Flipkart Complaints & Reviews

They have kept the conditions for exchange of phone.
As we have met up all the conditions,
they takeout some nooks and then say to pay other discounted charges.
we had a issue with the delivery boy.
they argue and cancelled the products.

I have created flipkart account 5+ years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

Ordered Boat 5W speaker from flipkart but recived speaker of 5W but with a different brand ( Tablepro MG2) . So I put a return request on the same day but it was cancelled by flipkart citing the reason that necessary documents were not uploaded .
So I requested return once again and did chat with customer support but they are asking for my aadhar card to proceed return request which is nowhere mentioned in flipkart return policy, also against Supreme Court of India guideline regarding Aadhar uses. So why should I upload my Aadhar card ? I am ready to give all the product related details but Aadhar details asking is legally, morally and ethically wrong .
So I just want to return my product as per flipkart return policy in which nowhere mentioned about Aadhar card .
Please help me otherwise I have to opt some legal means .

I bought the AC on April 7 and from the day it's installed not working at all and it's been two months and there is now action taken from Flipkart.

I paid for an order of about 18 thousand rupees using my SBI upi, but flipkart says payment not confirmed. Now they will take 7 working days to refund my payment. But I am a student, what should I do till then?

The mobile I want will also go out of stock.

The customer support is not taking my calls either.

I have order id FMPP[protected] the product hasn't reached me today, when I was ordering the product it showed that it will be delivered on 16 june i.e. today but when i completed the payment it showed delivery date 17 june. The problem is I wanted to gift this product to my sister but due to Flipkart's poor services I have to wait for that now.

I have created flipkart account few years back with a mobile number which am not using now. I want to update the mobile number but when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.
Email id : sweety.[protected]@gmail.com

I have purchased a Flipkart Smartbuy Air Cooler 47 Ltr delivered on 04/06/2021 but the product are not matching as given description that mention cooling area 230 sqft but the product is not making cooling around 120 sqft area and I have submitted a request to return/replacement on 09/06/2021 but the problem is not resolved till yet i.e. (16/06/2021).

Flipkart is not providing services after sales of product even harassing me to make wrong commitment many time but not resolving my problem. I have requested 10s times to request a call back via flipkart app but always another person picked up the call and I have to explains the issue to individual one and wasting my time.

And I request you to please return the product and refund my complete amount as description is not match with the product.

I also request to take an serious action against technician named MANOJ KUMAR PATEL, who closed the service request without visited on assigned services request 2 times and misbehave to disconnected calls 3 times.

Regards

Praveen Kumar

Hi,

I purchased Kitchen Hindhware Chimney in Flipkart. 25th May, 03 Jun is the my installation date. Till now no one reach me. Everyday I'm getting new installation person number. He is not all responding. Number of times I call to them no one answering properly. I'm disappointed with service.

I'm trying all the customer care numbers of Flipkart and Hindhware. All these are playing with customers.

Ordered the product from Flipkart for a medical purpose but the product was missing essential fitment. Requested refund within due timeframe and was told that the refund will be processed within 5 days but neither the return nor the refund has taken occurrence. There is no positive response from the support staff and now that the invoice is available the company isn't cooperative in sharing the account details where they are saying the refund is made. In many emails I am asked to provide the bank details for refund but after providing still I am getting the same emails in my inbox from multiple email accounts. The complaint was already filed on mobile apps for National consumer helpline and My grievance but nothing has worked. The representatives keep calling to harass me to give the same information over and over again. The communication was also sent to their legal team about the issue but nothing has taken occurrence. Here is the complaint sent to their legal team for the situation.
--
Please find the order ID below:
OD[protected]

Consumer forum complaint Numbers:
2749001, 2750042, 2769829, 2774617
Nodal Agency complaint number:
DARPG/E/2021/14410

Customer service representatives involved:
Debashish Ray, Ayushi Jaiswal, Chetan Agarwal, Parveen T, Kaleem Khan, Mudassir Ahmed

All communication of the case will be visible and available in the public domain irrevocable within the coming week or two.

--
Even after constant communication with those idiots the amount is not yet refunded and the company either doesn't want to pay the amount or they do not want to talk about it. I have not received the money is all I know and I shouldn't have to experience such harassment from Flipkart and its representatives.

date of purchase:13-05-21
date of issue reported: 16/05/21
today: 16-6-21

Number of emails and calls received from them are more than 100 and in these many email the company has not been able to find out the account to make the payment in even when the details should be available in my flipkart account and also that I have sent the details to them over the emails and their idiotic chat boxes on multiple occasions.

Dear sir
I have purchased marq split ac 0.8 ton last 14 September 2020.i attached my bill with this email. My ac is not working from 14 June 2021. Then I complained your customer care service an my complaint I'd was CLBWQ[protected] this. Next day your executive has came and checked my ac he told me there is some gas leaking problem in ur ac. He said I will come after few days for repairing.but after few hours I got text message from flipkart.com. That ur complaint has been completed successfully...
Now sir I request you to please solve my ac problem as soon as possible and make sure our trust maintain further... Because issue is still not solved..

Thank you
Rizwan Mahmood
[protected], [protected]

I am Abdul Gafoor Sidheeqi, Contact No: [protected]

The product was performing well till last month. It has been around 40-50 days, its battery box started to swell. It became larger and larger by weeks. Moreover, now battery backup is very weak. I can use a full-charged headset but less than 3 hrs nowadays.

So, I am not satisfied about its performance. So, it should be either repaired or exchanged by new one.

As per captioned subject it is a complaint regarding the aforesaid order.

The matter is related to the replacement/ refund request of CROMPTON Hiflo Wave Wall Fan 400 mm 3 Blade Wall Fan-Rs. 2111

In this regard, I want to make you aware about the facts in chronological order:

1. It is to inform that on dated 17.05.2021 I had ordered the following (Attachment 1) from flipkart:

· HAVELLS EFFICIENCIA NEO 1200mm Elegant White 1200 mm BLDC Motor with Remote 3 Blade Ceiling Fan- Rs. 5505

· CROMPTON Hiflo Wave Wall Fan 400 mm 3 Blade Wall Fan-Rs. 2111

Total Amount Paid Was Rs. 7616.

2. Havells fan has delivered on dated 23.05.2021 Invoice is attached under attachment-2 & is working fine till date & have no complaints regarding the product.

3. CROMPTON Hiflo Wave Wall Fan 400 mm 3 Blade Wall Fan was also delivered on dated 23.05.20212021 Invoice is attached under attachment-3

4. Afterwards, the CROMPTON Hiflo Wave Wall Fan 400 mm 3 Blade Wall Fan found defective as its swing function was not working & the product return request has been raised on the same date i.e. 23.05.2021 & same has been accepted by flipkart (Attachment-4).

5. On dated 29.05.2021 I had received a replacement against the request made & after open the box I found a useless damaged product (Attacment-5)

6. Since then, I had raise the concern that on Flipkart chat you may find the chat history from dated 29.05.2021 to 09.6.2021 under attachment -6.

Since 29.05.2021 I had continuously following up with the flipkart team over chat & call & everytime I get a system generated message or response & every time the promise resolution date has been given:

· Ist promise resolution date-01.06.2021

· Ist promise resolution date-05.06.2021

· Ist promise resolution date-09.06.2021

But no resolution has been provided till date.

7. Now your team is threatening to close my account under attachment- 7

Your team has asked to submit the ID Card without any reason which I had submitted on 10.06.2021 which is unethical. Your team has continually harassing me. I want to remind you that I am asking for my hard earned money. You interrogate your delivery team who has taken the Crompton damaged fan from me on dated 29.05.2021 & given me this useless product against the replacement as mentioned under point no.5 & attachment 5.

The attitude of your team is highly irresponsible & insensitive towards the customer, I am feeling cheated, this type of attitude not only harass customers it will also hamper the image of your organization as a whole.

Here, as there is a complete mismatch in what is shown & what is given to me. I want a either replacement of the producr/refund of Rs.2111 amount on an immediate basis.

Being a reputed organization this type of behavior is not at all expected from you. The purpose of writing this mail is to make you aware that the service which you had promised is not what actually the customer received. I was very much disappointed by the experience I have faced with your team till now.

I had raised a complaint in against you in National consumer helpline with complaint no. 2773922.

Hope you connect with my mail & do the needful in the case asap, otherwise I had to take legal action.

Thanking you in anticipation!!!

Firstly I had ordered Acer Swift 3 long back dated on 05.02.2020 (as mentioned in the Invoice) from Flipkart. I received a product which had a keyboard issue first. Then I claimed for a replacement. I wasn't aware of the warranty registration of my laptop on Acer Website. Then for extending warranty I visited the shop.acer.co.in to register for my product. I found that it was already registered. I checked the warranty validation with the Serial Number of my product and surprisingly it was valid till 08 October 2020. Bt Flipkart claimed me a warranty period of 1 year. Bt It was just 8 months. As I mentioned that it was previously registered I received an refurbished product in the replacement. I want a new replace for it. Please. I'm facing issues with the old product. I'm facing issues with uploading the necessary evidence. Please help me please . 😭😭😭😭

The delivery boy refused to come till my home to deliver the products 3 times now and I have complaint to flipkart. But no proper response.

I need a compensation for the stress it has caused to me.

This is in regard with the order ID OD[protected].
Initially I opted for COD but today morning (before delivery)I got the message regarding online payment and I paid 10430 but the delivery body didn't have any confirmation regarding the payment and took 10430 from me claiming that the previous amount(the one which i paid online) will be refunded after updation.
Please refund it asap.

I mistakenly entered the wrong name in my invoice and i want to change and i know they can but they are not helpng

Flipkart block my acount, i am unable to access my order and insurance policy that i purchased from flipkart

Flipkart fraud- Spurious Loreal Shampoo and Masque received. I have complained in flipkart about product quality. executive said its non refundable product so we cant collect your product complaint to Loreal company. I complained in Loreal they said that such batch no. shampoo and masque is not manufacture in their company. its fake company and spurious product not use it and return to flipkart. but flipkart is not give any respond on my query.

Iam purchasing May 15 Airtel digital T
V set of box sd from Flipkart online, I'd no-OD[protected], Rs-1053 from my account, please help me