Vodafone India Complaints & Reviews

This mail I am writing to you to draw your kind attention that I had balance of Rs. 200, but yesterday while checking my balance I found that only Rs. 75 is left even without operating. I would request you to look into the customer's problem seriously and stop fooling customers like this way. I want the money back, repeatedly I face the same problem with Vodafone, am really fed up with the Vodafone customer care & wrongly balance deduction. Even you people never agree your mistake of wrongly deducting balance anytime. Trust this time you will refund money & oblige.

Hi all, I have requested to change mu plan from 999 to 375 for below given Numbers [protected] still its not done so kindly do it ASAP i already submitted my documents to Vodafone store Vodafone store Address: vishal nagar, pimple nilakh, pune.411027 still there is no update on My account and i have checked with customer care they said there is no request received so you need to send an Email to corporate mail box

Sir/Madam, I got an special offer from Vodafone for Rs.195(which is actually Rs.215 - All local calls @30p/min ). I confrim with vodafone live chat service that this is a valid offer and we can recharge from merchant to avail the same. But after recharging the pack i received was a 1gb Internet pack. I was shocked and called customer care regarding the same(Within 5 mins of recharging). But they repeated that "We can understand your problem but we cant do anything about it as it is a process" instead of resolving my problem.

Last month(November'2014), my vodafone number([protected]) have been charged Rs. 99/-, as download charge and I have been said that I have downloaded which was chargeable.this is not acceptable at all, This is purely a fraud charge.As I have not done anything. This is a fraud happening from VODAFONE INDIA. I would request you to refund back the amount as early as possible.

I am vodafone customer(Mobile no - [protected]) from last three years. Last four months back i changed my connection Prepaid to Post paid. But i am not using that much for that rental amount. So i want to change my connection from Postpaid to Prepaid from the last two months. Every time Vadapalani vodafone Customer care tell any thing to continue that. It's OK. Now this month(Dec - 03rd) also i went and asked Customer care. There Vodaofne "Can I Help you" employee told 'can changed the Post paid to Prepaid connection' only every month billing next date. On that day we are never having any other work. So friends if you want to change your connection from post paid to Prepaid please aware about this and maximum don't change. You lost your time for this process and wasting your time with this unnecessary work. Rajendra Thilahar.

Mobile # [protected] . Portability request code # AX325578 . Ihave Airtel postpaid connection . I had applied for Vodafone prepaid twice – onNov 11 & 19 . Portability is yet to be done and am not getting a resolutionfrom Vodafone store at Kumaraswamy Layout Bangalore . First they told it takestime I need to wait, on my asking how long I need to wait they are saying requestis cancelled resubmit the request . On my asking why it’s cancelled they areclueless . With all this delay again a new bill will get generated by thecurrent operator . Then what’s the use of portability ? It’s the lack of properinformation / resolution which hurts more . With such callousness Vodafoneshall be losing prospective customers .

Hi, My name is akash verma.My vodafone no. Is [protected] I have been using this no. For few months.Suddenly my no. Has been closed by vodafone team and the reason given was non usage of the number.But I used to use this no. Only for incoming.When I went yamana vihar mini store to file the complaint and for the reissue of the same no., they said that their laptop is not working.They fooled me for complete one month. Now I request you to reissue the same no.

I am always being charged for this wapvilla application download which i have never done on my phone.I am extremely irritated now and wish to discontinue my service.I really do not understand that how can a company like vodafone cheat its customers like this.Unnecessarily they are chargig for this app and not once but many times. I request senior management of vodafone to look into this on urgent basis and stop this nuisance imediately.

Dear Sir / Madam, I was using two vodafone postpaid data card no.[protected] & [protected]. On 13/11/14, I have purchased two prepaid data card of vodafone and send a request for the deactivation of both the postpaid data card. I have send 4 requests by email to vodafone care. To very shocking to me, the said post paid number has not been deactivated till now and they give a fake reason that I have withdrawn request. I do not understand the kind of policy vodafone has adopted. By doing so, they are losing my trust / faith on vodafone. I have decided never to go for a vodafone postpaid at any cost. Thanks, Girish Vaghani Mumbai Mob: [protected]

I purchased a vodafone number on 23/11/14. It got activated on 25/11/14 with the following number [protected].
On 01/12/14 the outgoing services on my number were disconnected were disconnected without any intimation. They disconnected my 3g services also which I use to travel around Delhi NCR as I'm not familiar with the routes which is the primary reason I purchased a Vodafone sim card.
Not only I couldn't call my family members, I couldn't even call the customer care as they barred that service as well.

After a lot of struggle I got connected to the customer service which told me they got a negative review on their field visit, which translates into that there was no one present at my home when they visited. They even say they called me at that time. My home has someone present 24hours. When asked to prove they had visited my home or called me or I had received a call they failed to do it.

I threw away my old number since I had a new one, for 5 days I had given everyone at my new job and all my clients this number. After repeated requests and number of calls they failed to do anything regarding the matter. Today also their Supervisor in the customer care department promised me my number would be functional within 4 hours but nothing happened. The Nodal Officer does not even answer calls and when asked for the email to send a written complaint I was refused.

I have proof for everything mentioned above. They have mentally and physically harassed me in a manner which I cant explain in words.
I would request you to take the harshest of the possible decision against the service provider to teach them a lesson and get me some level of relief.

Regards,
Dhruv Malhotra
New Contact No : +91-[protected]

I have reached Vodafone store several times for deactivation of my number but every time customer care executives ignore my request and made fake promises to change tariff plan etc and ask me to use their service for further. I am really frustrated from them.There are some issues I have: * unreasonable billing amount * false information from customer care executives * Not sending me bill on my email * Not changing my billing address * requirement of original adhar-card which they never asked during generating me new number * vodafone wants me to give them my original pan card and original adhar-card to deactivate my number This is worst experience I ever had.I am really frustrated. Please help me

This is really disgusting service which I am receiving from- Vodafone. I requested for E_Connect_3G_375 plan for activation from 01-Dec- 14, From yesterday after the activation of the new plan my incoming and outgoing services from my number [protected] stopped working. I also called 198 and queried regarding this issue, however representative replied every thing is fine from Vodafone connection perspective Today morning I went one of the nearby Vodafone store at Mintoo Park Branch area in Kokata and changed the SIM card still the outgoing and incoming was not working from my number [protected]. Vodafone store representatives confirmed that there was some mistake in activation of the call after changing the plan. May I know what kind of service is Vodafone providing to its corporate customers ? I had to face lots of trouble and harassment from yesterday as my incoming and outgoing did not worked till today. I am going to request Port out from Vodafone and will also Sue Vodafone for this kind of service. .

I had a Vodafone number [protected] which I had discontinued from a long time ( min. 1 year). Due to some mistake I made on line payment for Rs. 684 for this number form my bank account on 25/11/2014 (ICICI bank ) see below details. As I did not have any due payments with Vodfone. I would appreciate if you can refund this money to my account. I also checked with your Pune office and the money has been deposited into the account of a person who holds this number now. I talked to this person and he has asked me to talk to Vodaphone to reverse this payment. I also have corporate account with Vodafone ([protected]) Pramod Kumbhar Executive Vice President Praj Industries, Pune

my name ajay mobile no [protected].I was using the vodafone postpaid since 2 year. I had active plan for 499 rs in which i got the benefit of 1000 min and 1gb 3g data .I changed my plan from 499 to 249 advance plan on 5th nov.after two days I got a sms dat our services is barred because u crossed ur credit limit of rs 2300.then I called in customer care they told me that you used extra internet data..but I just used 700mb data and when i change my plan in 249 i got 1gb 2g data..so I asked them how can I used extra data but they are speechless..they said please pay your bill we will wave of[censored]r bill..but till day I didnt get any responce from there.. I'm very distrub ..please solve this otherwise I'll take strick decesion .now they are saying they can just give me 900 rs waver ..[protected]@gmail.com

I have recently converted my post paid connection in to pre paid once through your Rapid metro station Gurgaon-India 122002 on 27.11.14 and give total amount Rs.199 for FRC recharge 104 as well as 95 for Data recharge but till date they have not recharge my mobile no.[protected] and yesterday when i have visited the respective staff person narrate me a store we have not recharge balance to do the same and etc, so request you to help in this regards.

Dear Team I am using all my family numbers through vodafone my daughter my wife my self though I have lot of offers from other service providers I preferred to use vodofone but now out of you PORUR chennai 6000116 branch service I am re looking to shift all my numbers to Air Tell or BSNL I will explain why I am irrateted on this issue is I am misguided by you branch staff Mr PRAVEEN KUMARE Team Leader at your PORUR branch that my number [protected] i was using this number as post paid and the billing was too much and I approached your branch PORUR for converting this number into post paid and I specifically said I do not require any internet facility on this number he also assured there is no additional charges on this prepaid services only your telephone calls will be charged on beleving his statement I also proceeded with converting my post paid number into prepaid number but surprisingly without making even single phone calls all my money is vanished from my credit balance Tell me honestly is this is the level of your service commitment I need to take this into consumer forum and take TRAI into this calarifications with out asking for internet services the telephoine providers are enabiling the internet services to the connsumers and uploiading the net downloads without the knowledge of the consumers and deducting all the money from the consumer accounts. I am very musch clear confident that I approached your PORUR Chennai 600116 branch for changing my plan into prepaid without internet I was fooled by your company team leader Praveen Kemar I am totally disdappointed from the services of Mr Praveen Kumar if he is competent enough to guide customer he should not have been given that responsibilities to handle customer that is the greta set bvack from corporate level keeping rtight persons on right positions is very very important I need my Rs !%)/- back to my number within 24 hours otherwise I will switch over all my family connections to other service providers like Air Tell or BSNL I need not fight any more for this But I will make sure I will file a case against this will in consumer Forum and make TRAI to answer this why innocent peoples money is grabbed by new mobile companies by providing internet with out asking by the consumers

I RECHARGED MY VODAFONE ACCOUNT WITH Rs. 250 and Rs.38 =40 PAISA/MINUTE STD TARRIFF CUTTER. AFTER RECHARGE COMPLETED I RECEIVED 1 MESSAGE THAT YOUR TARRIFF CUTTER IS ACTIVATED FOR 45 PAISA PER MINUTE IF YOU WANT TO ACTIVATE CALL AT 40 PAISA PER MINUTE DIAL *121# AS MESSAGE SUGGESTED I DID THE SAME. YOUR PRESTIGIOUS COMPANY DEDUCTED Rs.38 FOR NOTHING. I THINK THIS IS A KIND OF FRAUDULENT. THIS IS NOT A MATTER OF Rs. 38 FRIEND THIS IS A MATTER OF HOW YOU HAVE TREATED ME. YOU HAVE MADE ME FOOL, FRIEND, I CAN'T ASSOCIATE MYSELF WITH SUCH A COMPANY.

Hi I am Karthik Punna using CUG connection, On 26th Nov'14 I raised complaint (Request Number: [protected]) regarding they charged (Rs.1100/-) me for downloads which I have not downloaded and used the service. I clearly explained the person to whom I spoke on 26th Nov'14 that while browsing websites in my mobile a pop up window comes up and I am closing it immediately and this you people are considered as downloaded and I opted for this service this is utter and I never expected this kind of bug in your system. Today again i.e 1st December'14 called your customer service and explained him again whole thing and as he was unable to answer my query he said that will transfer my call to Supervisor where as after keeping me 2 minutes on hold my call was transfered to some SIM service department which shows how you people treat customers and this I didn't expected from a Vodafone. I want explanation from you on below points: 1. While browsing website on my mobile pop up windows will come on be half of Vodafone and when I closed that window not even looking into it how come you people are considered as activation from my side. How come you people are considering closing a pop up window as activation or download???? 2. Customer care people are saying they are having time stamp of downloaded service but the time stamp the you are refering to is the close of the pop up window. 3. If at all as you are saying I have downloaded and opted for the service. Can you please tell me how much data I have consumed for the downloaded services which you are refering to. Because as you are able to track the which and what services I downloaded or opted for you people should have some mechanism to track how much I used the services.

My vodafone number is 78357139 and i recharged my number online to my HDFC debit card on 01/12/214 from the www.shop/vodafone.in website of rs.150 but still i'm not received the recharge benefits (recharge amount) on my mobile number and amount also deducetd from the my HDFC account. So, please do the needful.

I received massage from VG-611112 at 13:32 on 01-12-14 on [protected]. Massage is Medvo 1GB 3G, RC 179 na recharge par, 28 divas mate. Activate karva dial *444*179# RC 500 ma medvo 505 Talktime. I recharge with 179 by our retailer, but Vodafone give 1GB 2G Internet instead of 1GB 3G. I complained to customer care officers and 198's officers also, but they are not received my complaint and proper answer for it and give me advice for complaint to Vodafone store. . Please do need full.