Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have ordered grocery on 5 th from vasai Big bazar and you guys canceled my 2 items and never refund me yet.. and no answer on mail yet my order Nos
[protected]. Kindly give my refund ..

Invoice no’s-[protected].
Order no[protected]

I had ordered for groceries online on May 4th and selected Big Bazaar Rajajinagar for getting the supply. The payment was made using credit card and the order was confirmed for delivery on the same day between 6 and 8 PM. I got an SMS that said my pre-paid order has been dispatched and will be delivered by Delivery Associate Maruthi ([protected]). I called the delivery boy to give direction and he said someone else will be making the delivery. The order was not delivered on May 4th.

When I logged into my account the next day morning, the order status was "out for delivery". The order was not delivered on May 5th.

Today morning (May 6th), when I checked online, the order status had changed to "delivered" so I immediately called up the toll free number (at 10:45 M). The customer support personnel however clarified that the shipment is "in transit" and that within the next 2 hours, I'll be receiving the delivery. The screenshot of delivery confirmation (incorrect status) is attached for reference.

I waited until around 3 PM, and then wrote an email to "[protected]@bigbazaar.com" asking what's causing the delay. Someone from the Rajajinagar hypermarket called me in the evening and asked if I received the supply. When I said NO, he said that he will check with the dispatch section and confirm back. Again I called back that number and he said the same thing. No luck with the delivery so far.

I'm wondering what's going on here...some of the items I have ordered are perishable and some are emergency supplies. Who should I escalate this to?

Thank you in advance with helping get this closed.

This is to inform you that I have placed order for online delivery on 05.05.2021 with delivery slot of afternoon but as I am tracking the order the same is not yet ready for delivery. I am continuously trying to reach to team but not able to connect. I know the situation is not favorable for all o[censored]s but then why you people make false promises for delivery o[censored] cannot fulfill the requirements.

Therefore, if you get some time please help to resolve my issue or else kindly refund my money. Totally worse experience with you guyz.

Hi,

I had order some grocery item for home delivery .
2 product ie. 6 items were cancelled.
I want to know when the refund of cancelled item will be done

On the 2nd of May, 2021, I had ordered items worth 1481 INR. The order was received on the 3rd of May, 2021, without the addition of 4 items. My order number is #[protected]. The total amount that is meant to be refunded is 506.50 INR.

However, it has been 3 days since the order. I have not received my refund. Nor had it been initiated by the fraud company. I have emailed them, twice. I have to call the provided number [protected] multiple times but the line constantly shows them as busy i.e. they do not bother to pick up the calls of the customer. The order itself is shown to be In-transit, which is not true, as i have received a bulk of my order.

I want my refund back.

Ordered online groceries via big bazaar application. Expected date was 1st May 2021. Have not received the order still. This is frustating. Attached bill.

Yesterday, i have placed an online order, the amount got debited from future pay but later the order got cancelled and i have not received any information also not received any refund.

Customer care no is also not reachable.

My order ID - #[protected]

Regards,

Preeti rauthan
[protected]

I have place online order from the bigbazaar app with ORDER ID[protected] on 04.05.2021.

The delivery slot was provided between 6:00 PM-8:00 PM on 05.05.2021. The items have not been delivered and I want a refund immediately.

I have already paid for it and still did not get my order items

Registered phone number : [protected]
Registered Email ID : [protected]@gmail.com

I cancelled 1 product from order . I pay with g pay. 1 product was cancelled it's refund isn't given by big bazaar.

Sir/Madam,

I am taking my grocery every month from big bazar from last 3-4 years regularly.

the phone no from which it is being booked it is [protected]

Now when I am trying to book i am not being able to do so because slots are not available. Is this correct. At times of crisis if I have to slog it out then what is the use of being a faithful customer.

Henceforth i would not be blindly booking from big bazar.

sanjay agarwal
Advocate Calcutta High Court
4A PRATAPADITYA ROAD
KOLKATA 700026

I ordered from Big Bazaar-Shipra Mall indirapuram Ghaziabad 2 May 2021 and i got a slot of delivery very next day morning between 7-9am and when i woke up to check the status it showed refunded complete order and i waited for a day but refund wasn't credit then i tried calling customer care and emails but im standing on 5th May'2021 i havent being credited my refund back. One its lockdown covid town we are also in fear of ordering then you can hold the refund for so long after mentioning refund. Some policy should be there atleast someone can plan accordingly. Pls initiate my refund asap Order No[protected] amount Rs 3351/-

How can i cancelled my order.

I have ordered some products from big bazar buut they after tsking money online cancelled the order and now it has been 3 days I haven't got my money back.
please help.
email - id = [protected]@gmail.com

I had purchased clothes worth 1746 rupees for the first time from big bazaar app and the order got cancelled next day but i didnot get any refund till date..i got cheated.I am attaching screenshot for reference.they dont allow cod cash on delivery i had paid through upi.

I have ordered some essential items today through BIG BAZAAR APP. As there was NO CASH ON DELIVERY OPTION so I had to choose ONLINE PAYMENT METHOD (UPI). The payment got deducted from my account but on Big Bazaar App they showed "Payment Awaiting", later on ORDER GOT CANCELLED.
~They DO NOT have a valid Customer Care Number in operation.
~They DO NOT have appropriate problem resolution system.
~Their app DOES NOT work properly.

I NEED AN IMMEDIATE ACTION & MONEY REFUND.

Sir
My T24 sim is deactivated. I'm trying to call Airtel. Noone is responding
Kindly help

Sir, my T24 number is deactivated. Trying to call airtel. They are not helping
Kindly help

1. i have placed an order:[protected], Rs.1156 which is cancelled by your team, still i didnt get any refund

2. i have placed another order:[protected] with 9 items of Rs:1156 its confirmed.
but after dat 3 items cancelled and 6 items of Rs 943 confirmed by your team.
my order delivery date is 3rd may 2021, still i didnt get order or i didnt get any response from your team and also what about the Rs.213 money if my order prepared

Hi,
I placed an order of Rs. 974 yesterday through
https://shop.bigbazaar.com. Money got deducted from my account but haven't received confirmation of order.
I haven't received my order yet. I tried to connect with your customer care departmemt but could not.

Kindly resolve the issue at the earliest.
My contact no. is [protected]

Thanks,
Meghna Pant

Hi,
Hope all is well.

Getting no reply from the customer support, I am writing this to you for an early assistant on the payment issue.

Referring to the e-mail below, I have tried to add Rs. 2000/- to my Bigbazaar Future pay wallet however, the amount has been deducted and it is not reflecting in the Bigbazaar future pay wallet.

Even since, I am trying to contact the customer care representative on below contacts but there is no response or an acknowledgement on my complain.

BB: [protected], FP: [protected]

This is a crucial time and we all are depending on online shopping for daily needs. There were some urgent items to order from Bigbazaar and now this has happened. It is quite strange that no one is available in the customer support to address my issue in such big company.

This is the first time of disappointment. I have read your terms and conditions, and I'm well aware that the customers are entitled to a full refund or reversal of the amount been charged.

Below is the screen shot for that transaction. I hope to hear from you soon.

Sincerely,

Rajiv Srivastava
Register Mob no. [protected]

From: Rajiv Srivastava
Sent: Sunday, 2 May, 2021, 10:53 pm
To: [protected]@bigbazaar.com
Subject: Amount not reflecting in future pay

Hi Team,

I have added Rs2000 in the future pay wallet and the amount is missing in the wallet. Please check and add the amount to order items. Register number is [protected]
Image

Thanks,
Rajiv Srivastava
[protected]