Axis Bank Complaints & Reviews

I do not have any credit card of Axis bank. I called customer care and they also confirmed the same.
There is a credit card shown against my name in CIBIL report which has some 700+ Rs pending with 28 missed payments.
This has decreased my credit score and banks are denying me home loan.
I am attaching screenshot of cibil report of that concerned entry.
Please let me know how to get this resolved and update my CIBIL score.

Name - Abhinav Saini
email - abhinav.[protected]@gmail.com

Dear Bank
I am writing to you today to express my dissatisfaction with your bank's handling of my account. As per RBI protocol, it should be ensured that the balance in the savings account does not turn into negative balance solely on account of levy of charges for non-maintenance of minimum balance. However, my account was turned into negative balance due to non-maintenance of minimum balance.
Due to some unforeseen circumstances, I was unable to maintain the minimum balance in my account for a few months. As a result, my account was turned into negative balance and I was charged a penalty.
I understand that your bank has a policy of charging a penalty for non-maintenance of minimum balance. However, I believe that this policy is unfair in my case. I was unable to maintain the minimum balance due to extenuating circumstances and I was not aware of the policy.
I have attached a copy of the RBI circular that states that banks should not turn accounts into negative balance solely on account of levy of charges for non-maintenance of minimum balance. I would like you to review this circular and take appropriate action.
I would also like to bring to your attention the fact that my salary account was not converted to a savings account after 3 months of no salary credit. As a result, I was charged a monthly maintenance fee for a salary account that I was not using.
I believe that these charges are unfair and I would like you to waive them. I would also like you to ensure that my salary account is converted to a savings account so that I am not charged a monthly maintenance fee in the future.
I am disappointed with the way that your customer care agent has handled this matter. The agent was rude and shouted at me before disconnecting the call. I would like you to investigate this matter and take appropriate action against the agent.
I would like to resolve this matter amicably. I would like you to waive the charges that I have been charged and to ensure that my account is properly managed in the future.
If I do not receive a satisfactory response from you, I will be forced to raise a complaint with the RBI Ombudsman.
Thank you for your time and consideration

Dear Customer, your contact details are not available with the bank for online transactions. Please visit your nearest branch to update your contact details or please contact the bank customer care at[protected]/[protected].

1 - without contact details we can open a bank account how interesting 😒
2 - more than 20/30 times i called on customer care they are like it's something new for them. no response plus no...

This is regarding the UPI transaction which I did on April 16th, 2023 at 5:17pm of Rs. 4000 via Googlepay.
The transaction got successful from my end and the amount got debited from my savings bank account (ICICI) but the merchant didn't receive the amount in his account. Due to this, I have to again make a payment of Rs. 4000.

After so many follow-ups with the ICICI bank, I have got the below details about the transaction. The amount has been transferred to the below account number.

Beneficiary Bank: Axis Bank
Beneficiary Account No. : ***********2063
Beneficiary IFSC: UTIB0000000
RRN[protected]

After checking with the merchant, the above-mentioned account number is not the merchant's account number and IFSC mentioned above is not a valid code.

Please help me in getting my money back into my ICICI bank account.

Hi, i applied for Axis Bank My Zone Credit Card which was scheduled to reach me by 13 May vide AWB# [protected]. Till 19th of May there was no update on delivery of my card and on 20th May I got SMS that Bluedart attempted delivery but I was not available at the delivery address. it is a complete lie as i was at home the whole day and my phone was also switched on but the delivery guy never reached my address nor contacted me, he simply returned my card with fake reason and my card is now being returned back and the reason mentioned is I provided incomplete address which is again a lie as I provided the correct address.

I request you to please take action against Bluedart Courier Service as they never reached to my address nor contacted me and returned my Credit card citing fake reasons.

I got a bill on 17 March rs 5685.04march 2023 bill was due on 4 April and I paid twice from my side rs 5700 and 5685 on 4 April 2023 (rs 5700) and 5 April 2023 (rs 5685). I got billed again on 17 April 2023 rs 4095 and i paid on 5 May 2023 rs 4095. Again i got 17 May 2023 bill of rs 8728. How will come because i spend only rs 4600 approx? When i saw the statement rs 4095 bill of 17 April added here also, why? and where is my double payment amount gone who paid 4 April ( 5700, 5685 ) . Rs 5685 is the bill amount and rs 5700 extra amount. Where will adjust?
account no - [protected]

I am working woman and having saving account in Axis Bank. I have receive too many calls from the bank regarding the personal loan. I have got more than 10 calls in a single day. I request them not to disturb me again and again, but they did not get it.

I have attached the screenshot of the call received in a single day

I have a savings account in axis bank, today it got debited by an amount of 885/-, in the name of axis direct & I never applied for any demat account, thus these charges are completely unauthorized & unwanted, thus I request you to refund the deducted amount.

I've got an SMS from Axis Bank saying that some amount got debited from my account by PTL/SCG.VISA.POS/15.05.23/SRI SAI SIRISH
I'm using salary account and why such debit without any proper notice or information.
Please get back

I am trying to apply Airtel axis Bank credit card through Airtel app. Everything it is rejected before approval saying information provided is not correct. I checked every information and it is correct. But still I am facing this. Axis Bank customer or Airtel customer, none provided the reason for this.

Hello Axis Bank i received my credit card pin but I didn't receive any physical credit Card, now I don't know what to do with this pin only. Solve these issue

Yesterday I got message that my total balance got debited rs 885.00 with out my permission from axis direct, I don't even has dmat account from axis please refund my amount.
My name : Ritik Kumar Yadav

Today my mother's account is debited with an amount of Rs 100, 000 against some "BRN-TD" charge out of the blue. She doesn't even have a Credit Card. This transaction is done twice with a deduction of Rs50, 000 each.

After resignation also my POSP code mentioned above is showing active. Kindly deactivate the same on priority

Pls deactivate my POSP code mentioned in subject line

Thanks

Myself Sarat Bushan kallepalli. MY axis bank credit card has been used by fraudsters to do online transaction of 33, 000 at 1.40 PM on early hours of 5th of April

I have not shared any OTP which I received at 1.38 to 1.57 PM.

Early morning at 8 AM seeing the messages, I have registered complaint
Axis bank ( service request SAK0000XXXXXX)
Flipkart ( service requestIN[protected]XXX)
Cyber crime ([protected]XXXX)
I was told that enquiy would take 120 days and i will be informed about the enquiry
On 15th april, Axis bank unilaterally reduced my credit balance. I called and asked them on 15th April. I was told Axis bank will call back and enquiry is still on
On 17th April they send me a credit card bill. I was not informed about the report or anything else.
I was forced to write an email on the 17th . After which I received response on 18th.
The investigation was not done properly. I would pay the entire amount if it was proven OTP is shared

Axis has lax policies and allowed transactions without my consent.
I request to ensure proper investigation is done before blame is passed to final customer

The truth is OTP was sent to my email. My email was also hacked. This email setting was default setting by Axis. I requested Axis bank to chanhe this . It was never changed

Axis bank mentioned that It did thorough Investigation Twice. It mentioned That OTP was shared on mobile and I have shared it. Their enquiry failed to notice OTP was sent to my email. This is the quality of their enquiry. I have complaned to Nodal Officer, RBi, 1970 and Consumer dept.

Axis Bank has mentioned that it has reverted 10000 of charges. But In reality it has reverted 5000 only. 5000 was reverted from Flipkart as transaction limit was crossed Axis bank is lying that it has reverted 10000. I want to proceed legally for all the trouble caused by Axis Bank please help

One of axis credit card costmer called me for credit card protection pay 2774 and took without my knowledge may be cheater and now I need to cancel and refund my money back please

I am a priority customer and I use Priority debit card.
On 9th May I used debit card for filling diesel in my car.
On 11th May I got message for additional 22.75 rs debit for POS charges.

Why you are charging for POS machine usage to your priority customers.

How can I use such debit cards where I have to pay extra to bank ?

Resolve this ASAP or let me know if this can not be resolved from your side then I can switch the bank.

On 11th May 2023, Rs. 59 was debited from my salary account in axis bank. I don't think I have issued any such mandate.
Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

Incorrectly amount transferred to another account