Agarwal Packers & Movers Complaints & Reviews

This is in reference to GCPATNA[protected]...My 4 wheeler has still not reached to me...even after payment been done from my side...
Everytime a new driver contacts me for delivery.
I asked to deliver the deliver the vehicle by 12 o clock today in afternoon...but still the car has not left the warehouse in bangalore...What is this ridiculous service...
Now I will not use APML service in future neither recommend to anyone...
Kindly return my car asap.

I shifted household goods from Kolkata to Nayagarh(orissa) on 18th July 2021.on 26th July I received 8 out of my 11 packeges and 3 missing. Also my received box of inverter was broken, showcase severely bent and damaged. And one box containing computer set, a led tv, sandwich maker, cup set and more few items, a segun wooden dinning table leg, a plastic tub with household utensils were not delivered. Since 21 days I have been constantly harassed by your company and no one is giving me a solution how to get back my missed goods. I have paid the full amount in advance.numerous time I have contacted you in kolkata, Bhubaneswar, Hyderabad but no one supported. GC no- 4672806

I have booked my belongings to be shifted from Mangalore to Gwalior and did insurance for all items. During the transit my fridge got damaged (value insured for 10000), while delivering AGARWAL PACKERS assured that claim will be settled but now they are not attending my calls and there claim team is telling only 3000 can be claimed.

Kindly help my GC NO is 4726125

I booked 20 feet truck for moving my household articles from Thanjavur to Chennai. The packing persons brought a small van. They were NOT well equipped with materials and I provided my old materials. They vertually dumped in the van and took it to Tiruchy. On delivery at Chennai, one packet is missing. My table fan completely damaged. From 28th July iam raising complaints with them but NIL response. Useless service..!!

I had hired Agarwal packers and movers to shift my goods from Bangalore to Jaipur(GCBNG[protected].

The company workers extorted tips in the name of good work but did a shoddy job of packing my stuff. Company charged insurance fees as damage protection as well at the time of hiring.

At the time of delivery my TV unit, was broken and my cartons were opened it seems. I tried claiming damages as they charged me insurance for it, but I am not getting any responses from their customer care. I have dropped multiple emails.

Please help.

My GC NO : GCGGN[protected]

It's been 10 days since I booked my consignment and paid all charges, till now no update from them, customer care don't answers and the contact person don't pick up calls. At the time of booking told they will deliver in 5 days and charged 70K for goods, a complete fraud, and cheating.

Worst experience once the consignment is booked, no one is responding to any queries. It's been 10 days and still don't know where are my goods and the expected date as well. Complete false promises and fraudulent behavior.

Sidheshwar whom I am interacting is not picking calls for the last 4 days and customer care says to contact Sidheshwar ([protected]), don't know whether goods will be delivered or not.

1. Damaged PKG No 122 - Damaged of 4 Nos plastic Chairs. - For which i have already shared photos and price quotation
Cost of that = Rs 1299 x 4 Nos Chairs = Rs 5196

2. Damaged PKG No 27 - Damaged of Toy - Packers team did not Pack Toy Box, however they simply Put it in Container - Toy Box got bend and damaged - You can see Plastic Stics ( Which were kept in box ) which got Bends.
Cost of that = Rs 3000 x 1 Toy Box = Rs 3000 (Price as declared in packing documents)

3. Damaged PKG No 06 & 07 - Damaged of 2 Sofa Corners
Minimum cost of Repair is Rs 6000 for both the sofa. ( Changing of Cloth + Labor )

Total claimed price is = 1+2+3 = Rs 14196.

All damaged photos along with packing documents I have already shared with you earlier in this chain of mail with proper and required justification as you asked, however if required any further details you may ask.

No response from customer care team even after number of 4 to 4 mail follow-ups.

from: Sourabh Mathur
to: customercare.[protected]@agarwalpackers.com
cc: cc apml,
Garima Sharma
date: Jul 3, 2021, 1:11 PM
subject: Re: [## 897787 ##] GCBSR[protected]Claim against Damaged items
mailed-by: gmail.com

I have booked DRS Agrawal packers and movers for moving my tv and two wheeler from Bangalore to Delhi on 23rd July 2021.
I have received TV with broken LED screen. It is completely damage.
During packing they got a small wooden crate which we will not fit the tv and they have just packed the tv with tv box and they told me once it will reach the godown they will pack the tv with tv box in wooden crate.But when i have received the Tv it was without wooden crate and it was with the same packaging how they have picked up .when i opened the package ..tv screen was completely damage.My tv which cost around 16k was having completely broken screen. It shows they didn't pack and handled properly. I paid 11k around to DRS Agrawal packer and movers i thought it would reach safely as they are highly reputed company.Its huge disappointment and big loss.
When i called the people who booked my consignment they said we have raised the issue but they are not responding. No response from claim department people. I have shared the photos as well with them but no response.It is company responsibility to pack the items properly .Lying to customer that nothing will happen to their items and they will pack properly. Such a huge loss and mental stress.
Please help on how to proceed further.
They should pay for this damage.

I have booked my house hold effects from Hyderabad to Bhubaneswar as I was transferred. It was assured by APML that the same will be reached in 3 to 4 days at Bhubaneswar and the truck/ container can be tracked through their tracking option.
Their incharge at Hyderabad Mr Sanjay Gupta is very irresponsible executive. He will rarely response to phone calls. His behaviour is very arrogant and aggressive.
When ever I call him about my consignment instead of giving me any information he would say check with call center.
APML's Call center stopped responding since 28.07.21. I am yet to know whereabouts of my consignment.
Despite of higher rates and making 100% payment I am deprived of getting information about my consignment.
Regards
M K PATNAIK

I booked my Home items to be delivered from Patna to Karol Bagh, New Delhi. It was picked from my house on 14th July and it reached the Khawaspur Depot New Delhi region on 23rd July.

After these numerous followups each day, my household items have not yet been delivered. Yet to evaluate the safety and security of my belongings.
For a week, I have been following after the consignment reached Khawaspur, and no one replied. And after atleast 10 followups, I was assigned a Delivery Manager to deliver on 29th July.

Initially the delivery manager quoted reasons he would need to arrange a vehicle to deliver the consignment in Delhi. He has been quoting since last 3 days that he is trying to arrange a vehicle which his management is not able to arrange.

The consignment is not yet delivered. Not yet sure about the safety and security of my belongings.
The parcel details, GC[protected].

The Agarwal Packers and Movers dotcom are not the reliable person. As I have book my cargo a new Nixon Tata car from Ranchi to Bhopal .The cargo was lifted by the representative of Agarwal Packers and Movers dotcom on 9th of July 2021 but it is yet to receive by me even after lapse of 16 days .It was started from Ranchi to Gurgaon and left at Gurgaon Depot without any thought uselessly for 10 days and after complain it has started from Gurgaon to Indore whereas the packaged has been booked for Bhopal. I don't know how much time it will take to reach destination. Moreover there is no mechanism of complain on their website. The phone number off customer care regarding complain will take at least 10 minutes to reply and if you want to complain forcefully then only way is to mail .They used to close your complain by one liner mail without suitable reply and very interesting thing that the lowest level of employee may/may not be able to give you call. No one will give you commitment they are posing themselves as as Number one company where as they are sub standard services and attitude is forcing you to downgrade them. Hence requesting you to take an action against Agarwal packers and movers dotcom .

We confirmed abt delivery of our household items before booking and d same was assured on 25 th july. Now whn our truck is abt to reach d destination ie Chandigarh they are refusing to provide d labour today... V hav small baby wid us.. In new city without any luggage what will v do...moreover i[censored] can't provide service on time n cant ensure coordination between yr offices thn don't take orders and harass yr customers. Despite higher charges v booked u coz of yr popularity but yr callous attitude towards yr customers will definatly cost u...

I had booked the transportation of my Television from Patna to Pune. Agarwal Packers & Movers DRS Patna picked up and shipped my TV as part parcel on 07th Jul 2021. It’s two weeks now and the consignment is not delivered yet. The staff has been completely irresponsible and hasn’t assisted in any manner whatsoever. They are not providing the tracking information nor are they providing the details for contacting the driver.

They are using Gati packages name and fooling people. Initially they asked for one amount after taking the parcels they asked for more money and said they will not delivered the parcels. They are not providing docket number. This is very urgent.

I have booked a consignment on 23rd July, 2021 from Chennai to Ranchi. While booking they informed me that it will take 10-12 days for transportation. But it is getting delay and now it’s about a month and I have received my consignment yet.

Tracking number:- GCCHE[protected].

I have made more than 100 of calls but I am not getting proper response from the customer care. Every day they are making fake promises that today or tomorrow your consignment will get transferred to Ranchi and the next day when I call I get the same response again.

I have booked my consignment with agarwal movers& packers on 10th of July. They told me it will reach to my place by 14th July. But this was not the case, Today is 20th July and now still my package is not reached to me. Whenever I call their customer care they don’t respond properly but providing me new date again. Also, they promised me that Loading/Unloading is all included but their site supervisor who have to deliver my consignment is saying that I have to hire local people for unloading as they don’t do unloading. First they are not even delivering my luggage till now and secondly now they are arguing about this unloading part. This is very unprofessional behaviour by them. I had paid them 20, 000 which was quite higher than other shifting companies. Others were charging only 12, 000- 14, 000 for the same and had mentioned to shift my consignment within 3 days. This is really pathetic behaviour from agarwal movers& packers, they are not trustworthy.

I Would like to log a complaint against Agarwal Packers And Movers Ltd. (APML) that they have not delivered me all items from booked consignment number. Trolly Bag and the cycle is missing out of 7 consignment items. And no one from the company is actually bothering to inform me about these missing items. All the time I need to connect on their customer care and tell all background stories about this booking. But they never come back. Which really killing time. I really got fed up and wanted to log FIR and complain about them under IPC Section 379.

Please do the needful.

Dear sir/ madam, myself Vikas Yadav, i have booked one parcel box from Portblair to Mumbai with GC no.- 4704136 on 10 Jun 2021. I have talked with your tracking department on 5 they told me my parcel will reach pune on 8 and mumbai upto 12 July, then on 14 i called them they told me parcel has reached mumbai and will be delivered within 1 or 2 days they gave me number of your parcel delivery dept [protected], i talked with her she told me that my parcel still not reached mumbai then again on 15 i called your tracking department they again told me parcel is at mumbai but when i called her she told its not received at mumbai, i got so much frustrated with this they are not able to actually track my shipment
dear i am a defence personnel and there are my uniforms in that box which i need urgently, I didn't expected this with your company, please find out the parcel and deliver it to me as soon as possible.
Thanks and regards,
Vikas yadav.

My consignment from Pune to Jodhpur handed over on 30th June yet not delivered however your executives committed it to be delivered within 8-10 days its already 15 days.

However each executive is just redirecting to one another, not sure when this will get delivered.

Dear Sirs,

As per the attached document, I booked Ms. Agarwal Packers & Movers for the Transportation of my household goods and Car from Pali (Rajasthan) to Katpadi (Vellore -Tamilnadu).

The transit of the car was done in horrible manner due to the following reasons:

1. The Car with registration No. RJ 16 CA 3382 was loaded for transit on 09.06.2021. but the delivery of the same was much delayed and only done after multiple calls finally on 01.07.2021. It took almost 21 days for transit due to which my family suffered a lot.
2. Completely unprofessional staff at Chennai region who dont even give any updates on the status of the car even after several follow ups.
3. I was informed that the car will be transported in a trailer/ car carrier safely. But on the receipt of the car i was surprised to note that the car has travelled almost 2200Kms extra (Initial KM reading during loading - 95502 Kms Vs Final delivered Km reading of 98002 Kms.) This is completely unprofessional behaviour as I was not informed that the vehicle was driven from Rajasthan to Katpadi. due to the same the vehicle has undergone considerable damages as follows:
a. Passenger/Driver side rear door locks damaged
b. Since the door was not closed, the trunk light was on and the battery was drained and damaged.
c. AC wiring burnt
d. Drive belt cut & Dynamo Pulley Damage
Now the car needs to be serviced properly to make it drivable which will cost Approx Rs. 20, 000/- minimum.

More than the financial loss I'm appalled by the total disregard with which someone else's property is damaged too after paying a premium price compared to other carriers. If a corporate client was treated in such a way, what would be the situation of the common man?

Please look into this and pass my claim at the earliest so that I can service my car which was mishandled by your staff.

Regards
Swasthik Kumar RD
Ph No. [protected].