Woodland Complaints & Reviews

Hi Sir/Madam,

I have been victimized by the Bhubaneswar branch of Pantaloon retail store, which has sold me a defective pair of Woodland Shoes. After just one day of wearing, the elastic holding the shoe's tongue came off. When I went to avail the said two-year warranty, I was provided with excuses but I remained adamant. Finally the took it for repair and called me a week later. When I received the repaired product, I was shocked to see that they had ripped a thread holding two parts of the shoe's tongue and now it waits to come apart completely. They are now refusing to take it back again for repairs and offering lame excuses that there is no harm in using the shoes as such.

Please ensure that retail marts do not violate the terms of warranty and sell products that are not defective.

Best regards,
Sunil Kumar

I bought a pair of woodland boots from a mall in Gurgaon in January this year. Within a day of doing so, the fastener for securing the lace from one boot came off. I took it to the retail shop who replaced it without a question. I then returned to my home town of Madikeri in Karnataka and then went on a trek into the Himalayas. On the first day the same problem that I had experienced recurred. Then a few days later the 'eye-hole' for the lace also broke. This caused me great discomfort and inconvenience while trekking.
I will say, however, that the sole of the boots remained in good condition despite the rough wear and the harsh environment.

Hi,
I have bought a trouser TR 160 for 1495 from woodlands, 79, D.B Road, R.S. Puram, Coimbatore -2 and as the trouser was not finished at the bottom they said they will finish and give it to me. They measured the length and told me get it the next day. I paid and left. The next day when I went to the shop and tried it on it was too short. When I asked the manager he didn't replace or refund. I like to get a replacement or refund. Please do the needful. Otherwise I have to take legal action.

Thiyagarajan

[protected]

I have purchased a pair of woodland shoes from akota road woodland outlet on[protected] & only in the span of 2 months the sole of the left shoe found broken. As I have informed the outlet owner they said that the company will give replacement of the sole within a month but I want the Replacement of whole Shoe Pair cause I have paid Rs.: 3020/- & not satisfied with the Product.

I bought a pair of sandals in the month of march.Cover under where the foot rest what they call as the sweat laether got damaged .I claimed the warranty they repaired it in a time of one month.I found that the main sole was damaged as there were two cuts on the sole which occurred during the repair.I told the head over there, they told me, that it would not create any problem, but now its's completely torn off and is unuseable.PLEASE help me...

I have purchased one woodland footwear (article no: GP 0049105 Khaki, DM Nubuk 41, Bar code no.[protected] from Aero Club, 15/7, J. L. Nehru Rd., Grand Hotel, Kolkata (Bill no. 1647) on 03/6/2008 spending Rs. 1695/-. After using it for about 6-7 months (not regularly), I found that the base of the chappal/sandal has got completely damaged and stitch of the base leather had also came out. As you understand that due to damage in base in the soul it become unworthy of a comfortable walk. Since, there was no woodland store in the district I work (Varanasi 221005), I went to the shop from where I purchased only during this summer vacation (which is 750km away from my working place, Varanasi) which happens to be on just one year from the date of purchase. The shop owner had simply said that since it is 1yr, they don’t have any responsibility. It hurts. I thought that they should feel shame seeing the condition of the chappal which is sold at Rs. 1695/- and not even used for 6 months. Every time, Woodland, puts advertisement, they insist that these expensive chappals or shoes are all weather-resistant. Are those words just for catching customers?! The company like Woodland is expected to take all the responsibility for this kind of defects if it rare. By profession I am a Central University lecturer. Hence, it is not that I am using that at its tolerance limit. Further, during the winter session (3months), I have not even used it. Then, why should it happen? Frankly speaking, I am not ready accept the idea that Woodland does not have responsibility after 90days or so. It is expensive in its category and you should be responsible for its quality. If, you don’t, everybody should know that you are just selling cheap product in high price. I have sent mails but yet to get reply. Let us make more awareness among the customer. This myth that woodland shoes and chappals are all weather resistant must be eliminated.

I have purchase a shoe from woodland which cost me 2400/- bugs considring the brnad of woodland only, having a hope of having a good quality of pair.

It just got the opposite having told that 3 months of warranty, it was soon I was again standing in the store to replace my pair of shoes because of the stiches of left shoe. It took 10 days to replace the shoes and given me chance to replace it with any other shoe model also.

After some 25 days again the new pair got detached from the soul. I have again logged a complaint and demanded for the replacement. Dealer send the shoe which was still in warranty phase and was liable to get replaced.

This time Woodland took 30 days to give the answer and they havent replaced the pair they were only fixed, Only question I have is when it was there in a period of warranty then why it was not replaced.

It is only till the time a cutomer purchase goods is a "King", after purchasing it his headache only. Before purchasing there are lot of promises of warranties but afterwards those al are like pomises being made by politician.

I stay in Faridabad ( Haryana ) . I went to Bhopal last week with family . I purchased a foot wear for my son from Woodland store ( E5 / 11, Near Habibganj Police station, Bitten Market, Bhopal ) vide TIN no - [protected], Bill number 576 dated 17.5.09 . The contact number of the shop is[protected]

I am shocked to see that threads are coming out, beading is coming out so badly in less than a week time . The footwear was costig Rs.1595-00 and we have lost faith in the brand of of woodland .

There seems to be something fundamental wrong in the manufacturing process of the woodland factory . How can a footwear behave even worse than a road-side shop quality ??

my child is not able to use this footwear at all now . Please let me know where should i despatch these foowear ... This is surely my last purchase of woodland brand ..

regards

Sandeep Bathla
Vice - President (Quality)
Andritz Hydro
Faridabad
[protected] ( mobile )

I am extremely dissatisfied with the Woodland product & service. One month ago I purchased a pair of shoes from Woodland Showroom (Begumpet, Hyderabad branch). Shoe got damage because of Woodland spray polish which I purchased along with the shoe. I gave the shoe for repair but the showroom people were unable to repair it and they said that it has to be sent to Delhi at their main branch. I asked them to replace it but they denied it. Its been more than 15 working days and I am still waiting for their response and every time I have to call them to check for the update. At this point of time, I am very upset with all this run-around procedure and will make sure that no one buys Woodland shoes among my friends & relatives. This is the worst service which I have received till date. I hope someone seriously take action on such companies who are just eat-up customer money and never provide the service which they are mentioning on the promotions.

I purchased a fresh pair of shoes (Tin no. [protected]) costing Rs. 2595/ for my son from M/S Aero Club Sop No. 39, Cloud Nine, The Mall Amritsar on 11/10/08 vide cash memo no. 197. The sole of one shoe started to crack after two months. When I approached the show room, they said It won't be further damaged. However within three months It cracked further.
When I approached the salesman there, he advised me to visit some other day because only manager could attend the complaint. Next time after arguments, they agreed to replace the sole for Rs. 450/ .
Actually they should replace the pair and give me the new one. If at all the company only replaces the sole, I should not pay for it.
I request that I should immediately get repalcement or else I shall have to approach the consumer court for the harrassment and the defective product.
sukhdev singh
c-4, GNDU Campus Amritsar

I Pranav Mehta from Pune(laxmi road), India had visited the WOODLAND showroom and purchased a footwear which has 3 months warrenty but unfortunately in 15-20 days stiches in front of the footwear came out.while puchasing the sandal they did not informs us how to maintain the footwear( about spray) . when footwear was damaged the manager of the showroom was blaming us that it is done by yourself. As soon as we reached the showroom, the manager reacted very carelessly and spoke rudely and really very bad in his behaviour .After the footwear was repaired again stiches came out.while slightly washing the footwear blackish spots would appear and after drying the footwear would become FAINT.
i request you to please replace the footwear due its defect and there is no CUSTOMER SATISFACTION.

Hello

I bought a Woodland Sandal on 22/07/2008 for Rs 1270(Bill No: 2056) (Article: GD 4047 Khakhi Foowear) from Woodland store located at S.V. Road, Andheri (West), Mumbai (Earthline Apparels Private Ltd., Contact no:[protected]. At the time of purchase, I was informed that any kind of damage to the sandal would be covered under Service/ Warranty for 1 year. Also when I queried, why the detail of the 1 year warranty is not mentioned on the bill, I was informed that in case of any problem I should just get the bill along and the repairing would be done free of charge until 1 year.
The cushion below the foot has come apart(torn) within just 6 months o[censored]se.
When I brought this to the notice of Woodland store located in Bhayandar(East), I was asked by the representative at the store to get the footwear and it would be repaired without any charge being levied. On taking my sandal to the Bhayandar store, the representative had changed and new representative informed that it is covered under warranty and not under service period and warranty is only for 3 months and not a year. I was surprised to hear this new policy from a new representative.I directly made the representative speak with manager of the Andheri storeJai Singh(as he introduced himself) and he promised that he would do as promised and get the Sandal repaired. I was asked to contact the store where I bought it i.e. Andheri Woodland store(Earthline Apparels, S.V. Road) and to get the sandals to his store and mentioned he would do as promised.
Today when I called up the store to take the sandal for repair, I was informed Jai Singh is on Leave for 15 days. If this delay continues, I would end up crossing the 1 Year period and then I would get charged for the repair.


Arent the Woodland Organisation seniors keen on delivering quality products and service and also have a uniform policy across all stores and all representatives?
This would spare the customer from being fooled.

I hope my complaint reaches the right audience and this issue of harrasing the consumer/ customer with weird company policies comes to halt.

Please look into this at the earliest.

I HAD PURCHASED THE SHOES ARTICLE NO.GS4048 CAMEL 41 FOOTWEAR FROM AEROCLUB, WOODLAND STORE, SHOP # 1, 2, 3, 4, 26A ORCHID TOWER HINDUSTAN PARK, KOLKATA ON 10MARCH 2009. WITHIN 2 DAYS OF WEARING THE SHOES I FACED A PROBLEM. THE SOLES OF THE SHOES GOT CRACKED AND THE LEATHER STARTED WEARING OUT.I WENT TO THE SHOP THE VERY NEXT DAY AND REQUESTED THE SHOPKEEPER TO CHANGE THE SHOES. HOWEVER HE GAVE US A COMPLAINT NO AND ASKED US TO CONTACT HIM AFTER 2 WEEKS SO THAT HE WOULD REPLACE THE SHOES WITH A NEW PAIR. HOWEVER AFTER TWO WEEKS WHEN WE WENT BACK TO THE SHOP, THEY SAID THAT THE SAME MODEL OF THE SHOE WAS NOT AVAILABLE AND THEY INSISTED THAT WE TAKE A NEW MODEL WHICH WAS MORE EXPENSIVE THEN THE 1ST ONE. WE TRIED TO CONVINCE SHOP KEEPER TO REPLACE THE SHOES BUT HE ENSURED ME THAT IT CAN NOT BE REPLACED . WE ALSO TOLD HIM THAT IF POSSIBLE TO REFUND THE AMOUNT AS WE WOULD NOT BE INTERESTED IN A NEW PAIR. HOWEVER IN VAIN.

WOULD PLEASE REQUEST YOU TO LOOK INTO THE MATTER AND REVERT WITH YOUR VALUABLE FEEDBACK AND SUGGESTION IN THE ABOVE NO
THANKING YOU

DR ALOK KUMAR DATTA
.[protected]

I bought a pair of shoes of woodland from PRIME SPORTS, 39/1700, M G ROAD, PALLIMUKKU, ERNAKULAM, KERALA on 03.01.09 vide bill no.8798 availing a discount of Rs.750/- on the marked price of the shoes Rs.2495/- and I paid Rs.1745/- including VAT @ 12.5%
I gave back the shoes to the dealer on 11.03.09 as the sole of one of the shoes was too damaged to use. The shoes were taken by the dealer for sending it to their HQ requsting me to wait for about 20 days
Today 06.04.09 when I went to the shop to enquire the shoes I handed over, I was told that the company stopped production of the model I purchased and said I can take any other model and the value of it will be reduced Rs.1745/- Ipaid for the shoes I purchased.
I bought the shoes only wooed by the heavy discount offered by the company and while purchang it I asked the sales man about the quality of the shoes and he assured me shoes are as good as new and the discount is the yearly discount offer by the company.
My demand is that, I should get a reduction of Rs.2495/- on the shoes I purchase in place of my old shoes I handed over, maintaining the discount I have been given.

Ref:-Shree/woodland/214/04/09 Dated:-03/04/02009

To,
The Marketing Manager
Woodland
India

Sub:- Replacement of shoe.

Dear Sir,

I had purchase a wood land shoe from your local company out let here at Bhopal
It is pinching small finger of the left foot. The local out let people tried to repair it three times with no results. Kindly replace the same and oblige.

Thanking You

Yours Faithfully

Prateek Khare
27, Jawahar Bhawan
Roshanpura New Market
Bhopal (M.P.)462003
Ph:[protected]/[protected]


Copy 1:-Retai out let BHOPAL

I purchased a pair of shoes from your company showroom placed at bapu bazaar UDAIPUR last year.leather from particular places i.e. above ankle and at last finger side getting spoiled i.e. damaging without any reasons .I think it must be a manufacturing mistakeand thats why I had deposited that shoes to showroom.I have been using your product since 8 years and found such complaints fist time .hope you wiil not divert your customer to any other brand.

POOR QLTY SHOE, CHARGIN EXTRA MONEY FOR REPLACEMENT
Sir,
I bought a pair of shoes of Company Woodland, from Punjab Boot House, MP Nagar, Bhopal. on 29/01/2009 for Rs. 2335/- and because the sole of the shoes worn out in just 1 month.. I went to the shop on 15/03/2009. They kept the shoe saying they will get it repaired and gave me the Receipt no 1956 dated. 15/03/2009.

But even today i.e. 2/04/2009... I am unable to get my shoe... instead personal from Punjab Boot House are saying... we will get the shoe replaced but for that I will have to pay extra amount of Rs. 400/- approx (20% of the amount of shoe I purchased... against the new pair of shoe they will give.)


Tamesh Yadav,
Block C 13/6, SBI Officers Colony,
Char Imli, Bhopal MP,
Mob.[protected],[protected]

Hi,

I purchased a woodland shoe on 19 January 2009 for Rs1, 900.00 from the Lower Parel factory outlet. Haveing barely used it for a week the sole started wearing off on the sides. On 13 February 2009 I gave the shoe for pasting at the Andheri West outlet near Shoppers Stop. It took them two weeks to paste the shoe. It wasnt the time that shocked me but the manner in which it was pasted.

I have now received the shoe but after pasting there are scrape marks and the work is extremely shabby. It is shocking to note that a company like Woodland can provide such a product and was further suprised to see the kind of aftersale service that was provided. One look at the shoe and looks like it has been used for a year!!

I purchased a woodlanf brand khaki shoe apray from'Fusion shoe park' on laxmi roadPune vide bill no:12986 on 10.02.2009. It cost me Rs.175.with product code:[protected]. Iused it just once. When I tried to spray on 18.03.09 the spray nozzle is not workking. When I complained to the shop they refused to listen and said there is no guarantee and company does not replace.
What the use of this poilsh conatiner if I cant use it.
This is really rubbish and careless behaviuour of the company. I need to get the same replaced.

Dear Sir,

I have procured woodland shoes model RIG 2100 ASSR from AERO CLUB Woodland Store Shop No. 6267/9, DC Road Sadar Bajar, Ambala Cantt.[protected] against retail Invoice No. 2566 dated 29/10/08 Rs. 2245/-.
Leather of the one shoe is totally squeezed and looking very shabby and shape of the both shoes also changed. I went to shop for the replacement but he refused.
I would request you to do the needfull in the matter.

Thanks & Regards,

Rajesh Dhiman
[protected]