BYJU's Complaints & Reviews

I have booked your learning apps in last month. And given a token money 1000. But till date material not recd. I have already mail to your teacher regarding this matter. Now i am sorry to say i don't have any requirements of your apps. Kindly return my token money at earliest. I ordered this last month only and you said ill get it in 7 working days. 30 days have passed still no sign of delivery.

Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. We sent a note to byjus to withdraw. No one got back to us for 3 months and they were very rude in the conversation. Every area manager needs to check with superiors for refund. It's been a year and no refund so far

My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this.

This is to inform you that i've been trying to contact with my mentor since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month ofoctober i don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you that please appoint new mentors for me or ask my mentor to contact with me as i have few questions about my studies in byju's. I hope i won't get to face this problem in future.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child.

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing this is the service i get. What else can we expect from such in-efficient team.

I have submitted a cancellation request in byju's from last one month. They said that my cancellation is in progress and your amount will be refund in 4 working days but not a single amount has been received from them in last 14 days. I have not received the call or any messages from them. I have mailed so many times on there cancellation mail id, after that i got this mail

Amanjot kaur amanjot. [protected]@byjus.com via leadsquares.com
Wed, dec 19, 2018, 11:26 am
To me

Dear parent,

As discussed, your refund has been approved. Please send back the product to the following address

Byju’s support team,

Byju's, 6th floor, tower d,

Ibc knowledge park, near dairy circle, bannerghatta road, bangalore – 560029.

Please note that the refund process will be initiated only once the product reaches our office.

Regards,

Team byju’s

*

After that this mail received

Chandini s via freshdesk.com
Wed, dec 19, 2018, 4:22 pm
To me

Dear parent,

Greetings from byju's the learning app! Kindly provide the below mentioned details to process the refund.

1. Bank name:
2. Bank account number:
3. Account holder name:
4. Ifsc code:

Kindly
Call the helpline number "[protected]" if you have any queries.

Regards,
Chandini s
Team byju's

*

After providing all bank details i had received this mail

Siddharth yadav via freshdesk.com
Thu, dec 20, 2018, 1:03 pm
To me

Dear parent,

Your refund will be done within for 4 working days.

Thanking you for your patience and assuring of our best service always.

Regards,
Siddharth yadav
Team byju's

*

Not recevied amount till 3rd january 2018...

They cheats people, dont buy any product of byjus

Byjus people, i appreciate your teaching experience, but no thanks i don't want any of your coaching because i don't have enough time for it and it doesn't work out the way as one of your counsellor explained to me. So it's a request from me to please refund my blocking amount i. E inr 10, 000.
And i don't want any further explanation.
Kindly do the needful as soon as possible. I have deposited rs.10000 in advance but now i want my money back as i am not in the condition to continue it. Kindly return my money back asap.
Sorry for the inconvenience but i hope you will consider my request.
Thankyou...

I have purchased Byju IAS Hindi Tab course on 10.12.2018 from Byju Sale representative .She had made promise to delivery the material within 5-7 days.but after complete 7 days i called her so many times but she didn, t lift my call, so i had decided to cancel my order and sent a mail to [protected]@byju.com on 25.12.2018, and sent so many times reminder .One of their sales Representative also made promise for material dispatch up to 26 dec 2018.Nobody can't tell about the refund process and just spoke only our concern team will call you. I just want my money refund and Cancel the NACH debit mandate .I had paid Rs.22, 000/- for Products .
On 31.12.2018 i have received booklets not tablets, after receiving i sent to tell the procedure for return the booklets bcoz i want my money back.please tell me when i already lodged request for order cancellation why they have sent the booklet and why they are not telling the booklet return procedure.
i have attached the screenshot of mail conversation .

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

My parents bought a course for for me. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I bought this byju cat tablet this january. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.