ACT Fibernet Complaints & Reviews

Hi act team,
I raised a complaint on saturday night, ticket no. [protected]. Till now nobody called me.
Such a irresponsible worst server i can not find in this planet. Do you people don't feel shame to claim we will address in 24 hours in customer care call voice advertisement. To call your customer care i need to waste at least 10-20 minutes, because it is a luck for me to reach you guys.
This is not the first time, i raised a complaint almost 5-6 times in last 2-3 months. It is regularly i am getting the issues once in a 2 weeks. You guys as usual you show your irresponsibility. It will take at least 2-3 days to resolve the issue.
Taking the connection in act it is like loosing the peace.
I am not getting words to blame you guys. I am paying money for your service and calling and i need to waste my time to get your worst service in the planet. May be government companies are better. Every time you guys says i will not get issue again, but regularly i am getting the issues without any interrupt.
Please do your duty, i am not paying money to your company for your shameless service. I think i should not mention please, that is your responsibility, but you guys worse than government employees, so i need to use please.
I am feeling shame to go with worst thing in the planet.

I raised a connection shifting request on[protected], still my request is not resolved. My ACT account no:[protected]. Please address my issue ASAP.

I have referred one of my friend through act broadband referral program, they promised me to give tickets, I complained to them many times through calls and mails. Every time they are saying, one of our team will contact you within 24 hours but they never called me. My problem was not solved till now..! My account no. :[protected].

Dear sir,
My name is n. Venkateswara rao. One year back i have used act fiber net without any problem in chinthal. Due to my some personal reasons i have shifted to new house in chinthal and contact act fiber net customer care for shifting the connection to my new house. After calling several times one executive come and take the money and he went without connecting broadband to my system.

Again i call several times to act fiber net customer care and exist executive also. But there is no response. Recently i have received invoice for month of august-2016. Is it possible to generate invoice without broadand connection. It is very ridiculous.

Please help me to get solution in this matter.


My details are:
Account no :[protected]

Name : n. Venkateswara rao

Thank you sir,
Venkateswara rao

Act in vijayawada responds exremely slow to businesses. It has been 2 days sinvce the complaint and 2 days o[censored]nbilling and atleast 10'calls to them... Problem is still fixed. This seems to be a pattern of repeated connecticity issues and no permanent soultion has been derived. Ao both... Reaponse time and permanent solution seem to be issues they arent able to resolve.

I'm putting forward this complaint here after waiting for months, in hope that some day ACTcorp will stop their fraudulent FUP practices. Its been more than 4 months that my FUP limit of 50 GB is been capped way before its due date. I have thoroughly checked my usage. There is no way i can use up 50 GB of data in just a matter of 15 - 20 days!!

My internet was really slow since 3 days. Complaint ticket number # [protected]. Just today i had checked the FUP limit used was 15GB in the afternoon. Around 1 o clock. When i checked again at around 3 o clock, the usage shows 17GB. How is it that i've used 2 gb of data in the matter of 2 hours when my computer was not even on? And inspite of my internet bieng so slow for the past 3 days!! Unbelievable.

Their customer executives have no clue what they are talking about. They tell me that someone in my apartment might be hacking my connection and using it. I change my passwords often. I would really appreciate if they didnt portray a good image and secretly rob their customers. They increase the FUP limits and speeds of the connection without even informing. Then show manipulated usage numbers! I'm not the only one who's going through this. My cousins are facing the same.

Now this is getting frustrating after paying for a package of 6 months. I'll soon register an FIR, if that can help.

Jyoti Kumar
ACTcorp account ID:[protected]

Dear sir,

My laptop adapter and lan port are burnt due to high power fluctuation in act fibernet. I am using act for the past 4 years and only now i faced this issue. I want high speed internet but not at the expense of repairing my laptop. Act should take measures to take care of power fluctuations in their fibernet. Otherwise, soon customers will switch to other internet providers. I stay in ombr layout.

Hi, i have raised multiple complains that internet is working.
From the month of june - july, most of the time there was no internet connectivity. Technical guy will say, there is a problem in fiber or a problem in box, which is fixed now, but actually after 2-3 days issue will show up again.
I talked to customer care multiple times, each time they mentioned that they will provide the permanent resolution.
But still i am facing this issue.

When i called customer care that i need wave off on the days i haven't used, they mentioned that only 1 day (In a month) i haven't used the internet, inspite of the fact, internet was not working for more than 10 days for a month.

From the last 1 week, you guys are disconnecting the internet in the middle of the night and i do night shift and doing complete payment every month on time and why are you guys disconnecting it everyday in the night ??? I do night shift and work from home and am not able to work properly.This has been happening continuously from the last one week.FIX THIS ISSUE ASAP!!

I paid for 6 months altogether, now i have changed my address and act doed not have coverage to new address. I have completed 4.5 months, and they need to return the billing amount for 1.5 months which is rs 1800, but they are not paying me that. I have called so many times, on call they are saying refund team will call you and you will get your due amount back, but they are just closing the ticket next without intimating me.

Complain no. - [protected]

Hi all,

I have registered a complain on monday regarding connectivity issue with ticket number [protected], it has been more than 60 hours now and i have not received any solution or update on it.

This is the same communication i have been receiving from the executives "sir, issue will be resolved in next 24 hours". None of them has escalated or prioritized this issue, none of them has arranged for a call back or any update.

If you are not capable of providing service, please refund my amount immediately and i will inform the same to all members in my offices so that they are not caught in your pathetic services web and do not have to face the same, i hope at-least this will be done in next 24 hours.

"beam/act company think we are the market leaders but you people need to improve services for fast resolution to customer"

Thanks,
Abhay

I was very thrilled about getting act network, owing to its repute. However i am thoroughly disappointed. Act collect money for installation and the plan in advance. I had paid for the plan for one month consumption and installation charges on july 21. I was told i will get in the connection in a day. Worse i way also told that installation can happen on a sunday.

However, it is now 6 days and there is a confusion on junction box installation.

I am disgusted and amused with the service standards, and wonder does act actually deserve such a reputation.

Hi this is sunil requested for new connection on 19/07/2016 and paid for 1685 on the same day and till today they have done nothing for that request and the agent is not even answering the calls if make any call to him.
This is his contact no;[protected] and after paying the bill i got conformation from the no [protected].
By tomorrow 12 pm if i didn't my connection done otherwise call the request and refund the amount which we paid i;e 1785 to that agent.

Hi,

I'm back for the 3rd consecutive day to say that again my act internet services is not working.
I'm running short of words to describe the service you provide for a new customer.

Acc number :[protected]
Registered phone number is [protected].

Anyways u will not respond to this email like you didn't for my previous emails.

Still i have no choice because i have paid 1299 advance for this crap service.

Kindly help if possible by fixing for a long term.
Else all your customers including me with switch to different internet service provider.

Regards,
Shah fahad

I am siddhath and i am a beam telecom customer.. I am very disappointed with beam telecom. Since past 2 weeks i am getting frequent disturbances in the internet connection and also i have made repeated complaints and the standard answer i get is "it will be done within 24 hours". I am severely unhappy and this caused a lot of inconvenience to my academic and professional commitments. I will be forced not to renew my beam connection and go to consumer court for lack of responce and redressal of customer grivance. I await your response. Thank you

Kindly provide the internet service in pallikaranai
One o[censored]r executive called to me i ask to install the wifi they are refuse to to install bacoz they provide only in street not in main road area. What is happen in ur service, near my home street are get act fibrenet connection bt i not eligible for the service kindly take this complaint as soon as possible

Hi,
My internet goes off when there is wind and little rain. account no:[protected]. i have raised multiple tickets - [protected], [protected] and [protected] this month. all tickets are closed saying trouble is resolved. no one is calling me to check and i strongly believe technicians are either not coming or have no clue where the trouble is. i have asked for credits no one called back as promised. entire last night there was no internet as it was raining again. last and this whole month there were lot of disconnections. what is the point o[censored]sing internet if it doesn't work when it rains? very disappointed with service.
Is there someone who can take care of this problem? or shall i switch to hathway as i am constantly getting messages from them with the offer of 40mbps with 100gb for same price.

Not to forget pathetic customer service line which is always busy.

From a dissatisfied customer again.
Name: mohd razzakh,
Account no:[protected],
Registered mobile: [protected].

Hi, i have raised a complaint with beam telecom 2 days back stating that internet link is down at my place, they have raised a tkt with high priority and told me that it will be resolved in 24hrs but its not resolved, when i called them again after 24 hrs they say it will take another 24 hrs to resolve the issue, because of this i am loosing my work and beam is so pathetic that they don't even give a update to the customer about the status of the ticket as every time customer need to follow up with them. I request to resolve this issue asap as i am loosing my work including my pay because of this issue.

Following are the details:
Ticket details for your reference
Ticket no:[protected]
Ticket description:
Ticket priority: higher
Ticket status: pending

Hi

We at eminence technologies provide services to australia. Please note our services. Website designing, online marketing, web development, e-commerce, web hosting, software development etc, for all the services which we make, we need internet, however act has not provided the service even after calling 5 to 6 and not responded to our phone calls also. We had raised a complaint early morning 8 am till now the issue is not resolved. Please not the ticket number. We lost the business of aud $2780.00 also note all my employees are sitting idle because of no internet. Kindly help us i getting the compensation for the loss and not providing us the proper service.

Regards
Kumar sathyanarayana
Managing director
Eminence technologies.

Venkat, phone number [protected] is the act contact who installed this connection.
I paid rs1701 by debit card for one-month internet package. He then told me that if i pay for 6 months i would get the router free along with 6 months of internet. So i topped up the payment with a cheque of rs 5505 to pay for the remaining 5 months.
However, my connection is not registered as 6 months but as one - month package plus payment for router.
The company then installed a high end router worth rs 4500 and not the regular router which is cheaper. They deducted rs 4500 from my payment and used it for the router and not for the internet package. I was not informed about this till last month.
Because of this error in registration i have been billed from the second month, penalties for late payment and frequent suspension of the internet connection. I have been trying to resolve this issue for the past two months however venkat and customer care have done nothing.