ACT Fibernet Complaints & Reviews

Username : [protected]@gmail.com
Phone num : [protected]
Account id :[protected]

I have been subscribing to act fibernet for the last 5 years. Of late, i am facing a serious issue for the last two days with respect to my connection. Somebody is doing some mischief at the box that is installed at our opposite residence. The box consists of a network switch.
The incoming ports are more than the number of ports available at the switch. So they are removing my cable from the switch and inserting the other one. For that reason, i am not getting internet connection as my cable was intentonally removed though
I paid the bill for the next 6 months cycle in full payment.
This is a serious mischief done by the executive or concerned authorities from act fibernet. I got phone call concerned authorities
Name : avinash
Phone num :[protected]
He saying that! They are removing my cable from the switch and
Inserting the other one. So i asked solution, he said there is no switch to reconnecting and just put my call off and many times im trying to call him he not even responding
I have escalated this issue to the act fibernet customer care team, they made sure that this would not happen again. But it is of no use to me.

Dear sir

From last 6 years i am using act fibre net connection, 3 years back i shifted address: mallikarjuna nagar, sai krupa kokkula, 18-449, malkajgiri. while shifting they charged for rs. 350/-.
Without my/appt association permission they kept power box on my terrace. recently i noticed that power box, so appt association asking me to pay the power bill for last 3 years.
Regarding this i raised request to act many times through mail and phone. from past 3 months they didn't respond properly withreference i am attaching snapshot of mail communication,

Please solve the problem as soon as possible.

M. k durga prasad
Ph no. [protected]
Act account no.[protected]

Ticket no:[protected]

I need immediate action regarding the above ticket.

I am not receiving internet since 10 days. Made so many complaints still no action as been taken.
I don't know what the other guys doing. They are such full of. Throw them into the garbage and hire the active personalities. Very worst service that am facing with you people. If it is not possible to solve the problem then terminate the connection. I don't mind in getting the other new operator. No one is responsible. I already took this action to consumer complaints. The result is null.

Please look into it and i need the issue to solved by today evening without a miss.

I have been subscribing to act fibernet for the last 2-3 years. Of late, i am facing a serious issue for the last one month with respect to my connection. Somebody is doing some mischief at the box that is installed at our residence. The box consists of a network switch which has around 8 ports. The incoming ports are more than the number of ports available at the switch. So they are removing my cable from the switch and inserting the other...

Hello,

I have just started using act broadband for just 3 days and my usage shoots to 14gb within no time.In this period i hardly used youtube streaming or movie downloading but still my usage is shooting like a rocket speed and if this continue i have to switch to another provide soon. Please correct your live usage monitoring tool else you will loose many clients.

+
Username :[protected]
Account id :[protected]
Subscribed package : act storm
Approx. Live usage :


14.00 gb (Quota 60.00 gb
+

I registered a complaint 3 weeks ago and no action taken on that. On the top of that customer care number [protected] always coming busy.

Ticket no: [protected] registered on 26 june 2016

Somehow i got success and customer care picked the call and at that time too they said they will look into the issue and no regret and registered a new ticket number

Ticket no: [protected] registered on 15 july 2016

Now beam customer care service getting bad day by day.

Kindly look into the matter, i have us clients, and have important meetings but because your act fibernet i am not able to wok only, half of times your net does not work only. last time i raised a complaint it got resolved after 6 days. this time kindly take up the issue seriously or else i file complaint in consumer forum.

Complaint id: [protected]

Requested for act fibernet new connection on 26/6/2016. Now 15 days are over but internet connection is not started till now. I have called more 10 times to

Act customer care. Twice act customer care raised complain and told within 24 hours they will respond. But they never respond. Every time i call act customer

Care, they respond the same. They are not even telling what is the problem with my application.

I have spent more then 100 rs just in talking act customer care. Event the agent who had took my application is not picking the call. Already wiring is done

Even i got call for document verification. Not getting what is the issue.

To much frustrated. Very bad act customer care process.

Caf no. 454344
Complain no. [protected], [protected]

Look like they didn't left me any option except for going to consumer forum.

Hello team,

This complaint is regarding act fibernet broadband connection.

We have been raised several complaints with the act team for slow internet and frequent disconnections also for usage data lose within short period of time.

Though there is no appropriate response from act team for these complaints.

I have tried to reach act team on their customer care number (+[protected] but always have a busy tone and it never connects to a executive.

I don't see a escalation matrix from act team, which is very important to a customer to contact.

Kindly help me to fix this issue.
Thank you.

Reference: act a/c[protected], disruption in internet connectivity intemittantly has becpme a serious headache. Technician has failed to rectify the problem for over a month now. Your representative inthe area has been busy attending conference w/o attending to the customer. May request a prompt remedial action pl. — col mp sinha

Act internet connection down in munuswamy salai, k. k. nagar, chennai-78 for last 3 days. customer service representative change for every call but response is same. "failure in your area, will fix soon." even nodal managers gives same response. noone returns calls as to the issue.
Nodal manager mentioned he cannot give timeline for fixing and customer service response says some major outbreak. but i know the service is only down near my area. noone has clarify of the issue.
Suddenly one rep calls and asked me to do power cycle of modem. no change.

Complaint number: [protected] (dated 10/7, time:10:14am)

Lost net connectivity on june 30th (ticket no.[protected]). i was told there is a problem with access point. i came back home on july 12th and found the issue is not resolved, during this period whenever i attempted to pay bill on act corp portal, it showed me the same message there is a problem with connectivity. other connections in my apartment building were working fine. on 11 july upon calling customer care they raised a new ticket [protected], issue still unresolved till 12 july, this time i was told traffic migration is going on so it took this much time, only upon saying other connectivity in my building are working fine and only my connection is interrupted, the cs agent came to his senses. i paid full amount, for no service for almost half a month.
I work as a manager in telecom company, i am sure no service activity will take 11 days. act fibernet team are highly irresponsible towards customer complaints.

Ac no.[protected]

Wat service u are providing for account number...[protected]... You have the staff in place to monitor monthly payment. Better employ people to monitor service status of your customer to provide so called "hassle free services".. Dont make lure of lucrative business on our money... As u have failed to provide the service... Credit the amount to the account.. Keep ur system transparent... Do u have process and procedure in place to run the business... Its a total crap... They dont have their operations in place... Customer care service is out of order... They dont have the required staff to handle the issue.

I had raised connection transfer request (Ticket no. [protected]) on 30th june 2016.
Till 7th july 2016 (Which is beyond sla of 7 days), nobody contacted me.
I had contacted act customer care multiple times and got the response that feasibility is done and very soon you will get a call from act to collect the address proof related documents.
On 8th july 2016, act representative came and collected the address proof and inr500/- towards connection shifting charges.
On 09th july 2016, a new ticket no. [protected] was created by act team for actual connection shifting.
On 10th july 2016, connection shifting team came and told me there is no port availability (I don't know what feasibility test they did in first 7 days).
I have never faced such a pathetic service.
If they are not able to provide service then they should not collect the connection shifting charges itself.

User id: 1148346

My registered no is [protected], and complaint ticket number is [protected]. i have requested for the transfer of connection but these people are not responding properly. made series of calls regarding this but no take over into this matter. the reasons and the explanations are unmatchable. fed off with there poor services. please check into this issue and get solved the issue.

After loosing all hopes of getting 'service', from their 'serviceless desk', i am sharing my pathetic experience here.

My a/c number :[protected]

My net got disconnected on saturday morning. (july 9th). i called to their customer care, and raised a complaint on that day afternoon (complaint id: [protected]). i have to do some office weekend release activities, and for that net connection is terribly important for me. i explained the same to the service care executive (her name mounika), and asked her to raise the ticket with highest priority. she assured me that the ticket will be resolved with in 24 hours.

I again called on that same day evening and requested to expedite the resolution, due to my desperate situation. it was a guy this time (name forgot). he also assured that, it already got assigned to a technisian, and will be resolved soon.

Day 2, sunday:

Still no connection. i again called to helpdesk. this time it was another guy - sameer. he spoke as if, he is ceo of this company, and he is not at all bothered about loosing customers. he arrogantly told that, there is some maintenance activity in whole hyderabad, and no one is getting internet. when i asked why it was not informed to me on saturday itself, then he tried to tell some other kaka burra stories. finally he said that, he is escalating the ticket, for early resolution.

Day 3, monday.

Still nothing happened. no net, not received even a single call from anyone. i again called to helpdesk, this time it was another guy - venkatesh. after repeating the same story, to my utter shock, he finally said, he is going to escalate the ticket for early resolution. that means, the yesterday's guy (sameer) didn't escalate even after so much persuasion.

Day 4. tuesday

Still no net. not received any call.
I had to apply for 'loss of pay leave' for not-performing the office activities, for the last 2 days.

These guys are shameless, with absolutely zero concern for customer requirements and customer sensibilities.

Pls some one take strict action against these cheaters. i am even thinking about going to consumer court. pls give some pointers regarding the same.

Thanks,
Haneef.

I have raised 7 consecutive tickets in past 20 days with connectivity loose stating server is down without any notification . its been 48 hours since i have raised a complaint where the SLA is 24 hours stiill no resolution .

My mail ID : [protected]@gmail.com

mobile Number : [protected]

Please help me with any penalty mechanism for beam so that they resolve the issue soon ....

Dear team,

It was my mistake to pay for 6 months. please refund else give me reasons in writing so that i can submit it while filing a consumer case.

Pathetic service in hyderabad, the understanding of customer service agents is beyond imagination. my complaint started right from the day 1, they are so many actually which is listed here.
1st. i moved to a new building and called #actcorp for a #newconnection line was always busy, sent several sms and no response. finally after 2 weeks of my request i got new connection with account no[protected].
2nd. there was an old cable connection in the building, so my request was not to levy installation #charges, they told it's #mandatory as they will give me new line with new cable. only to avoid installation i had to go for #6monthplan and after payment, your team gave me userid and password and requested to use the same line with old cable. which is really #unproffessional.
3rd. since 1st week itself the connection was #frequentlydisconnected. i don't understand what your team understands for the same. they never sent anyone to check it, coz the amount of time sense your #technician has. they tried to save their time by not visiting.
4th. as many as 10 times in the same #week i called and it was really hard for me to make your amazing #customercare understand that, my connection was frequently disconnected. that means sometimes i was connected to internet and sometimes i was not. and your team needed exact time of disconnection and connection to document. serious time sense. my mistake that i was unable to sit 24 hrs checking and making note of internet connectivity by #leavingallmyjob.
5th. once it was #escalated, your team did not have any #information on my#complaints. i had to tell the same story to at least 10-15 #agents and#supervisors. your team has more focus on time sense rather than responsibility. so they just save time #documenting nothing.
6th. it was me who was #suffering so i suggested for #changing #cable from my end and your team has no #practical knowledge that the #reason for frequent connection issue could be #fixed by changing the cable, which you could have done in the #1stday itself by installing #newcable for a #newconnection.
7th. the first month passed without changing cable. i was getting calls from your escalation team and astonishingly, they were having no information about what's happening. everybody seems to be so busy that they do not have time to read and understand practical problem of a #customer. so true, no one has time for others.
8th. finally, being #fadeup i called to #cancel my connection on#27thmay2016. till today, it's #horrific to know that, your team has #neither fixed the connectivity issue #nor cancelled my connection.

Someone can refer to these #tickets raised and refer to my complaints. i am sure these ticket numbers would have nothing, as no one has time to #document what is the #practicalissue.
[protected]th may
[protected] 27th may
[protected] 27th may
[protected] 6th june (repeated)
[protected] 9th june
[protected] 15th june
[protected] 7th july
[protected] 10th july

Added to that, some names i would highlight as i will never forget them in terms of the service which i got.

Mr. sai kiran, claimed to be the floor supervisor, had no access to send me a mail. a customer calls to get help and even your supervisor is helpless to help. the over confidence of your supervisor was really impressive. claiming to be all in all of the floor having no option to even sending one email.
Mr. varun, who called today from[protected], has no records of my previous complaint. when asked for supervisor or manager he replied he is all in all. it's reallt shameful to have no information with the top management about anything and they are calling with the confidence of being all in all.

There are so many other names, which i don't remember. as a whole your customer support team itself is robotic. everyone is all in all to do nothing.

Finally, thank you for reading everything and i would be really grateful if you understand the practical issue here and i am documenting it in #facebook only because everyone has access to it. hope it works.

With no regards, (literally)
Pramod kumar tripathy

My act user id is 11973136 and i am on the 50gb fup plan at 30mbps plan. this plan was taken last month and within a week we faced problem in the connectivity. after much hassle and a tug of war, a guy from the isp came and resolved the connectivity issue (the issue was, we were not able to connect more than 2 particular devices to the internet either through wifi or lan). after this issue got resolved, then the other issue started. within few hours, it showed that the entire 50 gb along with the additional 25 gb that we got as bonus for a 6 month subscription was also over and the speed was pathetic.. it was less than 2g speed!!! we are 2 adults and 2 children under the age of 10 at home. there is no way they could have used the internet. and there are never any heavy usage or any download of hd content. even after repeated emails and calls to the customer service, we were not able to get any possible logical reason for the abrupt and heavy usage of the data. the data that the customer care sent us appears fabricated. even this month, its the same case. its the 8th of july and we are facing the same issue. the whole data limit is over and the speed is now below 128 kbps. the data usage that is being shown on the portal is simple garbage. there are ip addresses that are not even related to our connection. i am sure that act will come up with some bull reason for this too.

Another issue that was fishy was when i asked them how to logout from the portal page or if i could logout, the customer service agent was adamant that i should not logout from the portal page. when asked why, he was giving me reasons which were not at all reasonable. this is my connection and i should be able to connect or disconnect at my will!!

I am going forward with lodging a complaint with the consumer court regarding this issue as i am sure that contacting the customer care will be like talking to a brick wall...

I am from Bangalore. My userid is 10766135 . I have raised a complaint of not getting internet on 29th Jun ([protected]) .It's been more than a week and there is no resolution. I didn't get any call back also. I have called several times but i don't see a closer. It is more than a week. Please get it resolved asap.