Axis Bank Complaints & Reviews

I have made imps transaction yesterday (11th July 2018) for the amount rs.40, 000 from my axis account to my federal bank account..The amount got debited from my account but the beneficiary account is not credited till now. We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.

I contacted the branch office... but no use.

PH- [protected]

Home Loan: PHR[protected]

This letter is written with full of frustration for the deficiency of services from the Axis Bank.
I agreed to sell my house property to Mr. Sundaramoorthy. He wanted to avail a loan and he opted Axis bank as I already had a loan with Axis on the property in January 2018.
The transfer of loan did not happen immediately but took a span of 5 months. For five months, Axis Bank kept saying that they were in the process of closing my loan and had applied for Retrieval of Documents from vault. But my EMI was debited since January 2018 till June 10th. I HAD EVEN SENT AN EMAIL IN MONTH OF JUNE SEEKING STATUS OF CLOSURE. THE REPLY WAS CALLOUS AND THERE WAS NO PROPER INVESTIGATION. My last EMI was debited on 10th June 2018.
I suffered a lot as total of 5 months EMI was debited from my account.. I wanted to sell this property as I was having lot of financial issues and was finding difficult to repay my loan. But even after deciding to sell the property, Axis bank continuously harassed me.
By end of June 2018, I had received a No due letter. They did not call me for registration of property to Mr. Sundaramoorthy. I kept mentioning to Mr. Das that they need to inform me atleast 2 weeks in advance to registration as I will have to prior arrangements for travel and stay. Mr. Das promised to keep it in mind.
On July 10th 2018, the buyer and Mr. Madhu ([protected]) from Axis Bank says that the original home loan documents are retrieved from vault and the registration has to happen on 12th July. All the commitments were in drain and they forced me to come to Chennai.
I asked for time, but they mentioned that as the dates is fixed by registrar and I had to be there in Chennai.
I stay in Mangalore, Karnataka and could not book train tickets in such a short span of time. Hence, I had to book flight tickets and had to book hotel for my stay in Chennai. I reconfirmed both with the buyer and Mr. Das and Mr. Madhu if there will be definitely registration of property on 12th July 2018.
They confirmed positively.
After reaching Chennai on 11th July mid afternoon, Mr. Das confirms that there is some issue and will get back to us.
On investigation, we get to know that the original documents which was retrieved from vault is inadvertently sent back to vault again, hence registration of property cannot happen.
I was completely frustrated, me and my husband left all our work, booked adhoc flight and hotel tickets to complete registration and hand over property to the buyer and ONCE AGAIN AXIS BANK MAKES OUR LIFE DIFFICULT.
Mr. Das, does not speak to us properly and says “ We are not his customer and the buyer is his customer”. He washes off his hand saying that I need to speak to Mr. Chandrashekar.

I contact Mr. Chandrashekar ([protected]) and he says he is responsible for managing my account but he cannot do anything for this mistake. I asked him who will take care of my expenses. He says, he is not responsible and tells me to contact his manager.
I have come all the way from Mangalore, Karnataka to Chennai to hear all this nonsense. Later, both Mr. Das and Mr. Chandrashekar confirms to me that I need to visit Kodambakkam branch to discuss the issues. I need to complaint to customer service and not to him
Now, my queries are
1) Why was there a delay in transferring a loan to the buyer of 5 months?
2) Why did the original documents retrieval take 5 months?
3) Why did they commit that they will give me time for registration and did not?
4) Why was I promised registration of property on 12th by Axis bank and asked me to come down?
5) Why did they show negligence, deficiency of services and sent the original documents back to vault?
6) Why is each and every person in Axis bank wading off their responsibility and shouldering to someone else?
7) Who will refund my 5 months EMI?
8) Who will refund my flight ticket charges of both mine and my husband?
9) Who will refund my hotel stay charges?
AXIS BANK HAVE BEEN IRRESPONSIBLE IN ALL THE WORK TILL TODAY AND HAVE CONTINOUSLY HARRASED ME. THEY HAVE NOT SHOWED ANY DUE DILIGENCE IN CUSTOMER’S ACCOUNT AND I HAVE SUFFERED A LOSS OF 1 LAKH BECAUSE OF THEIR CARELESSNESS.
I NEED MY REFUND AND COMMITMENT FROM THEM THAT THEY WILL RETRIEVE DOCUMENTS AGAIN AND GIVE ME TIME TO COME TO CHENNAI
I ALSO WANT THEM TO BOOK MY FLIGHT TICKETS AND HOTEL STAY AS I CANNOT DO THIS EXERCISE AGAIN FOR THEIR MISTAKES.
I SEEK AN COMPENSATION FOR THE NEGLIGENCE, UNFAIR TRADE PRACTICES AND MENTAL AGONY AND HARRASMENT WHICH AXIS BANK HAS METED TO ME

REGARDS
REVATHI ([protected])

I got a job offer from shine.com, i had applied for the job after all they are started askin money for registration rs.2500 i have paid the amount then they told me you will undergo through telephonic interview once i finshed the interview they asked me rs. 16850 as a interview security amount fortunately i have paid that amount too, but after that they again asked me rs.21500 for the interview hard copy .. ????

how much money i have spent for a job?

they are using the axis banks letter pad and shine.com for the fraud

Hi,

I have purchased Sovereign gold Bond (Application No :[protected]. I wanted to know its status.Till date there have been no communication.
Can you please let me know the following..
1. What is the current value of these two bonds?
2. Why 2.75% interest payable every six months is not given so far?
3. Is there any way I can directly login to any website to check the current status of these bonds?

Regards
Sudhakar

Dear Sir/Mam,
Subject:- Regarding Harassment and abuse by Axis Bank employee.
Today a woman employee from Axis Bank Loan recovery team called me 2:36 pm. First she told me that her name is miss Priya and She is from Delhi police’s HR department and asked me a one year old neighbour's contact number. I told her that call me after 2 minutes because I use feature phone and not able to tell you the contact information while calling. She called me again at 2:40 pm but this time I inquired that why Delhi police would call me. Then, she abused me in front of my whole family. She said me thief and misbehaved in a very derogatory manner. Harassment was so cruel that one of my family member is a psychological patient. The patient afraid and still going through mental trauma. Because of her abuse and harassment my whole family is suffering and going though mental stress.
And this all happened because of this unknown neighbour. She resided in our neighbour hood some year ago and I don’t know her now even she is not my distant relative. Then how could a bank employee can abuse and harrash me over phone when I don’t know the person which the employee inquired about my old neighbour.
Please Sir, I want a strict action against this employee, who does not have any behavioural or professional code of conduct.
Pay a one lac compensation, because I suffered from metal harassment and so my loss of reputation because she abused and harassed in front of my relatives (as they all came for a function organised by our family).
I can prove my case in any circumstances, please take strict action against this employee. The mobile number from which Axis Bank employee Priya called me is:- [protected]
Regards
Anil kumar

Dear Sir/Mam,
I regret to inform this your bank process is very slow as compared to National bank. With reference to the below account number I have opened an account two week back and I have done my KYC and signature verification long back till now I haven't received my cheque book due to delay in signature verification. Kindly note that I visited the branch last week but no response. Kindly expedite the process and do needful. Thanks

A/c No.[protected]

Ir, friday 22.06.2018 I was two transactions done from axis bank account no ([protected] ) to Andhra bank account through phone-pe app ( mobile app) but amount is not credited to Andhra bank account. The amount of ₹ 10000.0 on 22/Jun/2018 20:02:00 has been not credited to the receiver’s Andhra bank account ([protected]). UTR number:[protected] against the transaction ID: P1806222001463485645721 ...
please send me clear detailed statement of account ...

Dear sir/mam
yesterday i deposited money rs.179000 in axis bank CDM at shere punjab andheri east machine (machine no- 0CPRH02004)
date 08/07/2018
time- 12:43:47
machine displayed transaction timed out...
this is a paynearby distributor account (current account)
account number is NEARBY[protected]
IRFAN SALIM SHAH
denomination 500*26
2000*83
i went to branch also they are not helping
my contact number [protected]
pls help

Dear sir/madam
i was used the axis credit card before 2 year back.after that i closed the card with full pyament. but in my cibill written off due to 14 paisa only. that is very bad.
so i want to remove that written off from cibil. please help regarding this matter.
my card no..is 4718 6300 **** 9399.
waiting for your valuable response
my mob.no.is [protected]

I applied for credit card over of 10 days got verification call as i thought to make change of address to make it to permanant address suddenly they disconnected without confirming anything during verification call. later after 2 days of verification call i recieved a message as credit card declined.. need reason of declination without any proper confiming as i was waiting for credit card from past many days with positive expectations.. Really axis bank troubling us without proper confirmation enquire, .

Axis Bank Upgrade my credit card with out my permission and when axis bank send new credit card with the welcome kit. on welcome kit clearly mention joining fees is Zero and Annual Fees is Zero. but in my Last Three Transaction Annual Fees show Rs-500 + Tax .

I complaint on customer care and Send scan copy of welcome kit to Axis bank two time with axis bank portal but no solution of my problem .

When i told please closed my Credit Card the customer care representative Miss Sajia (introcatin id[protected] told me clear your outstanding amount Zero (with Annual Fees) then we can close your card.

Thanks & Regards

Mahipal Singh
[protected]

Dear Axis Bank Team,
I would like you to reverse this Transaction.
App: Dot to Dot
Amount: Rs 4000
Date of Purchase: July 8
The features I was looking for is not available in the App.

Right now, I am sitting in a Hospital. My Dad had Neurosurgery. When I called Axis Bank yesterday, they asked me to submit a complaint. I have also written to the Owner of Mobile App who deducted Rs 4000. It's Urgent. Pls help me. Ganga

I had booked a hotel via booking. Com in 2016 March using the AXIS bank credit card, for some reason I had to cancel the booking, the refund was sent by the website it also reflected my credit card statement but they are not using that credit for the my further expenses done thru the card .
My account has the auto debit system so what ever expense I am doing now they are directly debiting my savings account and using the credits, this how they harrase honest customers and give loans to defaulters.

Dear Axis Bank / Indian Consumer Complaints forum,

From my Axis Bank Credit Card ending with number 1892, there were 4 Unauthorized Transactions happened, totaling to INR 32, 990/- on 19th March 2018. On the same day I have blocked my Credit Card with Axis Bank. On the very second day on 20th March 2018 have filed an FIR with Police and submitted a request to Axis Bank on 21st March 2018 with Service Request number 39793601. Dispute Form with, FIR Copy and Incident Letter were properly submitted to Axis Bank via Courier and via Email on Axis Bank Website.

I received an acknowledgement to Email from Axis Bank on 27th March 2018 acknowledging the receipt of document and tells a 30 Days to resolve on investigation. There were many calls made for checking the status of the case with Axis Bank Call Centre. I was given a Temporary Credit Limit for the said amount in March 2018 itself. On 19th June 2018, the said temporary limit was revered without any intimation to me. When I enquired with call center the said temporary limit was reversed on account of 90 Days have completed for the case filed.

I have been continuously following with Axis Bank since 19th March 2018 but still the query is not being resolved. It’s being more than 3 Months.

Request you to please refund the claim amount of INR 32, 990/- to my Credit Card. I will not be paying any Credit Card Bill unless and until the said amount is being refunded to my Credit Card. Any delayed payments to bills till then (generated till refund) would paid be without any interest charge or penalty or delayed charges.

Seeking urgent revert on the matter. If this is the way, the Axis Bank delays then I would be definitely switching over to another bank.

Hi team,
I had a pending credit card with Axis Bank. I went to there noida branch office which they call AXIS HOUSE..huge office it is..

Regarding this card I spoke to someone whose name was Ruchi she said to me please pay the entire amount pending because this way your account will get closed and it will not show as a settled account I trusted her and made payment in full however later when I checked my CIBIL report nothing was changed.

So then again I went to the same office and tried approaching this girl but I was told that she has not come today I spoke to many people there none of them was able to give me a satisfied answer then I requested for a letter stating that I made the payment they didn't want to give it..after great struggle I was able to get this letter

On this letter it was mentioned that no balance you have to pay to Axis Bank however CIBIL report is not going to change

I felt cheated because I paid the amount in full which Ruchi suggested me no one was there who could take ownership

Even the manager was trying to convince me that this is the best we could do and don't worry about CIBIL nobody cares I request you team please please help me because I had a similar kind of card with Citibank I paid in full to them and they closed the account now if I check my CIBIL report it clearly says that Citibank credit card account been closed why this did not happen with Axis Bank please please help me

Mbl 9350348**5
E mail ; [protected]@yahoo.co.in

7 July 2018
To:
Axis Bank
Grievance Cell,
Customer Care, (PB)

Sub: Lethargic Communication Quality Of Axis Bank and Your Customer Care Cell...

Respected Ma'am/Sir
This is to notify you that you Customer Care Cell and Axis Bank, (Landran Branch) is very Disappointing for many reasons. The Incident is as following
On 5 July 2018, I got an call from Axis Bank Customer Care, The employee name was Vijay Shankar with the contact No. as +[protected], he called and said that my A/C KYC has not been updated, he also said that I can update my KYC through any Bank, so I went to Axis Bank, Landran, as my Residential address was near to Landran Branch now.
• I went to The Axis Bank, Landran, where one of your employee at the branch said That the KYC has been updated already when we had opened our A/C, Then I had told them to update my residential address, I gave them the Updated Aadhar print out, The Aadhar card is made once and given in the form of a Card by post, so they can't give original card every time, So for that reason I had given my Print out, The 1st Bench Employee said we need the original card, I gave them the original card with the Old Residential address, Then the First Bench employee went to the 3rd Bench Employee and then he said we need the color print out of Aadhar card otherwise we won't update your address, I then asked them to search my Aadhar details in your system, Then he said Yes I can do that. Then they got my details.
• As I had finished filling the form for updating my Address and other formality which took 40-45 Minutes of my Precious time, the 3rd Bench Employee came and said " this is a online A/C for that you have to go to Phase 11, Axis Branch and Verify your Signatures and the get a stamp and then you can update your KYC" I said why did you waste my time he replied Sir our bank has different policy from other bank and then he tore my Address Updation Forms.
• I told him I will write a letter to your Grievance cell he replied " You can do that, Sir, I am not afraid of complaints.
Let me remind you that If you had such policies then you could have told me earlier, I wasted my 40-45 minutes in your Axis Bank, Landran, your employees Such casual attitude with customers is not worth it, and neither its written in your bank policies.
• There were many mistakes from your Side as your customer Care cell Mr. Vijay Shankar (+[protected] said that address and KYC can be updated from any bank, but my KYC was already updated, I think your employee should have full information & then he should contact, It was for like disturbing the customer.
• Your 3rd bench Landran Branch employees in Landran had very casual attitude toward your customer, Like bring color print out for you Aadhar for updating. and the reply that " You can do that, Sir, I am not afraid of complaints.”
• Other banks have a simple process to provide you Identity proof and you address is updated, But like you employee said our bank is different, he was true your bank does not want to serve your customers, they just want to torture them.
• My branch was in Axis Phase 11, Mohali, PB, but as per Mr. Vijay Shankar's Statement you can update your address and KYC from any branch, I had come to you Landran branch.
It is never easy for someone to give 40-45 minutes to someone and still the work is not done.
I expect you to look into this matter and I hope for a helpful reply.
The Employee details: (5 July 2018)
Vijay Shankar ( Communication by Tele on 5 July 2018)
Mobile No.[protected]

Employee Of Landran Branch, Axis Bank. (I had visited this branch on 6 July 2018)
1st Bench Employee
2nd Bench Employee
3rd Bench employee
None of them were positive and had good intention to help.

I had written the same Email to customer.[protected]@axisbank.com on 6 July 2018 but there is no reply, as you have migrated your email address.
I will not recommend Axis Bank to other, as your employees don't want to help and give fake information.


Humaid N Ahmed
+[protected]
[protected]@gmail.com
A/C No. : [protected]

I have a joint account with my mother in Axis Bank. All details were updated. However they still blocked my account stating that my mother's Pan number is not updated. They sent a message regarding the same after blocking my account and by that time I had already issued a check for my credit card with SBI. Axis Bank Dishonored the check and as a result SBI charged me with check dishonour fees. Axis should have informed me before blocking my account. Also I have this account for about 14-15 years and all my mother's and my documents are updated. Please help

Hi team,
I had a pending credit card with Axis Bank. I went to there noida branch office which they call AXIS HOUSE..huge office it is..

Regarding this card I spoke to someone whose name was Ruchi she said to me please pay the entire amount pending because this way your account will get closed and it will not show as a settled account I trusted her and made payment in full however later when I checked my CIBIL report nothing was changed.

So then again I went to the same office and tried approaching this girl but I was told that she has not come today I spoke to many people there none of them was able to give me a satisfied answer then I requested for a letter stating that I made the payment they didn't want to give it..after great struggle I was able to get this letter

On this letter it was mentioned that no balance you have to pay to Axis Bank however CIBIL report is not going to change

I felt cheated because I paid the amount in full which Ruchi suggested me no one was there who could take ownership

Even the manager was trying to convince me that this is the best we could do and don't worry about CIBIL nobody cares I request you team please please help me because I had a similar kind of card with Citibank I paid in full to them and they closed the account now if I check my CIBIL report it clearly says that Citibank credit card account been closed why this did not happen with Axis Bank please please help me

Mbl 9350348**5
E mail ; [protected]@yahoo.co.in

Dear Team My Self Satyvir Singh My Application Id Is 8450166
In Axis Bank Your Team Says That My Bank Statement Is Fraud and I Have BANK STATEMENT FROM SBI BANK WHY THE BANKING IS FRAUD I HAVE TO CASE ON AXIS BANK MY CIBIL IS GOOD AND THEY WANT TO CLAIM ME THAT I HAVE EDITED THE BANKING I WANT CASE ON AXIS BANK KINDLY CHECK MY CASE ASAP OTHERWISE I WILL GO TO COURT AND I SEE ALL STAFF OF AXIS IN COURT ALSO RCU FROM AXIS HOUSE SECTOR 128 NOIDA.

I am customer of AXIS bank since last 20 years. Today i.e. on 7.7.18 at 10:05 hrs., I visited Axis bank branch located at Maredian complex, Diwalipura branch, Vadodara regarding query regarding PAN Card updating of Jt holder. There was no customer with customer executive at one desk, I asked her regarding my query, She asked me to sit and was doing her pending work. On asking she replied that server is not working. I asked her whether pan card updating can be done on line or not she replied that I don’t know. She was not at all giving satisfactory answer to my queries, She asked me to come with Jt holder for signature. There was no name plate available for her, On asking several times she given name as Ankita Nayak. I asked for branch manager, surprisingly branch manager was busy in eating Samosa with other employees in another room; It was 10:15 in clock. On asking to solve my problem, branch manager replied that I can’t talk to you as I am busy with eating Samosa, You wait outside I will talk to you afterwards. Then I left the bank without solving my problem. It is requested to take necessary action against responsible employees with notification to me.