no: [protected] Even by 1st, i didnt get any update on delivery or where the product. By 2th Nov, i got sms saying product is with seller and will be delivered in 2 days. It didnt come until 7th nov, which is when i raised a complaint. And it is 7 days since and bloody 5 WORKING DAYS and i didnt even a mail(except for the auto-reply) or single call regarding the status. Everytime I call, i get "we are working on it" and well "EVEN WE WORK HARD TO PAY" with which they are playing with.

Sir, I ordered a videocon refrigerator from www.snapdeal.com using cash on delivery option. I received the refrigerator on 19th of October, 2013 and i had paid the full amount of Rs 7399. The delivered product was damaged so i called them up. They asked me to pack as it is and they will arrange a service for return of the product. Snapdeal's return policy says that they will arrange a reverse pick up within 4 working days. Their customer service only tells that they have sent a mail regarding pick up and they will do it a day or two day time. They keep on delaying. Till date they haven't done anything about it. They sold out their damaged product to me and i have been duped. Kindly take immediate action against SNAPDEAL. Sincerely, Varun Vijay (Indian Citizen)

I placed an order with Snap Deal on 3rd-Nov'13 (Order #[protected]) via HDFC Credit Card. On 11th-Nov'13, I requested to cancel my order because of false and unkept commitments of Snap Deal Customer Support representatives and floor supervisors. I have even put my concern to Snap Deal CEO (Mr.Kunal Bahl), and received a call today morning around 11 am. Mr. Amit over the call offering me some cash back as compensation. I asked him to call me back around 12 noon as I was in meeting at that point of time. Since then no communication have been received from Snap Deal. My hard earned Rs.3, 949/-, is lying with Snap Deal since 3rd-Nov’13. Please find below the email sent to Snap Deal CEO’s Office: Kind attention Mr. Kunal Bahl CEO Snap Deal Greetings!! Dear Sir, This is in regards to my experience with your customer service team which unfortunately have been very annoying and harassing. On 3rd-Nov’13, I decided to purchase a product (Kurta-Pajama set) online through Snap deal. I planned to opt EMI option through my HDFC Credit Card. I selected the product and found that no option for EMI was being flashed. I called up your customer care same day and inquired about the same. I clearly told Customer Care Representative that I am seeking for EMI option. He told me that same can be opted only by HDFC Credit Card holders. I told him that I have HDFC credit Card and gave him the details of the product. He informed me that the order cannot be place over call and same needs to be done through Snap Deal website as I wanted the product in EMIs. I was okay with the same and asked him where I will be getting the EMI option he told me once I order the product and make payment after that I will get option for opting EMI. Since I knew that always the EMI option is available before making the payment and even enquired the same with you representative but he told me that in Snap Deal you get the same after making payment. I as told by your representative made the payment and found that no option for EMIs was available. I instantly called up your customer support once again and this time to my extreme shock the representative told me that EMI option is available for purchase amount of =>Rs.4000/-. I felt like cheated by the previous representative as he did not give any information about the amount limit for opting EMI option. On my request my call was transferred to floor supervisor. I narrated the whole story and the floor supervisor also could not help me in the regards and gave me an option for cancelling the order. The occasion for which I need the product was on 12th-Nov’13, and as informed by him the refund would take 8-10 working days. Hence I continued with the order rather cancelling it. Before ending up the call I clearly asked that floor supervisor that will I be receiving call from Courier guy before delivery of the product. As the shipping address is of my office so it was not at all possible to accept the shipment until the courier guy intimate me before coming. The supervisor ensured me that 100% I will be getting a call. On 10th-Nov, I checked the online status on Blue Dart website, I was shocked to see the status “Consignee Not Available at Given Address”. It means that courier guy came to the shipping address and I was not available but I did not receive any call or information regarding the same. Same day I tried to contact Blue Dart customer care on both Noida Branch office & Customer Care No. but was unable to get through any of them. Finally on 11th-Nov’13, I called up Snap Deal customer care and had words with Mr.Sandeep. I told him that I am in real need of the product today anyhow as on next day 12-Nov’13 I need to attend an occasion. Mr.Sandeep told me that he has left my request for giving a call to befor coming to the courier company and he assured me that the product would be delivered to me by 7pm same day. At 6 pm when I did not received any call from Blue Dart OR Snap deal I contacted Blue Dart customer care and the their representative told me that they have not received any request for giving a call or leaving a message to me before coming by Snap Deal. I again called up Snap Deal customer care and had words with another floor supervisor (Mr.Rana), he told me that there is no such facility wherein courier company / executive calls customer before delivering the product. I told him if it is so than why same wrong information regarding it was given by the floor supervisor on the day I was ordering the product. Again the option by this floor supervisor was the same, that I should cancel the order. I have few questions for which I seek point to point answers: 1. Why wrong information regarding the EMI option was given on first occasion? 2. If Snap deal do not have any control over Courier Company in regards to fulfill customers request, why the floor supervisor on first occasion committed that courier guy will be calling me before coming? 3. Again on 11th-Nov’13, why Mr.Sandeep (CC executive) confirmed that the order would be delivered to me by 7 pm and courier guy would be calling me before coming? 4. Your floor supervisor (Mr.Rana) gave me an option to pick the product from Blue Dart regional office by my own. If customers are being asked to travel and pick the products from courier office than what is the mean of online shopping? 5. I finally on 11th –No’13, requested your Customer Care to cancel my order, still I have no status for my request for cancellation. 6. I finally on 12th-Nov’13 is without the product because of miss commitments and unhelpful attitude of your customer care department. What compensation do I owe from Snap Deal? 7. My hard earned Rs.4000/- is lying with Snap Deal since 3rd-Nov, what compensation will I be provided by Snap Deal. 8. Last but not the least I ordered this product to wear in an occasion today (12th-Nov), I am left with no choice to invest more money and buy product from any show room. What compensation will be provided by Snap Deal for mental, financial torture? I am accepting very clear and sensible to each of my questions. Kindly treat his issue as urgent else I will be forced to publish my experience in social networking sites and consumer complaint websites. Also, a copy of this email will be sent to Media and i will ensure this is published in news paper as an article against Snap deal. Warm regards, Anand Singh

Snapdeal have done the reverse pickup of the faulty product but dragging the refund process for months and claiming that they didn't recieve the product back even after 20 days and everytime asking for 48 more hours to get the update from their courier partner. Please find below the history of followups and my bad situation. Order Id: [protected] Product: Samsung RT26FARZASP/TL Double Door 253Ltr Refrigerator Platinum Inox Ordered on: 19th Sep 2013 "Faulty product Delivered on: " 26th Sep 2013 Follow ups: 1. "26-Sep-2013: I have emailed Snapdeal with photographs of the damaged refrigerator" 2. "26-Sep-2013: Snapdeal raised a new ticket (request #3346268) and asked me to share the outer packing ( Snapdeal ) and the inner brand packaging " 3. "27-Sep-2013: I have sent the snaps of outer packing and inner brand packaging to snapdeal. Have contacted snapdeal customer care to which they assured to get back in 48 hours on arranging the reverse pickup." 4. "3-Oct-2013: I didn't get any response from snapdeal and I have emailed snapdeal about when they will arrange for the reverse pickup" 5. "4-Oct-2013: Snapdeal emailed me that they have put amount Rs.1000/- as a snapdeal cash and asked me to fix the damaged door myself. I called customer care and denied their favour and asked them to refund the complete amount Rs. 19705" 6. "7-Oct-2013: Snapdeal sent an email that they have arranged a reverse pickup with their courier partner" 7. "10-Oct-2013: I have sent an email to snapdeal that am still waiting for their courier partner for the reverse pickup and asking snapdeal to check with their partner" 8. "12-Oct-2013: Reverse pickup was done by Delhivery services (snapdeal reverse pickup partner) and I have shared the shipment tracking number ([protected]) and requested to transfer back the amount I've paid to my credit card" 9. "12-Oct-2013: Snapdeal acknowledged the shipment tracking number ([protected]) and assured to get back to me in 2 days of receiving the product" 10. "20-Oct-2013: I have sent an email to snapdeal asking the status of the shipment but no response from snapdeal" 11. "22-Oct-2013: I have called Snapdeal about the shipment and snapdeal assured they will get back to me in 48 hours" 12. "23-Oct-2013: Again, I have sent an email to snapdeal asking the status of the shipment but no response from snapdeal" 13. "24-Oct-2013: I have called Snapdeal again about the shipment and snapdeal assured they will get back to me by 25th october (Friday) 4 PM" 14. "26-Oct-2013: I didn't get any update and when called snapdeal again asked for 48 more hours" 13 "28-Oct-2013: I called snapdeal again for the update and snapdeal again asked for 48 more hours" 13 15. "30-Oct-2013: I called snapdeal again for the update and snapdeal asking for one more 48 hours." Please help me to deal this. I have had enough from snapdeal and really annoyed with their customer care who are blind in seeing the customer problem. I feel "You are no more customer, after the deal". Morever, snapdeal is so smart in replying to your complaints where they either do not reply or if they do it's only very generic. Please help me to get my money back. I lost my money as well as snapdeal is smart to get back the product. As a last measure, i'll soon register a FRAUD case against Snapdeal if i didn't get my money back this week. And my experience will be a good lesson for those who are thinking o[censored]sing Snapdeal. Thanks Nandhakumar

My order id[protected]..i Was Refunded My product to Snapdeal .They told Me they will Refund The amount through Neft.But When I chked From the Bank they are Not Refund My Amount...after i will call daily for my refund..they rudly behave me and always snapdeal excutive said we arrnge call back..but i never received call from snapdeal...but still i call daily for my refund they said pls scan your bank passbook we have to chk...i scan and send it to snapdeal..but still they said they refund the amount...snapdeal is realy froud site...i m also going to complaint in consumer court...and i aware to evryone pls dont purchase any product from snapdeal...its totally froudent site...

I have ordered a nikon coolpix s31 point & shoot water-proof digital camera from snap deal.For Diwali, snapdeal has given some free offers "Free: Camera Pouch + 4GB SD Card + Timex Watch Worth Rs.1990/- " I Received the product on nov 1st 2013 but the watch was missing. I Raised a complaint on the same date. its been 11days i didnt get any update from snap deal. Every time i need to follow up the snap deal customer care which they need to do. when ever i call, the customer representative says wait for 24 to 48 hr even after 2 days the same line wait for 24 to 48hr After 7 days they gave one offer take any free gift worth 500rs as vendor is not agreeing to give the watch, why a customer will accept 500rs gift instead of 1990rs which was committed by the snap deal company if vendor is not providing the watch then why the snap deal has post ad on their portal. Because of snapdeal's fault customer cant suffer. with full of frustration i am putting this complain online so that i can get my watch. snap deal Order No. : [protected] compalint no/snap deal request no: 3767095

Hi i m rakesh i have purchased philips 5.1 hometheater for₹2650. but its quality is just like i have purchased this product free of cost. very bad sound quality, trustpay is for sake of bluff the customer. Answers are not satisfactory to my questions

respected sir, we have repacked the damaged product and pasted with return form and waiting for next step of the process.we registered the complaint on 28/10/13, after that 12 days passed no steps taken by you.financially i am in trouble so i am requesting you to refund the money within two days. Bank: AXIS BANK Name: SURESHKUMAR S accout no: [protected] IFSC CODE: UTIB0001748 ORDER NO.[protected], DELIVERED ON OCT 26, 2013 REQUEST NO.3688227

A/C NO:[protected] HOLDERS NAME:A.SRINIVASAN IFSC CODE:UTIB0000090 LOCATION:AXIS BANK, COIMBATORE. MOBILE NO:[protected]. ORDER ID:[protected]. COMPLAINT NO:3638559. Hello Sir, i have send an mail on november 4, 2013 at 11 am to snapdeal till now they dint take any action for my refund amount so kindly request you to arrange as soon as possible. Thanking You, with regards, A.SRINIVASAN.

I have purchased Panasonic mobile phone (Panasonic T11) from snapdeal Order No. [protected] Delivered on Mon Oct 07. Now after using this product for two days it got heated up when it is charging, while making a call it got heated up in less then two minutes and even networks are also gone. Due to these issues I am really fed up of this product so I need your assistance or replace my product as soon as possible. Complaint No.: 3492773 &...

I ordered TSX Exquisite Black Jacket, order ID [protected], price Rs 699 using SBI Internet Banking through online shopping on 8th October 2013. They told me they despatched on 17th October 2013 and they gave me a guarantee to deliver me on 22nd October 2013. But they did not deliver me on 22nd October 2013. I called the snapdeal customer care on 23rd October, they told me they will refund my money within 7 days from the date of 23rd October 2013. I did not my money or goods till date. I called the customer care many times. I claimed to give me back my money with interest 10%/week and my expenditure to call Snapdeal Customer care because they lied please help me as soon as possible

Defective product was delivered to me, i immidetly sent it back to them. Its been almost 12 days, now they are telling replacement is not possible because product price has increased. They are telling only refund will be possible and telling me to order another product after getting refunds. When they reduce the prices, they ship only defective products, after that they will increase price and ship good products. I called their help desk ppl almost 5 times till date and every time they tell they will arrange call back from concerned team, but till date i dint get any call from concerned team. Rahul, one of their complaints team member promised to replace the product, but after 12 days they dropped a mail saying they cant replace only refund is possible that too it will take 5 to 7 days itseems. The helpdesk ppl disconnected my call twice, i have spent around 150 rs currency on calling help desk ppl, by this price i would have got new product in good condition outside itself. This is a Technic used by snapdeal to sell all Defective products rather we can call it a fraud. i tried to search for nodal officer number on net, i dint find it any where.

I bought a refrigerator order# [protected] they said bajai dx iron box free with this fridge.
Haier 2015 bosdai single door 174ltr refrigerator silver, i got product delivered on 18-oct-2013. And

Found below parts are missing

1. Back legs of refrigerator
2. Egg tray & ice tray
3. Iron box
4. Warrentee/gurantee card 4+1 years

I informed to customer care @ [protected], and sent a email too. I got a reply that they will resolve in 2 days, after that i made several calls talked to

Balbir, ajith, one lady etc etc etc, thier only reponce is they will contact me within 24 hrs. They dont feel shame to say the same thing everyday. And they never responded to emails.

But they never ever respond or reply to your qurry once they collected cash from you.

Trustpay 7 days return policy are fake, do no belive these peoples, do never buy costly products from them.

If anyone like just call and give this order id they will say we will contact you within 24 hrs. Thats the recorded answer thought to their trustpay and customer care service.

Be awful of this kinds of websites.

I Have ordered (Order Number:[protected] )the whirpool Washing Machine through Standard Chartered card EMI Option through SnapDeal and last month i got credit card bill from bank showing total amount payble RS:11184/- insted of 1 EMI RS:1864. i have been complained the same to snapdel with complaint no:3620521 on 21/10/2013 till date there is no call and i am continuesly calling them they will reply with massage saying you will get call from concern deportment by EOD or in 24 hours till date i did not got any call.

I bought a product from them on 28th Sep(http://www.snapdeal.com/product/avon-joysun-14/1442664) order no. [protected] which is covered under the TrustPay (TM of Snapdeal) which means No Question Asked Policy Easy Returns if not satisfied with product quality, size or delivery 100% MoneyBack if issue not resolved in maximum 30 days and then they deliver an ugly looking green color of the product which is also rusted at some parts. When informed them about the same and asked them to arrange for return, their reply was Kindly note that we can't consider this case as the product falls into the toys category and in unhappy scenario we don't take the request for the same and it is already depicted in FAQs onto the website. So, we assume the case as closed In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always. Even though I tried to convince them that FAQ's are not policies and one will only go over them if have any queries where as TrustPay is a policy kindly of thing and you cannot just deny this on FAQ basis but then didn't even bother to listen to me.

R/S,
I ordered Order number [protected] Quickheal total securities antivirus on 4/9/2013 through snapdeal online shopping.I received product on 9/9/2013. after opening the packet, CD cover teared and product key also was missing.I immediately contact to Custom care regarding above matter and they suggest me to return product within 3 day.and they agreed to refund plus courier charges. I returned product through Thirupati couriers on 12/9/13.
After that i lot of times contacted to Custom care and they told me they will be get refund within 48 hr and they will r call back me.But now i called 100times, they given same answer and nobody call back me and not mailed me about status .I have been totally mentally harassed with spending mobile charges.Last week they called me asking what happened . they also assured me to refund money within 48 hr. after that they mailed me to send proof of delivery after 50 days of filed complaints.I now staying 80km from couriers office.how can i collect proof delivery after 50 days .they doing totally harassment.
I request me to take action .
I