Vodafone India Complaints & Reviews

Hello, This is Saket Priyadarshi. I am a Vodafone user since past 4 years and having corporate number. I had so many interactions with customer care and vodafone store guy regarding my unnecessary data usage charge, which as follow… My Complaint/Request number [protected] on 7th Nov, 14, I was assisted by an executive Named Ms. Kajal rajveer Dhikoliya regarding data usage. She agreed that wrong data usage charged to me and launched a complaint and told me that within 72 hours you got reversal message. After 3 days i called to vodafone customer care to know status of my complaint, and then i connect to different executive Mr. Rahul and then person told me complain that u register here on 7th Nov, 14 it’s not for data usage but it for duplicate bill. I was surprised I didn’t do this then I insisted please check complain summary or complain note of 7th Nov, 14 complain… then he saw there was a note for reversal of data usage. Then again log another Complaint/Request number [protected] and told it will resolve next 72 hrs. Again I called on 13th Nov, 14 after 72 hrs. I was assisted by an executive Mr. Dhananjay with interaction Number [protected] with same story. Finally I visited Vodafone Store, Koparkhaiarne, Navi Mumbai on 15th Nov, 14 and Complain Number – [protected]. I told everything so store manager Ms. “Runa” then she make special note against my last complains and told within 48 Hrs. you will get reversal. Till 29th Nov, 14 I was wait for call from reversal but still not get call so finally I visited again same Vodafone Store, Koparkharaine, Navi Mumbai, I was assisted by an person Name Mr. Sarwar, after little bit check of my account then he told your all request all closed there was no complain are open. When I asked what was the resolutions of mine complain he directly say your request was resolved by back-end. But when I said I didn’t get any call or message regarding mine complain so how can you guy resolve it… Person start shouting it resolved you have any problems call to customer care. i again make request make please re-open this complain and take a look… Mr Sarwar says this issue wills not re-open.so I request again please log another request and Mr Sarwar said: “abhi koi request nahi le sakte I am manger of this store, yahi procedure hoti once the prblms closed neither will re-open or re-log”. So ask please deactivate my number please give me form…Mr. Sarwar say you will have to pay all undue bill plus some extra charge (for next 7 days) now but i know that i am not liable to make this payment, otherwise I won’t take a request. i ask please take my request for deactivation of my number but again start shouting and said: “this is procedure, I know very well I am manager, jisko bhi call karne karlo, me form nahi dunga or request nahi lunga” Mr Sarwar was not at all helpful and very rude too. His answers and tone was not at all polite and he misbehaved a lot. I am so disappointed with it. When I didn't get any satisfactory response I said to him "may I meet your senior or your supervisor. He very rudely replied "Sir, me hi manager hun. apko jaha mail daalna hai daal do." This reply pissed me off even more. I was seriously stunned at his response. When I asked to security who is manager of this store the answer is more surprising, Store manger name Ms. “Runa” not Mr. Sarwar which he claimed. She was left for that day so i dropped my feedback in drop box. Is this the way you treat you old customers?? Even though i am corporate guy having corporate number, still they are dealing with that way if any person having individual connection how these guy will treat it’s out my imagination!!! This is the worst customer support I have ever come across. I would definitely suggest people not to use vodafone because you do misbehave with your customers on the name of after-sale service and customer assistance. I am repenting my decision to choose vodafone as my service provider. I am a very stressed with the current situation and wishes this matter will be solved at your most convenient but immediate time on Mr Sarwar otherwise will go in consumer court in this weekend. Thank you for your time. Sincerely, Saket Priyadarshi

I had recharged my cell no. [protected] on 29th November 2014 at 11.30 am i got the message also it is recharge sucessfuly i wanted to phone but got zero balance than called customer care Mr. Nilesh Kalish Chavan and Ashwini Haribhav Zore they told me that they will credit my balance to call after 1 hour, kept on calling them after 1 hour till 12 pm but till today they have not solve my problem and my internet plan also got zero

Hello, This is Saket Priyadarshi. I am a Vodafone user since past 4 years and having corporate number. I had so many interactions with customer care and visits vodafone store, regarding my unnecessary data usage charge, which as follow… My Complaint/Request number [protected] on 7th Nov, 14, I was assisted by an executive Named Ms. Kajal rajveer Dhikoliya regarding data usage. She agreed that wrong data usage charged to me and launched a complaint and told me that within 72 hours you got reversal message. After 3 days i called to vodafone customer care to know status of my complaint, and then i connect to different executive Mr. Rahul and then person told me complain that u register here on 7th Nov, 14 it’s not for data usage but it for duplicate bill. I was surprised I didn’t do this then I insisted please check complain summary or complain note of 7th Nov, 14 complain… then he saw there was a note for reversal of data usage. Then again log another Complaint/Request number [protected] and told it will resolve next 72 hrs. Again I called on 13th Nov, 14 after 72 hrs. I was assisted by an executive Mr. Dhananjay with interaction Number [protected] with same story. Finally I visited Vodafone Store, Koparkhaiarne, Navi Mumbai on 15th Nov, 14 and Complain Number – [protected]. I told everything so store manager Ms. “Runa” then she make special note against my last complains and told within 48 Hrs. you will get reversal. Till 29th Nov, 14 I was wait for call from reversal but still not get call so finally I visited again same Vodafone Store, Koparkharaine, Navi Mumbai, I was assisted by an person Name Mr. Sarwar, after little bit check of my account then he told your all request all closed there was no complain are open. When I asked what was the resolutions of mine complain he directly say your request was resolved by back-end. But when I said I didn’t get any call or message regarding mine complain so how can you guy resolve it… Person start shouting it resolved you have any problems call to customer care. i again make request make please re-open this complain and take a look… Mr Sarwar says this issue wills not re-open.so I request again please log another request and Mr Sarwar said: “abhi koi request nahi le sakte I am manger of this store, yahi procedure hoti once the prblms closed neither will re-open or re-log”. So ask please deactivate my number please give me form…Mr. Sarwar say you will have to pay all undue bill plus some extra charge (for next 7 days) now but i know that i am not liable to make this payment, otherwise I won’t take a request. i ask please take my request for deactivation of my number but again start shouting and said: “this is procedure, I know very well I am manager, jisko bhi call karne karlo, me form nahi dunga or request nahi lunga” Mr Sarwar was not at all helpful and very rude too. His answers and tone was not at all polite and he misbehaved a lot. I am so disappointed with it. When I didn't get any satisfactory response I said to him "may I meet your senior or your supervisor. He very rudely replied "Sir, me hi manager hun. apko jaha mail daalna hai daal do." This reply pissed me off even more. I was seriously stunned at his response. When I asked to security who is manager of this store the answer is more surprising, Store manger name Ms. “Runa” not Mr. Sarwar which he claimed. She was left for that day so i dropped my feedback in drop box. Is this the way you treat you old customers?? Even though i am corporate guy having corporate number, still they are dealing with that way if any person having individual connection how these guy will treat it’s out my imagination!!! This is the worst customer support I have ever come across. I would definitely suggest people not to use vodafone because you do misbehave with your customers on the name of after-sale service and customer assistance. I am repenting my decision to choose vodafone as my service provider. I am a very stressed with the current situation and wishes this matter will be solved at your most convenient but immediate time on Mr Sarwar otherwise will go in consumer court in this weekend. Thank you for your time. Sincerely, Saket Priyadarshi

I took a new vodafone prepaid connection on 28 Nov 14 with phone no [protected] and sim no[protected]. I have submitted my adhar card as identity and address proof as per new norms. I got a call from your executive on 29 Nov 14 with phone no [protected] informing me that my connection could not be processed due to submission of only one side copy of adhar card (with address and photo) as address and identity proof. I asked him what is the difference between one side copy ( with address and photo) of adhar card and both sides of the adhar card. He informed me that it is the company policy. If it is true then I don't understand the wisdom of your decision even though you can get identity and address proof on one side of adhar copy, you are insisting for copying both sides. However I have submitted the both sides copy of adhar card on 29 Nov 14 to the dealer, and my connection was not activated till date as on 01 Dec 14 at 1430 PM. Iam afraid of your delaying tactics for activation of new connection. Iam also afraid that the relation with the vodafone is going to be sour in future with such harassment to customer. If these kind of delaying tactics had the concurrence of top level management of vodafone then I have no option other than shifting to a customer friendly network. If this has no concurrence of your management Iam afraid your lower level staff is sabotaging the penetration of market by your company. I request your interference in solving my problem and at the same time wish that you try to improve your company's reputation. Thanking You Yours Sincierly, K Kalyan [protected]

I have two numbers which were activated at the same time with Vodafone. I tried porting them out to Airtel at same time. One of the numbers got ported out successfully. But the other number they rejected and gave the reason that connection is not 90 days old. Whereas both the numbers were activated at same time. Why was one approved and one rejected when everything was same for both numbers. I tried porting out for 4 times and they are simply harassing me now and i am getting pissed off.

i am using vodafone post paid for last 5 years, now due to vodafone worst customer service i will change other network connection.I was paid amount rs.700 for at 24november post paid bill payment, but today out going is bar.so regarding this issue I went and talk to vodafone executive at coimbatore avinashi road branch.she told paid unbilled amount R's.2800 otherwise u change to other net work connection.she is not try to convince me and short out my problem.Teach them your executive how to behave post paid customer...like bad experience and worst customer service I switch to other network connection as your executive said.

I got a text in my number [protected] regarding the full talktime offer of Rs 100 today at 2.27pm. At 5.46pm i recharged with Rs 100 but got only Rs 86 in my main balance. I called the customer care many a times but they said that no such offer is there in my number.I am really shocked to receive this type of service from Vodafone. I will be really obliged if you kindly look into my issue or else i will be bound to change my connection.

Hi!! I am highly dissapointed with their company as recently Vodafone changed my corporate plan from Rs 99 rental to Rs 249 on two of my connections though still that plan is available in my company from them. Furthermore I have recently got messages that they have activated STD packs on both of my connections and charged me money on that too. It seems how these people are playing some tricks on making money. When recently contacted their customer care people they did not find any relevant info. I am feeling depressed and frustrated on spending a lot of time on calling these people without any reason. I want these people to rectify their mistake and switch my count back to same Rs 99 corporate rental (as still available in my company same plan) and reversing all the extra charges associated with it (like STD plan etc) else.. Regards Kirti Choudhary [protected]

Dear Sir/Madam, , My Vodafone No. [protected], my vodafone plan 375+ servise tax (500 call & inter nate unlimited free) last thee times they are charge exrta amount, mention on bill you are use Chargeable Site, but i am used chargeable site, kindly Resolve problem,

From November 29th Morning, My Vodafone [protected] number was blocked for Sending outgoing SMS. I asked to customer care they said that, I need to register with TRAI. Actually I did not involve in any Marketing, and I have send messages less than 100 for a day. Even though they blocked my number. How to resolve this problem??.

Hi, Rs 99 has been appeared on my post paid bill of month Nov. It shows that I have downloaded something from deals_mydala_99 on 2nd Nov. I even don’t know what is Deals mydala 99 is. Vodafone just subscribed the deal itself and transfer the burden on me.

Hello, As I had lost my sim, I went to the vodafone service centre in Korum Mall Thane for sim replacement. As per the rules I think they should charge 22.75 Rs for sim replacement but the service centre guys have charged me Rs 100. Also as my connection is postpaid, if at all they have to charge then the charged amount should appear in my postaid bill instead they asked me to pay money over the counter. They also activated m-paise offer to the sim card without my consent.(May be they charged 100 Rs for this).After my sim got activated they just took my sim and registered for m-paise in the service center(By entering details using my application form like DOB). Even when I asked them why are you activating this of offer they replied "Sir you can transfer the money from this offer and this is non-chargeble.You will get Rs 25 in to your account after registering for the offer ". I just want to say that vodafone customer service centre is a big corruption. They charge each customer Rs 100. which shouldnt be the case as the official vodafone site says Rs 15 should be the only extra charge for sim replacement at the service centre Thanks

Dear Sir/Madam, I watch write bonus card 37 plan details (Get all std mobile to mobile calls @ 40p/Min.valid for 4 weeks) on compny web side https://shop.vodefone.in/ . So I recharged bonus card through online of 37 Rs on this M.No. [protected]. But after recharge I receive sms (Apka SMS 37 pack offer agle 4 ghanto me activate ho jayega . Ismein apko milenge 400 Local+ National SMS poore 28 dino ke liye.) on my mobile I read massage and immediately call to 198(complaint help line no.) but he was not solve my quarry. Please help me as soon possible. Thanks & Regards, Manoj Kumar M.No. [protected]

Hi, This it a total fraud! - I have been charged of downloading d2c_shotformats_ti and hello1_tvallsouth_ on October and November bills. On asking customer care they are saying that we cannot inform you regarding this as this is confidential information. This is strange! They are charging me for something but cannot share detailed information about that. I never downloaded such a thing on my mobile. Please help, Subhankar

I would like to bring to your notice that I have been receiving calls from number +[protected] and +[protected] repeatedly offering some free sim cards and mobile phones.. On asking the sales person not to disturb again and again, he started to swear and use abusive language. Also we cannot call back on the above mentioned numbers back and vodaphone doesnt even get bother.

I am using 1 GB data plan of Vodafone since last 3-4 months. Just after 15-18 days of billing cycle, I get notified for usage of 80% of the data pack. Till 3 months back, I was in Pune and was using Idea's 1GB plan for last one & half year. My data allowance used to comfortably pass through the entire month and there has never been a chance that I needed to get notification or had to have booster plan. Since then, my data usage has not changed any significantly. I strongly feel that data counting method at Vodafone is faulty. Ashwini Sharma [protected]

i received 2 messages from 55435 on10/11/2014 that thank you please start the game by this unlocking code and you have been charged RS 50 for the game and please visit www.mbiz-support.com but in reality did not download any game and have been charged RS100 for nothing as it has been added in the bill now why should i pay for nothing PLEASE LOOK INTO THE MATTER AS SOON AS POSSIBLE MY NAME-AKASH RATTAN BHARDWAJ MY NUMBER -[protected] MY [protected]@gmail.com

Hi, I am using postpaid mobile connection of vodafone company.My mobile no.is [protected]. My complaint is regarding non activation of Mobile No. after payment of bill.The details of bill payment is as under : Vodafone Mobile No :[protected]Subscriber ID :1.72659108Payment Amount (Rs Ps) :289.00Payment Date :[protected]:04:34Transaction ID :AHDF[protected]Payment status :SUCCESS Since then I have waited for 1 day.But still my no. is not yet activated.I have tried to contact their customer care no. twice which costs to me Rs. 11 & Rs. 8 from other mobile, but still I was unable to get response from customer care service.They have not connectedme to customer care executive. They have given me mobile no.[protected] on my email for any assistance and query .I have tried twice but did not get any response from that no. I wrote several mails but didn't get any reply of email from the company yet.Since morning I am unable to receive any calls from my office also.I am having telephonic meetings which I am unable to attend due to this. I am mentally harassed due to this situation.I have never experience such a worst customer service in my life yet. just resolve my problemas early as possible.

Hello, I have a post paid connection [protected]. Last bill amount 2500 aprox. I was then moved to mumbai. Could not pay the bill. Now I am will to pay the bill and close the connection. Vodaphone is giving me a bill of more than 5000 though i never used it from mumbai. Please look after this issue. It is very disappoenting.

dear sir i am satbir sing chauhan using a vodafone no [protected].since last night 27/11/2014 vodafone deduct my balance 49 Rs.for NDTV service without any reason.i don't knew what is this NDTV service how to use it i was call vodafone care no. 198 on 28/11/2014 at 1:38pm Mr Rahul sharma executive of vodafone cce told me that it is a containt provide on internet if you click it will be chargable we are not responsible for that . i am totally dissatisfied with vodafone service this is not my 1st time this is 4th time vodafone deduct my main account balance with any cause.they making fool the customer. i want my money back hope for positive response satbir sing chauhan [protected]