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3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 61

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N
nitin.malhotra
from Noida, Uttar Pradesh
Dec 3, 2022
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Loan already sanctioned and partial amount being disbursed 2 years back and now just to clear balance disbursal bank taking long time and also not responding on the queries.
Tried escalating to multiple levels but still no luck. Cannot expect such a worst service from brand like ICICI.
I am just waiting for couple of days more after that I will request closure of all my accounts related with ICICI and will never be in relation to ICICI anymore.
ICICI Bank customer support has been notified about the posted complaint.
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    S
    SaurabhSingh29
    Dec 2, 2022
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    Address: Vibhuti Khand Gomti Nagar Lucknow

    Bank has debited 1400 rupees in several transactions from my fathers account number[protected] ICICI Bank without giving any notification which is so unjustified. His name is Vijay Kumar Singh. The amounts are debited by the name of NACH_AD_RTN_CHRG

    Account statement has been provided in the attached documents which shows the dates on which these amounts are debited.

    I request you to please refund the amount debited.
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ih95 in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      sivaicici77
      from Chennai, Tamil Nadu
      Dec 2, 2022
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      Date of debit 10.11.22
      reference mentioned as 08.11.22
      on 08.11.22, i spent for petrol on debit card. Rs.36.45 debited to my account as surcharge mcc 5541
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ih8v) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        shilpa HP
        Dec 2, 2022
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        This is Regarding an online Fraud/scam where Cyber crime department has track the Beneficiary Account detail which is ICICI bank holder.
        the Bank respond with the detail where ICICI account holder not registered mobile no is not in service.
        when the person take a bank account just to fraud person will not provide the proper documentation as well mobile no.
        in this case bank should reverse our transaction but bank not providing the proper support
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ih92) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        shilpa HP's [Complaint's author] reply, Dec 7, 2022
        hello bank,
        done everything and even Cyber crime department has e mailed. but further nothing not even single update.
        the Fraud person(contact shared by ICICI) no comes not in service and e mail not sure. of course who decided to fraud why they will use working phone no.
        the case no 756/2022 and i only need my money i am least bothered about your documentation done not done anything.
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          C
          connect_tanmoy
          from Kolkata, West Bengal
          Dec 1, 2022
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          Address: Ashoke Colony,Nabapally

          I transferred Rs 35000 through IMPS on 30 November at 4:30 PM from ICICI A/C to Union bank A/C.
          Transaction Ref No: MMT/IMPS/[protected]/Family/TANMOY GHO
          The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

          Got Message
          "Dear Customer, IMPS Txn Ref.[protected] for Rs.35, 000.00 is timed out at Beneficiary Bank on 30Nov-2022. Txn status will be updated by Bene Bank in 3 working days."
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ic64) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            D
            DivyaDMmmm
            from THANE, Maharashtra
            Dec 1, 2022
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            590 rupees deducted without notification

            Website: [email protected]

            My Name is Divya Suddenly 590 rupees has been deducted from my account in the name of nach_ad_rtn_chrg~of Bnk BFlo~03Nov22~61e335a~3f3 without any notification. I was emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
            What is this transaction purpose?
            I keep some monie for emi. Without any notification how can deduct the money?
            So bad servise by icici...
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            A
            Ansh32
            from Delhi, Delhi
            Dec 1, 2022
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            Credit card emi issue

            Address: CICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. Tel : +91-265-6722286 CIN : L65190GJ1994PLC021012 Corporate Offi

            Hi Team,

            This is to inform you that i have been charged money twice, not even twice but i have been paid money double in every month, like to nobody had stopped my second emi though it should have been stopped in april but left with double emi's, as i have purchased the lg TV in march and i returned it because it had some technical issues then merchant refunded the amount my account and but started the emi though it supposed...
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            H
            hams12345
            Nov 30, 2022
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            ICICI Credit Card Department:
            my credit card bill generates on every month 28th, As per ICICI, I can make minimum due payment after 28th and before 15th, I have made my novemeber payement on october 29th, I did payment on time, but they charged me for late payment, when i called and asked about why did they do late payment charge, when i make the payment on time, they said its a computer glitch if you want us to waive your latepayment charges make the payment again, I have the statement and everything stating that i have made my payment, they are saying make payment again and call us, they acted care less and pointing fingers on me
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ic93) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Rasshmi21
              Nov 30, 2022
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              I have been using ICICI multi wallet prepaid card since 5 years. The card has got expired on 09/22 and I want a new card loaded with amount from older one.
              I am trying to reach out to customer care but it says invalid card number and I am unable to reach out to any representatives.
              Please resolve this issue as soon as possible and tell me the process to get a new card as the amount in old card is around 10k and i want to make use of that.
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ica8) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                G
                Geetish
                from Delhi, Delhi
                Nov 30, 2022
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                Dcard fees of 706 RS

                I am the a/c holder of icici bank from last 5 years
                Now they have charged 706.82 rs under category dcardfee
                I am not aware what type of charges are these.
                They never informed me regarding these charges either by email or by letter.
                Please refund me my money, This is fraud...
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                P
                pawan846
                from Ludhiana, Punjab
                Nov 30, 2022
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                A/C number[protected]
                ifsc code : ICIC0000578
                Name: Neha Kumari
                mail id : [protected]@gmail.com
                lined number [protected]
                for call [protected]

                in this attachment i have marked the transaction, i want to know why deducted rupee from my account under "ECSRTNCHGS071122_SR[protected]GST" transaction. I also called in icici customer care but no one pic the call kindly reply.

                1. 28, 11, 2022 ECSRTNCHGS071122_SR[protected]GST Dr. 171.33
                2. 25, 11, 2022 ECSRTNCHGS071122_SR[protected]GST Dr. 0.01
                3. 24, 11, 2022 ECSRTNCHGS071122_SR[protected]GST Dr. 400.99
                ICICI Bank customer support has been notified about the posted complaint.
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                  A
                  abhidos37
                  Nov 30, 2022
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                  A simple request to link my son's minor new account to my NRO account user ID taking almost a year. Multiple SRs are opened and closed immediately with 1 line "records doesn't match". Upon calling customer service i am repeatedly told that escalated to supervisor who will get back. Then i keep getting calls from a relationship manager who starts with "do you have any problem?" and has not done any KYC. Each time he takes the issue details from me and never able to solve that apart from telling me to open a new SR. Even when trying to get hold of a manager after calling ICICI i am told that supervisor is busy and will call back asap. And i wait for 30mins to 1hr after that I call back to find some other cust service who can't locate with whom i spoke last time, and the same response that supervisor will call back. Wish we had other banks for NRI services.
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ibc4) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Aishwarya Mohan G
                    Nov 29, 2022
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                    My ICICI multi wallet card expired on April'22 and i am struggling to use the money in the card from april. Visited icici bank but they said they cant help for multi wallet and unable to reach any customer support reg my issue. I have close to 10000 in the card but unable to use. I request someone to fix my issue urgently.
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ibdd) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      ShwetaGupt
                      from Kolkata, West Bengal
                      Nov 29, 2022
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                      I have been charged 826 INF/INFT/[protected]/Self for Demat without any sms/intimation whereas I was confirmed that I will not be charged anything. Also they redeem your mutual fund basis the nav that suits them not the basis on the daybof redemption. I have escalated it to serbior management. They are as deff and cheats as the customer service because they know they have cheated people and no r`esponse is the best they can do

                      it’s a hassle but now have to move my portfolio.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        Z
                        Zamil Akhtar
                        from Dhanbad, Jharkhand
                        Nov 29, 2022
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                        I tried to order TV from JioMart, Money got deducted but order was not placed. After talking to Jiomart they initiated my refund and gave me refund reference numbers[protected] and 84174439. Could you please check and let me know the refund status.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          R
                          r_k1718
                          Nov 28, 2022
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                          Rs. 826 deducted from the account under headline - DP CHGS TILL OCT-22. According to the complaints from other consumers, I believe they are for the Demat account for which I have never given approval. This is unauthorized transaction from the bank.
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ibec) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            kammari mahesh
                            from Delhi, Delhi
                            Nov 28, 2022
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                            Hi

                            I have been deducted with 725 rs on 28 th nov 2022 under the name of DMC DP charges till Oct 20.

                            I am using icici since more than 10 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is Demat account on your name.

                            Please close my Demat account and refund my money asap. Here is my account Details

                            NAME: KAMMARI MAHESH
                            A/C :[protected]
                            Branch: KUKATPALLY

                            Regards,
                            kammari mahesh
                            +91 [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0iben) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shermine
                              from Trivandrum, Kerala
                              Nov 27, 2022
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                              I have salary account in ICICI bank. Paylater account got activated for 590rs and it got deducted from my account when they claimed there was no activation charge for paylater acvount. I haven't made any transactions using paylater account. I want my money refunded.
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                D
                                deepudom
                                from Chennai, Tamil Nadu
                                Nov 26, 2022
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                                I have been with ICICI bank since 2016. This year 2022 total of Rs. 160.29 + Rs. 133 is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 24th & 26th November 2022. DMC/ DP CHGS TILL OCT-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i3y6) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sidharth8591
                                  from Pune, Maharashtra
                                  Nov 26, 2022
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                                  My name is Sidharth Mehta.
                                  My ICICI account number is[protected].

                                  I do not know for what reason 826.00 rupees have been deducted.
                                  Transaction remark : DMC/IN[protected] DP CHGS TILL O
                                  CT-22

                                  I was not informed and I have not used or purchased any additional service from ICICI. Also note I am not using Demat account as well. I never requested as well.
                                  So please make sure to credit the amount which has been debited so far.
                                  Very angry with such situation.
                                  See screenshot of transaction.

                                  Thanks
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0i3y3) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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