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[Resolved]  computerised reservation center-mulund — Irresponsible and improper behavior of mulund ticket reservation center and RPF vigilance during ticket reservation

On date 13-1-10, at 3.30pm, I Mr. Shripal G Jain (shopkeeper) sent one of my worker (Mr. Sampat) to bring 8 tickets by filling 2 forms. I also sent one of my other worker after him after 2 minutes. But at same time mulund (east) computerized booking center as totally empty so my first worker (Mr. Sampat) booked tickets from the first form and tried at other counter for other form and did not waited for the other worker. The staff member gave that form to supervisor taking my worker (Mr. Sampat) inside cabin asking him for his details as well as why he is coming so often to remove tickets. For that my worker (Mr. Sampat) replied that he came from Milan saree center [mulund (west)] and came here to book tickets of his boss. The staff member without contacting me, they took my worker (Mr. Sampat) to RPF vigilance and handed him to the RPF members.
RPF member in a very rude manner and with improper behavior took my worker (Mr. Sampat) in RPF office at mulund platform number 1. After 10-15 minutes, my other worker who went after Mr. Sampat came back as he did not find him anywhere at the ticket center end reported me. I called (Mr. Sampat) my worker and he told me that RPF members have caught him. At a very short span. I went there and asked that two RPF member that why they have caught my workers, he came here for my and my elders brother family’s ticket. I also showed him my I-card and mentioned my name with the name on the form. But both the RPF members did not heard anything and started making us scared that section 143 is applicable on my worker (Mr. Sampat).I replied him that I m not an Agent. He again told me that we have not caught u,we have caught your worker and came in a strong anger talking all rubbish. I tried to calm down the situation but they stuck to their answer that it’s a rule that the person who travels should come for their tickets and no other person. It’s an crime if other person comes. We also replied him that we are not aware of such a rule and one of the RPF member told us that u better answer to the court now. They took me and my worker (Mr. Sampat) to RPF vigilance office at cement godown, container yard in mulund (east) which is 1 km away from mulund station. We waited there for 1 hour and requested him a lot asking them for our mistake. The senior member of RPF told us the same thing that those who travels should only come for their tickets, it’s a rule from so many years and if other person comes for the ticket, it’s a crime. After I requested him for thousands of time, he rescued my worker (Mr. Sampat). I just had one query that this rule may be newly develop and Implemented. They also took in writing with me for the tickets taken by my worker (Mr. Sampat) including my signature to which I think there was no need.
But at the same day, on evening around 7.00 pm, I went at the ticket counter [mulund (east)]. I booked my tickets and their after I went to supervisors office and asked him that why u handed my worker(Mr. Sampat) to RPF members, Is there any rule that those who travels should only come for their tickets because the RPF members told us that those who travels should only come for their tickets and it’s a big offense is the rule is not followed properly at which Supervisor replied that anyone can book tickets but only with a single form. I told him that in afternoon around 3.30 pm RPF members arrested my worker (Mr. Sampat). The supervisor replied that your worker had brought 2 forms. I told him for such a small matter, you treated him like he is an big criminal. You would have sent him back without tickets, it’s not an crime, was there any other reason of handing my worker (Mr. Sampat) to RPF members with such an rude attitude at which he said that your worker (Mr. Sampat) is coming back very often now.
On the above point of the supervisor I would inform you that from last one month[protected] to[protected] we are having a grand social function o[censored]pdhyan at shankeshwarji teerth-viramgham organized by my cousin brother from bhandup. We are 20 members in a family and alternately we visit the occasion, and on[protected], we have a get together function at our native place Rajasthan (Pali) for 5 days. In a month even I travel 3-4 times to Surat (up-down) for my business and we all oftenly travel a lot. It’s not at all possible that those who travels should only come for the tickets, so we send our workers.
I request u that you please look into the matter deeply. If the supervisor had a doubt on my worker (Mr. Sampat), they would have called me for inspection or would have not given tickets. Was there any need to consider us as a criminal? The RPF members’ acting up on us as we are a criminal’s does not know the law or they did it purposely with an wrong intention. You please look into the matter deeply and reply us as soon as possible. Highly disiplinary action will be appreciated.

Yours faithfully,
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Aug 13, 2020
Complaint marked as Resolved 
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