Airtel Complaints & Reviews

Price variance for the same offers for different customers. The same offers are given for different customers at different prices. There is an offer given by Airtel that is for 399 we get unlimited calls and 1 gb data for 70 days. But the price of this offer varies from person to person. The same offer is given for 648 for few. Its the same with most of the offers given by Airtel. They r giving these offers only to selected customers.

Hi,
I am working in shrimp improvement systems india pvt ltd, we are using internet leased line from our customer no. 19746426, account no. 70691693 & our circuit id is 6973454.

We are not getting internet from[protected].

I sent several reminders to [protected]@airtel.com and airtel relationship manager mr. Sri vatsha (Email: a_srivatsha. [protected]@airtel.com, mobile no. [protected])

Customer care people sent a mail to us saying there is a out standing amount from our side and asking us to contact airtel relationship manager.

In fact we paid all the invoices through icici bank cheques and all cheques are cleared.

Last week i got confirmation from airtel relationship manager that there is no outstanding but still our issue is not resolved.

Now airtel relationship manager, now he is not even attending my calls and not responding to my email and our problems still not resolved.

Now my questions to airtel:
1. Why your people are not coordinating each other (Customer care & relationship manager)
2. We paid all the dues and invoices still problem is not resolved when can resolve my issue.
3. We are paying 40k per quarter in advance but there is no customer service department from local airtel store.
4. Generally if problem comes how much time do your people need to resolve the issue.
5. I paid all the amount in advance from last 1 month there is no internet, so do you refund our amount

Kindly respond to my issues

Rakesh
Shrimp improvement systems india pvt ltd
Email: rakesh. [protected]@gmail.com
Mob: [protected]

My number [protected]
I got a message saying that recharge for 275 you will get 4gb 3g/4g data I have recharge also but when I call to customer care they are saying only for 4g handset it will support not for 3g handset then why did u send me the message and it is showing in my airtel app also and no where it is mentioned only for 4g handset so I want my data what ever you have promised or else pls take action on this making fool for customers. For reference pls check the screen shot what I got

Regards
Divakar

My prepaid mobile number is [protected]. Today morning i received a message "alert: your pack benefit of free local+std calls is expiring in 2days. Pls recharge to continue benefit". So i planned to recharge using airtel app. Airtel suggested me "rs399=unltd local+std calls+70gb (1gb/day) 70 days. Data on 4g h/s+4g sim" as best plan. When i recharged with rs.399 they sent me a message "congrats! You have got free data (Limit 1gb) for 56 days. This data is applicable for 4g handset with usim users only."

I went to airtel store in kadugodi (Bangalore) and they told to call customer care. I tried 121, 198 and other numbers and none of them provides a way to talk to a customer care executive.

Please solve the issue.

I did online recharge of RS.349 on[protected]. The amount was debited from my bank account but recharge was failure.
I got SMS from Airtel.
Then I called to customer care they told the amount will credit with in three days.
But it wasn't​ happened, again I called to customer care, they told write a mail to [protected]@in.airtel.com with reference code.

I mailed same. After three days an excicutive called and said, as per your submitted reference code was recharge successful. But I asked again how it happened ? Then he told wait for ten days.
After ten days please submit your bank statement upto ten days we will refund.

I submitted[protected] with bank statement.

Today[protected] Airtel customer care called sorry for inconvenience. We will extend your 349 benefits another 28 days without​ internet data pack.
I didn't not agree ...he simply sent a mail the coustomer problem resolved.

Please help me.

I want refund or I want same package benefits.

Thank you

Regards
Sai Madhava Krishna

Today I visit in the store at 05:30 pm for link my mobile No [protected] with my aadhar card but the concern staff rudly refuse it and told me that airtel surver down so you come next week. This is very bad from customer support team. I am regular customer of airtel and hurt from this kind of behaviour. Kindly look into the matter.
Anand Rana
[protected]

I'm from salem, as per the data plan specification, i get 100 gb for rs. 999 @ 40mbps, but the speed of the internet is 0.67 mbps. I'm barely able to use my internet since its slow af. Its wifi and i get 0.67 mbps upon using only one device which is bs. I'm not even getting 1/10 of what i'm supposed to get. This is poor service from your side. Please fix this issue asap. Thanking you.

Hi

We got a broad band connection, with number [protected] (M sai praveen), on april 2017 with 3999 inr for 3 months plan, in sri emarald park, more stores behind, maratahalli, bangalore, 560037. The sales person said at-least you will get 16mbps. On first day itself, we made a complaint as we are having disconnection every 20 mins while doing office work, but without our knowledge they closed the ticket. So got a new act connection

On may also we made series of complaints, as we not getting no internet, later they sent a representative who came and checked and said there is more attenuation, no 16mpbs support and i should downgrade the plan, then why i paid 4000inr. I made again lot of calls they said the discount team will call us, no call

At the end of may, we sent mail for this and we got a sms, their person will call us on this, he said will come by afternoon, so i came from my office, no call from them, i retried calling and they said will be there in 10 mins. Evening i called him ([protected]), he will lift and cut the call, which will charge my balance

On total may be we used 20 days internet that too with disconnection, so i demand whether it will be resolved, you can understand, person having wages 20, 000inr and paying 4000inr assuming some discount as of 3mnths plan now i got a wonderful experience, if it is not resolved, i will make a legal attempt.

—
Sai praveen m
[protected]
[protected]

Here is very bad network and no 4g lte. I port my idea sim to airtel so that i could get better network and 4g lte but airtel have more poor conditions than idea. I[censored] guys gona fix it than i will use airtel otherwise i have to search others network. U want me to write down more in complane. Very bad experience. I[censored] guys r not gona fix it within some dayd then im gona use reliance jio. Thats tge best network connection and best 4g lte, awesome experience with jio

Hi,

Am facing worst/no network/signal connectivity with airtel in btm 1st stage, bangalore. Despite of numerous calls to customer care and raising number of complaints towards the problem resolution there is no action on the complaints raised.
Everytime we call to customer care regarding the issue they say they will escalate the request and get it resolved quickly. Till now no resolution and the when tracking the complaint numbers they are already closed saying the issue is resolved.
This is really frustrating to pay so much for monthly postpaid plan without absolutely getting any signal at all.
We use 3 airtel connections at home with the worst signal problems and worst customer service every faced and will have to wait for couple more days and will switch over another network provider if this case is going to continue.

Hi,

I ported my number from docomo to airtel.
It was ported on 28th midnight and till now not got sim from company.
Bought sim from another Airtel store but its still not activated.
Its 4 days and I don't have access to my phone number.
Phone no.[protected]
I want my number to be activated shortly and reimbursement of my loss due to this.
Kindly look into the matter and do the needful.

Dsl account no. [protected]. Is not able to provide bandwidth more than 2 mbps since the time of installation. Whereas your committed sped is 16 mbps. Complaint no sr82768932 has been closed without our confirmation. Your engineers and team leaders have no clue of the issue.

It was after your appellate and nodal officers were involved in problem solving. Now even they have stopped answering to emails. Esupport / enterprise / 121 / nodal all are unable to support.

This was after my previous connection was asked to be disconnected by your team as you cannot migrate it to dsl from voice sr80243472

Hope someone listens or else i would be forced to disconnect my isdn pri, 53 mobiles and 4 dsl from airtel.

Thanks

With deep dissatisfaction, i would like to raise this online today!
I have done a port in to airtel from vodafone but looks like it was a big mistake. The port out was successful on 22nd may but since then my airtel network is working in an off and on mode. And my incoming calls are completely blocked since day 1. I have locked multiple complaints for the same, but have received no updates. And airtel says now i cant even port out...

We were very happy to using a broadband connection from past two month. But from past one month we are facing the issue (Frequently disconnection) to related this connection ([protected]) we have tried so many times to resolve this issue from call center but the could not assist us. Kindly look into the matter. My contact no. - [protected] / [protected].
Thanks.

I'm very disappointed with the pathetic customer service I have received from Airtel. This is regarding the mobile number [protected]. It's a new connection obtained in Bangalore, It has been more than 2 weeks since it was activated but till today neither I can make calls or receive calls. They say it's a technical problem and it will be fixed but it has not been done. The manager who is handling this is Vinay and his number is [protected]. I must have called him over 100 times and messaged him more than 50 times but the problem has not been fixed and I cannot use the number. It's a shame that this kind of customer service is being provided. Vinay in fact said I can go ahead and complain to anyone including TRAI and post my complaint any where I want and nobody will care. But a bill has been generated for the period where my number has not been working.

I'm really fed up. Either fix the problem right away or disconnect the number and refund me the initial charges. I will take the business somewhere else.

I can be reached at [protected]. My email id [protected]@tbsicorp.com

Dear Sir/Madam,

Please note that I still did not receive Rs 399/- refund against the recharge done on May 31st, 2017 (mob. no [protected], Transaction ID - [protected]). I made the payment using net banking, it has already been 3 days, and I still did not receive the amount! Kindly look into the matter and update me as soon as possible. Thanks!

Sincerely
Ln.R. Purushothaman

There is an Airtel junction box in front of our house for the last 15 years. Every day there will be people to do some repair and I have beared the difficulty. Now I am altering the house and the junction box is blocking the two wheeler entry into the house. I spoke to the people who come to work in the box and they told it will be removed. Every time they tell that it will be removed, they have not removed it yet.

Location of the junction box: 976, 17th Main, 7th Cross, BTM 2nd Stage, Bangalore-560076

This is the first step in trying to remove the junction box. If it is not removed, then I will try other options. The box can be moved to the end of the road, where it does not cause any inconveinience to anyone. Even if the box is moved 1 feet away, I am fine with that.

Dear service team,

Hi, this is Mr. Abhinav Kashyap from Kaushambi, Ghaziabad, Uttar Pradesh having airtel prepaid connection no. 0091-[protected] (Delhi) and [protected] (Uttarakhand). I lost my mobile today morning hence, I want to request the Airtel team to please BLOCK the above stated Sim cards ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Abhinav Kashyap
Kaushambi, Ghaziabad, Uttar Pradesh - 201010

I am sujit gaonkar my mobile no. Is [protected].
My another no. For communication is [protected] and email id is "[protected]@gmail.com"
I wanted to convert my no from billing to prepaid. For that they ask me to pay my bill of rs.500... I paid same amount.
After 10 days also they didnt activated my no. When i asked reason they found rs.250 unpaid bill so i paid it.
After these all my no hasn't activated yet.. Saying it'll be activated soon
But i am not getting any response.. Please help me out

I have ported my number from Tata docomo to Airtel, and after successfully poring out, I am unable to receive incoming calls at my number. Whoever call me at my number showing "You should have dialed an Incorrect number" I am fed up with the problem. Please resolve this asap.