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Google India / Tez Complaints & Reviews

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Updated: Aug 31, 2025

Complaints 1962

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So far, so good. Google India / Tez is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Google India / Tez will keep up the work and continue to help more customers with their concerns even better 🤝

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Google India / Tez reviews & complaints page 14

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Re activate my Flipkart account

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Address: Dholka

I paid my electricity bill of amount 5910.85Rs/- on 04th June 2021.

I try to contact bank they told me transaction was done.

But money is not credited in to merchant's account . Not Refunded to my account.

Can anyone look in to this on priority ??

+1 photos

Jun 16, 2021

Complaint marked as Resolved

It is resolved.

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Address: Ammandivilai

Website: [email protected]

Sir my Google personal account was hacked by some one and he changed my password every thing plzz help me to recover my Google account
...sir I created my Google account in my mobile phone is realme 5 pro plzz find it and give it back my account

...thank u sir...

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Jun 15, 2021

Updated by Nishanth.v Plzz help me to recover hacked google personal account

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Address: Karad Satara

Ref.:My UPI ID:adhik.[protected]@okhdfcbank & Receiver UPI ID:[protected]@okicici.
Dear Sir/ Madam,
I Adhik Ramdas Khade hold the Savings Bank Account No. [protected] in Bank of Baroda,
I wish to bring to your notice that My Google Pay transaction Amount Rs.:300/- Date:20/04/2021 Three Times not Credited to Receiver Bank Account (Sender & Receiver Bank Account Statement already send by mail), but the money has been debited from my account, my UPI Transaction ID was[protected],[protected] &[protected] & Google Transaction ID: CICAgOC4916Qcw, CICAgOCtPbYIA & CICAgOC4tPv1KQ. Kindly resolve my issue as soon as you can and reverting that amount to my account.
Thanking you in anticipation for your kind cooperation!
With regards.
Yours sincerely,
Ahik Khade
[protected]

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Address: Karad Satara

Ref.:UPI ID:[protected]@okicici & Receiver UPI ID:[protected]@okicici.
Dear Sir/ Madam,
I Vanita Sunil Mohite hold the Savings Bank Account No. [protected] in Bank of Baroda,
I wish to bring to your notice that My Google Pay transaction Amount Rs.:10, 000/- Date:05/05/2021 not Credited to Receiver Bank Account (Sender & Receiver Bank Account Statement already send by mail & by Ticket No.:#Y3RKY), but the money has been debited from my account, my UPI Transaction ID was[protected] & Google Transaction ID:CICAgOCEvp7Gcw. Kindly resolve my issue as soon as you can and reverting that amount to my account.
Thanking you in anticipation for your kind cooperation!
With regards.
Yours sincerely,

Nov 26, 2021

Complaint marked as Resolved

Received Return

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Address: Chennai

Website: Google pay

I made an EB bill payment on June 4th from gpay for the amount RS.2572 .Money debited from the account but failed transaction bill was not paid then I waited for 2 days still it didn resolved.I have to pay the bill anyways as June 8th was the last date so paid the EB bill on June 7th through Amazon pay and it was successful.Today is June 11 till now money is not credited back to my account and Google pay customer care aslo not responding properly.

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In June 4th already I raised a dispute & also ticket created, but Rs.230/- still not amount credited to my account till now...my Transaction id:[protected]

+1 photos

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Jun 08, 2021

Updated by PADHU MPK In June 4th already I raised a dispute & also ticket created, but Rs.230/-still not amount credited to my account till now...my transaction id:[protected]

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Address: New Delhi, India

Today afternoon around 2:30 Pm. I had received a notification of deduction of 1300 rs which I didn't initiate. After the encounter straight-call the bank support, but they just informed me that. this is my transaction with Google, but I informed the executive that I haven't done any transaction as such. After that chat. Strait went to my Google account and checked whether I had any subscription on for any google services. but I couldn't find or remember any. In the end, I just chatted with a google support executive and they suggest I just fill up one form. That I've done. All the referencing documents are attached below.

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I got a message "Dear Customer, transaction of INR 1, 014.80 done on ICICI Bank Account XX453 on 06-JUN-21. Info: VIN*GOOGLE D. The Available Balance is..." But I haven't done this transaction. Never received any otp also before the transaction. It is a fraudulent transaction, I want refund of this. Kindly look into this matter and help..

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I received a message stating that " Dear Customer, transaction of INR 1, 014.80 done on ICICI Bank Account XX453 on 06-JUN-21. Info: VIN*GOOGLE D." But I didn't do any transaction. The amount got debited without my concern and without any otp. This transaction is not done by me. Earlier also I received the same message with an amount deduction of Rs 299. Kindly resolve this issue. I want the deducted amount back.

Thank you.

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kalgouda shedbalkar

Jul 29, 2022

Dear Sir,
I make a payment to Niota application, for 49/- Rs amount will be deducted but activation not done, Niota team says this is problem of Google. Sir please solve the problem and refund the amount.
Thanking you

Amount deduction - Comment #4029449 - Image #0

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Address: Chhend Colony, Phase-1, Plot No- E/133, Sundergarh, Odisha, Rourkela, PIN- 769015

I have made a payment for dish tv of Rs. 252 on yesterday 4th June 2021. Payment has failed but amount has deducted from my account and not refunded to my account yet. From yesterday I have talk to good pay customer service executives many times but issue is not resolve. They said that if your "Raised dispute" option is enable then we accept all your complaints. But we will not register your complaint until your raised dispute option is enabled. This is the biggest mistake. One makes a mistake. From above, the fault of the bank continues to be blamed on the server. Please help me to get my money back to my account and that too as soon as possible.

+4 photos

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Jun 05, 2021

Updated by Prasenjeet Sengupta What about my complaints ? This is not a matter in your opinion I think that. Hmmm ! I think my money value is too small ?

Jun 07, 2021

Updated by Prasenjeet Sengupta It's already 4 days left but my refund didn't get back to my account. Google pay is the wrost UPI ever. It's always perform this kind of practice. I don't know what is the issue of. But I need my money back at any cost. I didn't now how they will do it.

Jun 08, 2021

Updated by Prasenjeet Sengupta It has already 5 days but till now I didn't refund my deducted amount to my respected account. Is this fraud or what. Today I tried to talk to the customer care 4 times but they disconnected the call twice after checking my records, the third time the call got disconnected after waiting for a long time, if this is not rigged then what is it?

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I had a Google adwords account[protected] and they suspended my account stating that I violated their policies. I had an outstanding balance of Rs760 and I cancelled my account to receive the refund. Later I received a notification that Google is not able to refund the money back to my card and please remove the existing card and add a new card. I did as per their guidelines and then I waited for long and Google is saying that they are not able to verify if the payment was successfully captured or not.
I don't know what is wrong with Google Ads. But I've been scammed by Google since an year now and I need my money back
My email id is [protected]@gmail.com
I have been doing the account cancellation every month to see if I get my refund and Google customer assistant people don't even know what is wrong with it.

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My account has been suspended for no reason and they are saying that there was a suspicious activity and its a lie because my app was uninstalled so how it could be used? I have attached the screenshot too.
There wasn't any suspicious activity.
This is very frustating that I am the owner of my account and still I can't use it after submitting the documents too.
You can do further verification if you want. Just reactivate my account else I will complain in national forum.
This is disgusting that a user is not able to access its account.
What kind of help you are providing?
Very shameful thing this is! How you serve your customers when the customer is not satisfied you dont even bother to resolve the issue instead of that you just ignore and sorry. Is this the way you serve your customers?

+1 photos

Jun 2, 2021

Complaint marked as Resolved

My issue is not resolved yet

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Jun 02, 2021

Updated by Aastha Motiramani My account has been suspended for no reason and they are saying that there was a suspicious activity and its a lie because my app was uninstalled so how it could be used?
There wasn't any suspicious activity.
This is very frustating that I am the owner of my account and still I can't use it after submitting the documents too.
You can do further verification if you want. Just reactivate my account else I will complain in national forum.
This is disgusting that a user is not able to access its account.
What kind of help you are providing?
Very shameful thing this is! How you serve your customers when the customer is not satisfied you dont even bother to resolve the issue instead of that you just ignore and sorry. Is this the way you serve your customers?

Jun 02, 2021

Updated by Aastha Motiramani My account has been suspended for no reason and they are saying that there was a suspicious activity and its a lie because my app was uninstalled so how it could be used?
There wasn't any suspicious activity.
This is very frustating that I am the owner of my account and still I can't use it after submitting the documents too.
You can do further verification if you want. Just reactivate my account else I will complain in national forum.
This is disgusting that a user is not able to access its account.
What kind of help you are providing?
Very shameful thing this is! How you serve your customers when the customer is not satisfied you dont even bother to resolve the issue instead of that you just ignore and sorry. Is this the way you serve your customers?

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Please restore my [protected]@gmail.com account and confirm to have all my memories and information with me all the time. i have requested many time but till date this account is not restored. kindly arrange to restore it immediately and confirm me

Nov 4, 2022

Complaint marked as Resolved

Till date, my account is not restored. i an suffering a lot. request to restore my Gmail id [email protected] alternatively you can contact me on 9966027793 or mail me [email protected]

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Nov 04, 2022

Updated by girirajgupta still I am not able to access my Gmail account [protected]@gmail.com

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This is giriraj gupta had gmail account [protected]@gmail.com which i was using since long and have many important information and also stored my kids childhood memories and my family memories. suddenly one day this account was disabled and i have requested many time to google to restore this account to continue have all my memories and information with me but till date this account is not restore and not able to operate. my sincere request help to to get this account restore and continue to have all such memories with me. in case of any query feel free to call me on [protected]

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My account has been suspended. I have submitted all.the required documents still I am not getting any proper response.
The executives are saying they dont know whether it will reactivate it or not. I am fed up of the service.

Jun 2, 2021

Complaint marked as Resolved

No step was taken by the company. They still not have given me appropriate reason for the same. Neither they are verifying by another way nor they are reactivating my account then what kind of help they are providing

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Aastha Motiramani

Jun 1, 2021

My issue is not solved yet

Account suspended - Comment #3839901 - Image #0

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I use goggle pay to recharge my jio number but unfortunately yesterday ie 28thMay 2021 money was debited from my bank account but recharge is showing "processing. It's been more than 24hours... How can I get back my money?

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My MobiKwik debt card is not working. Show the massage card is blocked by zaakpay. Why showing this type of massage. . Some is working and some time the same is not working properly please solve the problem is blocked by you my MobiKwik debt card.
Please solve my problem as soon as possible quickly I have money in my MobiKwik wallet to purchase something

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Address: Vijayawada

Hello sir this is srija in andhra pradesh my money 80 rupees deducted my bank but not receive my order please refund.. Me, sir..

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Address: Kukatpally

Website: gpay

Please check the amount and refund immediately

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