Snapdeal.com Complaints & Reviews

I had cancelled an order due to the delay but the product still got delivered to my address during my absence at home. I requested for return pick up and that too happened after so much of delay. After sending the product back to snapdeal, my amount is not yet refunded. I have been waiting for so long. Its been around 3 months and I have been calling the customer care every 2 days and they ask me to wait for 24 to 48 hours whenever I call. I am really fed up with this. Following is my order details: 1.Product details : Lifeline Manual Treadmill Walk Or Run Foldable Jogger Fitness Loose Weight. 2.Date of purchase : 06 Aug, 2013 3.Order number : [protected] 4.Amount Paid : Rs.6000/- Please resolve my issue ASAP. Regards, Nagaraj

Hello Sir/Madam,

I placed order on 15 oct 2013 and order id is Order ID - [protected] and Item Kamasutra Men Deo (Spark, Dare, Storm) 150ml Each is 3671340, and this product has not been recieved yet.
I called them number of times and all ask me to wait for 10 days i waited for 11 days and the way they are treating me is so ridiculus..they and now not answering my call.
When i call them and ask them to call your supervisor they put me on hold all the time and are not evn transferring call to the right person.
Please do the needful and take strict action againt such a crab site.
Its a humble request to you.
Please take this on priority basis.

Shweta Mittal

We bought this product on 15th October from Snapdeal.com through online. This product was not working properly and we complaint to Snapdeal customer care on the same day to return. Request #3547181. But we did not get any reply from [protected]@snapdeal.com & [protected]@snapdeal.com. We want to return this product to snapdeal and we need our payment.

SnapDeal.com is the worst company that I have ever experienced. I ordered a product on 17th September 2013 and till now I didn't get the product or my money back. I have called several times to their customer support. But, no proper response from them. At last I found SnapDeal to be the cheaters and I am posting on this so that the people who read this will be clear. Proof for my order: Dear Midhun K, Thank you for placing an order (Order no.: [protected]) for Zebronics NC1000 Laptop Cooling Pad with us on 17-Sep-13. We'd like to inform you that due to certain unexpected circumstances, the above mentioned order will be delayed by 3 business days. If, for any reason, we are unable to fulfill our commitment, please be rest assured of your payment, as we guarantee 100% money back under TrustPay. We value your relationship as a customer. We request you to treat this instance as an exception as we work hard with our brand partners to make sure delays don't happen. This incident is deeply regretted. Thank you for continuing to be our patron! Regards Snapdeal Customer Service Team

SnapDeal cheated my money with non-delivery of product This is the correct order id and tracking details. SnapDeal cheated my money with non-delivery of product product has been sent via Delhivery courier agency and Order ID - [protected] and Item Samsung Galaxy Pocket Neo GT S5312 is 3737314. The status there still shows as transit. When I enquired with Snap Deal, they are asking me to check with the courier company. And anytime I call the phone no, it is always busy... Delhivery Tracking No: [protected] (PI[protected] / In Transit Status / Scan Details Status Status Date Remarks Location Updated by For further details / clarification on the remarks / additional instructions please contact us at +[protected], +[protected] / 01 between 9:00 AM to 6:30 PM or write to us at customer.support(at)delhivery.com In Transit Oct. 26, 2013, 11:52 a.m. Shipment received Delhi_S_PC (Delhi) Delhivery In Transit Oct. 18, 2013, 6:37 a.m. Shipment received BLR_Hub (Karnataka) Delhivery In Transit Oct. 17, 2013, 3:43 p.m. Shipment received Delhi_Hub (Delhi) Delhivery In Transit Oct. 17, 2013, 3:42 p.m. Shipment received Delhi_Hub (Delhi) Delhivery In Transit Oct. 17, 2013, 2:41 p.m. Shipment received Delhi_S_PC (Delhi) Delhivery In Transit Oct. 17, 2013, 2:38 p.m. Shipment received Delhi_S_PC (Delhi) Delhivery In Transit Oct. 17, 2013, 12:25 p.m. Shipment received Delhi_S_PC (Delhi) Delhivery In Transit Oct. 17, 2013, 12:24 p.m. Shipment received Delhi_Hub (Delhi) Delhivery

I have ordered Loreal youth code eye cream from snap deal . The product which is visible online is completely different from that which has been delivered to us. Also I have raised the complaint to the concern department, till now no action has been taken by the company. My order Id is Order ID - [protected] The company is selling duplicate products of the brands, please take strict action against them

I have ordered a single bed in snapdeal on 14-oct-13 and was to be shipped by Oct 18, 2013. when called for the details about the shipping they are arrogant and inform that will be shipped within 15 days from payment date and informed that the item is ready and will be dispatched today. The same is the answer everyday when called for shipping details. Even today, end of 15 days duration as mentioned by Snapdeal Arrogant person, inform that it will be dispatched in 2-3 days. Taking the customers money and not delivering the item, is a very shame full act. and in the news article it is written as Snapdeal sees 2-fold jump in festive season. but customers unsatisfied.

Hi Quite disappointed with Snapdeal services this time, Though i'm a regular customer of them. I have placed an order of Samsung Galaxy grand Quattro with order no. [protected] on 11th Oct 2013. The order clearly states that there is freebie which is available as a brand redemption offer of worth 1990 either a Jbl or senniesher headphones. To my surprise i could see only phone delivered but not the freebie, however the same is mentioned is mentioned on Courier that it is with Freebie. I called up Snapdeal customer care thrice for the same. Sent an email with the screenshot also about the freebie which i was offered with.They are not even aware that for brand redemption ofer i have to get in touch with Samsung, but just bluffed me saying that in 48 hrs we'll resolve the issue. After 48 hours when i approached i was told that i have to contact Samsung Helpdesk, but to my surprise when i approached samsung i was told that the offer was closed on 30th Sep itself. It's purely Snapdeal 's mistake that they are not updating the deals real time. I have placed an order just looking at the deal. Otherwise i wouldn't have placed it, would have waited for some more time and placed it. Now Snapdeal has to pay for this. I again raised a ticket asking for the same, they said will resolve in 48 hours...Another 24 hours to go...Awaiting for positive response else will proceed legally in consumer court.

respected sir I ordered digital camera (sony w710, cybershot) in snapdeal, but i received it physically damaged on the display. so please kindly replace the camera with undamaged piece as soon as possible. snapdeal service is good but you shoud take care of proper delivery of products.kindly do the needfull thank you

I got a used laptop from snapdeal and had filed a complaint against this with snapdeal within half an hour i got the laptop. Also sent them the pics as requested.
Now its been around 9 days and i have been calling these guys daily and they keep telling me that i will get a call today/tomorrow. Their policy is to get the shipment picked up within 24-48 working hours of complaint. However its 216 hours now.
I had applied for EMI using my credit card which are going to start next month. Now i have to start paying for the product that i never used. Its just lying in my almirah. I am clueless what these guys are doing to resolve my issue and also not sure if they will ever pick it up for refund/replacement.
Finally thought of taking help if you guys.

Details:
I had ordered a laptop on 12th of October and received it on 19th of October. It took them one full week!!

Item was well packed when delivered by courier service.
However when i saw the box in which the laptop came, it had BROKEN SEALS. On checking the seals it looked like they were opened since long. This wasn't expected. I should have got an untouched box without seals being opened or tampered.

Now with curiosity on mind i opened the box and took out the laptop. Laptop had finger marks.

First of all when i attempted to turn it on, it wouldn't turn on as the battery was completely discharged.
When a laptop is opened out of a new box for the first time, it always has some power that will make it run for approximately 20-30 mins without charging.

After logging into windows notice that someone already had account configured with name of "akshayravi".
Checked windows partitions and there were already three partitions.

When its a new laptop, s/he has to configure laptops on their own. One cannot login until the laptop is configured. So this was another hint laptop was used.

Overall following defects were found in the laptop:
1. Seals of the box were broken, they seemed to be broken since long time.
2. Battery was completely discharged. If it was an untouched laptop, it would have run for 15-20 mins without charging.
3. Someone had already configured a user account by the name of "akshayravi" on the laptop. This showed that laptop was clearly used by someone.
4. 3 Partitions existed on the laptop already. If it was a new one, there would have been no partitions and configuration wizard would have opened after turning on laptop.
5. Laptop had finger marked on the lid as well as screen and keyboard.

Laptop ordered:
http://www.snapdeal.com/product/sony-vaio-f15a13-3rd-gen/1494404

Payment made: 66640
Rest is the compensation amount.

I have order an item on date 3th oct 2013 at online shopping .and my product has to be delivered on 11 oct 2013.
But until now i have not recieved my product..
1.First of all i order a shoes .and when the delivery time come they said the stoke is finish
2.Second i order a saree which was to be deliverd on 11 oct 2013 but that was also not been recieved yet ..i call them many time they always says the item will be dilived by tomoro again and again.
3.I also order a shirt with one t-shirt free that one also i recived the shirt but not the Tshirt they promise to pay a return of Rs 200 that is aso not recived yet..



My order no is [protected]

I have purchased SONY XPERIA Z1 Mobile on 6-Oct-2013 in Snapdeal.They have given a Docket in BLUEDART DOCKET NO:[protected] as expected delivery date on 11-Oct-2013.But the status in the bluedart is showing as vehicle/train/delayed cancelled.I called to BLUEDART on this status they are not giving correct details.On 22nd the BLUEDART CRC has taken complaint and told that they are doing Investigation regarding the Parcel.After that there is no response even they have changed the CRC Bangalore Number also.I have called to Bombay CRC Number of Bludart they are telling that the parcel is not tracable you have to contact Snapdeal.Ihave called again to sanpdeal to cancell the order and refund my amount.Since 3 days continuously iam calling to Snapdeal to cancell my order and refund my amount. They are taking 48 hours time everytime of call.

We bought this product on 15th October from Snapdeal.com through online. This product was not working properly and we complaint to Snapdeal customer care on the same day to return. Request #3547181. But we did not get any reply from [protected]@snapdeal.com. We want to return this product to snapdeal and we need our payment.

our name is v srinivas 14th october booked 1 no samsung s7562 ammount 8841/-
2nd order is nokia n105 i piece 16th octber 1169/- 3rd order is n101 nokia 16298/-
our mobile no [protected]----[protected]----[protected] our mail ID [protected]@yahoo.com

i had bought a Lenovo Z-500 Ideapad[protected] laptop from snapdeal (request #2896226) around 1 months ago, i received the laptop after 4-5 days but the laptop and the charger was damaged when i unpacked my parcel, so i called up the snapdeal customer care, they told me to parcel it back to them which i did immediately. Then they asked me whether i wanted a replacement or my money to be refunded, i asked for my money to be refunded.but unfortunately it has not been refunded until now, everytime i call the snapdeal customer care they tell me to wait for another 24-48 hrs, sometimes a week, sometimes for 10 days, but i have not received my money back till now.they say that the money has been refunded but my bank says that no money has been transferred to my account till now.My request no for the complaint in snapdeal is 3496061.

Its not trustpay, its snapdealpay. Plz Read carefully below reply, before order on Snapdeal. Your (Consumers) are responsible from order to shopping to delivery.


Snapdeal wrote in website http://www.snapdeal.com/info/TrustPay

100% Money Back Guarantee, If
Not dispatched within 3 days after promised shipment date
Not delivered in 10 days after shipment

but its for Consumers, we would not get Mony back.

[protected][protected]
Snapdeal Support, Oct 17 12:35 (IST):

Dear Arun,

Thank you for contacting Snapdeal.com.

This email is in regards to your complaint for the undelivered product against the order number [protected], we would like to inform you that your order has already been dispatched from our end but the same has been stuck at courier office due to which we are forwarding your complaint to the team responsible for the urgent delivery.

Courier Name: Gati
AWB Number:
Courier contact Number: [protected]

We will get back to you with the resolution within next 48 hours. We request you to bear with us in the interim.

Please accept our sincere apologies for the inconvenience you have experienced. You can also check the delivery status of your order by clicking on the below mentioned link.

http://www.gati.com/webservices/iGatiDktTrck2.jsp?requid=

We regret to inform you that we cannot arrange the delivery on one particular time/fixed date as the company does not have such service as of now.

We request you to coordinate with the courier company to receive the product according to your convenience.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com
[protected][protected][protected]

Note: Post shipment, the delivery of your item(s) will take anywhere between 1 to 4 days depending on the location being served.


[protected][protected][protected]---

Snapdeal Support, Oct 18 10:37 (IST):

Dear ArunKumar,

Thank you for contacting Snapdeal.com

We have forwarded your order cancellation request to the concerned department but before the cancellation request was completed, the product was shipped.


We request you to refuse delivery and the product will be returned to us and we will initiate the refund for the same, upon receipt of the product.

Please accept our sincere apologies for the inconvenience.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com


[protected][protected][protected]----

Snapdeal Support, Oct 22 08:11 (IST):

Dear ArunKumar,

Thank you for contacting Snapdeal.com.

Please accept our sincere apologies for the inconvenience you have experienced.

This is to bring to your notice that your issue against the order number [protected] has already been forwarded to the team responsible and we will surely update you with the resolution within next 48 hours.

Complaint Number: 3567642

We request you to bear with us in the interim.

In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer Service Team – Snapdeal.com

[protected][protected][protected]
Finally

No Status update. They will start refund process after my grandson birth.

As i have ordered PENDRIVE from Snap deal on 11 Oct 2013. Still i am not getting any item from Snap deal. I have raised three complaints so far. They are not responding while i have chat with their Customer Care person. Can you fill a complaints against SNAP DEAL and refund my money or item ASAP. Here with, i have enclosed my Order Invoice for your reference.

I contacted customercare of SnapDeal today and I was informed that cheque sent to me was received by Sandeep, which is a product of image of SnapDeal. Indian citizens are requested not to trust fraudulent companies like SnapDeal who take advantage of weak Indian laws and cheat public. Indian citizens are ripped off their hard earned money, because Indian laws are pro-cheater. I request NGOs, media and lawyers to take stern legal action against SnapDeal to refund the money instantaneously with compensation for harassment. Dr. RBL Soni

hi, I have placed an ordered on 17-aug-13 for a mobile. It was more than one month but it has not been delivered to me. So i cancelled the order on 4th-oct-13. and i got confirmation mail about the cancellation and the refund will be within 5-7 days. But today is 23-oct-13 and i have not been received the refund. What should i do. i have already mail 3 times but the same reply that " It will refund within 5-7 days". 19 days has gone. should i case a file against Snapdeal or what. My order id-[protected] date[protected] The received mail. In case of any further assistance or clarification on this issue, please reply back to this email. Snapdeal Support, Oct 03 09:54 (IST): Dear Bibhu, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. This email is in regards to your complaint against the undelivered product. This is to bring to your notice that as per the update received from the courier company, your order has been lost. We are forwarding your request for the refund and once the refund will be processed the amount will be credited into your credit card account within 7-10 working days. Please bear with us in the interim. We request you to kindly place the order again, so that we will be able to deliver the product to you. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------

I had bought a Canon Digital IXUS 240 HS 16.1 MP Point & Shoot Camera(Purchase Id: [protected]) from Snapdeal on 13/08/2013. After waiting for one month as i didn't receive it, I requested a cancellation and bought the same camera from Flipkart as i was going on vacations. I then after cancelling it still received the camera from Snapdeal on 23/09/2013. I was on vacation, and as soon I came back, sent back the camera in first week of October. I didnt even open the box as I have the same camera already. Still now after a lot of mails to snapdeal support still I haven't got my money back. Unfortunately now I am out of India for a while. Can this forum please help me, I am willing to share any other details required.