HDFC Bank Complaints & Reviews

Today morning I received this sms . I m surprised that how you can issue a mandate when it is not approved by me . Kindly look into this .

Alert!HDFC Bank Mandate reference no: HDFC[protected] issued to SBI LIFE INSURANCE COMPANY LIMITED with value Rs. 31977.00 and frequency ADHO is received today for processing.

Rohan R Rajore :- [protected]

HDFC Bank Madhapur, Hyderabad, Telangana :-

Gr Flr, GNR & RV Insignia, Image Gardens Rd, VIP Hills, Jaihind Enclave, Madhapur, Telangana 500081

Below is my experience what I felt today :-

Very bad experience. 😌

The staff made me feel " what have I done wrong that I came to this branch to open a salary account".

What is the time it takes to open a salary account ?

My friend opened online in 10 mins.

I too tried it but glitches occurred online due to which with my number their where many leads generated for that branch. So it was not opened online and they said to visit the branch.

I visited, the first person I talked was the "Customer Experience staff" . I conveyed my problem, he suggested me to go home and come after 7 days when lead gets expired. I asked him what should I wait this much can't you cancel the lead now ? Then he sent me to a different desk to convey my problem.

The next desk person listned me carefully and then said " sir for kyc you have to visit your nearest branch where you live in hyderabad, I said him the lead is generated in this bank other branches has told me to visit this branch and now you are saying me to visit other branch ? 🤔

Then when we questioned him then he is giving solution to me that ok sir we will do your kyc here.

Then he sent me to the customer experience staff then that person told me to sit .

I was waiting for atleast 20 mins patiently, then he calls me tells give your adhar number, then he give me documents to fill and sign it. During which again he wasn't asking me to give him documents rather he was doing his other work for at least 15 min.

Then he took my documents then he gave me another document to fill, then he tells me to take a selfie and email him. But in bank their is no network for Airtel, I ask him how can I email him, he is laughing and ignoring me and cracking joke on Airtel then after 10 mins he says you can go !!

I am shocked, that is my account created, he says yes its done you can go.

Now do realize the process which my friend did online was 10 mins, but when I visited the branch the same process they made me to do it ilnearly 2 hrs.

Above I explained you the process, the readers can judge themselves signing three papers, and sending a selfie takes 2 hrs to process by the employees of bank.

When I was leaving other employees where smiling at me. !! as they have wantedley done this to me.

If you want hdfc services, surely go any branch but not this.

This was my experience where I learnt to have patience when front person wants me to loose it .

😅

Hi Team,

Rupees 885 debited from my account on 08 May 2023 with narration "INTER-BRN CASH CHG INCL GST 210323-MIR[protected][protected]".

Can you please check and update the reason for debiting the amount from my account.

Thanks
P C Venkatesh

Hdfc account holder in this moth i have 2 time
" BRN CASH TXN CHGS INCL GST " of " 177.00"
if you did not help me otherwise i will with other bank
unahappy about your taxes without confirmation, till this date did not get any alert or did not get any sms or mail about this tax . without instruction how can u diduct balance . so much bad service provide from hdfc first time .

Dear Sir
I am All redy code in Hdfc Life Insurance My code is 00833915 joining date 25/10/2019 iam resind in 14/12/2022 so kindly remove my pancard from IRDA portal
Thanks

Dear Sir
I amalredy have code in Hdfc Life Insurance Code No 00833915 date of joining 25/10/2019 I am Resigned in 14/12/2022 so kindly remove my pancard in IRDA Portal

I am facing problem with the HDFC Bank Fastag, installed in my Car (WB24Y8349) since same Not Getting Identified by Toll Plaza Scanner.Already I had written to HDFC Bank Fastag Disputes on 24/04/23 regarding the problem but didn't get any response.
Request help.
With Warm Regards - Subrato De;

I am trying to transfer some money using UPI but getting an Error - "your bank has imposed a temporary freeze period after the first failed transaction. try again after 24 hours. (FP) ". Don't know what's going its still there even after 24 hours

Hello,

My credit card account is suspended due to service/repayment/dormancy related reason mentioned in email from HDFC, I request you to Unblock/Reactivate My services so i can able to apply for new HDFC card.

Issue with credit card ending with 4994 registered number is [protected]

My wife submitted documents and cheque on 25th april they give welcome kit and atm(empty pass book..not any details in passbook) same day
but not received any msg and mail till 1st may and again she went to bank on 2nd may
they told its not saving bank account its 0 balance account adn take another 5 days ... but why take cheque(11000)

my wife Went 5 times in last 10 days With small baby
first time they not taken even photograph

we have postponed going to hometown in holidays for your worst bank account opening
worst branch(hdfc0004326) ..worst workers...What is the manager doing?

account holder name..basile chaithra
worst branch name-- MOOSARAMBAGH( HDFC0004326 ) DILSUKHNAGAR

I have been charged with finance charges in my last 2 statements in & april & may month around 6500 Rs . I don't know what are these charges?? I have no information about this. None of your executive also told me on call while selling this card to me..
Kindly explain to me these charges..
I will not pay these charges. I haven't charged these in my lifetime. I have hdfc & icici credit card also from last 3 years..

Credit Card No- XXXXXXXXXXXXX5171

Pls resolve this issue, i will not pay these charges.. I am not getting any response from HDFC.

Thanks & Regards
Suraj Bhan

The hdfc bank has put a hold on my funds of rupees 2761.20 as mi revenue hold through gefu, ac number is
Account number: [protected]
Ifsc: HDFC0001669
Branch: HDFC BANK LTDKHASRA NO.619/21, CHATTARPUR
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

Sir/Madam


HDFC Home Loan representative offered me a housing loan with lowest interest and I submitted all hard copy of documents asked by the representative for validation. As per the direction of the representative documents uploaded in the online portal On April 13, 2023.Next day, HDFC representaive made a phone cal and informed me to pay the processing fee as all the process is completed.

Soon after paying processing fee their version changed. The representative now says that the RBI guidelines are changed just after my application submission and now my KYC documents are not meeting RBI guidelines.

Immediately I asked to cancel my loan application and refund the processing fee. They asked me to send a mail request to customer care for the same.Suprisingly next day, HDFC representaive made a phone cal and informed that they will process the loan which I rejected and asked for a refund.I had made several mail requests to customer care HDFC to process the request which they didn't respond.

Through this platform I would like to enlighten every one about the Home Loan strategy followed by HDFC:

1. First attract the customer by offering lowest interest rates and then deceive the customer as if entire validation process is completed and loan approval is pending only because
processing fee payment is pending.

2. Once the processing fee is collected then they exhibit their true colors. Give reasons as invalid/insufficcient documents or against RBI guidelines and simply delay/reject/ drag the loan processing .

3. Customer satisfaction is of least importance to HDFC and only total amount collected under processing fees matters to them.

Your team wrongly guided, misleaded and cheated me to collect the processing fees. HDFC please refund my Loan Processing Fee for file no:[protected] if you really value the customers.


Thanks & Regards
Mahesh Kumar

The above Life Pension Super plus policy was taken on 25/2/13 which matured on 25/2/23.
I was offered assured guaranteed pension policy which I did NOT like the returns and terms / conditions and cancelled the same during free look period.
Now I am requesting for payment of surrender value which as per policy term is equal to NAV as i have run policy more than 5 years . But company NOT agreeing to pay the surrender value which is illegitimate and I am losing interest every day passing

Regards
Sanjay K Sachdev
[protected]

Dear Sir, During checking my monthly credit card statement for april 2023I find a transaction of Rs. 3, 223.78 as AGGREGATOR EMI - OFFUS. What is this transaction meant for please clarify? However, I am to inform you that I have not applied for any loan anywhere against my credit card so far. Please explain the transaction so that I will take effective steps for its management.

Not take or buy any thinks from hdfc credit card.
now i see automatic apply a loan and convert in emi also cut 5000rs from my credit card
after i try to connect him no one pickup my call
being a middle class man its very unfaithful
sharing the statement please help
AGGREGATOR EMI - OFFUS (Ref# 09999999980417000311735) 19, 999.00 Cr
18/04/2023 OFFUS EMI, PROCNG FEE, [protected] (Ref# 09999999980418006685890) 199.00
18/04/2023 IGST-VPS[protected]RATE 18.0 -09 (Ref# 09999999980418006685890) 35.82
23/04/2023 OFFUS EMI, PRIN NB:01, [protected] (Ref# 09999999980423009087367) 3, 223.78
23/04/2023 OFFUS EMI, INT NBR:01, [protected] (Ref# 09999999980423009087375)

Hi Team,

I transacted 930 rupees on 30Apr2023 via UPI using Paytm App but amount did not credit in merchant's account.

UPI ID: gpay-[protected]@okbizaxis
UPI ref No.[protected]
Other details as per Net banking statement: UPI-RAVI Enterprise-gpay-[protected]@okbizaxis-UTIB[protected]-NA

My mobile no:[protected]
My Email ID: [protected]@gmail.com

Please help me resolve this issue.
Thanks in advance.

Dear Sir/Madam,

i received a call on sep 29 2022 from HDFCLIFE( i am not aware of any policy), said offering the below, when they said HDFC EMI home loan EMI reduction and it is possible and i said OK .

1. policy term 10 yrs ( HDFCLIFE Classic Assured plus)
2. paying term 7yrs.
3. premium 156000/ annum
4. On mature : 19, 12, 532
5. Credit card 0 EMI.
6. EMI reduction from 8.45 to 5.20.
7. 3 gram gold coin.

He sent me cash of 15000 for gold and 10200 for Credit card EMI,
I believed and i am following up for the 6 months for Reduction of Home loan EMI till now, saying i will complete by next week/month... like wise

The main purpose of buying this policy is for EMI and for my son studies after 10yrs.

I have escalated this issue with Escalation1, escalation2, escalation3 have not received any update on this ( or ) not given any proper resolution on this fraud policy.
I am following up with this for the past 2 months and i didnt received any update from escalation teams.

A fraud was done to me by agents who said he is a hdfclife employee but but were agencies ( FINWAZARD TECHNOLOGY PVT LTD) .
But the HDFC customer grievances department doing false review and providing the same information that "you have accepted and we provide the policy" sending wrong review. Request you to intervene and please check that these insurance brokers stop the harassment wherein they have left linked agencies/brokers to work for them and get their policy done in the market. Please check below in inverted wherein I have written the whole case to them and i have not received any update on my issue.

It seems HDFC LIFE encouraging agents to give false offers to the customer and making them suffer once the policy is registered.
I need your help to help me fix this issue, i cannot continue with the profit less policy,

[protected]-----
Below is the update from Escalation ( Grievance team) :
[protected][protected][protected][protected]

neo chandru

Apr 12, 2023, 8:05 PM

to escalation2, escalation3, service, escalation1
Hi Team,

I need this to be investigated as soon as possible. I waited a lot .
I have added escalation1, 2, 3 - please help me to resolve my issue, please read my emails for more information.
I am not satisfied with the HDFC Life service, please cancel this account and refund my money back.
Verification from your end is not clear ( i bought on 29 sep 2022, but it shows 2020 ) is not done clearly from your end.
I Have not seen any action against the agent ( subamani ( shared contacts ) ) who betrayed me on the offers.
This proves that you are helping the agents to make fraudulent offers to increase the count.

--
Regards
Chandru S.

On Wed, Mar 15, 2023 at 11:19 PM [protected]@hdfclife.com wrote:

Dear Mr. Chandru Subramani,

We refer to your concern raised regarding the given policy 25317573

We have conducted a detailed review of the facts presented by you and found the following:

§ The policy was issued to you on the basis of documents shared and your consent on accepting the terms and conditions of the policy.

§ A pre-conversion verification check was conducted and successfully completed, thereby giving your consent towards issuance of the policy.

§ Copy of the proposal form along with benefits and the policy contracts has been timely delivered to your correspondence address on 11.08.2020 as a part of the policy document kit.

As per Policy for Protection of Policyholders Interests Regulation, 2017 issued by Insurance Regulatory Development Authority of India, the Policy holder is given the option to cancel his/her policy within the free look period, if the Policy holder is not satisfied with the terms and conditions of the policy.
Cancellation request is received beyond free look period.

Basis the mentioned facts, we conclude that all features and details of this plan were explained at the time of purchasing the policy. We regret that we are unable to accede to your policy cancellation request.

HDFC Life does not encourage alleged discrepancies or issue any insurance contract based on incorrect information. The Company, as a part of its internal policy, always sends policy bond with all the supporting documents to the Policyholder to reiterate the terms of the policy.

We sincerely urge you to continue with the policy as the benefit of a life insurance policy can be realised in the long term.

In case you are not satisfied with the above decision, you may write to the first level of escalation within 8 weeks of receipt of this email at the below address or send an email to [protected]@hdfclife.in or visit https://www.hdfclife.com/customer-service/grievance-redressal. Please do not change the subject line of this e-mail while replying to us, which will enable us to serve you better.

We hope to have addressed your concern satisfactorily. For any further assistance, please feel free to contact us. We'll be glad to help you. We will be glad to help you.

Warm regards,

Vipul H

Service Recovery - HDFC Life

I changed my account to NRO last year and since then I am not able to receive OTP on my registered mobile number. I tried reaching out to them through emails but there is no response from their side. Frustrating experience from HDFC.

CUST ID:[protected]
hi, some of money is put on hold by the bank, but the bank didn't notified me regarding this before or after freezing the funds. Even after I've contacted the support many time and visited the branch multiple time they didn't provide me a official response regarding this. I am very disappointed by their service and failure to inform their customer of a transaction even I've raised a concern and filed a written complaint with the branch.
i would like say that this entity is unable to do its job. i will consider it a as a gross negligence towards its customer.
i would like to file for damages for causing me trouble and distress by failing to do their duty.