ICICI Bank Complaints & Reviews

Money not dispended but balance get deducted

I am a customer of State Bank of India(S/B a/c-[protected]).

On 26/05/2009 around 13:30 hrs I had used ICICI Bank ATM(ATM ID-S1AD0030) in Patna for money withdrawal but the txn failed with a network error.

I didn't get the money but my SBI account was debited.

Please investigate and get it credited back to my SBI S/B account ASAP.

The feedback says that ICICI delays this kind of complaints abnormally which is a concern to customers.

I got a Loan for my two wheeler form ICICI bank Karur. Loan Account Number is LTKRR[protected]. At first bank use to get RC book. By this Bank got my RC book too. I have settled my entire loan amount. But yet I didn’t get my RC book back. I was requesting to the bankers directly for the past one and half year. But I couldn’t get a good answer. In karur ICICI bank I asked to an ICICI employee. Her name was Jamuna. She utterly showed her face to me. She said that all loan activities have been shifted to Trichy bank. She was not at all polite to the customers. This happened not only to me but to the customers who came to bank and asked for such things to her. Actually I am working in Coimbatore. I got loan in Karur. So I went to Trichy with loss of pay and asked there the same. There I met Jahir. He didn’t mind what I said. The answer was you will get all the papers to your door step through courier before the month end of Feb. But it has crossed almost two months, His answer is not only for me but to the people who all asked for the same kind of query. I really need my RC Original at any cost. Please do the needful

I've been doing business and I had a big loss. I've all my transactions in ICICI for the last 5 years. Credit cards to Saving accounts to personal loans. I never took any other bank card. I've paid so much interest to ICICI cards. But now, since I'm in bad situation, I'm unable to pay interest. I've been requesting you come to one solution, Since I've credit cards and personal loans. They hell bent on taking cheques and bouncing it from me. I've big list of ways of ICICI cheat their customers. Since I've experienced, I can guide others how to avoid these frauds and avoid getting entangled in mess. I'll be happy to share their methods. They do sell their insurance products to credit card customers. All through back door methods. Unfortunately, I fell into their trap. Everytime, I saw different ways adopted by ICICI personnal to cheat me. Latest one, they deposited one of post dated cheque, with date modified by ICICI collection agent. How can they change a cheque given by me dated June 2009 as May 2009. Unfortunately I wrote /06 and they changed into 05. They deposited and made the cheque to bounce. They clearly have people who are good at talking nicely and know methods to forge people signatures. I doubt ICICI bank and credit card division people work closely. When I deposit cash, they delay my deposit so late, and I end up with bouncing of cheques. Today evening I deposited cash at 5.45PM in a branch. Cash deposit is done so that it can get credted quickly. But till midnight, it is not credited. If they cannot credit in the same day, why do they take money?
Though my credit history is too good for the last 4 years, all ICICI people are interested in collecting cheques and deposit and make the cheques bounce. They collect the cheques before hand saying, that this is for creating settlement letter. We don't get letter, but hear cheques being deposited. Morever, they change dates and deposit. Herafter, I need to take a snap of all collection agents. Don't trust anyone. I've their vehicle numbers and I've taken their phone numbers. Anyway, nobody will attend the calls. I'm ready to share more details. I'm collecting all missing links.

Hi

I have a personal Loan from ICICI Bank with the loan account no
LPCAL[protected]
.Today morning I called to your customar care to enquire that how much is pending, Your executive informed me they don't have the facility to see this so they will send me a forclosure statment and also informed me by sending the statment it doesnot mean that I am placing a request of closing the the loan .I just enquired...

on 28 may 2009, i lost my debit card through the loss of my valet. so i deactivated my debit card permanently through a request no.[protected] from thane branch. but i found back my debit card with help of police on the same day. now i want to activate my same debit card with same precisions.
so kindly suggest me some solution on contact no.[protected] as soon as possible.

Col JK Maindiratta
Credit Card No [protected]

Sir,

I was shocked to see a debit of Rs 400 as late payment charges in bill dated 29Apr 09. My credit card no is [protected]. I had dropped payment cheque well before due date and yet this levy.

On the contrary charges should be levied on your staff and compensation paid to me since I had to face humiliation in shops etc for failure of my card.

I have been using your credit card for over 10 yrs and making monthly payments before due date without default. in fact i have been flooded with calls from mumbai office to take enhanced credit limit - being a good pay master.

Please look into this lapse. I had dropped cheque at sushant lok-1 gurgaon atm drop box.

Kindly credit Rs 400 ( late payment fee) immediately and restore my faith in you.

This an Army officer's request.

Thanks

Col jk maindiratta
[protected]
[protected]@hotmail.com

from,
RAJENDRA R JAGTAP
CREDIT CARD HOLDER
CREDIT CARD NO: [protected]
MOBILE NO: [protected]

SUBJECT: REDRESSAL O[censored]NRESOLVED GRIEVENCES
SR NO. 80275872, MISUSED OF CREDIT CARD NO: [protected]

I THE UNDERSIGNED RAJENDRA R JAGTAP, CREDIT CARD HOLDER OF YOUR ICICI
BANK, I RECEIVED CREDIT CARD FROM ICICI BANK BRANCH MUMBAI ON AUGUST 28/2007, CREDIT CARD NO: [protected], CREDIT LIMIT RS. 99000/- CASH LIMIT RS. 29700.

I MADE SEVERAL TRANSACTION SINCE AUGUST 2007 AND I AM YOUR SINCERE CUSTOMER WHO PAY ALL DUES IN REGULAR TIME AND BOND BY ALL RULES AND REGULATION OF ICICI BANK.

ON 21 SEP 2008, SUNDAY. I RECEIVED SMS ON MY MOBILE REGARDING TRANSACTION OF MY CREDIT CARD MISUED.

DETAILS OF MISUSED PURCHASING AS FOLLOWS:

BHARTI CELLULAR LTD. RS. 614/-
BHARTI CELLULAR LTD. RS. 4159/-
BHARTI CELLULAR LTD. RS. 500/-
BHARTI CELLULAR LTD. RS.2637/-
VISABILL PAY-AIRTEL CELL RS. 6000/-
BHARTI CELLULAR LTD. RS. 500/-
BHARTI CELLULAR LTD. RS.1090/-

TOTAL AMOUNT MISUED RS. 15500/-

AFTER RECEIVING ABOVE INFORMATION ON MY MOBILE, I IMEDIATELY CALLED ICICI CUSTOMER CARE SERVICE REGARDING MY MISUSED OF CREDIT CARD,
THEN CUSTOMER CARE PERSON IMMEDIATELY BLOCK MY CREDIT CARD SO THAT NO FURTHER TRANSACTION COULD BE DONE.

THE VERY NEXT DAY ON 22 SEPT 2008, I AGAIN CALLED CUSTOMER CARE SERVICE ABOUT MY MISUED CREDIT CARD THEY TOLD ME TO TAKE COMPLAINT NO WHICH I RECEIVED COMPLAINT NO. 80275872, AND ALSO INFORMED ME TO FAX THE DETAILS OF TRANSACTION TO CONCERN DEPARTMENT.

THE SAME DETAILS I FAX TO CHARGE BACK DEPARTMENT ON FAX NO. [protected], AS WELL AS I EMAILED TO CUSTOMER CARE SERVICE ABOUT THE DETAILS OF MISUSED PURCHASING.

ON 7TH NOV 2008, I RECEIVED MAIL FROM CUSTOMER CARE SERVICE AND AS WELL AS INSTRUCTION FROM CHARGE BACK DEPARTMENT TO FAX OF DETAILS OF MISUED CEREDIT CARD, I AGAIN FAX THE DETAIL OF TRANSACTION ON 18 NOV 2008 AT 11:04A.M. ON FAX NO. [protected], I HAVE SEND FOLLOWING DETAILS ON FAX

REASON OF DISPUTE :- MISUED OF CREDIT CARD


THE ABOVE DETAILS WERE FAX ON NO: [protected]/-

ATTN TO : MR RAVI KUMAR
CUSTOMER CARE OFFICER
ICICI BANK
CHAREGE BACK DEPARTMENT
LOWER PAREL
MUMBAI

IN THE MEAN TIME I HAVE FILED COMPLAINT AGAINST MISUED OF CREDIT CARD TO MY LOCAL POLICE STATION ON 13/10/2008, AND NOW THIS CASE WAS TRANSFERRED TO CYBER CRIME BRANCH THANE(WEST), THE CRIME BRANCH INCHAREGE TOLD ME THAT THEY TRACKED THE CREDIT CARD MISUSERS AND FORWARDED THEIR DETAILS TO LOCAL POLICE STATION, KALWA POLICE STATION DEPARTMENT AS WELL AS ICICI BANK CONCERN DEPARTMENT, YOU CAN INQUIRE THIS ON EMAIL ID: [protected]@thanepolice.org, cell phone no. [protected], MR. HARSHAD TARI CONCERN PERSON OF CYBER CRIME DEPARTMENT.

IN BETWEEN I ENQUIRED ABOUT MY MISUED OF CREDIT CARD FEEDBACK TO CUSTMER CARE SERVICE THEY TOLD ME THAT WHEN DISPUTE WILL SETTLED WE WILL INFORME YOU APPROXIMATELY AFTER 09 FEB 2009, BUT I DID NOT RECEIVED ANY FEEDBACK FROM CUSTOMER CARE SERVICE TILL DATE.

ON 16/10/2008 I PAID RS. 87500/ VIDE CHEQUE NO. 517042 TO CLEAR MY OWN DUES, EXCEPT MISUED OF AMOUNT RS. 15500/-

AGAIN ON 22 NOV 2008 ICICI BANK PERSON CAME TO MY HOUSE AND TOLD ME TO PAY INTEREST AMOUNT OF RS. 920/- TO SETTLED THE DISPUTE.

I PAID THE ABOVE SAID AMOUNT OF RS. 920/- VIDE RECEIPT NO. T1008C 0708749 DATED 22 NOV 2008.

ON 7TH OCT I JOINT NEW COMPANY AND THEY OPENED MY SALARY ACCOUNT IN ICICI BANK AT FORT BRANCH MUMBAI, I USED TO DRAW MY REGULAR SALARY ON MY SALARY ACCOUNT UNEXPECTEDLY I CAME TO KNOW THAT RS. 3725/ WAS WITHDRAW FROM MY SALARY ACCOUNT, DATED 25 APRIL 2009, WITHOUT INFORMED ME WHICH WAS I NEVER EXPECTED SUCH DEAL OF ICICI BANK COULD DO WITH YOUR OBEDIENT AND SINCERE CLIENT.

ON 28 APRIL 2009 I SUBMITTED APPLICATION OF WITHDRAWING MY MONEY FROM SALARY ACCOUNT TO SOLVE MY PROBLEM.

PLEASE KINDLY CONSIDER THIS CASE SYMPHATICALY, AS THIS CAUSED ME MENTALLY TORTURED AND PUT ME IN AGONY.


1. POLICE COMPLAINT DOCUMENTS
2. BANK STATEMENT
3. FAX RECEIPT
4. FAX LETTER
5. MY ALL CREDIT CARD MISUED DETAILS

I REQUEST YOU TO MEET YOU PERSONALLY IN YOUR OFFICE, SO PLEASE GIVE ME YOUR LOCATION ADDRESS AND MOBILE NO. SO THAT IT WILL ENABLE ME TO HAVE GOOD COMMUNICATION, BECAUSE NO ONE COME TO FACE TO FACE.
I ALREADY SUBMITTED ALL MY DOCUMENTS TO RAVI KUMAR CUSTOMER CARE OFFICER, CHARGE BACK DEPARTMENT, LOWER PAREL.

PLEASE CO OPERATE AND GIVE ME HOW TO FOLLOW THE PROCEDURE TO SETTLED THE DISPUTE.

THANKING YOU,
WITH BEST REGARDS
RAJENDRA R JAGTAP

MOBILE NO: [protected]

Hello Sir

I m Poornima Chaturvedi from delhi...on 2nd of may i hv missplaced my dabit card.i got locked tht card nd requested for new card...Around 20 dayz bck i hv written a complain, as i applied 4 my new dabit card.icici customer care ppl r not giving me ny kind f proper information.evn i hv written so many mails to their Customer Relation Manager Mr.B Madhavan, bt didnt get ny proper response.Again n again m getting mails frm their customer care excutive side tht we'll deliver ur card in nxt 2-3 days bt its all fake...m realy pissed offf this kind f service..again.i got a call frm icici tht i'll get my card in nxt 5 working dayz, bt i didnt get.this is not the way to make d customer fool..if its like wht kinda f service they r providing to their customer..m vry upset with their service..whnevr i call in custmr care they starts their own offer n all, evr they r not bother thn if d customer is in problm, thn 1st they shud listen 2 customer..m not able to go bank 4 withdraw money, nd m out f pocket..so finally after 24 days today i got a call tht curier guy wants 2 confirm ur address..i got confirmed ..after tht he is saying tht ur name is not right on tht packet so i cant deliver tht card 2 u..nw u tell tht this is not my mistake .Due to kidney problm i got inflammatin in my body so i cant go outside for so long nd thr is no branch in uttam nagar so tht i can withdrawl money frm there.m realy pissed off this bank..m realy not happy with this kind f service..M requesting u to Plz do need full...


Thanks & Regards
Poornima

Hi,

I am an old customer of ICICI bank as well as ex-employee of the bank.
I had worst experience with the bank many times and many of my friends shared their bad experience.

You take any product from the bank and i will share my experience.

- ICICI BANK ACCOUNT- salary. Normally for salary account, it should be good service, bank does so many unnessary entries in your account that you have to go and complain.
- The charges that you should not be debited with, unnessary debit and credit entries which bank does without to knowledge to you.
- Bank statement never on time. and if you want it urgently, then visit bank and pay for statement of your own account which they say that it is free. Wait in the bank at least 3-4 hours to get your number and then bare the ICICI person sitting in front of you, who will always try to be busy in work other than you! Means customer is the least priority for them!!

- CREDIT CARD - Here problem starts from applying for the card.
First, They themself do not know the PROCEDURE and REQUIREMENT for the card. ICICI spend at least 1 month in finalising this.
Second, they do not have co-ordination between themselfs, credit card dept, collection dept...etc.

- Customer care - You at least have to take out HALF AN HOUR to call to ICICI customer care. Beacuse the music runs for 10-15 minutes and then the person confirms the same information 100 times.
- Third, customer care executives have absolutely without knowledge and they do not listen to the customer. They tell you that within 3 working days this will happen..and so but within 3 weeks also it does not happen and we end up calling ICICI nunber of times.

It also agrred that ICICI has good faicilities but they do not let you enjoy that doing above things.

ICICI bank, if you really would like to give good service to customer then please take above points seriously and work on it.

Other wise only solution we have it, STAY AWAY FROM ICICI BANK and save your tiem and energy.

Regards,
Suffered customer of ICICI bank all products

Sir,

My Home loan with ICICI bank is LBHYD[protected] is at the rate of interest 13 percent. When I went for foreclosure they offered me a ROI of 9.75, but they asked me to sign on an agreement, which is full of clauses favouring the bank completely. They also asked me to a pay 0.5 percent of switch fee.

I am asking why I should sign a new agreement for switching the loan .I am on floating scheme .Why the interest is not as per the market condition.

I request the officlals to help me get the ROI on current market. I like ICICI for its customer service but I do not appreciate the one sided terms on rate of interest.

Regards,
Shaheen

respected sir,
this is S.H.N.Reddy Nallamilli and iam taken 2 policies in iciciprulife company.that is me and my wife Dhanalakshmi Nallamilli.
these application no's is LL2896108 & LL3097629.These are loged at 27.03.09.and these are issued on 30.03.09.for this
i recived bonds on 07.04.2009.but in my family member have a medical problem.for that i need money for that medical
treatment thats why i want to cancell my policies in my free look period.for that i allready gave a request in icici prudential banch
at rajahmundry on 20.04.2009.for this i gave my bonds, cancellation letter & refund letter in same date.and they are gave me acknoledgement also.but till now i didn't recive any money.and they have no responce for this matter when i was called to your branch especially Mr.. kishore operations (rajahmundry).please take care about this matter before on 24hours.otherwise i want to decided to give a legal complaint...on iciciprudential & operations kishore (rajahmundry).because every day i am calling him, he cheated me a lot .and he told me on that day i will recieved my money in 7 working days.so pls take actionoin on this matter .


regards,
S.H.N.REDDY NALLAMILLI
DHANALAKSHIMI NALLAMILLI

Dear Sir,
This is to inform you that I am regular customer of your
bank & having PERSONAL LOAN ACCOUNT.
My PERSONAL LOAN ACCOUNT No. -:LPBHP[protected]-LN
NAME-:SANJAY SHARMA.c/o 5/78, SOUTH AVENUE, GULMOHAR COLONY, BPL.
It is informed to you that I am paying my loan EMI's very regularly on
monthly basis
As you check & see, you will find with my previous records I nevre
failed to pay any single EMI of my personal loan.
But as you know every one is facing RECECTION PROBLEM including myself.
My monthly EMI is Rs.14493.00 per month and I am a Businessman and
facing RECECTION problem & having difficulty to pay such HIGH AMOUNT
of Rs.14493 per month.I also visited your local ICICI BANK branch in
these 2-3 months &contact at customer care but not got any proper
&positive response.
So, it is requested to you kindly look into this matter and reduce my
monthly EMI between[protected] & increase time i.e.no. of years, so it
is affordable &regular for me to pay without any difficulty and not
make myself DEFALTER as I am your regular &reputeted cutomer.
So, kindky look into this matter & do needful immideatly so that I
start to pay my NEW EMI of reduced amount from JUNE09 onwards.
LOOKING FORWARD FOR FAVOURABLE RESPONCE.
THANKING YOU
SANJAY SHARMA ADDRESS-:5/78, SOUTH AVENUE, GULMOHAR
Mob.No.[protected]. COLONY, BHOPAL.(M.P.)

I took a Loan Against Securities (LAS) from ICICI Bank in 2003. The starting rate of interest (variable) was 7.75%. In the last 1.5 years alone, the RoI has increased by 6% to 13.75%. When ICICI Bank has increased the rate nearly two fold due to market conditions, it is unwilling to reduce the same when the markets have been falling. They replied stating that this is one of the lowest rates in the industry. I agree, but I dont understand why they could only increase the rates in line with the markets and not decrease even after the RBI announced a slew of economic measures to alleviate the burden of the consumers. I tried escalating my grievance as per ICICI's escalation matrix, but to no avail. I have also forwarded my complaint to the Banking Ombudsman, but have not heard from their cell till now (3 weeks). I would be glad and thankful if my grievance could be rederssed through this forum.

Dear Sir / Madam,

My complaint is regarding the late payment charges & interest charges levied by ICICI Bank credit card division.
The first time charges which were to waive off by ICICI, didn't waived off instead late payement & interest charges were levied since Feb 2008. I stopped using this card in July 2008 & still I am receiving the late payment charges & interest.

Communication regarding the same with customer care in writing is mentioned below---


from ICICI Bank Customer Care <customer.[protected]@icicibank.com>
to "Mr. Pravin" <[protected]@gmail.com>
date Sat, Nov 15, 2008 at 1:33 PM
subject RE:'ICICICARE=[protected]' Feedback Email
mailed-by icicibank.com
hide details 11/15/08

Reply

Dear Mr. Bhaise,

The outstanding due on your credit card is inclusive of purchases and charges and total outstanding due on your credit card account is Rs.3, 574.60.

However, we regret our inability to reverse the charges on your credit card account. Kindly make the payment in order to avoid charges in future.

Sincerely,

Abdul Rauf
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Mr. Pravin ([protected]@gmail.com)
- Hide quoted text -
Date: Thursday, November 13, 2008 04:24 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: Feedback Email
- Hide quoted text -

Dear Mr. Abdul,

Thanks for this great help to me.

But my question is whatever balance amount I have to pay, Is that the charges only or I have spent this amount actually?

As I said I will not pay the charges and you better know that I stopped using this card since four months for the reason that I have been charged late payment first in January and even after reporting to customer care no reversal took place instead intrest has been levied for whatever charges I did not pay.

I regard whatever rules ICICI must be having but it doesn't mean that I will pay for the banks mistakes.

Once again I request that if anything in this amount is actually spent by me please let me know I will pay immidiately.

Regards,

Pravin
[protected]


On 11/11/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Bhaise,

We have reversed following interest charges on your credit card account, the credit will reflect in your subsequent statement :

11/11/2008 Late Payment Fee Reversal 400.00CR
11/11/2008 Service tax reversal 49.44CR
11/11/2008 INTEREST CHARGES Reversal 68.07CR
11/11/2008 Service tax reversal 8.41CR
11/11/2008 INTEREST CHARGES Reversal 61.68CR
11/11/2008 Service tax reversal 7.62CR
11/11/2008 Late Payment Fee Reversal 400.00CR
11/11/2008 Service tax reversal 49.44CR
11/11/2008 INTEREST CHARGES Reversal 53.55CR
11/11/2008 Service tax reversal 6.62CR

The total outstanding due after the reversal on your credit card account is Rs.3, 574.60. We request you to make the payment immediately in order to avoid further charges on your credit card account.

We regret our inability to reverse further charges on your card.

Looking forward to your co-operation in the interim.
Sincerely,

Abdul Rauf
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.






-----Original Message-----
From: Mr. Pravin ([protected]@gmail.com)
Date: Monday, November 10, 2008 12:06 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: Feedback Email

Dear Mr. Abdul,

Are you sure that I have used the ICICI card for shopping of Rs. 4679.43 or this is the charges that ICICI has levied on me for no reason. Secondly as discussed with sutomer care in May 2008 I have been asked to pay only that amount which is being used by me for shopping and not the other charges levied by ICICI. But again I did not receive any consolidated statement till may 2008 in time from ICICI to clear this transaction.



I shall once again repeat that if anything in this amount is being used for shopping I will pay else I will not, as ICICI has not paid proper attension to my querries and complaints that I am reporting since January 2008 (I have records of my telephone bills).

I look forward for better settlement of this account.

Regards,

Pravin Bhaise
[protected]


On 11/8/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Bhaise,

The total outstanding due on your credit card account is Rs.4, 679.43, we request you to write to us for the cancellation of credit card after making payment towards credit card account.

Sincerely,

Abdul Rauf
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.





-----Original Message-----
From: Mr. Pravin ([protected]@gmail.com)
Date: Monday, November 03, 2008 10:33 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: Feedback Email

Dear Mr. Saifuddin,

I regret to inform you that I have paid all the amount which I spent on this card, after discussing at ICICI cutomer care on telephone. I do not wish that ICICI shall pay the amount that I have spent but at the same time I do not wish to pay for any extra that has been charged to me.

In case if you are unable to reverse the charges then treat this card closed, as I have not used it since three months and do not wish to use any of ICICI services in future.

Regards,

Pravin Bhaise
[protected]


On 10/21/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Bhaise,

We understand your concern.

However, we regret our inability to process your request for the reversal of financial charges levied on your credit card account due to the non receipt of the complete payment.


Sincerely,

Saifuddin Chowdhury
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Mr. Pravin ([protected]@gmail.com)

Date: Monday, October 20, 2008 02:42 PM
To: ICICI Bank Customer Care (
customer.[protected]@icicibank.com)
Subject: Re: Feedback Email

Thanks for your initiative in this regard.

I would now give my credit card number - [protected].

Please proceed further to resolve this issue.

Regards,

Pravin Bhaise
[protected]


On 10/14/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Sir,

We tried to contact you on your mobile number [protected] at 5:03 pm, however you were not contactable.

We are unable to trace out your 16-digit credit card number in our records.

Please provide us your complete 16-digit credit card number for faster resolution of your query and to assist you further.

Alternatively, we request you to call up on our 24-hour Customer Care, to place your requisition and our customer care officers would be glad to assist you.

Please contact our 24-hour Customer Care Centre. Click here for the Customer Care no's:
http://www.icicibank.com/pfsuser/customer/cuscarenos.htm

Looking forward your cooperation to serve the best service always.

Sincerely,

Panthati Nagaraj
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: Mr. Pravin ([protected]@gmail.com)
Date: Wednesday, September 24, 2008 08:55 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: Feedback Email

Dear Officer,

I am extremely sorry that i can't give you my credit card number here. Morover my number [protected] is well in reachable limits. In fact I recd more than 20 calls yesterday throughout the day.

You shall try number like [protected] or check out with your service provider.

Regards,
Pravin Bhaise
[protected]

On Tue, Sep 23, 2008 at 8:53 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Bhaise,

For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

We want to resolve your query faster.

We tried to trace your credit card no in our records, However we are unable to find it.

Please provide to us your complete 16-digit credit card number to assist you.

Alternatively, call our 24-hour Customer Care to place your requisition for the same.

We have tried to contact you on the telephone number [protected], we were unable to get through.

Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

G. Phaneendra
Customer Service Officer
ICICI Bank Limited

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

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-----Original Message-----
From: Mr. Pravin ([protected]@gmail.com)
Date: Tuesday, September 23, 2008 07:22 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Feedback Email

Dear gentleman / lady,

Thanks for writing me and reminding me that I have not used ICICI credit card since a month. To tell you I have not used it since two months, please verify. The reason for not using it is the late payment charges which were levied in January 2008 still not waved off even after reporting to customer care and the amount due to late payment charges and interest is increasing.

You see before January that I have used this card sincerely and paid all the dues spend by using ICICI credit card. So if I did not receive the proper communication from ICICI I will prefer to close this card and get something else.

I am really very sorry to say that I used to get ICICI statements sometimes late and many a times cheques from ATM are not properly collected. Please correct these small errors from your system and I am sure that you will get more customer satisfaction than complaints.

--
Thanks & Regards,

PRAVIN H. BHAISE
Mo: 91 [protected]

Looking forward for the suggestions

Regards,
Pravin

Respected Sir

I have a SB A/c. in ICICI Bank. I submitted a request for bank Statement for the last quater. They sent me it by your air way bill no.[protected] on 4may2009. I have not received it now. Please check your details and deliver it immediately.

Thank

Mahesh Kumar
A-28, Krishi Vihar, Badarwas,
Mansarovar, Jaipur-302020
Mob:[protected]

Hi

this is inform to you that i have not recived my ICICI BANK PLATINUM IDENTITY CRADIT CARD. with exprees it courier no-[protected] till date it was despatch by bank as on14/05/09

My mailing add.is- SAPIENT CORPORATION INDIA PVT LTD.
Green boulevard tower C, 03rd&04th floor plot no-B9A Sector 62 noida Pin-201301.
officeno -[protected] ext-5062/63
Mob-[protected].

Can you confirm me that what time i will be recieved or not.

Struggling to get a closure on my home loan with ICICI bank.I was ready to pay penalty on my o/s pricipal however bank is asking me to pay penalty on o/s principal plus all the prepayments made in the mast 12 months. ICICI bank reverted on email "Foreclosure charges of 2% on outstanding principal plus applicable service tax on the foreclosure charges are being collected for foreclosing of the loan.
However, a 2% charge will be levied on all part-prepayments made in the last one year in event of a
Foreclosure." Foreclousre statement attach does not mention any details of my prepayments and mentions very clearly penalty to be charged on the o/s p rincipal

I have been visiting their Jhandewalan Branch since Aug 08 and aksing for a foreclosure .I was pregnant during the time ; and had complications in my pregnancy because of harrassment by their employees. They had always applied increased rate of interest on my account with immediate effect ; however since october 08 the rate of interest is on decreasing trend ; They reduced my monthly emi from 5497 to 5011 and also increased two emi's ... Which means even if the rate of intrest decreased I will still have to pay them approx. 10, 000 extra...

visiting their branch their Area Manager tells me the effect for the same will be applied after 2 months as bank has some internal expenses incurred ! I recieved a letter form ICICI bank dated may 1st 2009; floating roi reduced by 0.50% p.a revised rate on your loan is 11.75% p.a and this will be effective for your loan from JULy 2009.

DEAR SIR,
I am the ICICI BANK BOND HOLDER NO.6265899 JAN-2005, till date I have not received my interest for the year[protected]. Every time I require to send the letter for your office for the interest for that year and then after they will send me the cheque. Every time the bank would delay for cheque. So kindly send me the interest of my bonds as early as possible. Also send the address of your office loacated at AURANGABAD (MS).

Thanking you,