Axis Bank Complaints & Reviews

Ir, friday 22.06.2018 I was two transactions done from axis bank account no ([protected] ) to Andhra bank account through phone-pe app ( mobile app) but amount is not credited to Andhra bank account. The amount of ₹ 10000.0 on 22/Jun/2018 20:02:00 has been not credited to the receiver’s Andhra bank account ([protected]). UTR number:[protected] against the transaction ID: P1806222001463485645721 ...
please send me clear detailed statement of account ...

Dear sir/mam
yesterday i deposited money rs.179000 in axis bank CDM at shere punjab andheri east machine (machine no- 0CPRH02004)
date 08/07/2018
time- 12:43:47
machine displayed transaction timed out...
this is a paynearby distributor account (current account)
account number is NEARBY[protected]
IRFAN SALIM SHAH
denomination 500*26
2000*83
i went to branch also they are not helping
my contact number [protected]
pls help

Dear sir/madam
i was used the axis credit card before 2 year back.after that i closed the card with full pyament. but in my cibill written off due to 14 paisa only. that is very bad.
so i want to remove that written off from cibil. please help regarding this matter.
my card no..is 4718 6300 **** 9399.
waiting for your valuable response
my mob.no.is [protected]...

I applied for credit card over of 10 days got verification call as i thought to make change of address to make it to permanant address suddenly they disconnected without confirming anything during verification call. later after 2 days of verification call i recieved a message as credit card declined.. need reason of declination without any proper confiming as i was waiting for credit card from past many days with positive expectations.. Really axis bank troubling us without proper confirmation enquire, .

Axis Bank Upgrade my credit card with out my permission and when axis bank send new credit card with the welcome kit. on welcome kit clearly mention joining fees is Zero and Annual Fees is Zero. but in my Last Three Transaction Annual Fees show Rs-500 + Tax .

I complaint on customer care and Send scan copy of welcome kit to Axis bank two time with axis bank portal but no solution of my problem .

When i told please closed my Credit Card the customer care representative Miss Sajia (introcatin id[protected] told me clear your outstanding amount Zero (with Annual Fees) then we can close your card.

Thanks & Regards

Mahipal Singh
[protected]

Dear Axis Bank Team,
I would like you to reverse this Transaction.
App: Dot to Dot
Amount: Rs 4000
Date of Purchase: July 8
The features I was looking for is not available in the App.

Right now, I am sitting in a Hospital. My Dad had Neurosurgery. When I called Axis Bank yesterday, they asked me to submit a complaint. I have also written to the Owner of Mobile App who deducted Rs 4000. It's Urgent. Pls help me. Ganga

I had booked a hotel via booking. Com in 2016 March using the AXIS bank credit card, for some reason I had to cancel the booking, the refund was sent by the website it also reflected my credit card statement but they are not using that credit for the my further expenses done thru the card .
My account has the auto debit system so what ever expense I am doing now they are directly debiting my savings account and using the credits, this how they harrase honest customers and give loans to defaulters.

Dear Axis Bank / Indian Consumer Complaints forum,

From my Axis Bank Credit Card ending with number 1892, there were 4 Unauthorized Transactions happened, totaling to INR 32, 990/- on 19th March 2018. On the same day I have blocked my Credit Card with Axis Bank. On the very second day on 20th March 2018 have filed an FIR with Police and submitted a request to Axis Bank on 21st March 2018 with Service Request number 39793601. Dispute Form with, FIR Copy and Incident Letter were properly submitted to Axis Bank via Courier and via Email on Axis Bank Website.

I received an acknowledgement to Email from Axis Bank on 27th March 2018 acknowledging the receipt of document and tells a 30 Days to resolve on investigation. There were many calls made for checking the status of the case with Axis Bank Call Centre. I was given a Temporary Credit Limit for the said amount in March 2018 itself. On 19th June 2018, the said temporary limit was revered without any intimation to me. When I enquired with call center the said temporary limit was reversed on account of 90 Days have completed for the case filed.

I have been continuously following with Axis Bank since 19th March 2018 but still the query is not being resolved. It’s being more than 3 Months.

Request you to please refund the claim amount of INR 32, 990/- to my Credit Card. I will not be paying any Credit Card Bill unless and until the said amount is being refunded to my Credit Card. Any delayed payments to bills till then (generated till refund) would paid be without any interest charge or penalty or delayed charges.

Seeking urgent revert on the matter. If this is the way, the Axis Bank delays then I would be definitely switching over to another bank.

Hi team,
I had a pending credit card with Axis Bank. I went to there noida branch office which they call AXIS HOUSE..huge office it is..

Regarding this card I spoke to someone whose name was Ruchi she said to me please pay the entire amount pending because this way your account will get closed and it will not show as a settled account I trusted her and made payment in full however later when I checked my CIBIL report nothing was changed.

So then again I went to the same office and tried approaching this girl but I was told that she has not come today I spoke to many people there none of them was able to give me a satisfied answer then I requested for a letter stating that I made the payment they didn't want to give it..after great struggle I was able to get this letter

On this letter it was mentioned that no balance you have to pay to Axis Bank however CIBIL report is not going to change

I felt cheated because I paid the amount in full which Ruchi suggested me no one was there who could take ownership

Even the manager was trying to convince me that this is the best we could do and don't worry about CIBIL nobody cares I request you team please please help me because I had a similar kind of card with Citibank I paid in full to them and they closed the account now if I check my CIBIL report it clearly says that Citibank credit card account been closed why this did not happen with Axis Bank please please help me

Mbl 9350348**5
E mail ; [protected]@yahoo.co.in

7 July 2018
To:
Axis Bank
Grievance Cell,
Customer Care, (PB)

Sub: Lethargic Communication Quality Of Axis Bank and Your Customer Care Cell...

Respected Ma'am/Sir
This is to notify you that you Customer Care Cell and Axis Bank, (Landran Branch) is very Disappointing for many reasons. The Incident is as following
On 5 July 2018, I got an call from Axis Bank Customer Care, The employee name was Vijay Shankar with the contact No. as +[protected], he called and said that my A/C KYC has not been updated, he also said that I can update my KYC through any Bank, so I went to Axis Bank, Landran, as my Residential address was near to Landran Branch now.
• I went to The Axis Bank, Landran, where one of your employee at the branch said That the KYC has been updated already when we had opened our A/C, Then I had told them to update my residential address, I gave them the Updated Aadhar print out, The Aadhar card is made once and given in the form of a Card by post, so they can't give original card every time, So for that reason I had given my Print out, The 1st Bench Employee said we need the original card, I gave them the original card with the Old Residential address, Then the First Bench employee went to the 3rd Bench Employee and then he said we need the color print out of Aadhar card otherwise we won't update your address, I then asked them to search my Aadhar details in your system, Then he said Yes I can do that. Then they got my details.
• As I had finished filling the form for updating my Address and other formality which took 40-45 Minutes of my Precious time, the 3rd Bench Employee came and said " this is a online A/C for that you have to go to Phase 11, Axis Branch and Verify your Signatures and the get a stamp and then you can update your KYC" I said why did you waste my time he replied Sir our bank has different policy from other bank and then he tore my Address Updation Forms.
• I told him I will write a letter to your Grievance cell he replied " You can do that, Sir, I am not afraid of complaints.
Let me remind you that If you had such policies then you could have told me earlier, I wasted my 40-45 minutes in your Axis Bank, Landran, your employees Such casual attitude with customers is not worth it, and neither its written in your bank policies.
• There were many mistakes from your Side as your customer Care cell Mr. Vijay Shankar (+[protected] said that address and KYC can be updated from any bank, but my KYC was already updated, I think your employee should have full information & then he should contact, It was for like disturbing the customer.
• Your 3rd bench Landran Branch employees in Landran had very casual attitude toward your customer, Like bring color print out for you Aadhar for updating. and the reply that " You can do that, Sir, I am not afraid of complaints.”
• Other banks have a simple process to provide you Identity proof and you address is updated, But like you employee said our bank is different, he was true your bank does not want to serve your customers, they just want to torture them.
• My branch was in Axis Phase 11, Mohali, PB, but as per Mr. Vijay Shankar's Statement you can update your address and KYC from any branch, I had come to you Landran branch.
It is never easy for someone to give 40-45 minutes to someone and still the work is not done.
I expect you to look into this matter and I hope for a helpful reply.
The Employee details: (5 July 2018)
Vijay Shankar ( Communication by Tele on 5 July 2018)
Mobile No.[protected]

Employee Of Landran Branch, Axis Bank. (I had visited this branch on 6 July 2018)
1st Bench Employee
2nd Bench Employee
3rd Bench employee
None of them were positive and had good intention to help.

I had written the same Email to customer.[protected]@axisbank.com on 6 July 2018 but there is no reply, as you have migrated your email address.
I will not recommend Axis Bank to other, as your employees don't want to help and give fake information.


Humaid N Ahmed
+[protected]
[protected]@gmail.com
A/C No. : [protected]

I have a joint account with my mother in Axis Bank. All details were updated. However they still blocked my account stating that my mother's Pan number is not updated. They sent a message regarding the same after blocking my account and by that time I had already issued a check for my credit card with SBI. Axis Bank Dishonored the check and as a result SBI charged me with check dishonour fees. Axis should have informed me before blocking my account. Also I have this account for about 14-15 years and all my mother's and my documents are updated. Please help

Hi team,
I had a pending credit card with Axis Bank. I went to there noida branch office which they call AXIS HOUSE..huge office it is..

Regarding this card I spoke to someone whose name was Ruchi she said to me please pay the entire amount pending because this way your account will get closed and it will not show as a settled account I trusted her and made payment in full however later when I checked my CIBIL report nothing was changed.

So then again I went to the same office and tried approaching this girl but I was told that she has not come today I spoke to many people there none of them was able to give me a satisfied answer then I requested for a letter stating that I made the payment they didn't want to give it..after great struggle I was able to get this letter

On this letter it was mentioned that no balance you have to pay to Axis Bank however CIBIL report is not going to change

I felt cheated because I paid the amount in full which Ruchi suggested me no one was there who could take ownership

Even the manager was trying to convince me that this is the best we could do and don't worry about CIBIL nobody cares I request you team please please help me because I had a similar kind of card with Citibank I paid in full to them and they closed the account now if I check my CIBIL report it clearly says that Citibank credit card account been closed why this did not happen with Axis Bank please please help me

Mbl 9350348**5
E mail ; [protected]@yahoo.co.in

Dear Team My Self Satyvir Singh My Application Id Is 8450166
In Axis Bank Your Team Says That My Bank Statement Is Fraud and I Have BANK STATEMENT FROM SBI BANK WHY THE BANKING IS FRAUD I HAVE TO CASE ON AXIS BANK MY CIBIL IS GOOD AND THEY WANT TO CLAIM ME THAT I HAVE EDITED THE BANKING I WANT CASE ON AXIS BANK KINDLY CHECK MY CASE ASAP OTHERWISE I WILL GO TO COURT AND I SEE ALL STAFF OF AXIS IN COURT ALSO RCU FROM AXIS HOUSE SECTOR 128 NOIDA.

I am customer of AXIS bank since last 20 years. Today i.e. on 7.7.18 at 10:05 hrs., I visited Axis bank branch located at Maredian complex, Diwalipura branch, Vadodara regarding query regarding PAN Card updating of Jt holder. There was no customer with customer executive at one desk, I asked her regarding my query, She asked me to sit and was doing her pending work. On asking she replied that server is not working. I asked her whether pan card updating can be done on line or not she replied that I don’t know. She was not at all giving satisfactory answer to my queries, She asked me to come with Jt holder for signature. There was no name plate available for her, On asking several times she given name as Ankita Nayak. I asked for branch manager, surprisingly branch manager was busy in eating Samosa with other employees in another room; It was 10:15 in clock. On asking to solve my problem, branch manager replied that I can’t talk to you as I am busy with eating Samosa, You wait outside I will talk to you afterwards. Then I left the bank without solving my problem. It is requested to take necessary action against responsible employees with notification to me.

I received a call on 5th July 2018 regarding some card protection service costing 1890. It offers services related to loss of ATM card, online frauds, emergency cash etc. I refused to accept the service but it has been activated and money has been deducted from the account.I registered a complaint with the customer care service to cancel the same and refund the deducted amount of rs 1890 back in my account. My service request ID is 42848062. Please inform me the status either on my phone no [protected] or on my email ID [protected]@gmail.com

I have booked a locker via online but my branch is delaying the handover and very worst response by the staff members.
I make call to the branch and said my work, they asked me to come to the branch but after visiting they lethargically asking me to come on another day... staffs response is very very poor...I don't know whether they educated or not...she is simply saying that I asked u to come without my knowledge..even after asking all enquiries she asked me to come..is this how staff work in the bank.

Cid[protected]

Axis bank have blocked my saving a/c ending with 3694 and salary a/c ending with 7216 illegally. And as my saving a/c is blocked I am unable to make any transaction and that has caused me huge lose and when I have contacted them they are not taking my requesting and giving some nonsense response stating your loan amount is pending. Also I have already raised a complaint here

https://consumerhelpline.gov.in/user/manage-complaints.php
Complain No-792083 on[protected]:37:54

But still the status is pending and didn't get any resolution and there is no option as well to escalate.

Please look into the issue and assist as a/c has been blocked and causing me lose, please assist.

Regards,
Shankar

Cid[protected]

I have received a call from Axis Bank today 6/7/2018. I just don't want the One Assist subscription and please cancel my subscription for my Axis Visa Platinum Card ending with 2683.
You are, therefore, requested to note that i am not interested to accept this type of services and as such you are also requested to make necessary arrangement to deactivate "one assist plan" and get back my deducted amount of rs. 1899/- to my account at an earliest.

I am writing this letter to request a reschedule of my monthly loan payment of 6623 rs. which is due the 5 th of every month. I am requesting that it be moved to the 10 th of every month due to my salary date 8th. hope my request can be filled and took forward to you response.
Regards
Arumugam.P
Customer ID :[protected]
Ac no : [protected].
PPr[protected]

SUB: MY SAVINGS BANK ACCOUNT FROZEN SINCE 01 JUL 2018

The sequence of case is as follows:

01 JUL 2018: Savings bank A/c Frozen

03 JUL 2018 1216 HRS: Called up customer care stating that I am unable perform any transactions. The executive directed me to go to nearest branch and submit the photo copy of PAN card of joint account holder (my spouse).

03 JUL 2018 1438 HRS: Axis Bank Sanjay Place, Agra branch (my home branch) refused to accept self-attested photocopy of PAN and Aadhaar of the joint account holder, stating that another form needs to signed.

03 JUL 2018 2037 HRS: I received an SMS "PAN card details against the joint holder Cust ID XXXX of your account is not updated. in our system. The debit operation in the linked account has already been restricted. Please call us on [protected]/ [protected] or visiting nearest Axis Bank branch...”

04 JUL 2018 1202 HRS: Called up customer care stating that my account is frozen. The executive accepted the joint account holders PAN no. and raised a SR[protected]. She informed me that my account would get activated within 48 working hours.

04 JUL 2018 1248 HRS: Attested copy of PAN & Aadhaar of both holders submitted at Axis bank Kamla Nagar, Agra branch. The executive who had accepted the documents, said that the account would get activated by evening on 04 Jul 2018. No action taken till 06 Jul 2018 1234 hrs.

06 JUL 2018 1213 HRS: Called customer care to find status of my earlier complaint no. SR[protected] dated 04 Jul 2018. The executive informed me that the said complaint is closed. I asked him to connect me to the desk supervisor and she connected me to Branch Manager (Axis bank Kamla Nagar, Agra branch). He further connected me to the executive who had accepted the documents. She said that the account would get activated by evening. New online complaint raised SR[protected].

Am I a terrorist to freeze my account ???

I fail to understand why I have not been issued with a notice / notification before freezing my account ? Axis bank has never intimated me to update PAN details of joint account holder. I received SMS asking me to update PAN details. I checked online, it was updated. I checked with helpline it was updated.

Till date (06 Jul 2018) there is no option in Axis Bank mobile banking app or Axis Bank website under insta services, to update PAN details of joint holder. Then this is a serious administrative issue of Axis bank. I believe a huge number of Axis Bank customers are facing the same problem. Expressing my deep discontentment towards Axis Bank.

Request restart my frozen account and initiate corrective measures intimating the undersigned. Also state reason as to why I should continue with Axis Bank.

JE MATHEW