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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32898
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HDFC Bank reviews & complaints page 198

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S
sandeepw22
Sep 27, 2021
Resolved
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Purchased Iphone11 from Reliance Digital on 25-Feb-21 through HDFC credit card, and was about to get Rs, 5000 cashback after 90-120 days and there is nothing received till now. Order no - RDF09852775
Oct 28, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2021
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Preethi
HDFC Bank Customer Assistance
Even after raising multiple tickets with HDFC as they mentioned in the comments on specified URL, they are not bothered to work on it. Still nothing is resolved and they cheated me of Rs. 5000 as cashback.
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    H
    HassledCust
    Sep 27, 2021
    Resolved
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    Resolved

    Address: Mumbai

    Often the OTP does not arrive from HDFC Bank netbanking website for fund transfer to my brokerage account. This also happened to me during change of my password on the HDFC bank net banking site.

    The problem occurs usually during the late morning and afternoon time. HDFC Bank does not seem to be paying attention to this issue, or even if they are, the problem is not one of high priority!

    A sad state of affairs by the new management.
    Oct 28, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 27, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Preethi
    HDFC Bank Customer Assistance
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      L
      Lahari Dintakurthi
      from Bengaluru, Karnataka
      Sep 27, 2021
      Resolved
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      Resolved

      Transaction Timed out

      I have transferred 10, 000Rs/ from my HDFC account to other SBI [protected] account on 25 Sep, 2021. Account debited from my account but not credited to recipient. Transaction timed OUT status shows in my NetBanking as Transaction Initiated.

      Kindly look into the issue and I request a refund asap. PFB details for your reference

      Reference Number:[protected]
      Transfer Mode: IMPS-P2A...
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      P
      pootej
      from New Delhi, Delhi
      Sep 27, 2021
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      I have followed up with HDFC LIFE rigorously for my refund. The insurance policy sold to me by Mr. Rohtash Kumar was fraud. Neither HDFC LIFE is not refunding my money. I do not want the useless policy sold to me by Rohatash Kumar of ABC by carrying our FRAUD. I have submitted all the WhatsApp messages and call recordings as well. But still HDFC LIFE is hairdressing me. The complaint for the POLICY 23280584 is HDFCSL=[protected]. I want my money back along with the Penalty of INR 5, 00, 000
      HDFC Bank customer support has been notified about the posted complaint.
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        B
        Baban golhar
        Sep 26, 2021
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        I have salary account in hdfc bank from my first company after coming out of company i never used that account and i am went out of state for working. I called customer care to close account. But they told need to come to own branch. I received every time message as your account balance is zero and now also came like that. Now i am went to branch for asking closing of account they told you have negative balance for not maintaining minimum balance we kept negative balance. I shown my messages they given zero balance. They are told that is our business policy . I went another time for showing and closing that account but they told why we need to follow those rules. And we didn't received any instructions like that from our bank so you need to clear negative balance to close it.
        This type of cheating customers and rbi done by hdf bank please take action against these type of cheating banks
        +1 photos
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 27, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Varun
        HDFC Bank Customer Assistance
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          M
          majidali7786
          Sep 26, 2021
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          Address: Byte computer, Shop No 2, Gali No 2 Old Mustafabad

          Refgerg
          HDFC Bank customer support has been notified about the posted complaint.
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            O
            Om_sharma
            Sep 26, 2021
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            Credit card cashback not received even after 140 days for iphone 11
            HDFC Bank customer support has been notified about the posted complaint.
            Dear Customer,

            At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details last four digits of your credit card no. for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              H
              Harmmit B Chawla
              from Solapur, Maharashtra
              Sep 26, 2021
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              I regret to inform you that there has been complete failure from HDFC Regalia Smart buy team. Not only their supervisors have lied but they have misinformed too to cover up failure at their end ( whether due to their ignorance or deliberately)
              It is highly shocking & disappointing that, both of their supervisors I engaged had lied to me during the conversation held with me yesterday at around 730pm wherein, I was confirmed that HDFC had received the mail from Yatra confirming that booking was done under Economy Standard class only & he would be drafting & sending the mail to Vistara over the same mail, instead he had sent mail copying all concerned to Vistara & Yatra over my mail but not on Yatras mail. Had it been Standard, Vistara team was ready to amend as a special case without charges as stated in my all mail trails...

              Where & how, he could have sent mail as Yatra had never confirmed the same .. Whether Yatra earlier confirmed or not is between HDFC & Yatra but such an unprofessional attitude & a lie is not expected from Supervisor level to overcome their goo[censored]p in the system

              I have been from the time of booking a ticket hearing from HDFC that booking is under Economy Standard ...

              Surprisingly, after my several mails to HDFC & Yatra, I received a call from Yatra Customer support team a little while ago stating that they had booked a ticket under Economy Lite ...which is in contradiction to what HDFC team has been claiming . Why such a lie & misinformation ..This really puts me at the level that I would now like to take action against their supervisors & the entire booking team which has been manipulating here for the last 3 days & putting me into trouble .Instead o[censored]nderstanding my exigency for which I wanted the ticket to be postponed, they have tried to cover their goo[censored]p.

              I am hereby enclosing the mail received from yatra to me stating that the ticket is under Economy lite & not Economy Standard .Whatever is the issue that needs to be settled internally between HDFC & Yatra, I was made escape goat & asked to pay the extra charges which I refused

              Now, it is clear about HDFC mala fide intentions, unprofessional way of handling, cheating & trying to extract money from their prestigious customer .I have been sending mails over mail asking their supervisor(s) to share email confirming that Ticket was under Economy Standard; he has been not responding instead smartly & cleverly rather, sent a mail asking for charges of INR3200 that will be levied . How can he send mail like this shamelessly

              I have requested the team of HDFC TEAM TO AMEND MY TICKET FOR 3rd October from 2nd October WITHOUT ANY CHARGES IMMEDIATELY & awaiting the action from their side

              looking forward to an immediate resolution & revised ticket ..A very soar experience with HDFC regalia card .. I have been holding this card for ages
              HDFC Bank customer support has been notified about the posted complaint.
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                N
                Nupur Kedia
                Sep 26, 2021
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                My mobile number is registered on Do Not Call registry. Still I get a call from HDFC bank loan sales department everyday offering me a loan against a car I own. I have repeatedly requested them to stop calling. One salesperson actually advised me to change my number. I have lodged a complaint on 1909 hundreds of times. But they are relentless. This is the price we pay for making the mistake of being an HDFC customer. Now they have my number so they can harass me.
                Oct 31, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 28, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience you may have faced. Request you to write us using the URL https://bit.ly/2WhCl5h with your number, number from which calls are received and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information

                We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                -Zubin
                HDFC Bank Customer Assistance
                Verified Support
                Sep 29, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                Kindly help us with the caller details for us to help you further assistance.

                -Zubin
                HDFC Bank Customer Assistance
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                  S
                  shweta3384
                  from Ahmedabad, Gujarat
                  Sep 26, 2021
                  Resolved
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                  I seek your immediate action, explanation and appropriate on the following case.

                  On 20th September 2021, Monday, I tried to purchase a Rs. 5000 Gift card for someone from Tata Cliqu. To my surprise, the transaction happened but I didn't receive the GV so I called up their representative for an explanation. She explained me that this happened due to some technical glitch and the deducted amount will be credited to my bank account in some time. Further to that, she suggested to purchase another GV.

                  As the tata Cliq, is a reputed brand I purchased another Rs. 5000 GV. This time also it got failed and the amount got deducted from my account. (Proof sattached)

                  I had full trust in HDFC Bank as I'm using their services since a long time but this time I got disappointed with the attitude of the call centre.

                  Since Monday all the representatives of the bank are misleading me and nobody is explaining to me the exact issue or how and when will I get my money back.

                  HDFC representatives are not providing me any solution to this problem neither they are willing to resolve the issue. I would request somebody from your team to look into this matter on an immediate basis or I will be forced to go to consumer court regarding this issue.

                  It's not just an amount but harassment from your side as everybody from the bank is taking me for a ride.

                  Today, when I called up the call centre Mr Ketul from your team, was not even ready to listen to this case. Please understand I need to explain this entire case to your representative each time I called the bank.

                  To whom so ever it may concern in your team, please take immediate action and provide some resolution ASAP or I'll be forced to take legal action.

                  Awaiting your reply.
                  +3 photos
                  Nov 1, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 01, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  It is unfortunate to note that your recent interactions with the Bank have not been to your satisfaction and we regret the inconvenience caused to you in this regard. We assure you that it is our constant endeavor to provide outstanding service to you and ensure that your banking experience with us is always pleasurable. We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a detailed response to your e-mail id in 2 working days (October 04, 2021). We request you to bear with us in the interim. The reference number for this interaction is[protected]. We seek your understand in this regard. -Zubin
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                    R
                    ranu2688
                    from Nagpur, Maharashtra
                    Sep 26, 2021
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                    I am a customer of hdfc bank and was very happy with the services of hdfc bank Hinjewadi branch . There is an employee named Mayuri Bhosle if required I can provide her employee id as well . She actually bluff me with her half knowledge and information and offered me a credit card which I not at all required. Still afer her too much of request that she ll get some points and targets I agreed n told her to clear me the details about the card. Without mentioning the hidden charges she gave half information to me. Once I received my bill I found charges in my statement without using the card . I asked her about the same . She told me she ll do the needful n next bill will adjust the amount charged by the bank and she ll make it life time free card n not to pay the bill. But next month bill comes along with the fine and charges. And now she stopped responding calls or mesg. This kind of irresponsible behaviour towards customers for own benefit is not good and will harm the reputation of bank as well. I jus need to be action taken against such employees. Who use the trust of the customers on the name of bank brand..
                    Oct 28, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 26, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Rimpa
                    HDFC Bank Customer Assistance
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                      Your request cannot be processed temporarily.we regret the inconvenience caused error on net banking...
                      +1 photos
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                      Bipinkumarsingh123
                      from Patna, Bihar
                      Sep 26, 2021
                      Resolved
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                      Resolved

                      Address: Sasaram

                      Dear sir,
                      Please check the status of following cash card details
                      S[protected]
                      Dr v.s singh
                      Mo no=[protected]
                      Oct 27, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 26, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance.
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                        A
                        Apu1169
                        from Mumbai, Maharashtra
                        Sep 26, 2021
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                        Resolved

                        Withdrawal of mctf atw transactions from savings account

                        Address: Malad

                        Money got deducted unknowingly no transactions were done. Help refund it...
                        +1 photos
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                        Apu1169
                        from Mumbai, Maharashtra
                        Sep 26, 2021
                        Resolved
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                        Address: C 1302 kanakia samarpan w e highway borivali east Mumba, Opp carnival cinemas borivali

                        Unknowingly without any messages money got deducted. It's showing it was removed it malad but I didn't travel anywhere and there is no sms received for the following transactions that happened. 2 transactions worth 4000 each that is 8000 got deducted but not refunded. Help me recover it. Thanks
                        +2 photos
                        Oct 31, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Sep 26, 2021
                        Updated by Apu1169
                        Mctf atw transaction happened not done by me. Recover please

                        Verified Support
                        Sep 28, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience you may have faced. Request you to write us using the URL https://bit.ly/2XX3LOf with your account number, original date & amount of transaction and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information

                        We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                        -Zubin
                        HDFC Bank Customer Assistance
                        Verified Support
                        Sep 28, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform you that, transaction which was done on September 23, 2021 for 4000 twice was reversed in your account. Further, we had received claim from acquiring bank according to which this transaction was again debited from your account on September 25, 2021.

                        -Zubin
                        HDFC Bank Customer Assistance
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                          Maq3484
                          from Pune, Maharashtra
                          Sep 25, 2021
                          Resolved
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                          Resolved

                          My Uncle passed away last year due to COVID. I had raised issue on social media as well . They are taking Lightly. He had Insurance against Loan which is not been settled. He has three kids left behind. Concerned team Take action and get this done Immediately.
                          +1 photos
                          Nov 4, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 25, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance.
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                            C
                            Cheta Parsekar
                            Sep 25, 2021
                            Resolved
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                            Resolved

                            On dt 24.9.21 I transferred rs 1046 to future pay wallet my account has been debited for RS 1046, I got the message from HDFC Bank that my account has been debited for RS 1046 but future pay wallet is not showing any balance of transfer amount of rs 1046 can you please help me to get my refund back my amount of rs 1046
                            +1 photos
                            Oct 1, 2021
                            Complaint marked as Resolved 
                            Thank you so much for getting my amount refunded back in my account of rs 1046
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 29, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We sincerely regret the inconvenience.

                            We would like to inform you that refund for the debit card transaction was credited to your account on September 27, 2021.

                            You may check the same via Netbanking or Mobile banking services.

                            -Zubin
                            HDFC Bank Customer Assistance
                            Oct 01, 2021
                            Updated by Cheta Parsekar
                            Thank you very much.
                            Dear Customer,

                            At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details along with the transaction details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
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                              anmolsoni2409
                              from Chhindwara, Madhya Pradesh
                              Sep 25, 2021
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                              Resolved

                              Address: Gali no 11,kalyani maata mandir gali, gulabfa, chhindwara
                              Website: ctet

                              On 20.09.21 account debited by Rs. 1200 as CTET application fee through UPI (by scanning QR code), but form incomplete, nor is there any confirmation from CTET. Need the amount refunded to my account or get application fee status completed.
                              App No.[protected]
                              +1 photos
                              Nov 5, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 25, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance.
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                                Prasena Kumar
                                Sep 25, 2021
                                Resolved
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                                Resolved

                                Blocked account taking long time to be released

                                I tried to make a transaction from my bank account. I received a call from customer care about that transaction.customer care has considered it as a fraud and blocked my account. But i had called to query not to block my account, but the customer care person blocked my account. So now my hdfc a/c is locked. Debit card is blocked.net banking is blocked.

                                I visited bank to enable my account and net banking and a debit card. They...
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                                Aviral Umrigar
                                Sep 24, 2021
                                Resolved
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                                Resolved

                                Address: Bharuch

                                Hi,

                                My name is Aviral Umrigar, My HDFC Account No [protected]

                                I have an salaried account in hdfc link road bharuch branch

                                When i checked my account statement, I see a transaction of 610 Rs deducted from my bank account in the name of INTER-BRN CASH CHG INCL GST.

                                I tried calling the telephone banking but there is no options to speak to customer care .

                                I am surprised to see how the nationalized bank do such things without prior information to customer. Also this is too big a amount to charge.
                                Nov 5, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 28, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience. Our Bank official will respond to you on or before October 01, 2021. In case you have any query please write to us in detail to enable us to assist you.

                                -Zubin
                                HDFC Bank Customer Assistance
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