Wish Net Complaints & Reviews

Daily during office hour there is no internet service. Due to covid situation we are doing work from office but wishnet providing pathetic service.

Kalikapur
842 kalikapur road
Kol-78
[protected]

I have bought the broadband service for my office work, as i am working from home in current situation. I have not bought it for entertainment purposes. So the internet connection is very very important for my work. But in a month (If i calculate properly) only 18 days i get internet connectivity and the remaining 12 days there is no connection. Now going to the 18 days - i have a ftth connection of 100 mbps but i only get 30-40 mbps and even sometimes i get 3-4 mbps speed in my 100 mpbs plan. Whenever i call to the customer care they have only one robotic answer that - "we will look into it".
I have paid my money for 30 days, not for 18 days.
So, either refund my money, i will look for another internet provider or give us a permanent solution.
All the wishnet users in my locality is frustrated with the poor service.
My registered mobile no - [protected]
My customer id - 248917

I am using wishnet broadband service and though they are taking regular payments but they are not providing me any kind of support and service. Their internet is down from 8am to 6pm regularly and has been informed to local cable body also. They took money and changed to optical fiber and even then the purposes didnot solve. I called everyday to the customer care and they are not listening to me stating that it would be resolved soon but not giving any date. But they are taking their payments regularly. Please let me know who can help me

Retested mob. No. [protected]
Costomar id 251180
30/06/20. I recharge.. But recharge can't done.. Plz return my bank ac. I will recharge again.

Recharge can't get

Wish net give me connection and i have not satisfied this provider i am naw change the connection to other broadband connection i get my refund my installation charge ather wise give me fiber and modem

I have a wishnet connection since the last 5 years and i have faced no major issues until now.

Ever since the cyclone came, amphan, the internet connection has become worse and i'm facing extremely high ping loss. My local cable operator then has changed my connection to ftth but the high ping loss still remains.

I have complained to wishnet many times but of no avail. The ping loss remains high with major timeouts...

On june 12th 2020 i have sent you a mail asking to provide the details of your company so that i can launch a complaint against wishnet from march 2020 till date i am facing internet problems. I am paying rs 550 for 70 mbps whereas i am getting 0.59 mbps downloading speed and 1.57 mbps uploading speed. Moreover the operator is neither providing the customer id with the help of which i can launch a complaint

Below is the details of the operator
Name of the vendor - rabi
Ph no of the vendor - [protected] / [protected]
Address of the vendor - r network sewli barrackpore

Customer id - 105486
Lco - paramount


I am facing packet/ping loss from 1% to 40% always. Most of the time it stays around 15-20% and in peak time it rises upto 40%. Whenever the number o[censored]sers increases loss increases. They are probably using cheap hardware for connection though we are paying money. Live video meetings and online gaming is impossible. I have attached video proof. I have raised complained regularly, customer service just says we dont know when it will be fixed. There is no action taken at all. They don't even try to fix it. There are no other broadband providers available here hence they do not care about the customer. Please tell me the time it will take to fix it or whether your company can even fix it or not. The internet is completely unusable with even 1% loss. Please fix the loss and make it stable 0%.

I am the customer of Wishnet for last more than 15 years through their local service provider M/s. Worldview Telecom, Recently their service were interrupted since 20th May 2020 due to Amfun and though from 23rd May on wards CESC, KMC confirmed that 99% of the service is normal and your local support Worldview Telecom also confirmed that they had restored 100% of affected lines and only awaiting connectivity from wishnet, we continued suffer "no connectivity " from them.

This not only resulted a great loss due to lack of communication, I was not able to take part in any of the on-line meeting and operations which were very important and crucial especially during this lock down period.

When we pay in advance for the availing their service of providing connectivity and bandwidth and I recall even for a delay in recharge by an hour my service was withdrawn in the month of April 2020 during this lock down, especially when the local service provider collect payment only after submitting invoice mostly after renewal .

Now there were no indication either from Wishnet or the worldview telecom about when the connectivity will be restored. During my regular check up it is only on 5th June 2020, I find the connectivity was restored. Then on 9th June 2020 I had requested M/s. Wishnet, without prejudice my rights to proceed accordingly, to kindly compensate this period of inactivity by extending the validity by the number of days of inactivity as to make up their deficiency in service .

In this regard, I also tried to contact Wishnet through their Toll free customer care number many a times in vain. They also had not provided any email id at their website hence this complaint was uploaded through their facebook port with a request to kindly communicate per return as the the payment period of service is valid till next day.

I regret to inform that till date there were no reply neither from M/s. Wishnet Pvt. Ltd nor from M/s Worldview Telecom in this regard. Meantime on 11th June, we credited the a/c of M/s. Worldview Telecom as advised by them to avoid disconnection of connectivity/ service from them.

I would be grateful of your kind intervention for the end of justice to my appeal.

Dr. Dipankar Adhya CEO ADHIACON ( A/C No. 8486 )

I don't understand why they have given such a number as their helpline number which they don't even recieve. Moreover the connection reliability is degrading too much. Almost after one day the connection is lost - 'the host destination is unreachable' or 'request timed out'. The local operator explains me they cannot sort out the issue since i have shiftted to online payment.
The reason i have shifted to online payments; the local operator charged around rs. 100 extra each month. I used bronze 30. After adding 18% gst the amount reaches to around 690 but they charged my 790. So i had to shift to the online payment.
I have been facing the problem since 2 weeks. My user id is: 145799.

Dear sir
This is to inform you that i have taken the fiber broadband connection. For that our local operator is telling me that the connection will reach you within one day (Monday) then 10 min, 30 min,... Then 2 days, 3 days, 4 days, 5 days, 6 days and going on.
I am not getting the connection for a second and red light is blinking in device always.
Also the customer care is not helping to resolve this issue.
This is not expected from such a renowned service provider.

Please help to resolve or refund my money.

Waiting for early response...
Thanks
Regards
Goutam kumar das ([protected])
Local operator: rajib das
Locality: laskarpur, peyara bagan
Pin : 700153

From 20th may, 2020, internet connection is not available in the area nalpur, howrah - 711310. Customer service centre phone is temporary unavailable. So what people will do?? Is there any answer to you??
Such a bad experience i have ever faced. Shame.. Shame..

I would like to inform that my ftth line is not restored yet since 21/05/2020. But suddenly on friday (05/06/2020) i got a message from wishnet that the problem is resolved against my earlier docket: 632856 dated 25/05/2020.

But this is totally false. The ftth line is still off.

My address is 30e selimpur road, dhakuria, kolkata -700031.
Lco: unique cables

My lco (Local cable operator), gave me a temporary cat 5 connection last friday, which is very much interruptive with very inconsistent speed (On the lower side). Every day he comes up with the answer that wishnet fibre team will come and fix my ftth. But that day hasn't arrived yet after 3 weeks of severe problem.

I cannot do my work from home. Moreover my child cannot attend her online classes of school properly due to connection problem.

This is getting too much.

I have also raised another docket : 634605 dated 06/06/2020.
I have also emailed them. But of no use. No one picks up as i call their customer care number.

From 12 noon there is no internet connection. Ans service provider is also not sure that when the problem gets resolved. Please resolve the problem as early as possible.
Customer id:260262

Most irresponsible and untrustworthy isp in kolkata. Since 20th may night the broadband service disrupted and till today it is not restored. What is most unfortunate nobody is attending phone calls or dockets complaint at their help line numbers. The franchise only raising the finger to the wishnet center for their fault. Despite, wishnet are sending sms to pay the monthly charges and threatening of withdrawal of service. Between the time i contacted alliance and they have provided the service within one day.

I have been using wishnet for about 3 months and 50% of the time there is outage. Customer care number is never reachable and no one answers the phone. Have never seen such poor service.

For the last 15 days there is no internet service in my area. I live in santragachi ramkrishna mandirpara. I heard other internet services resolved their problem. But wish net is not resolving us. When I call in customer service nobody picks up or line simply get disconnected. Finally I someone picked up my call yesterday and when I asked when will the problem get resolved the executive told me he don't know and told me to just wait. Then I asked give me my docket no for my complaint, then he said sorry we are not submitting complaints now. I asked my local operator, they said they don't know anything. I recharged my internet on 20th may. So that means half month I could not do internet. And still I don't know when service will be back again. I also work from home and now I am totally screwed up. I never imagined that wish net customer service is this much bad. I want my money refunded.

Hi, i am using wishnet since 2018. It was ok till 2019 but from 2020 the support of local provider is very bad... Rude in behaviour and worst support. Please do the needful.
Local provider is from new purbayan, south canel road, chingrighata, kolkata 700105

I don't have an internet connection from post-cyclone amphan. It is been 15 days. Customer care don't take care to receive calls. Now in the work from home situation and it is very difficult for us to work without stable internet connection. I had already paid my monthly amount of rs 950. I feel cheated and harassed by this company.