Standard Chartered Bank Complaints & Reviews

To,
The manager
Credit card dept. Standard chartered bank

Sub: permanent cancellation of credit card.


I am having credit card of your bank super value- titanium : [protected]. I request you to please permanent

Cancel my credit card.


Thank you,
Prakash kumar

Hi,

I had booked for Videocon d2H online and due to some reason we couldn't install
the equipment.

I had asked for the refund and i got their mail with screen print for the
success of revert transaction. Verified too with them and its transferred to my
account.

The issue is i'm yet to receive the amount in my account. They have provided me
with the
Bank reference Number[protected].

Later i got a mail from bank saying they need more details.

I have provided them but there is no response from past 3days . Seems the bank is least interested in solving customers issue.
I have provided the bank with all details and screen print which d2H Videocon as given .
Hope the bank understand Its a big amount of 6980.00.

Note : I have uploaded two screen print that as been mailed me by Videocon D2H

On December 2013, a sales agent from Standard Chartered Bank (SCB) introduced me to one of their Credit Card products. I was very particular about having the “Convert to EMIs” facility on the card. He informed me that the EMI facility would be available on the card. After receiving the card and making a couple of transactions, I found that the online link to converting a transaction to EMIs did not work (a.k.a. “Kuch bhi on EMI”). When I contacted the bank’s call center on this, they informed me that the option will be made available only after six months of card usage. After six months of card usage, I called back asking for the promised “Converting to EMIs” facility. They informed me that the option will be enabled next month. After more than a month, I called back again asking to enable the option as promised. They told me to wait for 15 days. After 15 days I had to call back again. This time they informed me that I was not eligible for the “Convert to EMIs” facility. I told them that I was particular about this facility while purchasing this card and the sales agent and previous call center agents had replied positively about me having this option, and that was the reason why I was using the card. But, all they could respond to me with was, “Sorry, sir”. I asked for one reason why I was not eligible for the option, as I have never defaulted on any of my repayments of loans, or the other HDFC credit card that I use. They had no answer for me. There is absolutely no other reason for me to have purchased this card and use it for 6+ months, but for the promises made by the bank’s agents. Their words were all lies and misleading. Now, when I try to pursue this issue with them, they harass me by saying that I have to make the payments without the EMI option. SCB Complaint Reference Number: [protected] Card Number: [protected] Anand Viswanath T Mobile: +91.[protected]

I am using the credit card of standard charted from last one year.The services of bank like standard cahrted is much below as compare the name. i am send many mails to company card.[protected]@sc.com...but i not get any mail or call from bank side.15/01/2014, , 22/02/2014.27/03/2014..25/04/2014..18/05/2014..26/06/2014..
In the month of december i call in the call center. He says you not need to pay the bill its adjust already.The debit amoumt to be credit in your accont with in these month.
please help me in these matter. iam thnkfulls to you for these act of kindness...

AMAN SHARMA
[protected]
CREDIT CARD NO [protected]

Hi Sir,
I have sc cc. One day they called me for advantage kit and I accepted to get it as there was a option to return it. I did return the kit but they are not ready to refund the amount and now they are threatening to send report to CIBIL. I have done tonnes of attempt to contact customer care but no proper solution. Please help me resolve this issue.

Dear Sir,

It is surprising for me after my request to verify and clear dues from CIBIL, without verification of account where they adjusted EMI payment against renewal charges of Credit Card which I have not received. They appoint a Recovery Agent to harass me and recover extra payment for settlement & NOC.

Please look into and help us to resolve the same.

Regards,
Sanjeev Kumar singh

I have repeatedly asked Standard Chartered Bank to dispatch account statement regularly and to provide passbook. Initially they denied and finally they gave recently. But I found passbook is updated only for last one year. I have requested them on 1-july-14 to provide account statement since inception of account, even I have to pay. They agreed. But they gave for last ten years on 17th july-14. Why they are not giving complete statement, standard chartered bank New Alipore br, Kolkata, refused to give any reason despite they committed earlier. When I asked them to put down that in black and white whatever may be their reason, they claim they are not authorized to give anything in black and white. Standard Chartered Bank misguided me earlier in many occasions. What they say today, change their stand next week, as it happened during issuing passbook when bank claimed they do not give passbook. pls help me.

Dear sir, Plz look on the matter regarding to unused credit card. I never used the credit card sent by bank but still i am getting the massages in my phone regarding to overdue charges, so i am surprised if i did not use the card then how you can calculate the charges on me. so i need the clarification on it immideate effect. my mobile no is [protected] plz contact with me and resolve the issue asap.

Most urgent & top priority please.
[protected][protected]-

My Card No: [protected].
Name : Srijagannadh. M - Hyderabad.

In fact in the month of April 2014, i have paid total o/s and at that time Mr.Sabarish from Bangalore office told that, they will be sending no dues certificate also do needful at CIBIL ..
So far no action has been taken yet.. Undersigned sent a mail to bank 4 days back, still i have not received any communication ..

Please look in to this and do the needful, without further delay ..
Your early action in this regard is highly appreciable .
Regards,

M.Srijagannadh
Adarsha nagar, Hyderabad
Mob: [protected]..

I paid my credit card payment in bank two weeks before itself and raised a request to cancel my credit card they have taken the request on that day itself and they promised me that i wont receive any outstanding amounts from next bill..suddenly two days before i received a message saying that i need to pay 750 before 5th of next month.i called customer care 39404444 and got least response from them.surely i wont pay even a single amount from my pocket please sort out my issue by today itself my details as follows Name:senthilkumar.v Creditcard no:[protected] Please do the needful asap. Thanks&Regards Senthilkumar.v

Hi, Am jagadesh babu, I have done Domestic hotels booking from SC credit card [protected] for make my trip company under booking ID IN1406B0S048772 after confirming the offer with Bank and makemytrip i used the code SCHOT for the transaction of RS 7250 on 8 Jun 2014, I called Standard Chartered bank for cashback they told it will take 14 days it will refunded to SC credit card. i have raised compliant also under the ID[protected] but bank close the compliant saying make my trip company has not paid cash.

Before transaction i check the bank for offer SCHOT offer they confirmed but not they are saying my trip company has not paid cash. This is very serious issue these how customer did fooled with offers .

Hope i will get positively reply for better relation

Regards,
Jagadesh
mob - [protected]
Mail - Jagadesh.[protected]@gmail.com

Hi All,


I Kanika Vyas am
writing on behalf of my Father Mr. Harsh Vyas who is credit Card holder of
Standard Chartered and is a senior citizen. This is a complaint against your
renowned bank credit card division collection agencies.

I am really disappointed rather shocked to hear the way your
collection agents deal with a senior citizen like him. They just do not have
respect that how should one should be speaking to an aged fellow like my
father. His outstanding balance till date is INR 7418.41 however his principle
amount was 4597 in the month of Feb 2014. He is been making payments as minimum
due off and on to the bank as and when is can pay off.

The issue is whenever he gets a call from collection agents;
they speak very rude to him and post which he goes into a mental trauma. The
way these agents speak to a senior citizen is actually embarrassing for a renowned
bank like yours. He has not used the card for more than an year, you can check
the same internally through your data

I would not recommend anybody to use your credit card services
since you guys do not any sense to talk to a senior citizen. He has not been
receiving any statements or any sms informing about due amount for last more
than six months. He is only receiving these threatening calls from your
collection agencies.

He literally does not talk to anybody for hours after talking
your collection agents over phone after a lot of persuasion from everyone at
home he tells that he is received such kind of call where he was asked literally
to go 35 kms from his place to pay INR
1000 minimum due .

He is been tortured a lot by your collection agents that he
has now starting hiding about this cal from his family.

I hereby demand to waive off all the late fee charges and
other bank charges, charged on my father’s card. Provide him with a small
amount which he can pay as a settlement amount to discontinue with the card
services .

Please refer to my conversation with your executive Cal
reference number ::[protected]


Card Holder’s Name:
Mr. Harsh Vyas

Card Number: XXX 0758 XXXX 2049

Dear Sir, I have never stop any EMI payment of Credit Card Loan which was provided by bank based on my regular timely payment at the time of last payment they have charged me life time card renewal fee (which should be free as per there earlier commitment) and adjusted my EMI payment against that and asking me for EMI payment again. I have refuse to pay than they have posted wrong Rs. 49806/- as on 07.03.12 (including billing amount Rs. 2692.29 and later on interest on it on my CIBIL Credit report). After my regular follow up / reminder still they are asking for payment instead of verifying and correcting status on my CIBIL. Regards, Sanjeev Kumar Singh

I, rajesh kumar, am complaining that you have charged me annual fee . As I know that your representative had told me that if i spend more than 60000 rs. per annum you will not charge annual fee . but you have done this without sending me any hardcopy of my statement [protected]@gmail.com mobile no. [protected] card no.[protected]
please consider positively for better relation
yours faithfully
rajesh kumar

Hi, At the time of taking the credit card they told me that this card is valid for only one year and if I insist to keep it for one more year then i have to pay annual charges. In this case I didn't make any call or mail to extend my validity. But they are saying that you have to pay annual charges which is charged by them without my information. I dropped mail for revert back of annual fee and cancellation of card as suggested by their customer care executive . But they are saying that they can not cancel the charges or card . This is very serious issue as these are being charged without my knowledge . Credit card number : 5546XXXXXXXX5622 Please find the mail attached for reference.

I have salary account scb... they provided one free card... Already they were charging unnecessarily for my credit card...even if I made full payment. They added one more credit card account ends with 2323 in my account... without my knowledge... I am getting payment bill for noticed by emails, sms and online account for the scb card, which the credit card ( ends with 2323) am not using... I called their call centre and asked to cancelled their card in the beginning itself. Now They added annual fee with interest for that every month. Why Should i pay them for the credit card, am not using..? What is the use of calling their call centre...to cancel that credit card? Why this bankers do this kind of cheaper way of fund raising...? Expecting the solution from the banker end.

Dear Sir/madam I'm holding credit card with your bank for more than 3- 4 year and none of my payment got missed so far... But the payment of rs 29005.00 which i made thru SBI Net banking on 01.07.14 has not hitted u yet & still showing outstanding.. i had made two payment on same day of rs 10077 &29005.00 on same day but out of which 10077 is alone sucess... i would like to know status some of the details for ur ref as follows NAME PRABHU B S A/C NO [protected](from which i have transfered) ref no IGW2823299(internet ref no generated by SBI) Ph no [protected] email id prabhu.[protected]@gmail.com kindly investigate on high priority & pls do call me once the msg/mail is attended by you... thanks in advance regards prabhu

Very pathethic customer service by the bank...no one in their customer service teams knows any answers...everything gets delayed by 24 - 48 working hours. they delayed my loan closing by almost a month. first there was a delay in sending the fore-closure letter, which was the bank's fault, I had to pay extra interest money & now they are not even closing my loan.

Hello Team, This is Deepak Gupta, has been using the Standard Chartered Credit Card ([protected]) from last one year. The bank offered this card to me free of cost with no annual and joining charges. However, without any prior intimation or call, they have added about INR750 rupees as an annual payment in my current credit card statement. Also, when I mailed the bank credit card customer care team regarding this and requested them to please close the card and levy the fees, they asked me that they have no communication that the card was offered free of cost. Moreover, I need to this fees. I think, this is an unethical practice, first the bank's credit card sales team convinced me that the card is free and now they are asking me the evidence to support this. Further, this is my wish to use the card or not, I don't want to continue the card and don;t want to get it renewed. Considering all these points, I request you to please from the immediate effect block my credit card and levy the INR 750 annual fees. I will surely pay the used amount before the time limit. Further, will drop the copped credit card at Stancy's ATM drop box. Request you to take this on priority and take some immediate action. Regards, Deepak [protected]

I am receiving frequent interval calls from Standard Chartered Bank Call Center. The lady is asking that your husband is taken loan in 2003 and did not paid back. Loan amount is Rs.9000/- and present payment is Rs.300000/-. Asking me to "bring 9000/- principal amount I will adjust and close the loan".
My husband had a credit card in 2002 and he has not having any credit balance and he has closed this card within short period before going abroad. At present the lady from the call centre frequently calling to my office number after I block my personal mobile number. She even call up my friends number and ask him to pay the amount. I ask her to go legal or send the document relating to what she is talking about. She do not answer any of my question and always asking give your husband address / telephone in abroad. She is calling my office and asking about the loan payment to my colic whom ever take the phone.
My husband and my self, thinking how to solve this problem. We have no any document relating the issue to go for legal. I am facing very difficult situation. The bank person knows my office address but they do not visit me directly.
I hope Consumer complaint board will take necessary action on Standard Chartered Bank Mumbai (divisional call center).

Thanking You.

Sharda