ACT Fibernet Complaints & Reviews

Dear bexxar act company, (See how many tickets i have been registered)

From 23rd may i have complained that there is a problem and network not available. My family have called the call center many times i think they have spend more than 1000rs on my calls only. Every-time a new ticket is registered. Are customers looking like fools.


Account number is[protected]

Ticket no:[protected] 23...

It has been 7 days since act broadband has taken a cheque for 9653/- for a new connection. So far, not a second of internet has been available. Taking monies in advance and not providing the service that the payment has been made amounts to fraud and cheating under section 420. Companies like this should be made accountable for their actions.

Taking an internet connection for the purpose of business means that there is a certain...

I'm a dedicated customer of Beam cable for many years and last month I renewed my connection for one year by paying Rs 12000 . For the past 2 months everyday my connection is snapped and after multiple compliants they will take a day or so to rectify the problem, with the promise the server problem at their end will be resolved permanantly and I won't face such problems again. But yet again very next day I'll face the same problem, while...

I am facing an issue with act fibernet since past 6 months. My monthly fup is 50 gb, every month around 10 to 15 days it says my fup has crossed, please reset your fup. At first i thought than may be at my home they might be downloading and finishing the fup, but every month its a same issue then i finally took to act customer service and spoke to them regarding the issue last month and i asked the details about my usage and i told them than...

I was being forced to file a petition here, as the act fibernet team didn't respond to the mails as well as the complaints registered over phone. Moreover they are closing the complaint tickets without the consent or without even intimating the complainant about it.
Problem :
I have a 125 gb fup limit which in my act fibernet account, for the past few months the fup was expiring in as soon as 15 days, i don't know why. Lately,...

Registered mobile nos [protected] & [protected], have act fibre net connections.
Ince the last 5 days there is no internet after calling customer care 27 times we got the same reply "it will take 24 hours" for restoring connectivity.

Just got internet only on one connection, i am submitting this complaint in a hurry as i do not know when the internet will get cut off.
We pay bills regularly right on time.
This...

Hi All,

Am facing very slow internet connection during surf, not sure what is the problem. its really worst on day by day. Not sure have utilized 75+20 GB in a month, mean 20GB which i've been notified that has been added into my current bill cycle as a extra benefit.Provide me the summary details of my usage.

Need a exact cause of the issue and want to know why am facing a slow connection, as well as provide...

I have raised internet issue with Act / beam telecom, on 22-Jun-2016 at 3PM. I per discussion with customer care, issue will be resolved in 24hr. But still my internet connection connecting issue is not resolved. Location; Pragathi nagar, Kukatpally, Hyderabad -500090.

Due to this connection issue I was loss on time and money.

Please take necessary actions....

From last one week i.e, on 16th June 2016 iam not getting the internet i gave 5 complaints till now, to the provider but the issue was not solved.When i call them every time they keep on saying that please give us 24 hours time.whem iam calling to the customer service guys i have to wait for 15 to 20 mins on call. All my works are stopped due to these guys and in additional extra Phone bill and waste of my valuable time.

My...

Act fibernet may be have attractive packages and good speed of internet. Though no service. They wont care your problem they have many customers like us. But if you got any problem you will struck inbetween of business work. Now a days no one have time run behind cyber centers to just browse work. So before taking act fibernet need to think of service and its call center no one will pick your call they will take your review your complaint...

This is Jayakumar from Bangalore. I have taken ACT broadband 6M + 1M plan (Account Number is[protected] & Userid is[protected] last year. It got renewed on 1st December 2015 for another 6M + 1M plan by adjusting the balance on my account. Ideally the plan term should end only on 30th June 2016. But starting from 1st June 2016 onwards, I was getting sms/mail alerts that the new plan is started and my payment is due; please pay the payment...

Hi,

ACT executives have checked the feasibility twice in my locality and taken my documents and after the 2 weeks they initiate a refund process of the money taken.
1st request is refunded after 10 days.
now, 2nd refund in progress.
they assure to get the connection in 1 week and will not turn up and customer care will not receive calls.."Always busy"

I think they are expecting money off...

Hi,

There has been internet connectivity issues with act fibernet, but it has reached a worst point this month with more than 50% of the time the internet was down and the company is taking upto 7 days to resolve an issue which they used to do within 24 hours when it was beam (Act fibernet brought major share in beam). I have raised a series of complaints as [protected], [protected], [protected], [protected] etc and they were...

Hello, i am facing serious issues with act fibernet connection. My network is frequently disconnecting in every 5 mins or earlier. Once it gets disconnected it will take very long time to reconnect. I am really really frustrated about this issue, more over that your customer support is not able to identify this issue which i am following up with them for the past 1 week. I made totally 5 to 10 calls and every time they assured me that this...

Hi,
Beam internet not working. We have given a complain 9 days back. As per TAT has to be addressed within 24 hrs. Spoke to Shiva Prasad but no use. Kaartik varma supervisor but no use. They simply saying stories. I am going to raise consumer complaint on this. Since they are giving false information mentioning complaint will be addressed in 24 hrs.
Thanks & Regards,
Shiva K Basava...

I've taken a wifi internet connection on 25th Jan'16 for a period of 6 months plan with ACT Fibernet account no:.[protected]

Since then i'm facing regular internet connectivity issue espacially on public holidays and weekends.

After lodging a complaint, they say that it will be resolved within next couple of hours, but that never happen. As usual again after the weekend or holiday is over, the connectivity...

This is with regards of my new connection with act fibernet a/c no[protected] in my name which is got activate on 14/6/2016 but the router was not properly configured and because of that reason I was not able to use the net.after new connection I didn't get any call from technician whether it is working properly or not..i raised a ticket regarding router is not working properly last three day but after repeated call and writing a email...

My act user id is 11788992
Their in no internet connection since 14/06/2016. No one from act ready to at ten the complain. Customer care is not responding, when i call they say it will be solved today eveytime saying the same thing
Please rectify the problem or give permanent disconnection

They are many broadband connections in my area so will go for alternatives...

ACT pvt ltd has illegally tapped electricity from the junction box at my residence to power the amplifier box for broadband which itself has been unauthorisidely fitted at my residence. Neither permission has been sought from me nor I am utilising the services of the company in any form. The residence located at madipakkam chennai has been locked for 5 months and during this time the illegal act of the company has been noticied. Relevant...

We are billed monthly Rs. 9000 plus for internet from Beam. Every time we pay the cheque before time. This time even after raising a complaint to collect the cheque(complaint token no, [protected] dt. 15.06.2016). It was assured that the cheque would be collected in 24 hours. However no one turned up to collect the cheque and later Beam disconnected the line effecting my daily office work. Customer care for beam is always busy. Seeking a...