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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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V
VK Realist
Jul 10, 2023
Aug 7, 2023
This thread was updated on Aug 7, 2023
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I like to draw your valuable attention towards Mental Trauma I am suffering due to unimaginable behavior by your bank.
I had FLIPKART AXIS CARD XXXX XXXX XXXX 9293 with 15000rs credit limit. I
stopped using that card from February 2023, at that time my outstanding was about INR 13, 000.
I was unable to pay my dues because of 2 reasons - some dispute with charges and i asked if they fan fix that then i will pay. Due to their hidden capitalistic intention of be silent & keep adding interest until its time to declare NPA, they didn't fix it and kept adding charges. Also i am a student, I can't pay beyond 13000.
Now, since last 3 months I am contacting Axis bank in order to clear my dues in mutually acceptable terms. After several months now it has been 27000+ rs (absolutely greed). I contacted on Twitter support of Axis in order to settle on earlier amount (13000) & provide me a “NO DUE CERTIFICAFE”.
Now i am getting call & sms from probably a scammer with clear my dues name. A girl called & told me she works for recollection dept and she can make a settlement of payment of 14298rs on behalf of axis. She told me to pay by link (Bank isn't allowing me access the app & card). That link includes incorrect last digits of card. I request Axis Twitter Support to recognise whether its real or fake, they don't even bother to respond.
AND till Today I have tried to contact axis bank multiple time without any success.
This bank is ran buy a bunch of thieves and fraudsters who are here to just robb people
Inspite of repetitive mails & tweets from my side mentioning the issue and appealing for help, they did not even bother to respond.
I also appeal to concerned authority from Govt./RBI to look into the unethical practices Axis is doing and kick them out of our country.
I also appeal to my fellow citizens please think twice before using any product of Axis as bad days may come to anyone’s life any time and Axis with its cruel intension will be always looking for an opportunity for “sucking your blood” like dirty mosquitos.
Looking forward to hear from you soon.
Regards,
Vinay
mobile number [protected]
Sep 12, 2023
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2023
Axis Bank Customer Care's response
Hi, we wish to inform you that we are addressing the concern raised by you on Twitter platform. Regards, Team Axis Bank
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    mahesh patil 200386
    Jul 10, 2023
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    Without my permission some amount getting debited from my account, IN NAME OF TIPS/SCG/MCC/01.07.23/ .While making the payment FOR PETROL I was charged with extra fees while swiping the card at various points then why after few days I am being charged extra. Am using salary account and what is the use it, why you guys charge me for using debit card. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.
    I want to know about it as well as get the refund.
    Axis Bank customer support has been notified about the posted complaint.
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      Shashank savla
      Jul 7, 2023
      Aug 7, 2023
      This thread was updated on Aug 7, 2023
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      Address: Mumbai mira road

      Without my permission some amount getting debited from my account, It is mentioned in the statement like PTL/SCG.VISA.POS.DT 050723 If I ask customer care they say if I use my debit card in hotel or some shopping it will be charged. what is the use o[censored]sing debit card even after swiping at petrol pump i m gonna charged, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

      If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on msging right why can't do this .

      I need a proper response for this and i need my money back till now which is debited.
      Sep 7, 2023
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 07, 2023
      Axis Bank Customer Care's response
      Hi, please share us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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        D
        davebajaj
        from Gandhinagar, Gujarat
        Jul 4, 2023
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        Address: Sector 6C Plot No 883-1; Gandhinagar - 382006; Gujarat

        Bond Holder of ICICI BAJAJ SCOOTER BOND allotted on 29.01.1999.
        It Maturity date / Redemption date as mentioned is 29.06.2023.

        There is no trackability of this bond.
        How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?

        Haresh Jerambhai DAVE
        phone: [protected]
        Email: [protected]@ipr.res.in
        Axis Bank customer support has been notified about the posted complaint.
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          davebajaj
          from Gandhinagar, Gujarat
          Jul 4, 2023
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          Address: Sector 6C Plot No 883-1 ; Gandhinagar- 382006

          Bond Holder ICICI BAJAJ SCOOTER BOND allotted on 29.01.1999.
          It Maturity date / Redemption date as mentioned is 29.06.2023.

          There is no trackability of this bond.
          How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?

          Haresh Jerambhai Davee
          phone: [protected]
          email: [protected]@ipr.res.in
          Axis Bank customer support has been notified about the posted complaint.
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            A
            Abhishek2023
            from Naidupet, Andhra Pradesh
            Jul 3, 2023
            Aug 7, 2023
            This thread was updated on Aug 7, 2023
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            Resolved

            Dear Team AXIS BANK CREDIT CARD DEPARTMENT,

            I am writing this with regards to my credit card bill payment. My Credit card number is 4514-XXXX-XXXX-3127. I recently received a bill of amount Rs. 1, 05443.17 .

            This is to inform you that I cannot pay this amount as my family has fallen under a hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

            I can able to give 20% of my debts. If agree to settle with this amount, I shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation due to I am jobless for the last 5 months.

            I am ready to settle this as soon as I get confirmation from your side.

            Please know that I have appreciated the patience and professionalism that your staff has given in this process and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

            REGARD’S
            ABHISHEK KUMAR
            Email Id- [protected]@gmail.com
            Mob No- + 91 [protected]
            Sep 12, 2023
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2023
            Axis Bank Customer Care's response
            Hi, we regret the inconvenience caused. Please be informed that your credit card ending with 3127 is not eligible for the settlement. We request you to clear your dues in order to avoid further charges. Regards, Team Axis Bank
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              J
              Jun 30, 2023
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              Address: [email protected]

              Please find below information
              Email jaysh.[protected]@gmail.com
              Pan DICPK9863C

              I applied with above information a new kiwi upi credit card but it was declined, kindly help me to understand the reason of rejection, I have good cibil score and 100% on time payments

              Thanks,
              Jay
              Axis Bank customer support has been notified about the posted complaint.
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                J
                Jun 30, 2023
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                Address: [email protected]

                Hi Team, I have applied new upi credit card, but unfortunately it was declined, kindly provide a valid reason of rejection, I am making 100% on time payments every month and also I have good cibil l, kindly provide a valid reason
                Jun 30, 2023
                Complaint marked as Resolved 
                Please find below information Email [email protected] Pan DICPK9863C I applied with above information a new kiwi upi credit card but it was declined, kindly help me to understand the reason of rejection. Thanks, Jay
                Axis Bank customer support has been notified about the posted complaint.
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                  C
                  catch57
                  from Pune, Maharashtra
                  Jun 25, 2023
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                  Address: Pune, India

                  Flipkart Transaction done on 22nd Sept 2022 for below three products along with few other product.
                  A.) For LED TV, Product was not delivered by delivery partner as per scheduled time slot. Later it was cancelled by Flipkart delivery partner itself.
                  B.) For remaining two product it was returned.

                  So, from total product that I ordered was of amount Rs 55, 638. Out of these some or the other reason three products got cancelled/returned of total amount 45, 793.

                  I got a refund of 45793, but instead starting EMI of Rs. 9845(For Vaccum Cleaner - Order ID: OD[protected], Ladies Shoulder Bag - Order ID: OD[protected]. you have started EMI of full 55638 amount. At this point I being charged 45793 extra amount.

                  Please refund my Rs 45793, which you over charged me during EMI.

                  Thanks in Advance,
                  Sanjeev
                  Axis Bank customer support has been notified about the posted complaint.
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                    G
                    GowthamSankar312
                    from Chennai, Tamil Nadu
                    Jun 25, 2023
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                    Power cut in middle of withdrawing money from ATM so didn't receive money but debited from account.

                    what is the process of raising a complaint or it will be automatically credited after sometime as I have heard this is available in other private banks but not sure in AXIS.

                    AXIS Account debit card used in AXIS ATM
                    Axis Bank customer support has been notified about the posted complaint.
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                      A
                      AnnapoornaN
                      from Bengaluru, Karnataka
                      Jun 24, 2023
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                      Address: Axis Bank Ltd Corporate Office 11th Floor, Corporate Park Sion Trombay Road, Chembur, Mumbai- 400071

                      Dear madam/Sir,

                      I would like to change my name in Pf as per attached Adhaar card (latest) and Marriage certificate kindly suggest.

                      Name to be Updated as - Annapoorna N

                      UAN Number[protected]
                      PF Member ID - MHBAN[protected]

                      Thanks
                      Annapoorna N
                      [protected]
                      Annapoorna.[protected]@gmail.com
                      Axis Bank customer support has been notified about the posted complaint.
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                        D
                        Deepak Burkul
                        Jun 23, 2023
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                        Without my permission some amount getting debited from my account, It is mentioned thrice in the statement like TIPS/SCG/NON MCC/21.06.23... .While making the payment to various vendors I was charged already with extra fees while swiping the card at various points then why after few days I am being charged extra. Am using saving account and what is the use it, why you guys charge me for using debit card. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.
                        I want to know about it as well as get the refund.
                        Axis Bank customer support has been notified about the posted complaint.
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                          A
                          ashokdwivedi517
                          from Pune, Maharashtra
                          Jun 22, 2023
                          Jul 30, 2023
                          This thread was updated on Jul 30, 2023
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                          Address: Ravet Pune 411033

                          To Whom It May Concern,

                          We had UPI transfer the amount 50000 to Sunity Jewelers By google Pay, . payment was successful from my side but not credited beneficiary account on date 06/March/ 2022. Our account No is [protected]. We had complaint to Google pay team they told me you have to contact your bank home branch. Accordantly we had complained to our home branch axis bank ravet pune. They have taken 11 Month but still money was not credited to beneficiary account or not my account refund yet.

                          I have enclosed the following documents with this complaint:

                          A copy of my Google Pay account statement showing the debited transaction
                          A copy of the UPI transaction receipt
                          A copy of the beneficiary's contact information
                          I would appreciate it if you could look into this matter and get back to me as soon as possible.

                          Thank you for your time and attention to this matter.

                          Sincerely

                          Thanks & Regards
                          Priyanka Ashok Dwivedi
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 27, 2023
                          Axis Bank Customer Care's response
                          Hi, we wish to inform you that your concern via dispute id SAK[protected] is under process, and you shall be responded shortly in the referred matter. Also, please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise. Regards, Team Axis Bank
                          Jun 27, 2023
                          Updated by ashokdwivedi517
                          Ok Thanks you for information We are waiting refund amount
                          Jul 30, 2023
                          Updated by ashokdwivedi517
                          We are waiting response
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                            A
                            ashokdwivedi517
                            from Pune, Maharashtra
                            Jun 22, 2023
                            Resolved
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                            Resolved

                            Address: Sr. No 113/10 K Saraswti Niwas Walhekarwadi chowk Walhekarwadi, Chinchwad Pune 411033

                            I am writing to you today to express my dissatisfaction with the UPI transition of my Axis Bank account. On 06/March/ 2022, I initiated by UPI transaction to transfer INR 50000.00 to Sunity Jewelers By google Pay. However, the money was not credited to the beneficiary's account.

                            I have checked my account balance and the transaction has been debited from my account. I have also contacted the beneficiary and they have confirmed that they have not received the money.

                            I have compliant to Google pay team the told me kindly contact to your home branch. Accordingly we had complaint to axis bank our branch. They had taken 11 months for our compliant but it will not resolve yet.

                            I would like to request that you investigate this matter and take steps to resolve the issue. I would also like to request that you help me for refund the money to my account as soon as possible.

                            I have enclosed the following documents with this complaint:
                            A copy of my Axis Bank account statement showing the debited transaction
                            A copy of the UPI transaction receipt
                            A copy of the beneficiary's Account statement of fedral bank

                            We have attached tractions details

                            would appreciate it if you could look into this matter and get back to me as soon as possible.

                            Thank you for your time and attention to this matter.

                            Sincerely,
                            Priyanka Ashok Dwivedi
                            Jun 22, 2023
                            Complaint marked as Resolved 
                            not now
                            Axis Bank customer support has been notified about the posted complaint.
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                              A
                              asav
                              from Faridabad, Haryana
                              Jun 21, 2023
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                              Address: 801/15 FARIDABAD , HARYANA

                              I got a vistara axis card last year. Card no is [protected] . I have not received any complimantry ticket nor any ticket on my spendings. Again axis bank is demanding for renewal fee of 3000 + gst. Kindly clear the matter.
                              My regd no is [protected]
                              Axis Bank customer support has been notified about the posted complaint.
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                                Dear Sir/Madam,
                                I hope this letter finds you well. I am writing to express my utmost disappointment and frustration regarding the recent deduction of INR 59 from my account as "Sign Verification Charges" without any prior notice or valid reason. I am a valued customer of Axis Bank Ltd, and I have always had a positive experience with your services. However, this incident has left me deeply dissatisfied and compelled to bring this...
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                                Y
                                yash bhatiya1
                                from Mehsana, Gujarat
                                Jun 18, 2023
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                                Address: MEHSANA

                                Dear AXIS Bank,

                                I am writing to register a formal complaint about an unauthorized transaction on my bank account. I recently discovered that an additional GST charge of 2550 has been deducted from my account, which I understand is non-refundable. But I am requesting the manager of your bank to please refund the consolidated charges amount, otherwise I will take further action by uploading a video about your poor service on social media platforms.

                                I hope you take this seriously and process my claim for refund as soon as possible.

                                Regards,
                                YASH BHATIYA,
                                +[protected]
                                Axis Bank customer support has been notified about the posted complaint.
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                                  D
                                  Deepshith
                                  from Theni, Tamil Nadu
                                  Jun 18, 2023
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                                  Address: K 18Master plan complex theni

                                  Every month in my axis bank account debited consolidated charges rs 500 to 1500 pls resolved and refund my money in my account sir...axis
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Deepshith
                                    from Theni, Tamil Nadu
                                    Jun 18, 2023
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                                    Address: K 18 master plan complex theni

                                    Every month in my axis bank account debited consolidated charge rs 500 t0 1500 ... pls resolved and refund my money in my account...axis
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      D
                                      dilasons industries pvt ltd
                                      Jun 17, 2023
                                      Jun 27, 2023
                                      This thread was updated on Jun 27, 2023
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                                      Resolved

                                      Address: Pu block pitampura

                                      As per discussion with the so called elite bank, papers for new OD limit were submitted to PU BLOCK PITAMPURA branch on 6 th of MAY 2023. It was promised that the OD will be sanction within 15 days if all the papers are in correct manner. All the papers were found in ok condition after 15 days, then suddenly axis bank credit department woke up and started digging queries. As they asked we fulfilled them then n there. Finally on paper sanction came on 10th june 2023 (1 month later the submission of papers). 7 days have passed since then still there is no single disbursement in our account and when asked they are still asking for completely baseless documents as 1)PDC of any account with the same name(as per there agent Mr Om prakash any account whether dormant or not in use since years, any PDC will work). 2)Rent agreement of mortgaged property with NOC by the tenant(as per Mr Om prakash the tenant who may leave house in the evening can also sign that NOC). 3)Life insurance of 12000/- was demanded by Mr Jeeshan idrishi mob:[protected], with a proper threatening tone that if this demand is not fulfilled the disbursement will not happen.
                                      4) Address change in adhaar is mandatory as per Mr Om prakash mob:[protected] again badly threatened that disbursement will not be allowed if not done (whereas on paper sanction was done without the right address, it wasn’t a barrier then)
                                      Both these above said employees including the credit department has harassed me to the extreme limit.
                                      I want action to be taken against these employees and pay me back my processing charges including all the other charges they have taken.
                                      The harassment faced by me was limitless and if not taken any proper action within 24 hrs i will escalate this matter to higher authorities.

                                      No regards
                                      Ajay kumar
                                      Jul 31, 2023
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 27, 2023
                                      Axis Bank Customer Care's response
                                      Hi, we regret the inconvenience caused and are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank
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