ACT Fibernet Complaints & Reviews

Dear team,

It was my mistake to pay for 6 months. please refund else give me reasons in writing so that i can submit it while filing a consumer case.

Pathetic service in hyderabad, the understanding of customer service agents is beyond imagination. my complaint started right from the day 1, they are so many actually which is listed here.
1st. i moved to a new building and called #actcorp for a #newconnection...

My act user id is 11973136 and i am on the 50gb fup plan at 30mbps plan. this plan was taken last month and within a week we faced problem in the connectivity. after much hassle and a tug of war, a guy from the isp came and resolved the connectivity issue (the issue was, we were not able to connect more than 2 particular devices to the internet either through wifi or lan). after this issue got resolved, then the other issue started. within...

I am from Bangalore. My userid is 10766135 . I have raised a complaint of not getting internet on 29th Jun ([protected]) .It's been more than a week and there is no resolution. I didn't get any call back also. I have called several times but i don't see a closer. It is more than a week. Please get it resolved asap....

My name is gnanender
Contact me on [protected] urgently or this will be serious.

I want to lodge a complaint against a broadband service provider called " act broadband " i made a complaint to there office those details are
Account number is[protected]
Userid is [protected]@hotmail.com
Ticket details for your reference
Ticket no:[protected]
Ticket description:
Ticket...

Last month 24th i requested to shift my connection and till the date i didn't get the connection in my home, due to the bad service provided by ACT and the customer care executive attitude i am forced for the disconnection of the account. as i didn't used the internet i would like to know about the refund of the amount paid for shifting and i believe that as the bill is generated first of the month i haven't used the connection i don't need...

Hi,

From past one month, i am trying to the removal of power supply box/junction box from our house electric connection and without confirming with me act fibernet executives have closed that ticket and not even informed me about closing. whenever i used to call customer care or follow up with them regarding this they just have only 3 sentences to say.

1) sorry for the inconvenience
2) you will get a...

This pertains to ACT network, our wifi is not connecting properLy since 6 months and we have complained almost more than 25 times in this 6 mnths. there is a router problem and they need to replace but their officials are not taking it into prIority, once we complained harshly and they came it worked for 4 days and again the same problem. they are not looking into the problem seriously. It pertainS to ACT NEWORK WIFI. so i ve no option other...

I have raised a connection shifting request on 28th june with your team, and i remain with out internet till date. this shows how customer focused you are and how efficient your team is!

I have been following up since 3 days, but the standard response i get is 'i will forward this to our back end team and they will call you'.

You people just chase till the bill payment is done and once the amount is paid, you...

I have sent many emails and have called so many times to check about the billing. i was told that i am on 6+1 month subscription hence i will have to wait till this package gets over then, i can get month on month bill. i was told that they have raised request to change this to month on month bill plan every time.

I opted for the service by jan last week and as per 6+1 plan i should not be getting any bill till july end. however...

I requested for a new connection and a agent from act came to my house to collect form. along with form he collected 1650₹ as installation charges. after that i didn't got any call or msg from act. so i tried to contact the local technician from act. when i spoke to him i can to know that in my area the existing server is full and they are trying to install a new server. after installing the new server only they can able to give new connections...

Dear sir, i taken connection in act broadband on 21/6/16 and they collected approx. 1900 rs for connection and package at the time collecting the amount they told me that with in two days you will get the connection and next day i got verification call and they told me with in two days you will get the connection but still today 5/7/16 no connection.. many times i called customer care service number may raise compliant but no one responding...

I am a user of ACT Fibernet. I recently shifted to a new house and I registered a request for shifting the connection too. It has been more than 10 days now and i have not received any call or update from them. I am not able to do my office work at as i don't have internet connection. While giving connection they said that within 3 days shifting of connection will happen. While registering the request they said it will be 7 days. Now its...

They are not bothering of customers complaints. They are closing the tickets (compliants) with out my permission. In billing procedure also cheating the customers.
As when we are calling to customer care we must wait a lot of time its too much band to the normal customer to bare that call cost.
They are irritating customer when issues occur...
please take necessary action about ACT BROADBAND (VIJAYAWADA)...
Thank...

Tough the issue is resolved now after 35 hours of waiting&after wasting my 255/- rupees balance on their customer support's heavy call rate(while calling to complain&getting no response with the issue again&again) I would say a really worst&slow customer support they work like the most irresponsible human beings on earth.very disappointed....

My internet is not working for last 1 day from 01.07.16 and there is no customer care to respond my calls. customer care line is busy. My bill is Rs. 1200+ every month. I request to compensate the loss of work and days in internet in bill. Last time they assured me that customer service would be taken care but no improvement. Request to register a complaint on this. I need refund if money, installation and loss of business....

There was a problem with my internet connection 2 days ago for 6 days. I called act customer support but no appropriate response was given.
Finally i posted my complain here. Later that day, they sent a technician and he finally fixed the problem.
He that it was a loose wire connection. After that the internet was fine until today.
Today I'm experiencing the same problem again.
Kindly, send the technicain again...

Act fibrenet is doing fraud in the name of fup reset. hence i stopped resetting fup and carefully using 70 gb of given data. but to my surprise it has exhausted within 25 days in last month. i was shocked to see my fup has reached when i can say i hardly used 30 gb. i called customer care and the stupid guy said to me that i only have used as if he is monitoring my internet usage through the back of the window. it was too annoying.
I...

We have had continuous problems since we took this connection in February this year. As our business is entirely dependent on connectivity. Poor quality of service from ACT has caused us significant loss of business. During down times none of their numbers are answered nor are any emails or sms responded to. They have a cavalier attitude to customer service and are only in business to make money without provide the promised services to their...

From last one week i.e, on 26th June 2016 iam not getting the internet i gave 5 complaints till now, to the provider but the issue was not solved.When i call them every time they keep on saying that please give us 24 hours time.whem iam calling to the customer service guys i have to wait for 15 to 20 mins on call. All my works are stopped due to these guys and in additional extra Phone bill and waste of my valuable time.

My...

Dear bexxar act company, (See how many tickets i have been registered)

From 23rd may i have complained that there is a problem and network not available. My family have called the call center many times i think they have spend more than 1000rs on my calls only. Every-time a new ticket is registered. Are customers looking like fools.


Account number is[protected]

Ticket no:[protected] 23...