ACT Fibernet Complaints & Reviews

Hi,
My complain Id - [protected]. I created a complain on 8th Sept. And the only response I received is that the complain has been registered.
I used the ACT app to register a complain and it clearly showed that there is some problem with an intermediate switch. No one has contacted me since then.
I'm facing this issue twice in every week since last 2 months. On each call/complain I'm assured that this would not happen again as there was a problem with switch but it happens soon 2-3 days after their resolution.
Why do they charge so much if they just want to provide the connectivity for half a month.
Extremely pathetic reliability of the internet. When I'm getting back from work each day, I have to pray that internet is OK at home. I'm unable to understand why are they not looking into this matter seriously.
Due to this so frequent outages, I have stopped recommending ACT to my friends and colleagues.

Dear sir,

I am Mujtaba Ahmed from Hyderabad and my registered email id and mobile no is [protected]@gmail.com / [protected]...

I am raising a complaint on a daily basis to beam and they say the problem is from their end and the technician will solve but none of them has resolved the issue since sunday.

I request you to resolve it immediately or else I have to go to the consumer court.

Regards
Mujtaba

I have raised a complaint id -[protected] on 2nd September 2016 about my Wifi was not working . It is almost a week now that my complaint has not yet been resolved .I have been calling the customer care everyday and they are responding to me that tomorrow my issue would be resolved and they are sending a message with date and time . Till now my issue has not yet been resolved and most of my work are hugely depends on Internet as well . If they can say that they could not fix my issues I can disconnect /cancel my subscription and opt for any other service providers .
I have paid all my bills on time . ACT have lazy field engineers who doesn't even care about their work .

I would request act to act on customer complaints if not please say straight forward that you can not provide the service. It is very frustrating to break with your company. A and have to wait for an hour to speak to customer service manager even that there is no resolution. Hope in consumer complaints i can highlight the issue and escalate to the senior'sr of the company.

I have a complain no [protected].
I am really fed up calling and following up on this complain.
My internet has been disconnected for no reasons, and i am not getting any welcome response from act team.
I spoke to customer care, nodal officer and act engineers multiple times.
This is so shocking that they disconnected my internet without even informing me.
On top of that they are sending the bills on time, and following up on payments properly.
Can this be raised to the highest authority?

Regards,
Avinash jalan

Hi, we have installed act broadband service at my home, located at edifice apts, sembakkam. Without any intimation, the connection has been quit. I logged a complaint with act customerservice. They said there is some technical issue & whole sembakkam i affected by it. & will be rectified in a week's time. Its been more than 3 week's now. No action has been taken yet. But they have send us bills to pay for connection. Very poor way of treating the customer by call centre executive michael & his manager monish. They not even want to answer a customer's query. Highly disappointed. Please help us to solve this issue. Thanks, mahendran

Hi ACT team,

My user ID is[protected]. I am residing at sembakkam and I do not have connectivity for the past 2 weeks . I have so far raised 3 tickets but the only reply I get is that we are facing some technical issues in vengaivasal server.
It is already 2 weeks and the latest reply from you is that it will take 1 more week to resolve. I still do not understand that how can a technical issue be unresolved for past 2 weeks.
I have spent 1000rs for my mobile data now and you people have sent me a message asking me to pay this months bill.
I am planning to surrender my connection and will strongly advice my friends against going for ACT connection

Hi Act Team,

Please find the ticket details below:
Ticket No:[protected](Raised today morning 8AM or 8:30AM)
Every week i am facing connectivity issue in my area, last 4 weeks on wards continuously we are facing the problem. Customer care people just raising the ticket and they are not taking care about the issue. If we called technician he is not taking care, customer care people are saying simply for escaping purpose to resolve the issue it will take 24hrs time, if you call "N" number of times also they will say only one answer it will take 24hrs time will try to provide the solution. But we don't when that 24hrs will complete. really worst service, worst customer care.
I paid months payment because of that i am using customer service, once after completing the 6 months period, immediately i will remove the connection, i will take some other network.

Now a days beam service very worst service. please take care otherwise beam will loose the customers in future.

ACT fibernet. please let me know the status of my router. Do you have any update on tickets [protected] and [protected] ? Raised the ticket on Monday. No promises yet on when we will get the router back. Escalated the matter yesterday, but no action yet. Technician assigned to the ticket is not responding to my calls. Customer care says they will give a call back, but I never get a call back at all.
False promises all around. Please do not take customers for granted.

I am resident of Bheeramguda (Hyd) .We are not getting the access to the internet from past 2 weeks. Every day I am lodging complaint to CC and your team is giving false assurance of resolving it within 24 hours. We have paid for 6 months. If this is the situation we have to look for an alternate provider.

First time when we raised the complaint, someone called me from ACT and asked about the address and I explained him everything but after that neither responded to the calls nor he reached the address.

Either resolve our issue or refund our advance amount paid .

Every time this people are sending hidden charges last month they sent billing with 2500 rs for one month rental and i raised a concern with [protected] after few day i called and spoke with them, they accepted and said just pay the one month bill and i paid it for the month of july 2016 but again this month just today i got bill with 2500 rs i dont know why this people are fraud in this bill again i raised a concern with [protected] till now no boday called will see how they will respond.

I can say this is fault and fraud billing.

I have recently moved to nellore, ap. I wanted a broadband connection, so i approached the above firm. They had promptly sent their sales rep to meet me, on the 22nd of august, when he collected the required fees. I received a verification call from actcorp on the 25th and i was told my connection would be installed the same day.

I waited for 3 days and called the sales rep to enquire why my connection hadn't been installed. Then i found that the guy went on leave without processing my connection 4 days before. When i berated him for being irresponsible and threatened to complain, he then got the processing done. I finally got a payment received message on the 28th, 6 days after i actually paid the money.

When i contacted customer care, they said that my installation would be done within 72 hrs from then. That time has passed and installation is yet to be done. I have been contacting customer care daily but they don't provide any proper response. They don't bother to properly listen, and simply give generic responses like we have forwarded the issue to concerned person one person even hung up the phone midway of a conversation when i asked for a timeframe.

These guys don't have a system for complaining for poor service. This is highly unprofessional. Once they collected to fee for the service, they do it at their convenience. The only point of contact is customer care. I am stuck in a dead end.

I have FUP limit of 100GB. It is finished just in 20 days. I thought we have used data. I got another 40 GB quota after resetting FUP.
Again 40 GB finished just in 8 days. It has been happening for many months. But I thought we were really using the data. But this month we have used very less data but still we have finished 140 GB. In the beginning everything was fine. But day by day it is become worst. ACT Broadband losing their loyal customers.

My Customer Id is : 10691492

The inbound wire has been cut for 3 weeks now so i have not internet. Everytime i talk to a customer service i get strange reasons for not fixing this
1. Corporation has not provided permission (For what??)
2. Port from which your wire is connected has issues
3. There are server issues in your area
4. Technical service will get back to you
5. Best of all "we do not know when the issue will be resolved"

My neighbors have the same act connection, it is just a matter of replacing the wire!!!

I have no way of escalating the issue as i have sent emails to
1. Nodal officer - kumar reddy - nodalofficer. [protected]@actcorp.in
2. Appellate - priya narayan/suresh babu - appellate. [protected]@actcorp.in
There is simply no response from the above guys, i think it goes to a email box which no one reads.

I had paid 1 year charges as payment (My mistake) else would have terminated the connection 1 week back.
I am in suburb of chennai and my biggest mistake was to abandon bsnl and go for act.

My internet has not been working for almost a day now and i complained to act customer care and one service personnel came home and looked at the issue. I informed him and showed him that the cable was cut by someone and needed replacement. He did not inform anything and left the spot immediately. Till now no person or any information from act regarding the issue. Very poor service and no proper replies. Every time you call customer care they say 24hrs to resolve the issue. Please man up and provide proper customer service or dont give connections.

Hi, this is vijay.
I am using act fiber net in this web page show refer and get movie tickets.
I referred a friend and i will get a movie voucher after 1 month.
Voucher number: [protected]

When i am trying to register with this code,
In the registration it shows error.. Invalid voucher code...

And also i am refereed another friend also but till now i didn't receive any voucher.

Please solve the issue.

Act ischeating me on data consumption. Have a plan with 125GB data limit and have noticed that my limit is getting exhausted by end of third week in every month. Got suspicious and installed Data usagae monitoring on all my devices and found the consumption was only half of what act was saying. Tried raising a complaint a couple of times and they promised call back and apologized for inconvenience but no one called and they continued to cheat month after month.

But this month they have reached a new level for cheating customers. I was travelling abroad with my family for almost 15 days and when I returned i was shocked to see 126 GB was consumed when I have switched off my Wifi router for entire 15 days when i was travelling.

When I called the Customer center today they had the audacity to suggest i had been careless and had shared my Wifi password with someone and they must have used it when I was travelling.

Despite telling them today I will be raising a consumer complaint their response was not satisfying. Their executives didnt even have the courtesy to listen me completely and they disconnected the call while I was speaking.

Even after 6-7 months of being cheated continuously they are not putting me in touch with the right people.

My Act account number is 10848818

My account is on the name of geetanjli ahuja, i have used internet braodband service from act fibre net in bangalore for over a year, due to frequent issue i requested them to get the connection permanently disconnected on june 14th 2016.

While requested for a disconnection i spoke to the representative in customer service about the payment that i made in advance, i was told it will get billed on pro-data basis, the payment will be refunded after the full & final will generate,
To consumer complaint forum


My no was not disconnected but i stopped using the service on july 06th 2016 because of poor services frequent disconnections & delay in solution to the complaints. I intimated the same to customer service and was assured that they will refund the money and will calculate till my last login.

I have been following up to get the pro data bill for the month of july but, i keep getting a full amount bill i am attaching the snap shot for all.

I raised complaints which remained unresolved for 1 month, forcing me to give frequent calls to customer care and they told me later that the bill was 105 rupees but they wont refund the money as its not their policy.

I was made false commitments and promises, i am frustrated by the service provider to the core.

I need your help in resolving this issue to get my advance money paid to the act service provider for which i did not use the services.

Today as well i do not have a correct bill for the month of july which i have not users port july 6th 2016, i keep getting a bill for the whole month,

I have also marked a mail to [protected]@nationalconsumerhelpline.in from nikhil. [protected]@gmail.com on sun, aug 21, 2016 at 4:30 pm

Hi,

I took a new connection on 4th june 2016. Your agent faruk whose mobile number is [protected], came for collecting the money. I took 6 month plan with payment of rs. 2720. As he told that he will do affidavit on stamp paper by himself so i have given extra rs 100 to him on the same day. I have given my complete address with house number, area and land mark with pin code. The complete address which i have given for my account, which he mentioned in my bill and also noted in his diary. My connection got activated after 2 days.


After 5 days i have some connection issue so i called to customer care. Your technical person did not find my address as my address was only plot number 90 in your record. That whole day i wasted for guiding your technical agent to reach my address. Again after 10 days, i got same issue "connection problem" so again i have given complain. Again same issue i was facing with communicating with your technical person. As i don't know telugu, so while i tried to tell my correct address in hindi or english, they could not understood my language. So after 2 days some how i got resolved my issues.


So when i cross checked with my account address, it was only plot no: 90. So i tried to put my correct address from my account login page but its not happened. So i requested to put my correct address. I talked with your customer care executive, he took a request for adding full details. I clearly metioned that i am not shifting so don't take as shifting request. As your senior exective has told me as they are not going to charge me any shifting charge. This wrong address was entered due to careless person faruk who came for collecting the bill.


I called several times to the customer care but there is no proper response from telecallers. One person came to verify my address then after my full adress was entered in my account.in july month i got a bill of rs 345 as shifting charges. After that i called to your customer care so many times with explaining all the whole stories. But till date the request has not been addressed by the company even after making repeated calls to the customer care.

I never tolerate with such mistakes handled by some careless persons. I have sent mail to appellate officer and nodal officer but i didn't get any response from them.

I believe consumer complaint should be take care of this issue.


My registered phone number is : [protected]
My registered email id is : [protected]@gmail.com

Account number is:[protected]

Ticket details for your reference:

Ticket no:[protected]
Ticket no: [protected]
Ticket no: [protected]
Ticket no:[protected]
Ticket no:[protected]
Ticket no:[protected]
Ticket no:[protected]


Thanks in advance.
Sandeep mohanty
My mobile no: [protected]
[protected]@gmail.com

Account ID[protected]
Username - [protected]@gmail.com
Mobile number - [protected]/[protected]

I am not getting Internet connection since today morning. Please resolve connection issues as fast as possible. I spoke to Rasheed Basha yesterday on the payment scenario. There is no proper customer care in our area. So, please see to this scenario