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Vivo Mobile India Complaints & Reviews

www.vivo.co.in
4.1
Updated: May 16, 2025
Complaints 1044
Resolved
806
Unresolved
238
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Vivo Mobile India reviews & complaints page 16

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S
Sandiprathva
Jun 19, 2021
Resolved
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Address: Manjusar

Phone setting reset ke baad text size no warking
Aug 5, 2021
Complaint marked as Resolved 
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Hi there, we are sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!
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    shivnilay
    Jun 19, 2021
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    Address: 206 C Senani Vihar Raibareli Road telibagh Lucknow Pin 226025

    Hello vivo

    As I told you I have purchased the phone vivo v20pro in December 27 Today my phone suddenly hang of tamd display not working i don't know this is biggest manufacturing problem in your company I will strictly suggest to another pls do not purchase these phone because only 5 moth. Ha been gone and we did get theses type of problems don't waste your money I will suggest every one this is very fraud and cheapest comapny in in india

    phone IMEI number [protected].

    My contact number [protected] call me ASAP

    I want replacement of my phone I did not went to go any service center

    Do not waste your time and my time

    Other wise I will do in publicly and social networking.
    Aug 5, 2021
    Complaint marked as Resolved 
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    Hi there, it is a matter of grave concern for us that your experience has not been satisfactory. We would like to inform you that given details are protected so we request you to please share your complete concern with your contact details and location on our official mail id that is [protected]@vivo.com
    Our team will be happy to help you. Thanks!
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      A
      Amal Manikandan
      Jun 18, 2021
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      I think this is a common problem when it comes to Vivo. The use of cheap tools is the result of this. Now, I want to know if this can be resolved. Vivo y20g is a gaming phone but it can't run games if it doesn't have a good gyroscope and it cannot have a good gps in the time of need. I sincerely want this resolved.
      Aug 5, 2021
      Complaint marked as Resolved 
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      Hi Amal, we apologize for the experience you've had. Please share your complete concern with your contact details and location on our official mail id that is [protected]@vivo.com
      Our team will be happy to help you. Thanks!
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        Innocent_devil
        Jun 10, 2021
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        I have a problem in my phone is that my phone is not support such application like Amazon and have oldest version of android and my phone is heating very quickly so that please fix my problem.
        Aug 5, 2021
        Complaint marked as Resolved 
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        Hi there, we are sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
        Our team will be happy to help you. Thanks!
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          S
          Santoshi12
          Jun 8, 2021
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          I bought V20SE in March 21. Within 1 month I was facing network issue. Because of lockdown I was unable to reach out to shop or service center. In may 21 I went to shop and asked for replacement but they denied saying replacement not possible as its 3 months passed after buying product. So then I visited to service center in pimpri opp.to PCMC building. But staff was so rude. Lady of front desk clearly said it's your choice to buy VIVO we have not asked you to buy this product. I am surprised what kind of peoples you are having as your representative in front of people. Now I am regretting why I bought VIVO phone. Totally disappointing with service.
          Aug 5, 2021
          Complaint marked as Resolved 
          View replies
          Hi there, we are sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
          Our team will be happy to help you. Thanks!
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            S
            Santoshi12
            Jun 8, 2021
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            I bought vivo v20 se in March-21. Within 1 month I got problems regarding network. This is dual sim phone but when I put two sims 1 got disconnected and only 1 active. As the april and may was lockdown period I was unable to reach to the shopkeeper and service center. In may I visit to shop and asked for replacement but they denied saying replacement won't happen as its 3 month passed. After that I visited to Pimpri kamala cross road vivo center opp. PCMC building and that staff was so rude. When I said I am not getting proper service from you guys then the lady available on front desk clearly said it's your choice to buy vivo. What kind of peoples you have as your representative in front of people. If we stopped to buy your products then what's the use of your company and production. I have never seen this kind service center behaviour anywhere. Now I am regretting why I bought Vivo.
            Aug 5, 2021
            Complaint marked as Resolved 
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            Hi there, it would be a pleasure of ours to assist you to solve the issue you have faced. We request you to share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
            Our team will be happy to help you. Thanks!
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              B
              Bingohari
              May 30, 2021
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              Address: Kottai. Aranthangi

              Vivo y66 I had been purchased by 2018.since charging time 6horus .amd drained just 4hr 30min.
              Aug 5, 2021
              Complaint marked as Resolved 
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              Hi there, we are sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
              Our team will be happy to help you. Thanks!
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                N
                narenderkumar Verma
                May 18, 2021
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                Address: 1/63, opposite HDFC BANK, Vishwas Nagar shahdara, East Delhi --110031

                I recent bought vivo mobile y51A on[protected]. I facing problem to[protected] but not good condition yet . while I will do hold press button then not show display light with vibrate. I surety not broken in my phone and not misshaping. So, please repair my phone and all my work to do phone asap.
                Details:-
                Holder Name:- NARENDRA KUMAR VERMA
                Contact no. [protected]
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Verified Support
                May 20, 2021
                Vivo Mobile India Customer Care's response                 Hi Narendra, we are really sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
                Our team will be happy to help you. Thanks!
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                  K
                  Khushbu Choudhary
                  May 18, 2021
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                  Resolved

                  My vivo v9 phone shows "detected customized type exception on the phone. The relevant communications feature will be disabled.(system changed)
                  Aug 5, 2021
                  Complaint marked as Resolved 
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                  Hi Khushbu, we appreciate your efforts in reaching out to us. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
                  Our team will be happy to help you. Thanks!
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                    C
                    Chitransh94
                    May 18, 2021
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                    I have this vivo v15pro mobile and the front camera is not working, its been almost a month now. The motor is fine as it open up but after that on screen notification comes "unable to open front camera, switching to other camera" I've tried clearing cache and data ram is also sufficient still no good.
                    I have no other complains with this phone and I love it.
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Verified Support
                    May 20, 2021
                    Vivo Mobile India Customer Care's response                     Hi Chitransh, we understand the anxiety caused to you due to the issue you have faced with the device. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
                    Our team will be happy to help you. Thanks!
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                      Z
                      zeus316
                      May 17, 2021
                      Resolved
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                      Resolved

                      Sim card not detected, gets stuck while rebooting, wifi not working
                      Aug 5, 2021
                      Complaint marked as Resolved 
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                      Hi there, we are sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
                      Our team will be happy to help you. Thanks!
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                        S
                        srv211
                        Apr 18, 2021
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                        Three days before I got an update of android 11. Installed with a great hope. But after installing this new update it ruined my all hope. All my favourite things had gone like the QR code scanner available at the top of the notification panel, beautifully designed data usage details at the notification panel now looks like bored, feeling some glitches while using my phone now. and now it's not showing the AM or PM with the time at the top of the screen and many more. Please solve these issues.
                        Kindly
                        VIVO V15 Pro Topaz Blue User
                        India
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        View replies
                        Hi there, we sincere apologies for the unfortunate experience. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
                        Our team will be happy to help you. Thanks!
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                          M
                          mp3501005
                          Apr 8, 2021
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                          Resolved

                          Address: Ward no 17 talab ki paal biaora

                          Call visual ni hota screen pr
                          Aug 5, 2021
                          Complaint marked as Resolved 
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                          Hi there, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number on our official mail id that is:- [protected]@vivo.com
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                            K
                            kanjhi bhai
                            Apr 7, 2021
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                            Resolved

                            Many time i complaint i want my complain number my display is broken or compney ask to dial this code wichcode or share screenshort i book my display on phone 2 MARCH compney or service center said your product is discountinue or not availabel so why should say custemer care or service centerr said wait i have already booking part number but custemer care not provide my booking status or complaint number this compney is fraud or cheater
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Verified Support
                            Apr 09, 2021
                            Vivo Mobile India Customer Care's response                             Hi there, we sincere apologies for the unfortunate experience and assure you that this will be taken up at priority. Please share your complete concern with contact details on our official mail id that is [protected]@vivo.com
                            Our team will be happy to help you. Thanks!
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                              G
                              Goldy rani
                              from Patna, Bihar
                              Mar 30, 2021
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                              As per as given below photos of invoice documents are the proof of purchasing your product and also repaired by your authorise centre but Sorry to say Sir, "You do not have exprt enggineers and may be possible to having weak quality of spare parts of mobile accessories bcause after demands of cost of spaire parts of vivo company are not able to giving puririty of the parts. If you have any dout please audit my set to a sensior enggineer but do not cheating with customer or a public group.
                              [protected]
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Verified Support
                              Apr 01, 2021
                              Vivo Mobile India Customer Care's response                               Hi there, we sincere apologies for the unfortunate experience and assure you that this will be taken up at priority. Please share your complete concern with service complaint number on our official mail id that is [protected]@vivo.com
                              Our team will be happy to help you. Thanks!
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                                K
                                Kavya Chilamakuri
                                Mar 28, 2021
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                                Address: D.no 74-17-6/2A new rtc colony road 2 near autonagr gate

                                Hi
                                We have purchased a vivo y91i mobile from the bigc app and paid via cash on June 17 2020.
                                There were repetitive issues with the device and the volume is suddenly getting minimised automatically during calls and requires frequent restarts .We have visited the vivo store for 4 times in the last 6 months and it works fine for one week after its visit to the vivo store .
                                Please help us with an exchange for the same as we are exhausted with this issue.
                                +1 photos
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Verified Support
                                Mar 30, 2021
                                Vivo Mobile India Customer Care's response                                 Hi Kavya, we are sorry for the discomfort. Please share your complete concern with your contact details and location on our official mail id that is [protected]@vivo.com
                                Our team will be happy to help you. Thanks!
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                                  Rupesh Nagare
                                  Mar 19, 2021
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                                  Address: thane

                                  Not work proper in thane maharashatra service center this service first priortiy first in shop pepole not coustmer
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  View replies
                                  Hi Rupesh, we certainly want to get you to the right place for help! In order to assist you regarding your concern, please share complete concern with a contact number on our official mail id that is:- [protected]@vivo.com
                                  Our team will be happy to help you. Thanks!
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                                    prasanna1996
                                    Mar 16, 2021
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                                    Hi Team,
                                    Recently I got an update for the mobile (VIVO V17) and I have updated.
                                    I am getting network issue when I was updated. Frequently network disconnected and signal strength also too low.
                                    If am changing SIM to another mobile am getting network properly.
                                    Please let us know if there is any bug in the recent system update.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
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                                    Hi there, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number and current System version on our official mail id that is:- [protected]@vivo.com
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                                      Jyothi125
                                      Mar 8, 2021
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                                      Address: Machilipatnam

                                      Sir, I missed my vivo Y51 white cellphone with IMEI1:[protected]
                                      IMEI2:[protected]
                                      On 9th january 2021 in machilipatnam area., but till know I didn't get it. I had a original bill and purchased it in installments. Please kindly tracit and inform to my husband mobile [protected].
                                      Thanking u sir
                                      Jyothi siddineni
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      View replies
                                      Hi Jyothi, we are sorry to know this. Please have a look at your DM, we have responded to you there with solution.
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                                        biki@123
                                        Mar 1, 2021
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                                        Address: dhubri.

                                        I have bought my handset on 11.12.2020, Make and model : Vivo V20 with imei no : [protected] I took my set to service centre but after doing software upgrade they said its MAIN BOARD issue or camera lense problm. they also said that i will be replaced. But its only 2 months since i purchased the handset by 25k. i dont want the do any sort of hardware work.

                                        This attachment file is picture quality of my vivo V20 phone.

                                        Please do the needful to clear my issue ASAP.
                                        +1 photos
                                        Mar 3, 2021
                                        Complaint marked as Resolved 
                                        Thanks problem sloved.
                                        Verified Support
                                        Mar 02, 2021
                                        Vivo Mobile India Customer Care's response                                         Hi there, we sincere apologies for the unfortunate experience. Please share your complete concern on our official mail id that is [protected]@vivo.com our team will be happy to help you.
                                        Mar 02, 2021
                                        Updated by biki@123                                         maine vivo ko mail bhi kiya tha, par mujhe accha response nehi mila...
                                        Verified Support
                                        Mar 02, 2021
                                        Vivo Mobile India Customer Care's response                                         Hi there, we sincere apologies for the unfortunate experience and assure you that this will be taken up at priority. Kindly do not worry and spare us some time so that we may validate the same with regarding leads.
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