Airtel Complaints & Reviews

Hi,
I have relocated to Singapore couple of days back, In India I had Airtel postpaid number, so while getting relocated to Singapore, we called customer care for help.

They activated a plan of Rs 50 in which they claimed international roaming would be activated and I would be able to receive sms on my india number.
But this has not happened.

Service change order no : 54919107

Sms i got from Airtel:

New Plan Benefits: International Roaming, 0;
ISD;
Rental Discount of Rs 50/-;
100 L+S Mins_6 mth_MNP_Ret;

Dear Customer, effective 26-may-2017, bill plan for your Airtel Mobile has been changed from NEW INFINITY 1199_CORP to B2B MIG NAT 49 -CORP. To keep a track on your data usage, SMS DATAUSE to 121.

Please look into this matter urgently.
Thanks

I requested to PORT my existing postpaid number [protected] from BSNL to airtel.
Airtel executive, Mr Thangamani contact number [protected] showed up on 27th May and collected deposit money of Rs 350/- and handed over an Airtel sim to me.
I have been informed that the SIM will be activated within a week, however nothing has happened till date.
I am yet to receive any confirmation from Airtel.

Now when I visit Airtel store, I am being told that it’s a third party agency who has collected the documents to me and handed over the sim,
I need to contact them for updation and Airtel can not do any thing about it.

I am using airtel sim facing a lot of problems, whenever trying to call someone it's says " all the lines of this route is busy at the moment please try after some time" while from other sim like bsnl it's getting connected in one go. Feeling offended getting irritate with airtel. So many times I called airtel customer care representatives but only promise no solution for the problems.

We have with us in our company more than 12 post paid connections and we have our office in prime area in Chennai. It is more than 18 months since we have given complaint on poor signal strength and practically none of our clients are able to reach us. I am offering consultancy services. None seen to be bothered or rectify for me. Airtel has promptly reported back that their signal strength is weak and asked us to wait. Very poor service and customer support. Pl see the mail reply from appellate authority.
[protected][protected][protected][protected][protected][protected]

Dear customer,

I am writing to you in response to your email regarding network coverage issues on your Airtel mobile number *************.

As discussed with you on call, I checked for an alternative but as permanent resolution is planned, it is not possible. I do realize this must be inconvenient, however, as discussed, network enhancement involves clearance, approvals from local authorities and owing to some external factors it may not be possible to provide you a time frame at this stage for resolving your network coverage concern at you location

Please be assured, our planning team shall keep your feedback in mind for further network planning for your area.

For further queries, please write back to us.

Customers touch points:

Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Thank you for your patience and cooperation.

Yours sincerely
Abdullah Jaber
bharti airtel limited

I. Digbijoy mukherjee, have postpaid airtel connectio, no.[protected]. Presently i am transferred from uttarpara hoogly to delhi and required for change of postpaid connection to prepaid one so that i can transferred the connection to delhi. However 39 new g. T road office of your just harressed me and not entertained. I have visited again and again but without any result. I have little time to spent here please help me

I given a complient on february against call drops, low voice/ last monthbill1006/chaged, asked discount given 250/-bal 750/-ready to pay, new bill not sent, line, disconnected is the way serve regular customers,, ple reconnect and take bill, otherwise we shifted to other services. Give me immediately

Even after so many complaints the issue is not solved. I would be highly obliged if you solve our problem as soon as possible cuz we are going impatient and your services make us real hyperwe are fed up of your late services. Resolve the problem or we would shift to another services. Even last time our problem was resolved after a week. I'm sorry to say but your services are not at all satisfactory.

My Airtel number [protected], I loaded the 5000/- to make the electricity payment. When I am trying to pay this it says that your debit transaction are blocked. Several time written the compliant to Customer care and next level. First time they asked me some id proof and address proof same was send to the airtel money team. Till now issue was not resolved and I asked for 3 question no ans from there side.

1. Reason for blocking
2. Incase any issue reversal to source of load
3. No clear information at the time of airtel money account creation

To get it resolved this issue I visited 50 airtel own retails and outlet. One airtel guy was taken the 500/- commotion to resolved this issue but no resolution. This guy was sitting in Airtel main customer support center at Hyderabad begumpet area.

I understand one thing airtel money was doing big cheating the customers

I am currently travelling overseas and my number [protected] deactivated without any notification. I have tried contacting customer care many times but didn't provide any support. I got a email response for my complaint pr[protected] saying that i need to visit airtel outlet to activate my number again. But since i am outside india i cannot visit any outlet and requesting airtel to help me to activate my number. A company like airtel must show some responsibility to their customer by providing proper notification before deactivating the number. Your support highly appreciated in this.

Dear Customer, your porting request for mobile no. [protected] to Airtel has been validated by Tata Teleservices (GSM). The number will be ported-in to Airtel by[protected]:00:00.0.

My docomo network also gone but your sim also not working.my nomber is bussiness nomber i m not satisfied for your service please sout out my problem... Thanksss

I have entered a wrong mobile number and need to get it to my correct number. I have recharged in the airtel online recharge official websie. Please help me. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno) send to 59109' message. I responded as no keyword found.

Correct mobile number-[protected]

Wrong mobile number-[protected]

Amount -1000

Transaction id[protected]

I recharged my main account balance today and tried to activate 349rs unlimited data pack from ussd. I have the balance still it wasn't activating. I tried to call customer care all they could do is ask sorry. There is option to activate it in the ussd, but its not working. Customer care told that service is not available. Now i have 400rs balance in my account and i have no use of it. Wasted my money. Airtel playing with common mans earnings.

Price variance for the same offers for different customers. The same offers are given for different customers at different prices. There is an offer given by Airtel that is for 399 we get unlimited calls and 1 gb data for 70 days. But the price of this offer varies from person to person. The same offer is given for 648 for few. Its the same with most of the offers given by Airtel. They r giving these offers only to selected customers.

Hi,
I am working in shrimp improvement systems india pvt ltd, we are using internet leased line from our customer no. 19746426, account no. 70691693 & our circuit id is 6973454.

We are not getting internet from[protected].

I sent several reminders to [protected]@airtel.com and airtel relationship manager mr. Sri vatsha (Email: a_srivatsha. [protected]@airtel.com, mobile no. [protected])

Customer care people sent a mail to us saying there is a out standing amount from our side and asking us to contact airtel relationship manager.

In fact we paid all the invoices through icici bank cheques and all cheques are cleared.

Last week i got confirmation from airtel relationship manager that there is no outstanding but still our issue is not resolved.

Now airtel relationship manager, now he is not even attending my calls and not responding to my email and our problems still not resolved.

Now my questions to airtel:
1. Why your people are not coordinating each other (Customer care & relationship manager)
2. We paid all the dues and invoices still problem is not resolved when can resolve my issue.
3. We are paying 40k per quarter in advance but there is no customer service department from local airtel store.
4. Generally if problem comes how much time do your people need to resolve the issue.
5. I paid all the amount in advance from last 1 month there is no internet, so do you refund our amount

Kindly respond to my issues

Rakesh
Shrimp improvement systems india pvt ltd
Email: rakesh. [protected]@gmail.com
Mob: [protected]

My number [protected]
I got a message saying that recharge for 275 you will get 4gb 3g/4g data I have recharge also but when I call to customer care they are saying only for 4g handset it will support not for 3g handset then why did u send me the message and it is showing in my airtel app also and no where it is mentioned only for 4g handset so I want my data what ever you have promised or else pls take action on this making fool for customers. For reference pls check the screen shot what I got

Regards
Divakar

My prepaid mobile number is [protected]. Today morning i received a message "alert: your pack benefit of free local+std calls is expiring in 2days. Pls recharge to continue benefit". So i planned to recharge using airtel app. Airtel suggested me "rs399=unltd local+std calls+70gb (1gb/day) 70 days. Data on 4g h/s+4g sim" as best plan. When i recharged with rs.399 they sent me a message "congrats! You have got free data (Limit 1gb) for 56 days. This data is applicable for 4g handset with usim users only."

I went to airtel store in kadugodi (Bangalore) and they told to call customer care. I tried 121, 198 and other numbers and none of them provides a way to talk to a customer care executive.

Please solve the issue.

I did online recharge of RS.349 on[protected]. The amount was debited from my bank account but recharge was failure.
I got SMS from Airtel.
Then I called to customer care they told the amount will credit with in three days.
But it wasn't​ happened, again I called to customer care, they told write a mail to [protected]@in.airtel.com with reference code.

I mailed same. After three days an excicutive called and said, as per your submitted reference code was recharge successful. But I asked again how it happened ? Then he told wait for ten days.
After ten days please submit your bank statement upto ten days we will refund.

I submitted[protected] with bank statement.

Today[protected] Airtel customer care called sorry for inconvenience. We will extend your 349 benefits another 28 days without​ internet data pack.
I didn't not agree ...he simply sent a mail the coustomer problem resolved.

Please help me.

I want refund or I want same package benefits.

Thank you

Regards
Sai Madhava Krishna

Today I visit in the store at 05:30 pm for link my mobile No [protected] with my aadhar card but the concern staff rudly refuse it and told me that airtel surver down so you come next week. This is very bad from customer support team. I am regular customer of airtel and hurt from this kind of behaviour. Kindly look into the matter.
Anand Rana
[protected]

I'm from salem, as per the data plan specification, i get 100 gb for rs. 999 @ 40mbps, but the speed of the internet is 0.67 mbps. I'm barely able to use my internet since its slow af. Its wifi and i get 0.67 mbps upon using only one device which is bs. I'm not even getting 1/10 of what i'm supposed to get. This is poor service from your side. Please fix this issue asap. Thanking you.

Hi

We got a broad band connection, with number [protected] (M sai praveen), on april 2017 with 3999 inr for 3 months plan, in sri emarald park, more stores behind, maratahalli, bangalore, 560037. The sales person said at-least you will get 16mbps. On first day itself, we made a complaint as we are having disconnection every 20 mins while doing office work, but without our knowledge they closed the ticket. So got a new act connection

On may also we made series of complaints, as we not getting no internet, later they sent a representative who came and checked and said there is more attenuation, no 16mpbs support and i should downgrade the plan, then why i paid 4000inr. I made again lot of calls they said the discount team will call us, no call

At the end of may, we sent mail for this and we got a sms, their person will call us on this, he said will come by afternoon, so i came from my office, no call from them, i retried calling and they said will be there in 10 mins. Evening i called him ([protected]), he will lift and cut the call, which will charge my balance

On total may be we used 20 days internet that too with disconnection, so i demand whether it will be resolved, you can understand, person having wages 20, 000inr and paying 4000inr assuming some discount as of 3mnths plan now i got a wonderful experience, if it is not resolved, i will make a legal attempt.

—
Sai praveen m
[protected]
[protected]