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HDFC Bank Complaints & Reviews

2.9
Updated: Aug 21, 2026
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A
ak2018
from Pune, Maharashtra
Jan 9, 2019
Resolved
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Resolved

Address: Udham Singh Nagar, Uttarakhand, 263153

Ad hoc statement charge ₹118 have been deducted on 09.01.2019from my hdfc salary account without any information.

How can bank deduct money without any acknowledgement

So i need clarification from bank or reverse my ₹118 to my account.

Name - ankit kumar singh
Acc-[protected]
Narration - adhoc stmtchgs incl gst 09.01.2019
Value date - 09.01.2019
Feb 13, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have received your request for issuance of duplicate statement for your account on January 6, 2019, against which the said charges has been levied to you. You may visit below URL in order to know about service charges: https://bit.ly/2RHesQr You may write to us at [protected]@hdfcbank.com for further assistance.Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Zubin
HDFC Bank Customer Assistance
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    A
    Asha Dekate
    from Savantvadi, Maharashtra
    Jan 9, 2019
    Resolved
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    Resolved

    Address: Nagpur, Maharashtra, 440017

    I have hdfc credit card today 549 rs debited from card without otp and my knowledge.
    Below massage was found in my mobile.

    Alert: you've spent rs.549.00 on credit card xx7078 at itunes. Combill on[protected]:09:18:26. Avl bal - rs.359.00, curr o/s - rs.38641.00. Not you? Call [protected].

    Than i called to [protected] but there is only option to block card.
    So i have to call other number [protected]
    Than i block my card
    Feb 9, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 09, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

    -Manoj
    HDFC Bank Customer Assistance
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      B
      Bulland motors
      from Delhi, Delhi
      Jan 9, 2019
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      Address: Gurgaon, Haryana, 122001

      Dear sir,
      I have come to a vechile for accidental claim. Surveyo done approximate 5 days ago. Surveyor name is mr pradeep. He is hold the work in vechile for p. I report. I am daily ask to give approval for start in vechile but no give any response. He is last say to you are talk to next level. I want to know what next level. Mr pradeep is bad behaviour staff in hdfc ergo. I want to say about this vechile. Vechile no is hr26de9569
      Policy no - [protected]
      HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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        S
        S Karthi
        from Chennai, Tamil Nadu
        Jan 9, 2019
        Resolved
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        Resolved

        Address: 628003

        Applied for fastag on dec 19 2018. No reply from them. Send 4 mails with kyc documents from dec 24 no response. If i call tollfree number asking to send mail again and again. How many days have to wait or howmany mails have to send. Dont know what the concern team doing.. Or reject the application and refund the money. Time is so important. You are wasting our time by sending continues mails to a mail address that gives no response fastag. [protected]@insolutionsglobal.com hfr094703
        Feb 13, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 10, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Kindly forward the email to [protected]@hdfcbank.com mentioning your Fatsag reference number, to enable us to check.

        -Nadia
        HDFC Bank Customer Assistance.
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          T
          tuleshv
          from Gurgaon, Haryana
          Jan 9, 2019
          Resolved
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          Resolved

          Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

          I (Tulesh verma) opened salary account in hdfc at sec 50 noida office. I switched my working company and not using my hdfc account since 10 months. But when i checked current balance it is showing 7900 in negative and salary account converted to normal saving account. Request you to take action and waiveoff this amount and convert this to salary account again so that i can continue using this account as salary account.
          Jun 5, 2019
          Complaint marked as Resolved 
          resolved
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 09, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Anay
          HDFC Bank Customer Assistance
          Jan 09, 2019
          Updated by tuleshv
          Details shared on [protected]@hdfcbank.com.
          Jan 15, 2019
          Updated by tuleshv
          Any update on my concern. Please close this account or waive off negative amt and convert to salary account asap.
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            H
            humerafatima
            from Gudur, Telangana
            Jan 9, 2019
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            Address: 500023

            With reference to the reference number [protected] i have not received any response from your side on the below case. I had transferred inr 19446/- in order to pay my emis. Kindly note i am left with no choice but to proceed legally against payzapp. I am in touch with my lawyer to present my case in the consumer forum.

            I am myself in the service industry and will definitely give bad and negative feedback about your service to all my customers. I work at the airport and i meet lot of guests who are frequent flyers and will share my grievance to all and recommend not to use payzapp from hdfc.

            Regards
            Humera fatima
            Contact number: [protected]/[protected].
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              from Pundri, Haryana
              Jan 11, 2019
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              Address: Jhajjar, Haryana, 124102

              Name .Sunil Kumar
              Pan no BSFPK7907N
              DOB. 01/01/1983
              SIR,
              HDFC bank add my wrong personal and financial information to cibil please correct that please.Because of that I can not get loan from any bank. I talk to the bank and the same with cibil company. But still my problem not solved .No one is hear for poor people . Will the form support me
              HDFC Bank customer support has been notified about the posted complaint.
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                D
                Dyem Ahanthem
                from Bengaluru, Karnataka
                Jan 9, 2019
                Resolved
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                Resolved

                Hi customer team,

                I have lost my food card and a new card has been reissued. However my old card has around rs 1000 as balance. Also i forgot the log in credentials for old card.

                Could you please help block my old card and transfer my balance from old card to new card?
                New card : [protected]

                Old card : [protected]
                Balance : 1064.99

                Mail : dyem. [protected]@tcs.com
                Feb 11, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 10, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We have processed your request for transfer of balance to the new card. The same will be processed by today late evening. You may check the updated balance by tomorrow.

                -Anay
                HDFC Bank Customer Assistance
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                  S
                  Sarath os
                  from Gurgaon, Haryana
                  Jan 9, 2019
                  Resolved
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                  Resolved

                  Sir my brother have two wheeler loan in hdfc and my due date is 5th of every month and every time emi amount automatically debited from my account and loan statement aslo showing emi payment received 5th of every month and when i see my loan statement i found emi bounce many time and bank charged about 2700rs something

                  Kindly help
                  To what i do.?
                  Feb 10, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 10, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your account/customer Id and registered contact details, along with your complete issue to [protected]@hdfcbank.com with ref ID- TTU10119-18 in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    S
                    Santoshgmail
                    from Noida, Uttar Pradesh
                    Jan 9, 2019
                    Resolved
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                    Resolved

                    Address: Ghaziabad, Uttar Pradesh, 201016
                    Website: www.aaptiv.com

                    Farud deduction of rs. 6400/- with credit card ending with xxxxxxxxx9xx5 of my hdfc bank account - xxxxxx33x

                    Dear sir / madam

                    Aaptiv.com have deducted rs. 6400/- from my credit card today 8.1.19 thru google payments account. This is a fraud and i have never applied or given consent to deduct this amount from my credit card. This is a fraud by google and aptive.com

                    I noticed this today sometime back when i received the message that rs. 6400/- have been deducted from my credit card i

                    I request hdfc team

                    1) please investigate and do not allow to transfer any such transaction

                    2) immediate refund of rs. 6400/- in my credit card account.

                    Waiting for immediate response.

                    Thanks

                    Santosh kumar

                    [protected]@yahoo.in
                    Feb 12, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 09, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please share your Account No./Card No. with registered contact info & the complete issue along with the transaction details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    -Manoj
                    HDFC Bank Customer Assistance.
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                      S
                      sulosh
                      from Chennai, Tamil Nadu
                      Jan 8, 2019
                      Resolved
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                      Resolved

                      I tried to place a order from flipkart at today morning through debit card payment. The debit card alert message came instantly and the order also placed from flipkart. But when i checked my bank balance at evening it seemed the amount have not detected. The same balance before ordering is maintained. So i checked in mini statement i couldn't able to find that particular transaction and i called the flipkart person to check upon order confirmation and they said amount debited order placed. But why is not reflecting on my account statement. Is that any server problem?
                      Feb 9, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 08, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I request you to share your complete concern, account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                      -Anay
                      HDFC Bank Customer Assistance
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                        S
                        srikanth mupparaju
                        from Mumbai, Maharashtra
                        Jan 8, 2019
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                        Address: Bangalore, Karnataka, 560048

                        Hi Team

                        I have I applied for personal loan from HDFC I got the loan after deductions Charges, Processing Fee and Insurance. When I am applying loan on that time I said clearly I don't want any insurance but they charged and bal tra to my A/c. When I am taking topup loan on that time also I said clearly I don't want Insurance but Again they charged. Almost they charged 13 K from both the loans. When I am taking toploan executive said I will get back first loan amount to my bank a/c. Still i didn't receive any amount and Insurance documents under my name for the 13k. ECM got cancelled but they said after due date and I clear the loan amount on the same day. But they charge 640+ for charges. It's not my fault and I am clearing the EMI before due date and giving tra ref no to staff. But still staff are torchring for charges. I am getting calls from diff nos and each staff saying diff procedure.

                        Please look and solve my problem
                        HDFC Bank customer support has been notified about the posted complaint.
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                          K
                          K Parthipan
                          from Bengaluru, Karnataka
                          Jan 8, 2019
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                          Address: 560100

                          I have savings account with HDFC, at the time of account creation the HDFC representative(employee) mentioned that is zero balance account.

                          The branch also convinced me to take credit card (basic which is only 37K avail) and he also mentioned there is no monthly and service charge for the card they provided.

                          Though there were no purchases on the card they started charging monthly after an year they started calling me and mentioned that I had 7K some due amount to be paid for the card.

                          When I asked for the purchase details they could not give any details, But I still cleared that amount by paying it.

                          Now they started charing on my savings account as well which has INR -8, 552.59 due amount.
                          I walked to Electronic City - 2 branch to enquire the charges and to close the account.

                          A lady who was representative for account was not even attending me and was not able to answer for the unwanted charges. She almost made me to wait 3 hours that she couldn't access the system due to some server issue.

                          Finally I left the bank without the account closure, They have already blocked my account but still they charge non maintenance fee for account I have which is actually zero balance account.

                          The type of account which I have itself zero balance account but I still charged with some fee.

                          I even called customer care but did not had any proper solution or response from them.

                          Please note that the due amount is not included in monthly e-statement.

                          My Account Num: [protected]
                          IFSC code: HDFC0003781
                          MICR code:[protected]
                          HDFC BANK ELECTRONIC CITY PHASE 1
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Pradeep3182
                            from Bengaluru, Karnataka
                            Jan 8, 2019
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                            Address: Bangalore, Karnataka, 560001

                            Hi Team,

                            I have purchase iPhone X 256GB from Reliance Retail Limited by HDFC paper loan(Consumer Durable Loan ) for 9 EMI offer of 12000/- Rs cashback value 1 lakh from month EMI amount 11845 EMI was debited every month without any due .

                            HDFC Finance amount :- 99000.00 for 9 month EMI (11845/-/ per month)
                            LoanRefNo : [protected]
                            Bill details
                            C#50024937 Dt: 11/03/2018 21:20:17
                            S#8885 Txn#23 R#101
                            PaymentRefNo#[protected]
                            Tax Invoice#[protected]
                            [protected][protected]
                            [protected][protected]

                            after several follow up with Hdfc bank i got last EMI waived off based on the offer
                            Loan Account Number :- [protected]
                            Bank Account :- [protected]

                            multiple reference number[protected],[protected] ..

                            The below mail i received from bank team it will adjusted but my EMI amount is 11845/-rs and now iam getting mail and SMS as i need mark remaining amount of 242.47/-RS balance to close the loan account how ?

                            Bank is cheating me they need to pay me balance from the cash back of 12000/- rs ..

                            i need log a complaints on this from bank iam not getting any support to close this loan get the NOC for the same ..

                            loansupport
                            Sun, Nov 18, 2018, 9:31 AM
                            to me

                            Dear Mr. Dayalan,

                            Thank you for your patience and co-operation.

                            We would like to inform you that 12000 cash back has been posted on 14th NOV'2018 in your loan account.

                            The Reference Number for your query is[protected]

                            In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation http://www.hdfcbank.com/escalation

                            Warm Regards,
                            Yasmin Sayyad
                            Customer Service Officer
                            LoanSupport Team
                            HDFC Bank Ltd.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Jan 19, 2019
                            Updated by Pradeep3182
                            I visited hdfc bank indranagar branch loan department discussed with Gopi manager he also not helpful to close the issue why I need to make payment of 242 additional from bank I need get the amount of 155
                            Jan 21, 2019
                            Updated by Pradeep3182
                            Still no updates
                            Feb 28, 2019
                            Updated by Pradeep3182
                            Hi All, After registering Complaint still problem was not fixed then no use this site ...
                            Customer we are facing issue but who will resolve it soon ..
                            Still i am reminder on my due payment and they have closed as Pre-closed without any confirmation from my end .
                            and now due to back HDFC bank issue i am facing lot issue no one try to solve my still due to this i lost my CREDIT SCORE.. bank is raising the penalty month on month 242 /- rs for same ..

                            What bank team doing after i made payment of 242 /-rs to solve this still not getting completed .. now new SMS receiving from PAYZapp for EMI amount 11845/- rs started ...
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                              S
                              saravanaks25
                              from Alappuzha, Kerala
                              Jan 8, 2019
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu
                              Website: book my show

                              I have booked a movie ticket on 06/01/2019 for gokulam cinemas sundar paradise poonamallee but the transaction failed to times my amounnd of rs.429.20 is debited to my a/c in hdfc cedit card no (Protected). Since the ticket was being purchased on line the book my show has not credited the amount to my credit card, so for pls do the needful immediately.
                              Thanking you,
                              S saravana kumar
                              .
                              Feb 9, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 09, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We regret to assist you further in the absence of the credit card details. We request you to share the following details through email to [protected]@hdfcbank.com. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. We are unable to trace the card details based on the details provided in the post. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                Nik$_26
                                from Pune, Maharashtra
                                Jan 8, 2019
                                Resolved
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                                Resolved

                                This is the worst service i am facing from hdfc bank.

                                I had opened my nps account online and given hdfc bank as the account for transaction.

                                Its been more than a 15 days. Hdfc still didn't approved my kyc.

                                Followed in my home branch as well as nearest branch but of no use

                                Even sent an email to hdfc security but no reply

                                What the hack of service they are providing
                                Feb 9, 2019
                                Complaint marked as Resolved 
                                HDFC Securities customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 09, 2019
                                HDFC Securities Customer Care's response
                                Dear Customer

                                Greetings from HDFC Securities Ltd !!!

                                In order to address your concerns, we request you to share your trading account no. or direct contact number.
                                We will be happy to assist you.

                                Regards
                                Customer Care
                                HDFC Securities Ltd
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                                  Kunal_garg111
                                  from Bengaluru, Karnataka
                                  Jan 8, 2019
                                  Resolved
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                                  Resolved

                                  Address: 560066
                                  Website: HDFC bank

                                  My money is not credited into my account as it is already credited/reversed by google*tinder on[protected] at 15:17:22 and i have got aessage for this but it is not yet credited as it is been a week.
                                  Money which is credited/reversed by aradhya enterprises on[protected] at 14:30:09 is also not credited into my account.
                                  Assist me soon as it is already a week.

                                  My customer id[protected]
                                  My contact-[protected]
                                  Feb 9, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 09, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    Paneet A
                                    from Bengaluru, Karnataka
                                    Jan 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560020

                                    Dear sir/mam

                                    My name is puneet kumar ahuja my registered phone number is [protected] and email is [protected]@gmail.com.

                                    I am not able to communicate with the collection settlement team of hdfc bank and they are applying huge charges on my account.

                                    The customer care support team has given me some person called nasarudhin's numberf from past 10 days he's also not receiving my calls today after continues calls here received enter is out of station for some important work and he has no given me any alternate number to contact.
                                    I just request customer support for 6 emi settlement and they say that they are not authorized to you my account this extra charges really unbearable and something needs to be done.

                                    I have paid a lot of amount towards my credit card. But still the total outstanding amount is more than the credit limit given to me.

                                    Kindly help.
                                    Puneet a
                                    Feb 9, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 09, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    With regard to your credit card we request you to contact our Debt manager at[protected]/67268002.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      Priti105
                                      from Mumbai, Maharashtra
                                      Jan 8, 2019
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra, 400066

                                      I have been charged annual fees in the 3 rd month without having information on same. I hold hdfc bank account and was told by bank employee that the their is bo charges for the credit card. The card was forced upon me by the employee without sharing what are the clauses to maintain the card without memberahip fees. Have filed conplains with the card authority on phone and mail but they refuse to reverse the amount also bank branch showed their helplessness for same and the credit card company is charging interest every month. This is undue and unfair on the hdfc account to lure customers and than charge them and levy interest if not paid.
                                      Feb 10, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 08, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your Card No, Charges details, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                      -Manoj
                                      HDFC Bank Customer Assistance.
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                                        Hari Prasad KP
                                        from Bengaluru, Karnataka
                                        Jan 8, 2019
                                        Resolved
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                                        Resolved

                                        Address: 560038
                                        Website: www.hdfcbank.com

                                        I am not able to convert my payment to smart emi. When i tried it said "we regret to inform that your credit card is currently not eligible for insta loan."

                                        Please do the needful, i tried contacting customer care twice. After waiting for 5-10 mins on the call, call got disconnected both times and no one called back.
                                        This is very disappointing.
                                        Feb 9, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 09, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We wish to clarify that we offers like Smart EMI conversion, Insta loan, Balance Transfer, etc., will be available on the card account from time to time basis the usage and payment pattern on the card account and the same is not a standard product offering. Currently, there is no offer for Loan on your card account. Hence we regret to inform you that we are unable to accede to your request.

                                        -Zubin
                                        HDFC Bank Customer Assistance
                                        Jan 10, 2019
                                        Updated by Hari Prasad KP
                                        Thanks for the information. But I request you to explain all these when you offer the card itself. This was not mentioned when credit card executives came to me offering the card. Reaching customer care is a worst experience. After waiting almost 10 minutes on call, twice call got disconnected. and there was no response from your end. Anyway you have been very helpful. thank you so much.
                                        Hi All

                                        I am not able to convert my payment to smart Emi. When i tried it said "we regret to inform that your credit card is currently not eligible for insta loan.

                                        No one called back please check my queries and update me ASAP.

                                        Regards
                                        Arun
                                        [protected]
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