Airtel Complaints & Reviews

I had requested for airtel xstream broadband connection and made the payment online.
I did not get any update and i got a SMS from airtel saying that the broadband connection is not available in my area and refund will be processed. It's been a week and i didn't receive refund and the sales person is also not responding regarding refund. Worst ever experience from airtel. If you don't have coverage then why sales person is making false promises and asking us to pay the amount. Holding our money in your account without any response and responsibilities. Will never take airtel connection in any form and will suggest everyone to do the same. Worst ever service provider.

All of a sudden, my phone no. +91 [protected] stopped working and it has been more than 48hrs with no resolution.

It shows INVALID SIM at the place where the tower of service provider comes which in this case is Airtel.

NEED HELP AT THE EARLIEST AS I CANT GET INTOUCH WITH CUSTOMER CARE INTERNATIONAL # ANYMORE

UPC cannot be generated for the reasons: (1)There is an active request for the change of ownership / reverification process ongoing for this number. Please contact your service provider for further assistance.

mobile number - [protected]...

Broadband and Landline are not working since morning. Tried reaching customer care through their numbers, but unable to contact them.

After taking our money they have not gave the connection. They are telling that there is some issue. Not providing the connection and not ready to refund also

DnD activated on 2511.22 but not working till date
Complain made to customer care closed without attending
Customer care executives are helpless and attitude is very bad not responding at all
They don’t have any solutions
I have another number with service provider jio never faced such problem

Hi,

I have a very urgent case to be addressed. I had been using my airtel number +91-[protected] from the past 15 years. Never ported, never changed, daily using and fully active. All of sudden, since 30th Nov 2022 morning there is no signal on my Airtel number, tried changing phones too, but no luck. Calling on the number says "This number does not exist".

As a first step, we went to Airtel's head office, Kapurthala, Punjab. They said that the number is not in Airtel's records, the number never existed. The phone number is dead. Called the customer care thrice, they declined to register the complaint and said number doesnot exist in their database.

This is completely false, I have been actively using it and recharging it consistently, even recharged 10 days ago. I have the transactionIds of my recent recharges and sms from Airtel from where you can track back that my number was actively being used. I also received/made multiple calls as per my daily routine the day before I lost the connection.

I am shocked to hear that the number is nowhere in the Airtel records now, while it was active and working till yesterday.
What I understood, is that the record is totally deleted from Airteel's database, it is a major major incident and security breach from Airtel and I am going to take a major action if that is the case. Before I escalate, kindly check your logs and provide me the details what happened to my number.

Also, I had the Airtel App installed in my phone and suddenly today I am logged out of that too. I cannot access My airtel account from there too.
Furthermore, there was no pending paper work, no pending documentation no pending KYC related to this number, and never received any SMS/Call about it.

Since the number is 15 years old, and my default number, I have so many bank and other important accounts linked to this phone number. I am ready to provide all the proofs, eveidences, adhaar card everything to get my number back. Take it seriously and re-activate my phone number as soon as possible.

Kindly investigate, give me a complaint number and provide me the details what happened to my number, why is it not showing to your records. You can reach out to my alternate number: +91-[protected] or email id: [protected]@yahoo.co.in

I need the following answers:
1) Number was active and in use and fully recharged with validity more than 30+ days, why is suddenly not in your records?
2) Who deleted the record from your database?
3) I can share the recent transactionIds of my recent recharges, cant you track back from those to confirm this number existed even until my recent recharge 10 days ago.

Check your logs and provide me the answers, I need answers. This is a major issue.
If you have to restore my number from your database backup, do it. I need my phone number back.

My ID was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That Have Followed Your Rules Of Conduct, And Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, Headshot Rate I'm A Normal Player, Please Check Once My Account. This Is My Humble Request to Free Fire Team To Unsuspend My Account.

Thank You I'd [protected] name नल्लाhappy

My mobile number with Airtel is [protected] i have been doing complaints from more than 4 months for data not working at my home & office. They have taken all the details of Longitude, Lattitude, Address and stating on their twitter handle & on their customer portal work in progress only. I have been paying for complete services for 5 family connections. If they are not able to resolve the problem they are not liable to charge me full amount.

Somebody stole my mobile phone yesterday in train and when I called customer care executive to block the sim they said that sim is registered on someone else name and they cannot block it now what should I do my mobile is stolen I need to block the sim.
Please block the sim as soon as possible.

I recharged my father's Airtel no. of ₹455, money deducted but recharge failed. I didn't get the refund even after 7 days. Transaction ID=[protected].Now I want refund my amount as soon as possible as I already book 3_4 complaints but now working at all.

Hi Team,

I have done a recharge of Rs. 2999/ on dated[protected]:48:33 through Airtel Thanks App by using my Airtel UPI ID. The payment showed a successful transaction Id[protected] and also the amount of Rs. 2999/ deducted from my bank account but recharge was not successful. The transaction receipt of Airtel Payments bank is showing the amount is lying with the Bharti Airtel Limited ( Receiver's UP ld - [protected]@mairtel ) .

Post my recharge on[protected], I received the below message from AO-AIRINF regarding my transaction status with ( Order Id:[protected]. The screenshot for the same has been attached also.

Hi, Payment of Rs. 2999.0
done via Upi has been
processed. Order Id:
[protected].
You will receive the order
confirmation within 4 hrs.
Please keep the Order ID
for future reference.

However recharge is not done . So I connected with both Airtel Mobility team & Airtel Payments bank customer executives.

I raised a Service Request with Airtel Payments bank regarding the transaction status & got the response that the above transaction is successful from their end. I have attached a screenshot for the same also.

The Airtel Payments bank Team asked me to contact the Airtel Mobility Team regarding the recharge issues, but when I raised the queries with the Airtel Mobility team they have no clue about the transaction/payment details and no one is responding properly for the same . I have called nearly 8 - 10 times to Airtel Mobility team but they mentioned they can't do anything about it & asked repeatedly to connect with the Airtel Payments bank team only.

This is very much frustrating for me doing the regular follow up with both the Airtel Mobility team & Airtel Payments bank team but still my money is stuck with the Airtel . As one of the largest service providers of India I expect these issues should be resolved from your end at the earliest convenience.

I have attached the below screenshots for your reference :
1. Payments transaction status details
2. Message from AO-AIRINF ( Successful order Id details with UPI payment )
3. Service Request response from the Airtel Payments bank team

.i am retailer of airtel payment bank i am send money 5000 on 18/11/2022 amount deduct and transaction show failed but amount not refunded and customer care not support.

When i requested porting from airtel, i got a call from airtel customer service and informed me about a special offer for Rs. 239.

I also recived an sms from them stating the same. And as per thier instructions i cancelled port request and recharged for Rs.239

But i got cheated and the normal offer was activated for me instead of commited offer by them through sms and call.

I raised a complaint on 23 november 2022 but no response from them when i called to check status of complaint on 28 november 2022 they informed me it is closed without my knowledge.

This is to be considered under cheating case and i need a reasonable compensation due to my losted time, money and service.

Also i need same offer to be activated .

I've ported my no. from Vodafone to airtel and i've also inserted new sim but verification call to 59059 is not connecting. every time i try to call at 59059 it shows not registered on network automatically disconnects and also i'm unable to receive incoming calls to my number. I couldn't believe how airtel is so weak in customer service.

My number is [protected], I did port from Jio to Airtel on 7th of October 2022 in india, after port got new airtel sim and the representative told within 2 days airtel sim will be activated.
I came to saudi arabia and inserted new sim and trying to connect manually with all available neworks specialy with Zain KSA but network is not coming and not connecting with any network. it showing as Emergency calls only i tried customer care many times they are telling roaming activated and everything is ok but no network. I tried many ways such as changing mobile, restart, recharge 99 pack, manual search etc., but no use. i didn't get proper reason from customer care. it's been 45 days without network,

I have applied for Airtel Black (Fibernet+DTH) and asked me to pay 1500 rupees for the DTH. I have paid it on November 9, 2022 and now they said feasibility for Fibernet is not available so cancelling your connection. They have cancelled it but still no refund has been provided.

Hi all,
After recharging 365 days plan. outgoing messages are not working. Please review. I am in USA.. it was working when i was recharging 84 days plan. however when i switched to 365 day plan ...outgoing SMS stopped working. Please advice.

My name is Srikrishnan. We purchased this no. almost 15yrs back and we have been the sole user of this no. I even registered this no with mother's aadhar. Recently I purchased a 4g mobile for my mother and we tried to get 4g sim. But the customer care said that this no is registered in someone else's name. We have been the sole user of this no and I don't know how this happened. We want this no and we request Airtel to assist in necessary actions to get 4g sim for this no.

Hello,
I am living in Madurai city. I am only receiving one or bar of network strength from my internet service provider(Airtel) and and I can't even make a call for a minute. If I made a call the call hangs up automatically after some seconds. Sometimes I don't even get any mobile reception. Due to this I have to buy a broadband to access internet for my education. I am really concerned about incoming call what if someone is making a call in emergency. Please take required action. Thank you for your time.