Apollo Pharmacy Complaints & Reviews

We had bought a steamer/ vaporizer from Apollo Pharmacy on 15 aug 2014. when we returned home and checked it, it wasn`t working and rushed back to pharmacy again and explained to the sales executive there, he checked few more products, to my suprise none of them actually worked. He handed over the matter to senior executive Mr. Shantha Kumar . He is the most careless person i have ever seen. he was not ready to refund me the bill amount inspite of delivering a faulty product. He aslo refused to reveal his identity when asked for and refused to give higher management numbers for taking the issue to next level. he intentionally avoided us and i m very much annoyed by his attitude. Dear management, being a giant in medical industry if you have a sales person like Mr. Shantha Kumar your outlets would be shut down soon, , Pls check the cctv footage for his rude behaviour, this attitude was not only with me but also with the customer who had come before me. Pls check the cctv footage for his irresponsible behaviour. Appollo pharmachy madiwal maruthi nagar 7.20 - 7.40 pm

Hi, Greetings for the day! With much regret I am writing this to you. This is about your Apollo pharmacy in Bommasandra, Bangalore. I am a resident of Bommasandra before even your pharmacy started in here. Consider this email more as a complaint rather than a feedback. 1. First and the biggest problem of your pharmacy is the non-availability of medicines. I would say if I have visited your pharmacy 100 times, out that 90 times the medicines will not be available. So it’s like 90% of the times most of the medicines will not be available at your pharmacy. You are such a big chain and 90% of the times medicines not available is totally not acceptable. One of the biggest hospitals in Bangalore i.e. Narayana Hrudayalaya(Narayana Health) is located just near to your pharmacy. Even the medicines prescribed from there is not available at your store. There is another Pharmacy named S.K. Medicals in Bommasandra where you get all the medicines. The only reason people visit your pharmacy is because of the Apollo Advantage 10% discount. But if you continue the service in the same fashion then nobody will go to your store. If 90% of the times medicines are not available at your pharmacy then what is the point of keeping it open? Why paying salary to people for just saying medicine is not available? 2. Your staff at the pharmacy is so rude. They don’t have the decent politeness to talk to customers. Ideally speaking people who visit to your store mostly are patients. They are not in a mental state to take this rudeness of your staff. In an ideal scenario your staff should not speaking rude to any given customer. 3. Your staff at the pharmacy doesn’t know to speak basic English. Nearly 70 per cent of the population in Bangalore is from other states. And ideally most of them don’t speak the local language. The most common way of communication is English. It becomes very difficult for a common man when you keep staff like this who cannot speak basic English. 4. My wife is a Pharmacist. We have visited your pharmacy ample times. You have about 5 people(staff) at the store. Recently a new lady has joined which I will say that has some knowledge of medicines. But apart from that I really don’t think that anybody has knowledge of medicines. They can’t even check for substitute medicine if the same brand is not available. I really doubt that they even have a diploma in pharmacy. And if this is true then it’s a big question about the credibility of Apollo pharmacy. I seriously didn’t expected this kind pathetic service from Apollo Pharmacy. So I would request you to seriously look into this and take some action at the earliest. Thanks & Regards, Anoop Kumar Mobile- [protected]

Dear Sir, I am taking medicines for my wife from your Cannought Place & Gole Market New Delhi stores many times continously but the store person did not tell me about your discount loyalty card scheme. I am going in both the stores regularly but still i am unknown about the scheme. Please tell me sir what is the problem with both stores about the scheme. My name is Amit Kumar Contact: [protected] Email: [protected]@gmail.com...

Dear sir, This is to bring into your notice how careless attitude of your staff at rohini sec13 .dda market is regularly creating inconvenience to your regular customers.myself a doctor and i have been a regular customer of this store at sec 13 rohini since 2008.Earlier ur staff was good and helping but since few months i have seen that whenever i went there ..and asked for some medicine they did'nt even check ur stock status ..directly refused every time.Last week i asked for inj betnesol in d morning they refused.. then i bought it from another store in same market...after few hours again i went to ur store and asked for tab wysolone and tab depin r 20 mg...again they refused. On 29/7/14 they crossed all d limits ...i gave a phone call around 6:00pm for home deleivery of syrup zinconia and they assured me, , they will deleiver soon. When i did'nt get medicine till 10:30pm again i called them to 9 why d medicine has not been deleivered.That time their careless and shameful response was that they ringed me to tell that syrup zinconia was out of stock and i did'nt pick up d phone...imediately i cut d phone and checked there was no call ..again i called them to inform that they were telling a lie and what happened if someone is waiting for an emergency medicine. This type of careless attitude will lead to repulsion of all your regular customers from ur store .U should take necessary action against them ..earlier whenever we called for home deleivery they immediately ckeck d stock status and told us about d availaibility of drug so that we can arrange from somewhere else.but these days u have a worst staff...we will not visit to ur store in future but at least u can maintain ur other regular customers by taking necessary action against them. Thanx. Dr. Reena [protected]@gmail.com

Sir/Madam, Hitherto I was purchasing our medical requirements from Med-plus. Recently, I thought of buying the same from Apollo Hospitals Enterprise Ltd., KSRTC Layout, #20 Ground Floor, 7th Main Road, Chikkallasandra, Bangalore 560061, which is nearer to us. However, my experience is so bad like, either the billing is wrong or the discount given is not appropriate, over and above the personnel Mr. Mahendra, name, as told by him is very rude. He does not know as to how to talk to the customers. Today, I purchased few items in the name of G S Sindhu, per invoice Nos. CC0006722 and CS0048674. Price of One item in the invoice was Rs. 85.05 whereas the price printed on the strip was Rs. 80.47 the discount given was 5% whereas other shops give 10% On other items such as tooth paste and brushes no discount was given, whereas as other shops give 5%. When I asked about the same he was adamant and rude. It is not the question of one or two rupees, the behaviour which is important. Now, I think, it is not worth to visit your shop here. Regards, G V Seshadri

I purchase drugs in appolo pharmecy in pratap nagar jaipur but drugs in could not match in doctor match. I confirm drugs in doctor advice. But sales man is told him one time purchase drugs can nor return back .

I can not satisfied for sales man statment .

Please confirm back my request .

Thanks.

Mahendra singh...

I had placed an on-line order(order no- #AP24605) of INR 1170 with Apollo pharmacy on 13 March 2014. After few days they told me that the prices have been increased so I have to pay the difference but it was not logical to me as I have placed the order on the basis of listed price. So I asked them to cancel my order and refund the money to my account. They agree and send me the confirmation mail of cancellation and refund on 26th March 2014....

I would like to bring in to you kind notice of the pathetic service of your store situated in the market campus of Amarpali Greens, Indirapuram, Ghaziabad U.P and want you to take stringent action against their staff Neeraj & their Supervisor Adarsh who are the main key members for irresponsible behaviour in terms of home delivery. This incident is related to some urgent medicines booked for home delivery by name of Nikhil Khanna at around 8:30 pm which had not been delivered till 10:30pm. On follow-up with Neeraj it is found that the medicines are lying in their store with the lament excuse that the delivery boy has left for the day. On follow up with their supervisor Adarsh, (as mentioned by Neeraj), his phone is continuously busy and then he switch off his mobile.He even didnot dare to reply back to my urgent message. This is highly unacceptable? Is this kind of service what a Corporate customer would expect? I want this note to be forwarded to the higher management and would request their immediate action on their staff for this store. I would like an strict action to be taken for the mentioned employees and keep me updated on it's status. Please reach to the undersigned if any further information is required. Regards, Nikhil Khanna 91-[protected]

I went to the Apollo Pharmacy in Pondcherry Bussy Street last week for my mother is diabetic patient i asked for the insulin nova mix the sales people are playing each not seling the medicine proper way playing with the medicine boys & girls is this pharmacy are markert. Pharameshwari & Riyaz take action in this nessaary case its not a small thing Apollo is a chain of Group why they keeping like this cheapest people for low salary....

Dear Sir / Madam, This has reference to the captioned subject. I sent my son who is eleven years old to get medicines for me. Medicine name: Glycomet Trio2. Purchased Quantity: 2 x 10 tablets (Two strips) Batch No. MET 31125, Mfg Date: 11/2013, Exp. Date:10/2015 (First Strip details) Batch No. MET40201, Mfg. Date: 02/2014, Exp. Date:01/2016(Second strip details) Purchased Apollo Pharmacy Shop location:Nagarjuna Nagar, Tarnaka (Opp. Dr. G. Balaraju Clinic), Hyderabad Purchase date & time: 05th July 2014, 09.50pm They were not provided any bill aganist the purchase nor the discount and collected Rs. 258/- Can I know the reasons for not providing the bill as well as discount. I am a regular customer for your pharmacy. Looking forward for your kind reply. With regards, V.V.V.Prasad Associate Vice President-CR Vimta Labs Ltd. Hyderabad Mobile: [protected]

Complaint against Apollo Pharmacy, Noida Sector 110 The staff at this store refuse to sell cut medicines . They insist that as per Apollo Pharmacy directives, we have to buy full strip of medicines however costly it may be and even if the doctor prescription says to use only a few . They have been harrassing cutomers a lot . Details below : DL No 52/20/BBN.52/21/8D Invoice No: CS0257370 Medicine : MUCOLITE SR CAP Executive employe...

Respected Sir/Madam...

I went to one of apollo pharmachy store at thuraipakkam (opp to DB jain college) in chennai, and was waiting for more then 5 minutes, nearly 5 to 6 members (including myself) were came and asked the medicine but the store staff said NO STOCK... NO STOCK...

And from there I went to velachery (near vijaya nagar bust stop) in chennai apollo pharmacy store, at there too said the same NO STOCK... NO STOCK...

Please kindly pay more attention on the medicine stock and kindly save the patients...
Thanking you

With regards
Manoj Philip

Poor response, demand was laid for certain tablets are follows

1. Cardiveta XR 25 mg . was regular usage .
2. Olmy-a and other tablets which was very important . the pharmacy was not responding properly . even we demand to issue . it was not provided when the stoke was there in list in computer, when we demand to provide the tablets, there response was go and complaint.

I am writing this complaint with regard to Apollo Pharmacy Shop, Opposite Madhapur Petrol Pump, Hyderabad. On 20th of April 2014, around 4:30 a.m. i went to the shop to buy some antacids and i was having severe heart burn and pain. The guy was sleeping ( Don't have any problem with that), I asked for Pepfiz to which he said is not available, i asked for eno, he said not available, i asked for any other antacid, he said not available. If a 24*7 Pharmacy shop can't keep medicines related to simple acidity the what kind of medicines do you really keep? Or was it the guy over there who was too lazy to get up and give medicines? Worst service ever seen.

Hi Consumer Forum, I have placed an order with apollopharmacy.in on March 28, 2014. Order number is #AP25254. I have not received shipment after 18 days of order and they are responding on mail for status. Please help me to get refund or shipment from the supplier. Regards, Dishant Shah +91-[protected] email:- [protected]@gmail.com

Dear Team, I had purchased a bloodpressure tablet Olmezest beta 25mg in Apollo pharmacy located at Vidyanagar opposite Andhra Mahila Sabha, Hyderabad, unfortunately My mother had the side effects like dizziness, nausea and abdominal pain after taking the tablet she has taken tablet for 3 days, and I had asked to return the tablets and asked to exchange with some other tablets the person who was in the pharmacy was very rude, please give him a warning to that person. Please ask ur people to be polite with the customers or else you will lose lot of customers. Please take the action as soon as possible. Thank you.

I have purchased some products e.g New Gen Hair Oil and Shampoo from Apollo Pharmacy at Narayankhed, Medak District, Andhra Pradesh state on 5/3/2014 when i checked the bill the Batch No and MFD and Expd dates are not matched the products. I asked the authorised persons but they are not responding and they were shown neglegency It becomes very inconvenience to me. Hence I request you rectify the problem and give clarification by my mail [protected]@gmail.com

Dear Sir, I had purchased 4 strips of 10 each STATIX-40 tablet from Apollo Pharmacy, Neeladri Vihar, Chandrasekharpur, Bhubaneswar on 06/02/2014. The price in the stripe is Rs.215.00 for three stripes(Batch no:BPDP13014) and Rs.236.00 for one strip(Batch no:BPDP13031).But, they gave me one manual bill for Rs.236.00 for each strip mentioning batch no:BPDP13031.When I insisted for computerised bill, they told that computer prices are erroneously...

I had purchased medicine from apollo pharmacy igate patni noida on 06/02/2014 of rs 134.45/- using kotak debit card ending 3616 on checking mini statement and online internet banking i saw that my savings a/c has been debited twice with the same amount of rs 134.45/- invoice num-000843 approval code 090427 batch no-000466.Even the poor staff mr. Kalamuddin swapped my card twice a time saying the first transaction was declined by bank.He should not to swap it twice the fault was here.

I asked back the apollo staff (Mr.Kalamuddin emp id- 19514) at igate noida but he told me to contact the bank.Next day he rudly said me to talk to my manager mr rupesh (Contact -[protected]) he wasn't return the said amount.

I add the screenshot of my bank details and purchase slip as proof.

We usually order medicines from various Chemists, in and around our residential society. One of the names, that comes into prominence is Apollo Pharmacy. They have a good system of registering a consumer using cards, and thus the customer can order medicines based on the card. This also ensures a discount of about 10% on the medicines which gets accumulated over time and can be redeemed as and when required. But, it seems that the franchise...