Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Order id :[protected]
I have placed online order on 5th May and delivery was expected by 6th May. Since then till today morning it was showing as order packed. So there was already a delay of 3 days. I kept on calling @[protected] for clarification, but it never got connected.

Nobody called me, no status mails or alert, nothing. The order value was initially of 980.10 Rs, which was modified by Big Bazaar due to unavailability of the products and it was reduced to Rs. 728.60 for 9 items.

I am really disappointed and wanted to raise this concern. Please help, as I am suspecting that they have cheated me.

Best Regards
Saurabh
[protected]
saurabh.[protected]@gmail.com

My refund amount has not yet come

Pathetic service as my order has not been delivered yet ...order ID:[protected]...my name is Abhishek Suri...[protected], [protected]@gmail.com

I made an order of amount 1844.40 to be delivered on 8th May 12:00pm -04:00pm slot.
I did not receive the order yet. On the app it's shown that the order is in transit. Also some item is shown as cancelled and the amount is now shown as 1782.40. I haven't received any refund.

I tried calling the customer care but no one picked up and when I tried the store number (Big Bazaar, Nucleus mall, Maradu) it said the number does not exist. This is so irresponsible and unprofessional. I want Big Bazaar to either get my order delivered or refund the whole amount (Rs 1844.40) ASAP

Hi.. this is Sharath Kumar,
I have order items through online mobile app, bigbazaar app, items value Rs.4814 (four thousand eight hundred and fourteen rupees ) I have paid through upi payment successful. But I have not received order items on promised basis timings may 7 Friday 6pm-8pm, so I have contacted through customer care number [protected] to to that was also busy ( can't rechable) so i have decided to cancel the order, and also did cancel but not received any refund amount,
Please kindly check and refund my amount
Order I'd[protected]
Contact number -[protected]

I had placed an order on 8th of May, 2021 for a delivery scheduled for the same day at Big Bazaar Howrah (Avani mall) in Kolkata.
I have already made the payment though digital wallet.
I have not received any delivery yet. Not even a call from them for the delay.
I need a refund back.
Do it asap.

I bought some goods by Big Bazaar App on May 7, I had a problem making payments while shopping.Anyway, the payment order was taken after that, after that the order was to be delivered on the same day.But today it has been more than 30 hours, so far no information has been given as to what happened next or what will happen.I spoke to a customer representative of Future Group. His attitude was also not good
Order number 8034
69532

I have placed an order with big bazar Howrah avani Mall order number #[protected]

The order is not being delivered and none of the customer care numbers are working.Please refund my money or else deliver the order.This type of cheating and fraud is not acceptable.

Hi BigbazarFutureBazaar

I had try to place orders twice by paying amount 12899.60 rupees and 19281 ruppes.
amount deducted but order not placed.
i tried to reach customercare but it seems very hard to reach waiting more than hour stil not connecting.

Here are the transaction details
from my account debited of INR12899.60 on 07-may-21 &futurepay.[protected]@hdfcbankcredited.UPI:[protected]

07/05/2021 UPI/[protected]/Upi Transaction/futurep Dr. 12, 899.60

and on another transaction on 8 May 2021

Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
08 May 2021 POS 517725XXXXXX5500 PAYU-www.futurep [protected] 08 May 2021 19, 281.35

Kindly resolve asap.
in these tough situations my amount deducted and orders not placed with almost total 32180 rupeess. Its huge amount to me . Kindly refund asap please .

Thanks,
Kirankumar

I made an order and I haven't received it but the app shows the order was delivered. No one responded for toll free numbers and looted money in the name of order. this is my order id:[protected]

My order id is[protected]
My name is mukta chaturvedi
Mene big bazar online application se samaan order kiya tha 2520.48 rs ka fir samaan time per nahi aya or uska koi message ya update bhi ni aya to mene cancel order kiya.. Uska refund mujhe abhi tek nahi mila hai
Mujhe refund kab tek hoga amount.. Please reply

I have not received cashback of Rs. 100 for my first ever order, until now. Order ID was '[protected]' and order value was of Rs. 509. Later I have not got cashback of Rs. 300 on doing transaction of above Rs. 1500 on 29/04/2021, order ID related to this was '[protected]'. My registered mobile number is '[protected]`.

I was doing payment of some goods from big bazaar online app.On 4th May 2021 amount has been deducted from account and showing status of transferred transaction of 505.25 to Future pay. But future pay wallet is showing zero balance till now.No one is there to pick up customer care call for hours. I wrote about it on their customer care email id- [protected]@futurepay.co.in
and support mail id [protected]@futurepay.co.in
but emails id's are not working.
Name- Arti
Reference ID is[protected].

I placed an order online (Order ID[protected] on bigbazaar using the future pay app on 6th May 2021, the delivery was scheduled on 7th May 2021 before 11 am. The product has not been delivered yet as well the customer support number is not working. I have mailed as well regarding this issue but to my dismay, have not received anything back. This very unprofessional service is not expected from the future pay group and it's surely affecting your customer base. I have completely lost faith due to this pathetic service. If you can not deliver, Kindly refund the money.

Hi,

I have made the UPI payment from my phone pay wallet account and

Transaction reference no.is T2104242049208580203679

On 24th April and the money didn't get credited to my future pay wallet as I needed to pay for an order of groceries but still it is not refunded back to my account yet.

I am gonna have to file a consumer Court complaint in this regard if no action is taken from your side as soon as possible.

My name is Kiran Malge and my mobile no. is [protected] for big bazaar future pay account.

REGARDS,
KIRAN MALGE

I have ordered grocery on 5 th from vasai Big bazar and you guys canceled my 2 items and never refund me yet.. and no answer on mail yet my order Nos
[protected]. Kindly give my refund ..

Invoice no’s-[protected].
Order no[protected]

I had ordered for groceries online on May 4th and selected Big Bazaar Rajajinagar for getting the supply. The payment was made using credit card and the order was confirmed for delivery on the same day between 6 and 8 PM. I got an SMS that said my pre-paid order has been dispatched and will be delivered by Delivery Associate Maruthi ([protected]). I called the delivery boy to give direction and he said someone else will be making the delivery. The order was not delivered on May 4th.

When I logged into my account the next day morning, the order status was "out for delivery". The order was not delivered on May 5th.

Today morning (May 6th), when I checked online, the order status had changed to "delivered" so I immediately called up the toll free number (at 10:45 M). The customer support personnel however clarified that the shipment is "in transit" and that within the next 2 hours, I'll be receiving the delivery. The screenshot of delivery confirmation (incorrect status) is attached for reference.

I waited until around 3 PM, and then wrote an email to "[protected]@bigbazaar.com" asking what's causing the delay. Someone from the Rajajinagar hypermarket called me in the evening and asked if I received the supply. When I said NO, he said that he will check with the dispatch section and confirm back. Again I called back that number and he said the same thing. No luck with the delivery so far.

I'm wondering what's going on here...some of the items I have ordered are perishable and some are emergency supplies. Who should I escalate this to?

Thank you in advance with helping get this closed.

This is to inform you that I have placed order for online delivery on 05.05.2021 with delivery slot of afternoon but as I am tracking the order the same is not yet ready for delivery. I am continuously trying to reach to team but not able to connect. I know the situation is not favorable for all o[censored]s but then why you people make false promises for delivery o[censored] cannot fulfill the requirements.

Therefore, if you get some time please help to resolve my issue or else kindly refund my money. Totally worse experience with you guyz.

Hi,

I had order some grocery item for home delivery .
2 product ie. 6 items were cancelled.
I want to know when the refund of cancelled item will be done

On the 2nd of May, 2021, I had ordered items worth 1481 INR. The order was received on the 3rd of May, 2021, without the addition of 4 items. My order number is #[protected]. The total amount that is meant to be refunded is 506.50 INR.

However, it has been 3 days since the order. I have not received my refund. Nor had it been initiated by the fraud company. I have emailed them, twice. I have to call the provided number [protected] multiple times but the line constantly shows them as busy i.e. they do not bother to pick up the calls of the customer. The order itself is shown to be In-transit, which is not true, as i have received a bulk of my order.

I want my refund back.