Bajaj Finserv Complaints & Reviews

I had availed a home loan balance transfer and top-up from baja finserv ltd (Bfl), last year, october 2017. Home loan amount - inr 38, 65, 000 and topup of inr 49, 00, 000 the same was issued and disbursed in 24 january 2018.
As explained, for flexi home loan, interest is charged based on amount utilized. For that, i was asked to transfer back the top-up amount to the virtual account, so that interest is not charged.

However, as explained by their sales rep - mr akshay gupta, there was a mistake made by bfl operations team due to which the virtual account number was not created and hence was not able to transfer back. After 4 months of repeated follow-up they finally fixed the issue and virtual account number is created.

Post this, there were 2 issues that i feel is unethical practice by bfl and the mistake is not actually a mistake but a practice to fleece customers and there may be more like me.

1. The 4 months which bfl took to open the virtual account, then whole amount of inr 49 lakhs was lying in my account, for which i paid interest. This, i feel they do it just so they earn on the interest, since the customer is not able to transfer back to the virtual account due to the so-called mistake.

2. On creating of new account, they have charged me extra interest, and my net disbursed amount was increased to inr 49, 35, 800. Inr 35, 800 more that what was disbursed.

I feel this is unethical practice that bfl is doing to fleece customers. Please do something about it.

I had taken a consumer durable loan from bajaj finance on[protected] for rs 27000 at 0% interest. The loan number is[protected]. 4 advance emi of rs 9000 was paid in cash. The rest was to be paid by 8 postdated cheques of rs 2250 each. The first emi was due on 15/9/2007 and last emi on 15/4/2008. Those cheques were cleared by the bank as and when presented. Please find attached the copy of my catholic syrian bank account during the period. I had enough balance in my account to honour the cheques and none of the cheques had bounced.
Some months later i got a legal notice from bajaj finance claiming i had a pending emi payment. I presented my account statement to the branch manager at that time. He said it was a "technical problem" in their account and will be rectified.
Few years later i started getting harassing calls from collection agents from various parts of india who does not reveal their names and designation saying that i had a pending payment of 2250/- with overdue charges. When i said that all my emi cheques were cleared promptly, they became abusive. These calls come every 6 months and was extremely mentally harassing for no fault from my part. The pending emi and overdue charges was amounting to about rs 14000. When i approached the branch again with my account statement again, they said the manager in charge was not available and that the branch no longer deals with the said account. They gave me a phone number of one mr pravin ghodake in pune, the officer in charge then. I called him and sent a mail on 16/12/2015 pravin. [protected]@bajajfinserv.in with the account statement attached. I told him about the threatening and abusive calls and to sent me an noc/ certificate of loan closure. He admitted that my part was clear and there was no pending emi from my part. He told the issue will be cleared in a months time and the calls will stop. But i did not receive the noc. The calls continued to come every few months which causing immense mental trauma to me.
Few days back i checked my cibil score to apply for a vehicle loan and found that it had plummeted to 651. And the page regarding the bajaj finance loan showing overdue of 900 days from period of aug 2016 to apr 2018. And a written off and active status to the loan. This is very damaging to my credit status and cause prevent banks to lend to me.
I send multiple emails to the consumer support portal of bajaj finance stating my predicament and and attaching my account statement. But i got no response from them other than an automated mail stating the service request number (Sr[protected]. I tried calling the customer care number multiple times from my registered mobile which says that my user id, registered mobile number and the service request number is not valid, and so i am unable to talk to any person to resolve my issue.
This whole affair has been a traumatising experience for me and i have been undergoing mental harassment for more than 10 years for no fault on my part and now i find that i lose chance to get loans / credit from any banks also due to the error from bajaj finance. As of today the pending overdue charges in experia portal is rs 28204. This is nothing but outright burglary from bajaj finance even after paying all the emi promptly.
Kindly help me resolve the complaint, change the status of the loan to closed and correct the damage done to my cibil score.
Thanking you
Diljith san

1). Not getting acknowledgement of personal loan.
2). Details for foreclosure of personal loan.
3). And i'm also trying to contact costumer care daily (Around a week) but they are always busy. Why?
4). I want these above details as soon as possible.
5). For queries you can contact me on email: [protected]@gmail.com and mobile: +[protected].

My name vijay kumar uchenia and my mob no is [protected]. On 13 may18 your customer care assists about bajaj elite card membership. I very interested on that and i paid the amount rs 4777/- through rbl credit card and payment was debited sucessfully. They told that i will be receive the emi card through my mailing address. But still on date i did not received. Pls solve the above subject

Hi,

My name is vinit and i applied for loan on bajaj fin serv on 29th. The next day i get call from executive that my loan has been approved for 6 lakh and i told her i need only for 2 lakh. She said i have to tell that when i fill form. I asked her regarding interest rate. She said it will be decided upon tenure and other basis. Later one executive came to my home to collect all documents and took pics of my house. He took my signatures on all documents and even took signature for insurance. Which he said its only of 1000 rs. I signed on it. Then later when i asked him about loan amount and interest. He said manager will tell and he left. Later i get call in evening from manager regarding confirmation and i told him about the loan amount and asked for interest rate. Then he said he will be shared you in mail.in night when i get a mail the interest rate is 19% and 21000 is deducted for processing fees and insurance. When am trying to call customer care which was useless as there is no representative to attend. I called on the no. From which i got call they said it cannot be cancelled.. I send so many mails to bajaj fin serv. But still no respond. This is how they make money?
They took all documents and 5 cheques in their name.. I do not want this loan. I want my documents back.

Please help me.

My email add is
Kumar. [protected]@gmai.com

I have applied for an emi card by online and for that i have also paid ₹412 payment at 25/04/2018 after all the procedure i have receive msg and mail for payment and card conformation but still i have not received any updates regarding card processing or dispatch. Is this a new way to collect money from the market for your sake. If is this not possible for bajaj finserve to send or generate card then kindly give back my money

It is really very shameful that on my earlier complaint not any action taken by bajaj finserve and cut 2 installments against my one loan.
I afforded only one loan of rs.5250/- and bajaj is taking installment of
10500/- which is not justify.
If i offered 2 loan than please provide me the invoice detail of particularly. I purchased only one bill with merchenter.
Please get resolved asap,
Otherwise i will take a. Necessary legal. Action i:e consumer forum case.
Regards,
Mukesh kumar vyas
[protected]

I am receiving daily 2 to 3 call from bajaj finserv for personal loan. I have never applied for any loan at bajaj finserv nor enquire about any loan. How you guys are calling me on daily basis? Please stop call me on my mobile otherwise i have to take necessary action. My mobile number is [+91 [protected]].

It's kind request delete my mobile number from your data base.

I need to cancel my mobile insurance for oppo f7 which made by mistake..
I took insurance through a call from customer care executive. They offered some extra benefits like free tv subscription for one year. They told me that all these benefits will available through an email. I didn't get the email yet.
& im not sure about the credibility of your policy.. B coz i dot get any notification regarding the mobile insurance by message or mail till today. But payment is going to start from next 5th.. So please cancel my mobile insurance at the earliest
Please do needful
Yours faithfully

Dear sir,

I received call from bajaj for od facility.

Initially discussed with executive,

1. Bajaj will provide od facility with any charges and charge the interest only for used amount and no hidden charges/conditions
2. Basic processing charges can be paid within a year as customer convenient.
3. Wave off some process charges and refund some amount.

Had the initial discussion with executive, then i said ok. (I have all the mail communication).

Later executed keep on called me day and night, i responded and given the documents. Before they approved the od loan.

Later just i agreed only for 1% processing fee, on condition to pay it within year in instalments, later without any further discussion and final confirmation they approved (902, 999) and transferred the loan amount of 8, 87, 136 (Deducted 15, 863), from day of transferred amount in my account, i tried to forward/transfer the same to bajaj account but transaction got failed, i shared the same details with screenshots with bajaj, also requested for cancellation.

Once issue get resolved i transferred the same to bajaj account, now i’m getting sms to pay the emi i was shocked and keep on following up them for cancelation this miscommunicated product/loan but no one responding on mail or on phone.

I requesting you, kindly assist me to move of this miscommunicate loan issue.

Thanking you.

Sincerely
Sathish

If a customer misses emi due to various issues (Mainly insufficient funds in account/ any temporary financial emergency) his card is permanently blocked.

Though he has good cibil score and pays emi due with the cheque bounce fine and late fee, why emi card is unblocked?

Kindly provide the company credit policy document, according to which card will be blocked permanently? Are there any ways to unblock the card?

My card is blocked, but i didn't get a conclusive answer/ reasons from [protected]@bajajfinserv.in

Dear relation manager

Plz arrange to reverse insurance plan and credit vidya fees which you people attached with loan application no :[protected],
As miss. Madhavi and mr. Babu-sales manager of your organization didn't told about this this while taking loan, why i should pay rs.10000 and for insurance and rs. 2499/- for credit vidya fees, unnecessarily it is increasing my burden of repayment.

Plz do the needful asap.

I have been charged 2499/- as credit vidya fees. Which was never informed or i am aware of.

I dont want any credit vidya report or never i was informed about this.

Need the repayment of same at the earliest. If not will go to consumer and rbi for hidden charges leveraging on customer and false promised before transaction.

Loan account number[protected]

Dear bajajfinserv,

My name is rajkumar and i have taken loan on my emi card consumer durable loan no. 402ecf73532818 and the emi of rs 5000/- is scheduled to start from the month of june'2018.

I have received sms from bajaj fin serv that emi shall be deducted on 02.06.2018.

I have taken loan 3 times earlier and always the emi due date was 05th of every month.

But, why change unilaterally without my consent. May please consider changing back to 05th of every month.

Regards,

Hi bajaj team,

Today morning i saw from my bank statement rs.117/- debit to bajaj finance through ecs. Ecs d-tpcf bajaj finance[protected] [protected] on 26 apr 2018

I have no loans pending with bajaj finance also emi card was expired on april 2015. Post that i have not used bajaj finance at all.

How you can allow to debit this amount - looks like some fraud happening from bajaj finance side initiating fraud ecs.

I happened to come across -
https://www.complaintboard.in/complaints-reviews/bajaj-auto-finance-l27703.html

Kindly request this to attend at high priority - failing to do so i will take legal action on the transaction.

Thanks
Ashok

Dear sir/mam,
This is to inform you that recently i had ordered mi note 5 from my bajaj finserv policy loan no. (402ecf[protected]. I have not taken any mobile but if i check my details bajaj finance has been not canceled my mobile ordered, but i will not pay any insured amount of my mobile because i am not interested to take this product.
Kindly request you to cancel my mobile order as soon as possible send me the confirmation of cancellation of mobile order immediately.

I got a notification for a pre-approved loan offer for Rs 310000 at ROI 15% on my consumer portal. I needed Rs 250000 so I applied for the same. During the application it showed EMI of Rs 6957.69 for a loan of Rs 250000 for 4 years. It was also mentioned there will be no hidden charges.
Next I get a call from them and they give me a breakup of: Rs 50 stamp duty, Rs 4700 as some insurance premium, Rs 9000 as processing fee and some additional health insurance premium of around Rs 2000 and they said its a must to pay them to get the loan and the total loan credited will ve Rs 233916. Loss of Rs 16000+ . Then the shocker, as per them the EMI will be around Rs 8700 for 4 years. They said its at a interest of 16% however on calculation it comes to around 28%!!! . Now how does that figure arise? What happened to the figure of Rs 6957.69 shown on portal as EMI? Where did these hidden charges of insurance premium come from? I have decided to take the matter to a government consumer forum as I rejected other banks offers as I already had a Bajaj card so thought they would he good. I had to face lot of mental stress due to this. While they do say interest rate might change but it would almost double I had no idea.

Personal Loan - P401SOL0113669
Loan Application 2940872
Requests raised with no solution : SR33254

Loan Number : P401SOL0113669

I am trying to reach some once since I had received email for disbursement of Loan.
Had tried reaching multiple Teams in Bajaj and followed escalation process but no one from Bajaj has reached out to me for resolution of issue.
Personal loan was disbursed without my approval ( Email chain below) rather it was assumed by Agent Anirudh Bakshi. He has cleverly mingled 2 communications and put up his case.
Unfortunate as no one from Bajaj has reached me, so I am not able to give details.
I want to return this loan which I never asked for ( without any interest ).

Dont ever think to take any insurance policy of bajaj finance. They have extremely slow service. I have taken the insurance policy of my godrej inverter ac. The some part of ac is not working and we have complaint to bajaj finace but they are very slow, technicians are very illiterate they are saying this is inverter ac we cant touch it and its been around 25 days we are suffering in this hot weather. Pathetic service, pathetic technicians. I dont what to do now.

Can i get some help??
I have paid for the insurance & still i am suffering.

#extremely disappointed : (

This is to bring your notice that i've purchased one air conditioner in the month of april 2017 & subsequently emi starts on may2nd. At the time of processing loan i've severally explain the repayment date but intentionally your agent fixed the date on 2nd of every month and misguided us & say you can pay the amount during the month if amt not credited on 2nd day of every month.
Generally salary credited on 1st of every month but sometimes it may delayed due to holiday. Later 2 installments are delayed due to delay credit of my salary.
Your authority charged 450/- as bounce charge & guide me to pay cash every month. Subsequently i pay cash at your branch office.
Now i have noticed that my emi card has been blocked permanently without any information & consent.
I request you to unblock the same form your & instruct your agent not to misguide for their benefit.
Your co operation is solicited in this regard. Otherwise i've no other option except place the issue to the consumer forum.

Regards
Kingshuk paul
[protected]