ICICI Bank Complaints & Reviews

I and my husband have a joint savings account in ICICI Bank, Sector 18 branch in NOIDA. Our a/c number is[protected]. I also have two Fixed Deposits whose numbers are[protected] &[protected]. On 18 Mar 09, I visited the bank and asked for Form 15 G so that no TDS would be cut on my FD`s. A bank employee, Ms Kaval, gave me Form 15 H instead and asked me to fill it up. She also filled up the FD numbers from the computer record of my a/c in her own handwriting on the Form. I took one copy as a receipt and left.
Around the middle of April 2009, I got a bank statement indicating that TDS had been deducted on my FD`s despite submission of Form 15 H !! I approached the bank and asked for a refund. The bank agreed that it was their employee`s fault and promised a refund. Despite numerous complaints and reminders, the bank refuses to credit the amount deducted as TDS. I have also approached the Bank Manager, Mr P . Nayak and he also promised to refund the money but has now resorted to mere harassment to wear me down. I am attaching the correspondence on the subject so far. please help me to recover my money.
Mahashweta Sehgal

Having NSE stocks in my portfolio was displayed with BSE PRICES and trading of stocks is paid only by BSE price list and not with NSE rates.

Customers are requested to kindly carefully monitor their stocks in nos, trading stock exchange and rate of market trading etc.,

One of my NSE shares were ordered in NSE price and within the end of even half minute the BSE price has been confirmed for trade value.

Shocking that their site has been with technical errors says their staff holding the complaint call for more than 50 minutes.

Be careful with trading account with ICICI demat account

Dear Sir, this is to inform that my wife Mrs. ISHA GOEL is holding a account in ICICI Bank Rohini Branch, Delhi. on 12/5/2009 by the use of internet banking i came to know that my a/c[protected] is debited with INR 497 with discription ECS DR/TP ICICI PRU/358979, i have no diven any debit instruction for the same. whan i called the customer care first they disconnected the call, then second time i spok with Ms. Renuka V in Hydrabad she denied to take the complaint regarding the same and also dint helped, She has given me a reffrence no. which is[protected]. Sir, i request you to please look into the matter and make ICICI Bank pay for it. regards, GAURAV GOEL [protected]

I have availed a home loan of Rs.517500/- from ICICI Bank which was initially @ 8 % p.a. The initial EMI was Rs.4394/- raised to Rs.4827/-( 9 % p.a.), Rs.5396/-(12.75%) and at present Rs.5702/-(13.75%) all floating rates. ICICI has taken PDC's from me and during Sep.2006 to March 2007, on one hand the Co. asked me to pay EMI in cash or by cheque of any bank(excluding the United Western Bank Ltd. merged into IDBI Bank) and intentionally send Non_micr cheques o[censored]WB thereby penalizing my savings account double time, one fine from ICICI and another from IDBI Bank. This has created my negative profile on CIBIL and I am not getting fresh loan from any financial institution due to exploitation of conditions by ICICI Bank. Also, floating rates of ICICI have been lowered to 9.75 % but they are not applicable to old customers. Old customers are treated harshly and Co. authorities are pressurizing customers to take lombard or like policies if they want to convert their loans. This is cheating by the ICICI bank since the floating rate when went upward, customers were charged higher EMI and when floating rate has shown downward trend, Co. is playing different exploitation game. I have been greatly disturbed by this partiality policy adopted by the ICICI Bank. Can any body take lead in sorting out the complaint ? My home loan account no. is LBKPR[protected].

Statement Date Charges Detail Amount Explaination
===================================================================
Jan, 29, 2009 Late Payment Fees + Ser Tax 600+74 Statement was recd. late from your side.
Feb, 28, 2009 Late Payment Fees + Ser Tax 600+74 Statement was recd. late from your side.
Mar, 28, 2009 Interest Charges + Ser Tax 405+42 Statement was recd. late from your side.
Apr 28, 2009 Late Payment Fees + Ser Tax600+74
Interst Charges + Ser Tax 405+42
The above charges were not paid by me as there was no mistake from my side.
Online request were also made by me for reversal. All above charges resulted increased the minimum Due Amount of Rs. 8080 while I paid 7946/- (short by 134). For this meager amount, the bank charged me 600+405 i.e. Rs. 1005/-; which is highly unjustified. Kindly reverse the same.

Dear Sir,
I would like to inform you that I am Saving account holder of ICICI bank.Without my knowledge Rs.13380.00 transfered from my account to Lean Account. Many time I called to ICICI customer care dept. but no body was going to book my complaint and then one person from ICICI bank called me up and told me that i need to pay Rs 8500 as a settelement amount and only then lean on my account will be removed and even after taking all the steps told by the ICICI Bank representatives my lean has not been removed. As the person told me I oaid the amount of Rs 400 and gave him a PDC for Rs 8100 which was also cleard on 5 of may. After this i have countinuesly been maiking calls to the coustomer care but they were not doing the need ful instead they have been fooling me and teling me that it wil get removed in another 1 day or two it is been a high time now as now i have Rs 2500 late fees for the other bills as i do not have the money to pay as my account has been locked by the ICIC Bank. Also Guy eho told me to make this payment named "RISHU" gave me his office contact no which is 30587367 is now not picking up my phone and when some one pics this number and as soon as i tell them that this is Manish this side the put down the phone. I am been becoming very frustated because of this i don know where to go and from where i can get help from.

I would be looking forward for your help


Thanks and Regards,
Manish Kumar Khyalia
[protected]
email:- manish.[protected]@absolutdata.com

I have given two cheques for my ICICI credit card through ICCI Bank account cheque. They have returned due to singature mismatch. Also they have charged cheque returned charge form my bank account and credit card account also. I was using same signature with the ICICI bank. I received my old cheque photocpy from ICICI bank issued by me with the same signature....

Hi I have made complete payment against my home loan A/c LBMUM[protected] on 21st April 2009. As per ICICI bank, after payment its take 16 days to dispatch original documents after forclosure of the loan. Its been more that 16 days since i made complete payment against my loan. Till today i have not received any communication regarding the same and making multiple calls and visitng home loan branch has not resulted in anything. I need my original documents ASAP ICICI bank charges interest for everyday if EMI is late or not paid.. in this case bank should be charges for not following their standard procedure

Dear Sir,
Please note that i have gone for my card final settlement vide ur letter dated 13 th March 2009 ref ICS02CHE/032009/6807/5 for Rs 64000/- and the same was settled vide DD # 147205 dt 12/3/2009 RS 30000/- & ICICI cheque # 951246 dt 12/4/2009 for Rs 34000/- This letter was issued mt ICICI Bank Limited DSMG - Cards Collection 2 nd floor Plot # 24 Ambattur Industrila estate Chennai 58 .

After this ICICI Bank as debited Rs 2970 /- on 8/5/2009 through auto debit from my savings account #[protected] . I would request you to kindly return the excess money debited from my account also pls explain why it was debited when i have settled the amount mutually agreed between us Pls reply alsp call me in my moblie # [protected] and pld clarify today itself

I hold an ICICI credit card. I am really sorry to state that I am very disappointed with your services.
I have brought it to your department's notice 100 times about changing my billing address but the change has still not been done. The consequences being that i have not been able to receive my statements and I am not at all comfortable about paying the amount as stated by you call centre executives.

Your customer care executives are not at all cooperative and behave in an unruly manner which is not expected of such a prestigious bank.

You don't have the courtesy to forgo the late payment and interest charges levied despite of the fact that I am not getting my statements.

Request you to exclude all late payment fees and interest charges (which include service charges also) and let me know the closure amount of the card asap.

Otherwise I would have to escalate this case further. my number is [protected]

To
Shiv Kumar
Nodal Officer
ICICI Bank
Hyderabad


Ref:Card nos [protected]/1103
Unjustified levying of interest charges
Dear Sir.
I would like to inform you that our cheque no.076786 drawn on PUCB Lucknow dt.4/4/09 amt Rs.8176/= was paid to your bank on 5/4/09 for which I have a receipt .Due to numerous bank holidays it was credited only on 12/4/09 as this is your internal problem and we had paid on time the onus is not on us as the pay by date was 5/4/09.
Despite that my wife whom I have fully authorized to deal with various payments etc as I travel frequently was unnecessarily harassed by your Customer Care people and all they did was complicate instead of easing and helping her out when she tried to speak with them on several occasions. She spoke to Mr Ashok on 13/4/09 at 3.45pm and told them that we had paid on time and that there should be no late payment charges levied on our next {May 09} bill but in spite of her informing him that she deals with all our financial matters instead of helping her in solving this simple matter they just insisted that they would take on action and eventually even when I called they refused to listen. I have no time or patience to deal with these petty problems and have asked my wife to take care of all these matters and I expect that respect must be accorded to her.
As you can see from our credit record that we always pay our dues on time, but one time when no bill was received, and even then it was my wife who spoke to your customer care and had the late payment charges reversed as once again it was not our Fault and only on calling your company did we find out the bill amount. Hence seeing our clean record please waive the unjustified charges amounting to Rs.895.94 immediately
Also Rs 100/= as cheque pick up fee has been charged as well what is this?? Since no cheque was asked to be picked up. I have included this in the Rs.895.94 to be reversed in our next bill.
I have paid the full amount of Rs.13508.34 on 1/5/09 cheque no. 076790 under protest as our intention is not to cheat so kindly look into this matter and have the above mentioned charges reversed in our June09 bill which again we will be paying in advance as we will both be traveling for the next month and a half.

Thanking You


Vickram Kohli
Vineeta kohli

I am Dalbir Singh and I have taken a home loan from ICICI Bank, from last two months I have been continuously harassed by telecallers of the bank from different numbers. All my installments are up-to-date and I have been paying them from last three years. They have been pressing and using abusive language and didn't even tell their identity. The numbers from which calls are coming are also not responded when you call them back obviously call centers) and they identify themselves as employees of the bank. I feel private banking players are creating lot of trouble to the customers as in government banks there is no such practice. Kindly advice how to complain about these unsolicited calls from the bank.

RESPECTED SIR,

I WOULD LIKE TO INFORM YOU THAT MY ICICI CREDIT CARD IS MISUSED BY SOMEONE THROUGH NET BANKING. TOTAL FIVE TRANSACTION WERE DONE WITH EZEEGO TRAVEL SERVICE, I CAME TO KNOW THIS BY SMS FROM ICICI ON MY MOBILE, I HAVE NEVER USED THIS CARD FOR ONLINE PAYMENT BEFORE, SO I CANT UNDERSTAND HOW THIS PAYMENT IS DONE BY SOMEONE. IT IS A FRAUD WITH ME AS WELL WITH THE BANK.

THE DEAILS OF TRANSACTION DONE ON MY CARD ARE,

1ST TR: 13, 076 RS
2ND TR: 18, 021 RS
3RD TR:7, 053 RS
4TH TR: 6, 353 RS
5TH TR: 6, 499 RS.

I NFORMED MY BANK REGARDING THIS MATTER. THEY HAVE REGISTERED MY COMPLAINT. AND THEY ALSO BLOCK MY CARD.ONE OF THE EXECUTIVE OF ICICI TOLD ME TO WAIT TILL JUN 13, I CANT UNDERSTAND THE LOGIC BEHIND IT.
NOW I DONT KNOW HOW MUCH TIME THEY WILL TAKE TO SOLVE MY ISSUE. TILL THE TIME I AM THE ONLY SUFFERER.EXPECTING THE HELP AND SUPPORT FROM YOUR SIDE.


BHAVIK MEHTA,
[protected]@yahoo.com,
[protected].

I AM HOLDING TWO FIXED DEPOSITS IN ICICI HOME FINANCE COMPANY FROM BARODA AS AJOINT DEPOSITOR WITH MY WIFE. LAST MONTH I HAD PURCHASED HOUSE AND WANTED SOME EXTRA MONEY SO I TOOK LOAN FROM ICICI HOME FINANCE AGAINST MY FIXED DEPOSIT. BUT TO MY SURPRISE IT TOOK 13 DAYS FOR ME TO FINALLY GET THE CHEQUE THE REASON IS ALL THE PROCESSING IS DONE FROM THEIR MUMBAI OFFICE AND THEIR STAFF IN ALL OVER INDIA IS JUST SITTING THERE WITHOUT ANY JOB. I HAD TO BORROW MONEY FROM MY FRIEND IN SPITE OF THE FACT THAT I HAD ENOUGH MONEY. NOW MY BIGGEST WORRY IS IF IHAVE ANY MEDICAL EMERGENCY AND I DO NOT HAVE ENOUGH TIME TO WAIT 15 DAYS WHAT SHOULD I DO.
CAN YOU TAKE UP THIS MATTER WITH ICICI HOME FINANCE

dear sir,
i like to inform that i was holding agent license number [protected] of icicprulife which was valid
upto 19-3-09.my advisor code is[protected]ASAP.i have applied for renewal of my license to icicprulife
i understand from icici prulife that my above license was transfer to other insurance co. for which neither
i m interested to transfer my license nor i have applied for. one of the previous employee of icicprulife might have manupilated my license document. i was exclusively working for iciciprulife and wanted to continue for the same
I request u kindly get renew my advisor code anuradha seth[protected]ASAP from icicprulife
THANKING YOU
mrs anuradha seth
w-42, rajouri garden new delhi-27
tel 41002661, [protected]
[protected]@rediffmail.com

Dear People,

Do we really think one day we Indians would be really smart as I don’t see that happening anytime soon. Recently I had trouble paying bills online through visa bill pay site which integrates through ICICI Bank to securely transfer funds from your account to the biller. Due to some system problem after three attempts my Net Banking userid got disabled (problem has been between visa bill pay site and ICICI Net Banking site). To activate I had to place the request with the customer care department and they assured that the ID will be activated within 24 Hrs. (Activation takes 24 hrs? Seems like it 1990's where the file would be sent to Sr. VP Activations and once he approves then only a field executive will switch on the account).

That is not it the second part is more interesting I requested a password reset and they assured it will take 8 Days for the password to reach to my address (Seems like ICICI Net Banking Passwords are generated in Hawaii as it takes 8 days for the courier to reach your place in Mumbai - Highly optimized process kudos you are "B" age banking).

Now the twist I needs to correct the misspelled Name of the building in the address but it can’t be done for 7 days as the password request is in place (Reason as explained is the password has to reach the destination before you can change the address) I can’t do the wither way to change the address and then request a new password as change in address takes 1 month to be effective(Seems like people from Interpol and FBI verify it before you new address which just had a spelling mistake to be rectified.)

Kudos ICICI Bank for "B" Age banking - Buffalo Age banking. To make the system secure for customers trouble the customer always.

I am working in ICICI Bank as A SE on the pay roll of I - process & not getting salary for the months of Jan 2009 & Feb 2009.
Please help me & sort out this problem.
I am pesting a copy of my email sent to them here.
From: m.[protected]@hotmail.com
To: mohammed.[protected]@iprocess.in
CC: abhisek.[protected]@icicibank.com; mihir.[protected]@icicibank.com; [protected]@consumercomplaints.in
Subject: please help me to get my salary for the month Jan 2009 and Feb 2009
Date: Wed, 6 May 2009 16:18:01 +0530

Hi,
Dear Sir,
I, Anand mishra, was working as a Sales Exective in ICICI Bank since last one year.
Sir, I have left my job & i am still not getting my salary for the months of Jan 2009 and Feb 2009.
I am requesting you to sort out this problem as soon as possible because i am suffering from a big financial problem.
I have got the cheque of amount Rs 5266/- as a salary from the I- process for the month Jan 2009.
I have lost my salary cheque for the month of Jan 2009 which was of cheque of amount Rs 5266/-.
I request you to make null and viod that cheque or cancel and issue a new salary cheque for the month of jan 2009.
Please, I am requesting you again regarding the payment of Feb 2009 month.
Mr. Abhisek pal (sales manager - ICICI Bank) is saying that he isnot able to give the salary for the month of Feb 2009.
He [Mr. Abhisek pal (sales manager - ICICI Bank)] is also saying that he cant do anything for my lost salary cheque of amount Rs 5266/- as a salary for the month Jan 2009.
I also request to Me. Mihir Tejani ( RSM- ICICI bank) & Mr. Abhisek Pal kindly help me and sort out this problem and please reply my mail or you can contact me on cell no. [protected].

Thanking You,

Anand Mishra
[protected].
E code: C30965

I have send so many emails with request to give my salary but they are not reverting for the same.
Thanks & regards
Anand Mishra
[protected].

Dear Sir,

I am ICICI Bank Credit card holder (no. - [protected]). In Jan 2007, there was an online transaction of Rs. 4000 with this card. (That time I was not even aware how to do online transaction). As soon as I knew this, I called customer care & the Manager told to submit application. I submitted application at Empire mill Complex, Mumbai (Request no. SR[protected] as per the guidance.

After few months, a collection boy visited my place & I spoke to the manager on phone. He appreciated my PAYMENT RECORDS & told to give a copy of Application already submitted.

After that, they sent me couple of new cards. I was getting the statement having mention about payments for Disputed transaction. (I decided not to use Card till the issue is resolved). I received calls couple of times regarding it, and I told every time that I have submitted the application & customer care dept would terminate the call with a good note & apologizing.

So it is obvious that I, as a customer, would understand that my request has been heard & trusted that these charges will be waived off.

Even Bank stopped sending me statements from Jul or Aug 2008.

On 13-Nov, I came to know that there is negative balance. On, 15-Nov, I called customer care & they informed me that due to non-payments of credit card, A/c has been blocked & I’ll have to meet collection officer (& I got the letter for the same 6-7 days late i.e. on 19 – Nov). I met Mr. Shiv Kumar who assured me that he will zero-ise my dues & henceforth A/C won’t be blocked. (& that was done).

The A/C started as normal. So I issued cheques from this A/C & on 27-Dec, I came to know that again my A/C had been blocked. My cheques had been dishonored & the bank charged me for that. I was not having any cash that time & ICICI Bank deliberately delayed the case & removed lein on 23rd Feb. Due to this I had to suffer FINANCIAL LOSSES (the details of the same will be provided in front of BO Official) Apart from the monetary losses, my family life had been disturbed & everyone in my family is worried about this. My mother was very much tensed & remained depressed.

So considering the long time relationship with bank, I had asked for the compensation of only Rs. 2000 (the details of the same will be provided) from the ICICI bank however the bank refused to pay.

All these have been done towards the non-payment of credit card as claimed by ICICI Bank. But the same case was resolved in my favor in 15-Mar-2007 & the amount of Rs. 4000/- was to be removed. However they claim that the Amount accumulated (Rs. 9600) was the interest charged on Non-payment of Rs. 4000.
The bank says that I should have informed about the reversal of these charges. However they never sent any letter mentioning that the disputed transaction (Rs. 4000) has been resolved in my favor. How would I know that they are charging interest (on the non-existing Rs. 4000)? Please let me know if it is possible in India, to calculate interest on the amount which you don’t have to pay.
This sounds very idiotic.

Now I ask for the compensation of Indian Rs. 5, 00, 000/-.

I would have initiated the case immediately but my mother passed away on 17-Mar-2009. She had been under tension when my Bank A/C was blocked. So now I will not let bank go Scot free come what may!

It is the duty of the ICICI bank to disseminate the information & the Bank should have voluntarily cancelled all the charges.

Consider the following:

**Had I gone for settlement, I would have been at loss.
**If I had not fought & paid the whole amount, I would have never come to know that I am paying interest on the amount, the case of which had been resolved in my favor (i.e. the amount ceases to be existing). I would have been at loss.
**The Bank disclosed about resolution of case after I fought & submitted the complaint to RBI. It’s a cheating to hold back such information.

Had I not fought, the Bank would have kept the resolution hidden. (This is what the ethical banking practice is?)

I would have been at loss for the Bank’s mistakes such as lack of co-ordination amongst their departments, not disseminating information, misuse of their authority by blocking the accounts & harassing the customers (LIKE GOONS).

Above all, the Bank registered my name in CIBIL showing my profile negative. I wonder how CIBIL can accept such claims from the banks. Isn’t CIBIL doing any inquiry on its own? I would request CIBIL to go deep into the matters, because the baseless & wrong information can ruin the credibility of an individual (one who believes in Indian Laws, pays dues regularly at any cost, & wants to live peacefully.)

To earn meager profit, bank misused its authority. Now that they had caused great trouble for my family. So I have decided to initiate case against ICICI & I claim Indian Rs. 500000 towards all these harassment. I have to pay 4 installments of Rs 4953 towards my personal loan. However right now I will hold the payment till I do not get the compensation. I repeat, I will hold the payment & this doesn’t mean that I will not pay.

All the rules & laws have to be observed by the common people whereas the institutions act as per their whims, misusing their rights, harassing genuine customers to recover the losses made from bad loans. However when they commit mistake, they go Scot free.

There has to be some limit to all these.

I seek help from Banking Ombudsman officials to act as an intermediary to resolve the case and give justice to me. Now I do not trust ICICI Bank at all.

Also, I have decided to hold on to the installments of PL to ICICI till I am not being compensated for my losses. I have paid 33 installments of Rs. 4953 & 3 are left. I will pay the installments later however there should not be any interest or charges claimed because due to the bank's mistake I had to suffer.

Note: I have paid all my installments to ICICI Bank whether it’s credit card, demat A/C or savings A/C. You can check records. Still the bank has acted in very unethical way.

sir,
I'm a customer of the so called esteemed ICICI bank at hubli, karnataka. I've taken the decision of writing to you after repeated futile attempts of making my woes heard to the sr.mgt and authorities of the bank regarding my problems with the branch manager, Ms.Prafulla Puranik. that I've forced myself to write to the ombudsman makes it clear that the magnitude of the problem is much larger than it actually looks.
the exact prob for me is the adamant, arrogant insolently proud and irritating behavior of the BM. i 've been the customer of the bank for the last 6yrs and I've had good support and relation from the staff and the prev BM, Ms. Vaishali Mahishi, but this prob has cropped up from the last 3-4months since this BM took over!!
she doesn't allow me the normal/min rights of a customer just because I've not agreed to give her investments when she wanted. I feel that customers invest wen they have the need and its ridiculous for the banks to force and hunt us for them!! and also that in case investments are not made, we are devoid of the basic services and also dished out with abusive language!! i now am giving u the details of my problems so that u can have a feel of what is exactly going on with me-
-i don't get the denomination i ask for.
-I'd be kept waiting wantedly by the BM after the staff are forced to direct me to her for everything and anything. that clearly shows that the same staff who serviced me well before have been forced to deny me the same service, evidently due to her pressure.
-if i have any complaints or small issues, she started saying that they cant be solved until and unless i make some investments and wen i said i wanted to talk to her superiors she says nothing is gonna happen and she didn't provide me the contact numbers of any authorities!!
-I've had a really tough time finding your address too as one day i was forcibly warded off the branch as i was noting down ur address there. then i went to another bank where I've an a/c and collected ur address there!!
-they say they bank from 8-8 but one day i was denied a transaction at 7:50pm saying that their watch read 8!!
-wen i wanted to put some amt lying in my father's a/c as FD she wanted to invest that into life ins.i told her that i had already made huge investments in ULIPs and they were in a bad shape and she kept insisting on that. at last i could make an FD of it and as my father was a Sr. citizen, i remember submitting form 15H along with it for non-deduction of TDS.but to my astonishment, later i found that the TDS has been deducted from my a/c.as there'd be no acknowledgement for form 15H i could not debate wen the BM bluntly argued that the form was never submitted by me! i asked for my TDS certificate in the month of march and the answer i got was that i'd receive it in may/june, until wen i was asked to wait and that issue is still pending as on date!! this was stated as a reason for which i cannot even close my a/c till everything gets settled.
according to some classification made by the bank on the basis of my a/c balance which always runs into lacs of rupees I'm termed as the high networth client but this is the treatment I'm being dished out which is irksome to the core.my prob would have ended if i closed my a/c here and transferred all my funds to other banks wer i've immense pleasure banking but i've restored to this complaint as there might be many other mid-aged customers who are facing the same prob but for some reason aren't able to bring it to ur notice!

all said and done, im unwilling to reveal my name and other details as i fear a backlash! but im ending this communication with a hope that the banking ombudsman would bail me out of the trouble and safeguard the interests of many customers who are falling prey to these type of officials who have profit as the prioritized motive to customer service!


CC to Mr. Madhivanan, Senior General Manager, Service Quality,
ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra East, Mumbai 400 051.'

Please let me know about the status of the following mentioned tax saving bond in the address :- Surajit Kumar Das, Qr No- D/13, DTPS Old colony, DVC, Durgapur-713207.

Details of the bonds are:-

TAX SAVING BOND-012002-TSB-THREE:-
Option-III, Bondholder No[protected], Certificate No-9424, Dt of allotment-19/02/02,
Redemption Dt-19/08/08, Scrip code-BSE: 960743 NSE: ICICI0202 N3.

TAX...