HDFC Bank Complaints & Reviews

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that application for a credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website : www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Manoj
HDFC Bank Customer Assistance

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

-Manoj
HDFC Bank Customer Assistance

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that application for credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Anay
HDFC Bank Customer Assistance

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

I'll ensure this is taken up promptly. Please share your Account No./Customer ID, Branch Details & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to update you on your complaint regarding cash not received but debited from your HDFC Bank account number ending with XXXX54590 for an amount of Rs. 10, 000/- while trying to withdraw the same from a State Bank Of India Bank ATM on 06/12/2018. At the outset, we sincerely regret the inconvenience caused. As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation. We would like to inform you that immediately on receipt of your complaint dated 07/12/2018 we had raised a chargeback on State Bank Of India Bank vide reference number 1737794. If the acquiring bank whose ATM was used to conduct the transaction does not revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed, the amount will be credited to your account on the 7th working day from the date of the complaint. Incase the acquiring bank provides a proof of the validity of the transaction the same will be forwarded to your home branch. A letter to that effect will also be sent to you and the account will not be credited. The status of the complaint will also be communicated to you through SMS on your mobile number. We appreciate your patience in this regard.

-Nadia
HDFC Bank Customer Assistance

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

Please write to [protected]@hdfcbank.com with your registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Zubin
HDFC Bank Customer Assistance

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We have resent the card on your address through speed post vide POD Details: -EM[protected]IN today. You will receive the card in 7-10 working days on your communication address.

-Anay
HDFC Bank Customer Assistance

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that we had already responded to your e-mail on December 07, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected]

-Zubin
HDFC Bank Customer Assistance.

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our debt management executives at:[protected]/66668102 for any queries regarding your credit card account.

-Manoj
HDFC Bank Customer Assistance

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Jan 03, 2019

HDFC Bank Customer Care's response Dear Sunil,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans