Snapdeal.com Complaints & Reviews

My order Id is [protected] and my request no is 4230327(just electronically generated by SNAPDEAL BY THEIR PRE-PROGRAMMED COMPUTERISED REPLY SYSTEM).I had a ordered a Titan Purple Watch on 29 th of November and the the product was to be delivered on or before 7 th of December.Since I didn’t received my order till the evening of 7 th of December, at about 5:40 p.m I talked to consumer representative Mr.Zubair on Snapdeal.com’s customer care number and he gave me the information that "The courier company(FIRST FLIGHT COURIER)was unable to deliver order to me as a result of which my order has been cancelled and they will inform me as they get the product back by the courier service "."AN ORDER BEING CANCELLED WITHOUT INFORMING ME THAT TOO AFTER WAITING FOR A WEEK AND THAT TOO ON FALSE GROUNDS"."THAT’S SO SO UNPROFFESIONAL". To verify their representatives feedback I went to the courier companies office immediately which is about 20 seconds distance from my shop.To my wonder he told me that they never received any courier with the tracking id:O991L0194870 so how is there any possibility to deliver it.To satisfy me he even showed the data on his computer. It took me no time to understand that SNAPDEAL.COM is the ultimate COMMERCIAL-FAKER of all time and you people are just faking the game JUST BECAUSE YOU COULD NOT DELIVER THE PRODUCT AT THE PROMISED PRICE.I had send an email to them regarding this matter but till now they haven’t even tried to communicate with me.I GUESS THIS IS THE PRIMARY CHARACTER OF COMMERCIAL FAKERS LIKE THEM.THE BEST OF THE BEST COMMERCIAL CHEATERS.

I, Nikhil Bansal have ordered a Sandisk Cruzer Blade 8Gb Pen Drive on :[protected] at 21:32:31 with order number [protected] and mail id [[protected]@gmail.com] on snapdeal.com. On[protected] at 4:00:01 i wanted to cancel my order but company is not providing any option to cancel it. I just want to cancel my order not more than that.

I ordered a spice coolpad MI-496 from snapdeal and it got delievered to me on 29th Nov. Within two days the coolpad started showing its true colors, randomely while picking up the call, it used to get restarted . This was a faulty product and I got DOA ( Death on Arrival) certificate authorized service center and forwarded the same to SNAPDEAL. I raised this issue with snapdeal on 1st dec 2013 and they registered my complaint and issued me a request no 4157932.They arranged a reverse pick up on 5th dec . I have been calling them since 7th dec, and they reply by saying that they have not received the product, I spoke to their first level supervisor also on 10th dec and he told me to give us time till 11 dec and they will definitely get back to me. SANPDEAL :You cannot hold me for not receiving the package coz reverse pick up was arranged by you. I call them everyday and writing mails to them but I have not received any communication from their side. Today also I called them up and customer care executive accepted that fault is on their part and resolution would be provided within 2-4 hours on high priority.They are failing to understand the plight of a customer. This has turned out to be a nightmare . I have already spent more than 350 ruppes on calling snapdeal customer care and I want my full refund of 5939. Order No : [protected] Request No : 4157932

I had a gruesome shooping experince with Snapdeal.I ordered a spice coolpad MI-496 from snapdeal and it got delievered to me on 29th Nov. Within two days the coolpad started showing its true colors, randomely while picking up the call, it used to get restarted . This was a faulty product and I got DOA ( Death on Arrival) certificate authorized service center and forwarded the same to SNAPDEAL. I raised this issue with snapdeal on 1st dec 2013 and they registered my complaint and issued me a request no 4157932.They arranged a reverse pick up on 5th dec . I have been calling them since 7th dec, and they reply by saying that they have not received the product, I spoke to their first level supervisor also on 10th dec and he told me to give us time till 11 dec and they will definitely get back to me. SANPDEAL :You cannot hold me for not receiving the package coz reverse pick up was arranged you. I call them everyday and writing mails to them but I have not received any communication from their side. Today also I called them up and customer care executive accepted that fault is on their part and resolution would be provided within 2-4 hours on high priority.They are failing to understand the plight of a customer. This has turned out to be a nightmare . I request snapdeal from this forum (since they are responding from their official work place ) to please look into this matter. Order No : [protected] Request No : 4157932

Order # = [protected]. Item = Sony Bravia 24 inches KLV-24R422A HD Ready LED Television Snapdeal customer care Complait # 4245108. Query = Had placed above order with snap deal & rcvd the delivery as well.However had not rcvd AC supply cable & adapter with the same. immodestly registered complaint with snap deal but uptil we ahve rcvd no solution from them. would request you to check & revert accordingly Thanks Vishvas,

Hii I just shop online on[protected] on snapdeal.They advertise some promo code which i use on make payment mode but on website they show that promo code applied..but the actual amout was not not discounted..after that i moved to next step of COD mode of payment..they send me a sms and a email which confirms that order is placed..but the amount is still same as before..there no discount given too mee..but where the promo code is applied..soo i want to cancel my order immidiately.. My COD order no is-[protected] Pls response this ASAP.. Regards.. Vikas Chaudhary..

On date 5/12/13 i ordered a watch.The order number is [protected]. It was written that they will dispatch it on 10/12/13. But on that day they cancelled the order without informing me. The MRP of that watch was 12995 and it was available on 1926 after discount. I want to Sue these people who make false promise. Pls help .

I mailed to snapdeal support on 2nd Dec13: I am Gopal Pal, my Order No is [protected]. I bought this product using HDFC 10% cash back offer. But till now I did not received the cash back in my account. Please check it and confirm me as soon as possible. ----- I got replied on that day: Please accept our sincere apologies for the inconvenience you have experienced. Please note the below mentioned complaint number for your future reference. Complaint number: 4160256 and 4160703. ---- 7 days is over. Till now I did not get the cach back in my HDFC Account. They also did not reply any mail. Please refund the money as soon as possible.

i ordered for woodland shoes, they send sandals, which i returned to them, which they have acknowledged, now they are not refunding since 2 month giving false promises, snapdeal.com is bogus original delhi thug company, people should beware of such fraudulent company

Placed an order -#[protected] on 23-Nov-2013. No shipment till date.

It was promised to be shipped within 27-Nov-2013 ; had been mailing for an update - no proper response received till date.

The order includes one STUDDS Helmet - which is pretty urgent since not able to ride the newly bought bike.

I Hubert Oswald Pereira, Mangalore, purchased a HCL ME Connect V2 With 2G Calling TAB (order number [protected]) online cash on delivery (COD) from snapdeal on 11 september 2013. Once when i tried to call using sim it was not working (sim calling option was not working), i called customer care and informed about this and they asked me to send it back for replacement, and they promised me a replacement. Few days later i got a mail saying that same product is not available (It was available on snapdeal website online) so they said they will refund the money, there was no option for me other than accepting refund(getting money back, I returned the product back on 16.09.2013 after that i got mail asking for bank details for the refund of money. At 24.09.2013 i sent my bank details. Later on 1st of October i got mail stating "We would like to inform you that we have forwarded your account details to our concerned department and they will get back to you within the next 48 hours along with the refund processing details" after some time i recieve a phone call from snapdeal customer care saying your account details are not correct 15 digits account number required, i sent it on 21st of October 2013, I used to check every day my bank account, no refund has come after 10 days(as per their 7-10 working days policy) i called customer care and told about money has not refunded they asked me to send 3 months statement showing passbook entry scanned copy, that also i sent on 19th of November on Nov 19th i got one more mail saying my (30 year old) SB account does not exist (Dhananjay Shashidharan, Nov 19 11:19 (IST): Dear Hubert, As per your query, we would like to inform you that your refund for your order [protected] for HCL ME Connect V2 With 2G Calling has been reversed saying account doesn't exist. We would request you to kindly provide us the correct NEFT details so that we can initiate your refund. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com) I was shocked of this mail, On 20th of November i sent one more SB account NEFT details Now after 9 days i got mail (Snapdeal, Nov 29 17:55 (IST): Dear Oswald, Thank you for contacting Snapdeal.com. This is with regards to the complaint which you have registered in Snapdeal against the order number ([protected]). We request you to please check with your bank as we have already refunded your amount. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com) My question to Snapdeal group is that, if you guys assure someone of encashing/crediting their money back, don't you feel its your responsibility to keep the customer informed about the status of the issue? I hope you guys understand the seriousness of this issue. If anyone from Snapdeal group cares to respond, below are my details: Name : Hubert Oswald Pereira. E-mail id : [protected]@yahoo.com

Hi, I had placed and order that was shipped on 26th Nov.Since 30th NOv the shipment status is showing as "flight delayed" in courior website.Now I called up customer care they told it should be delivered within 4 working days from shipping date.It's more than 4 days and it's still undelivered.SnapDeal should not avoid responsibility just by shipping.Till the time I receive it they should follow up with courior and get it done.Because of this kind o[censored]seless service people tend to go for COD option!!! I want my money to be refunded now.My contact number is [protected].

i had ordered a laptop on Nov 2nd. And now its dec 2nd. They told the stock is over and refund claim has been initiated on Nov13th. Still I dint get the amount reflected back in my bank account. Please treat this as a serious concern. This is the worst shopping experience i had online

Had ordered for (order id [protected]) Samsung Galaxy Note 3 case on Nov 11, 2013. Instead of promised 5 days of delivery, same got delivered after 9 days. Over and above that what has been delivered is a completely different case and same does not match the specifications mentioned on site or for that matter even the product id. For some reason, I could not check the case within 7 days and observed the anomaly only on 8th day and when I complained to Snapdeal customer care, they informed sorry they cannot do much as 7 day TrustPay period has already passed. And could only apologies for wrong delivery ! Strange, it is like ordering for car and being delivered cycle and what Snapdeal can do is just apologies !

Hello sir, This is siva, a resident of hyderabad. I have ordered for an item through snapdeal.com on 10th Nov 2013 which I was given an estimated shipping date 13th. Then when I checked for the status, it said it's not delivered and I didn't much care thinking there could be a problem. After few days, order status said that the item was available with vendor so they are sending me the item from a different vendor. I thought that was okay, and after a week, I tried to check the order status again and it said it's in transit and will be delivered to me through bluedart by 23rd. I tried to check the status of shipment in bluedart website with the details provided by snapdeal.com and that said it's invalid. I then called snapdeal support who said they have raised a complaint and will be addressed in 24 hours.. No one ever called me and I tried calling me after 2 days and I get the similar and senseless response from the support. A supervisor said try this will be fixed within 48 hours and he said they will let me know about the status.. As expected, no response from them anymore. When I tried to check about the order again, it says that the shipment has been returned to snapdeal by bluedart. My sincere request to take a look at it and take a severe action on these kind of companies who do not value their customers time and money. Here are the order details. Order no :[protected] Ordered date :[protected]:50:38 Item Code / Voucher :[protected](cancled) and [protected](active and returned) Thanks for any help in advance.

fraudulently selling fake and defective cell phones at lower rates. i bought a Xperia SP for 22002/- and the touchscreen is not functioning at all.also battery dies extremely quickly. After repeated complaints and phone calls (( cheats DONT even have a toll-free number, charging you for that also and they keep you on hold for 20mins or more!!.. i would say FLIPKART is a million times better anyday interms of PRODUCT QUALITY & AFTER SERVICE), they havent picked-up my phone for more than 15 days now..and when i tried asking for a replacement or refund, they began telling me about company policies under which electronics cannot be refunded or something like that. But the terms and conditions also say that a problem will be solved WITHIN 30 days from the time of it being raised. why do they follow only some SPECIFIC policies and cheat people like this? they are using totally UNFAIR TRADING PRACTICES!!

My experience with Snapdeal: On July-2013, I bought Apple Lightning Cable and charger for iPhone 5 ( Rs.1200 ) from Snapdeal. There was no way then to identify if the product is original or not and I trusted Snapdeal ( as my online experiences were with Flipkart only ) . By around September-2013, Apple release iOS 7 which reports duplicate accessories when connection to iPhone. As early as I connected the usb cable from Snapdeal to iPhone running iOS 7, it reported duplicate product ( attached pic ). I contacted Snapdeal who asked me to check with Apple service centre. When I went to Apple authorised service centre, they clearly identified the cable and charger as duplicate. They even proved that warranty print I had was of poor quality is never Apple's. I called and emailed Snapdeal customer service 'n' number of time with no help. I understand, I don't fall under Snapdeal trustpay period of 7 days. But selling duplicate products is plain fraud and Snapdeal should take the product back. Kindly advice me if going to consumer court is going to help. It is no more about money. But the unfair treatment dished out by Snapdeal is no to be repeated to others like me. Kindly advice on going to consumer court. I am very keen here. My Order # - [protected].

Dear Consumer Complaint Team, On 1st November 2013 I had purchased Aquafit Elliptical from Snapdeal by trusting Trust Pay policies. The item delivered on 12th November in not so good condition also found that the product which was on display was 4 in 1 (Elliptical, Twister, Stepper & Dumbles) But I got Only elliptical. On November 14th I registered a complaint that my product was not same as shown in the display.Snapdeal auto-reply mail replied with one complaint number 3936247(Attached Images for reference) saying within 48 hours their team will get back to me. After this I never got any kind of reply in spite of reminding several times saying that I will register complaint in consumer court regarding this.On 23rd November I called to customer care [protected] : Mr Yuvraj Arora, confirmed me that his team will surely get back to me withing next 48 hours but still waiting for a single response/update. It is more than 15 days from the day of my raised my complaint I have not got any response from snap-deal whenever I complaint I get auto-reply that within 48 hours their team will respond but team is not responding. I request you to please help me if the item is out of stock then get my money back or if available actual ordered product then replacement of the product as per their policies. http://www.snapdeal.com/info/TrustPay Dear Consumer team I request you to please check Snapdeal have given so many Trust pay policies if they are not following it then why they they have so many policies? and there is no one in authority to check these kind of polices are really working or just for display purpose to fool and ?

Dear Consumer Complaint Team,
On 1st November 2013 I had purchased Aquafit Elliptical from Snapdeal by trusting Trust Pay policies. The item delivered on 12th November in not so good condition with several scratches also found that the product which was on display was 4 in 1 (Elliptical, Twister, Stepper & Dumbles) But I got Only elliptical. On November 14th I registered a complaint that my product was not same as shown in the display as It took me one day to assemble it .Snapdeal autoreply mail replied with one complaint number 3936247(Attached Images for reference) saying within 48 hours their team will get back to me. After this I never got any kind of reply in spite of reminding several times saying that I will register complaint in consumer court regarding this.On 23rd November I called to customer care [protected] : Mr Yuvraj Arora, confirmed me that his team will surely get back to me withing next 48 hours but still waiting for a single response/update.
It is now 15 days from the day of my complaint I have not got any response from snapdeal whenever I complaint I get autoreply that within 48 hours their team will respond.

I request you to please help me if the item is out of stock then get my money back or if available actual ordered product then replacement of the product as per their policies.

http://www.snapdeal.com/info/TrustPay

Dear Consumer team I request you to please check Snapdeal have given so many Trust pay policies if they are not following it then why they they have so many policies? and there is no one in authority to check these kind of polices are really working or just for display purpose to fool us? Why These kind of online sites don't have any kind of fear of government?

Dear Team you had supported me earlier by notifying the company in right manner I hope the same from your end this time too. Thanks in advance.

I ordered a protein powder and now i want to return it but they are refusing to accept it stating the reason that the nutrition product cannot be returned. But i couldnt find any word related to it in the return policy of theirs. Also, They have mentioned 7 days no question asked return.