ICICI Lombard Complaints & Reviews

On 1st Feb. 2012 I had received a call from Mr. Salil whose Manager's Name given to me was Mr. Ashok Naikode (Emp. Code No. 96456) from ICICI Lombard & had offered to increase the health insurance cover to Rs. 8.50 lacs on my existing Health Insurance Policy No.4034i/HIR/05056154/01/000. On my acceptance of terms & condition as explained by Mr. Salil, I had give go ahead for charging Rs. 3033/- to my SBI Credit Card No. xxxx xxxx xxxx 5061 but till date no Receipt for the charged Premium amount Rs. 3033/- is provided nor any document acknowledgement for receipt of payment is received. Copy of Credit Card Statement is also attached for reference which clearly shows that the amount of Rs. 3033/- is charged to my Credit Card.


I had listened that the all ICICI Brands be it CREDIT CARD or ICICI BANK or ICICI LOMBARD is run by bunch of theives but have experienced the same for the 1st time. When I called their Toll Free No. 18002666, Their Executive named Ms. JOYCE put me on hold for more than 45 minutes & also promised to call back but not called back.


I have no doubt in saying the the services of ICICI Bank is of 3rd class quality & prompt me to approach Consumer Court to get the refund as well as compensation for mental harassment.

We had taken a mediclaim for the full family & when my husband was hospitalized, we were denied the money. I have attached the letter send to them by my husband. Now, when the claim is due for renewal, they have started calling us for the same. We have been paying them for 2 consecutive years.


June 7, 2010
To
ICICI Lombard i-Health Care
TGV Mansion, 5th & 6th floor,
Khairathabad,
Hyderabad 500004.
Sub. : Family Protect Premier Policy No.4034i/FPP/B[protected]/01/000.
Dear Sir,
I was hospitalized on 17th May for abscess in the scrotum and was hospitalized in Hinduja Hospital, Mumbai.
I am enclosing all the documents required by you to clear my mediclaim.
1. Letter from Dr. Avinash Katara, Hinduja Hospital addressed to you. (ICICI Lombard).
2. Inpatient Final Bill (Detail) – 3 pages
3. Service Voucher No.ORE182311/10 dt. 17/5/2010 for Rs.900/-.
4. Chemist Bill no.11391 amounting to Rs.1396.20
5. Citibank ATM receipt.
6. Outpatient Receipt/Debit Note 33510 dated 19/5/10 for Rs.360/-
7. Service Voucher No.ORE187893/10 dt. 21/5/2010 for Rs.550/-.
8. In Patient Settlement Voucher for Rs.31,788.00
9. Inpatient Final Bill (Summary) – 2 pages.
10. Information regarding Pending Reports – 2 pages.
11. Histopathology Report.
12. Micro TB Culture Report.
13. Microbiology Report.
14. Culture Anaerobic Report.
15. Hematology Report.
16. Biochemistry Report.
17. ECG Graph.
18. Discharge Summary / Card.
19. Xerox copy of ICICI Lombard Health Care Card.
20. Xerox copy of ICICI Bank Statement dated 18/3/2010.
The above mentioned policy was renewed on 15/2/2010 and the verification was done on the same date by Mr. Dinesh Gharate and Mr. Akash Kulkarni. When I received my bank statement, which I have enclosed for your reference, I called your office to enquire about the EMI deductions, etc. They informed me that the process was on and I need not worry.
When I was hospitalized on 17/3/2010 at Hinduja Hospital, my wife called your office to enquire about the claim procedure, she was shocked to hear that there was no policy taken on our names. After a lot of phone calls and correspondence through internet, they told us that there was a mistake on their part and would rectify the same. They then send us the policy no. and details through courier and internet, but the date of commencement of policy was 18/5/2010.
I have yet to receive my other renewal policy taken for my children Dhiren and Dipti.
Please process my claim and oblige.
Thanking you.
Yours truly,

(Bipin S. Talpade)

Encl. : As above. (24 pages)

My claim No.[protected] was rejected by ICICI-Lombard since they consider this policy as 3rd yr policy.”

I would like to state that this is not a 3rd year policy as considered by ICICI-Lombard and it is now 5th year policy as Ias illustrated below :

Policy Taken on end of Year Year
23-Jun-07 22-Jun-08 1st Year
23-Jun-08 22-Jun-09 2nd Year
23-Jun-09 22-Jun-10 3rd Year
23-Jun-10 22-Jun-11 4th Year
22-Jun-11 22-Jun-12 5th year

I have been renewing my policy without any break sinde June 2007. This itself is aa testimony to the fact that it is now 5th year policy and not 3rd year as considered by them.

Please note that the above cashless mediclaim policy is renewal of my policy 4034/FPA/02321927/00/000 taken on 23rd June 2007 and I have been renewing this policy without any break. In this connection, I also would like to bring the following exclusions covered under the ICICI-Lombard Family Protect Premier Policy Wording under clause 3.1 and the relevant extract is reproduced below:

"This exclusion shall cease to apply, subject to the exclusions mentioned Sub-clause 3.4, if the Insured has taken a Healthcare Policy from the Company and has been covered under the Policy, without a break, for a period of 4 consecutive years immediately preceding the Period of Insurance"

Considering the above facts, the reasons given by ICICI Lombard in rejecting my claim is baseless and they have become more skeptical in settling my claim.

Hi Sir/Madam,

This is to inform you that I had taken a policy @ ICICI Lombard Health Insurance (Nirmaya Policy) last year in respect of my daughter Ms. Surbhi Sharma bearing Policy No. 4015/0002352/03/000.

I had submitted all my original bills, proofs and presciptions at your branch situated at ICICI Lombard, Nirain Manzil, 3rd Floor, Barakhamba Road, New Delhi - 110001 on 30.12.11 with Mr. Deepak Khanna

But till date I was told that we already forward a request for funding of this policy to the concern but still the same was not received only after getting funds from the concern, we are going to process your claim.

We I tried you toll free number [protected] several times but always found busy.

Please help me in this regard and please update me the currect status of my claim.

Regards
Sameer Sharma
[protected]

This is for 'ICICILom=[protected]' Refund for PNR PCIIAQ, PZOVBF from Jet Airways cancelled on 23rd Dec 2011 for flights on 26the & 27the Dec 2011.

Received the refund from Jetr Airways on thee same day, but, refund from ICICI Lombard not received yet.
It was left, as might take time. But, when I checked the refund status again on my cards on 26the Dec 2011, I didn't found the same and contacted the ICICI Lombard on Phone support. I wrote a mail on 26the Dec. 2011 which replied back:

With reference to your e-mail regarding policy numbers 4110/D-00013/324442/00/000, 4110/D-00013/324443/00/000, 4110/D-00013/320961/00/000, 4110/D-00013/320962/00/000, 4110/D-00013/320963/00/000 and 4110/D-00013/320964/00/000, we wish to inform you that your said policy has been started on 26-Dec-2011. Hence we unable to process your request for policy cancellation

Thereare, two more conversations were taken with the ICICI Lombard on 4th Jan 2012, which rendered no result.

Please note that, there is no information available during the entire online cancellation process at Jet Airways website, to cancel the Insurance.
Also, not any information is printed on the cancellation slips issued by the the Airline, that, to do a different process for ICICI Lombard cancellation.

As at the first instance, the cancelled travel ticket can not have the question of starting the policy. Therefore, the refund of premimum paid must be refunded to the respective cards paid from without any delay.

With kind regards,
Brijesh K Aggarwal

Last year I took ICICI Lombard parental insurance(Comprehensive) package for my parents through the company(Wipro Technologies) I am working in. I was not aware that I have to cancel registration as I dont need this policy anymore.

Kindly help me for the same.

Thanks,
Neha Soni
Wipro Technologies.
email - [protected]@yahoo.com

This is a totally useless courier service. Incompetent and no wonder the icici Insurance company is using this courier, because the people representing icici auto insurance are also incompetent and very rude who dare to slam the phone on your face !!

My auto insurance was supposed to end on Jan 1st 2012. Since november 2011 i started to get the calls from all the auto insurance companies everyday and every hours for renewing the insurance. Finally I changed my insurance from hdfc ergo(didnt have any issues with these people) to ICICI lombard(big problem).

The ICICI representative came to my company and collected the document and cheque. Till then the ICICI on call representative used to call me and pester me to submit the document everyday. I asked both the on call and on field representative to no submit the cheque now and submit it only on dec last week and they both agree without any problem.

Suddenly on 1st week of december i got a sms stating that the cheque has been submitted to back !! (first googly)
Somehow i managed to collect the amount and deposit it in account in time !!

On 14th dec i got an sms from ICICI lombard - We have dispatched your motor policy on Dec 12 2011 by EXPRESS IT vide AWB No. [protected] and should be received in next 7 working day. till date there is no news of policy. I checked on their website for this AWB number and it says - no information !!

I called the CMH road offfice ICICI on call representative - Snehal - Before i completed the complain, she inturupted me only to say, "Sir, what do you wany?" in a very harsh and rude tone i have ever listened to by a oncall representative. This tone was not there before i selected the insurance. I was irrated and told her the entire story. She slammed the phone on me !! I called back and spoke to Kavitha - Hyundai insurance team. I asked her to give their managers number. She refused !!
I am planning to go to CMH road office and blasting them on monday. Imagine if i am having this problem now then what would i face if i go for a claim settlement !!

Totally sick of these people !!

My name is SUDHISH OJHA.I have purchased Rishtey Policy 4034i/RIS/W-1407589/00/000 as on 14th December 2009 from ICICI LOMBARD at a cost of 24,568 INR for a payment term of 2 years ending 14th December 2011 .6 months after purchasing this product from ICICI LOMBARD they have stopped this product without any intimation written or over phone.Now when after 2 years when i am asking towards renewing this product they are saying it cannot be renewed.

They are suggesting me to take some other products of 30,000 INR since they have closed this product.Why should i pay for ICICI LOMBARD mistake.Either they should renew my product or refund my money 24, 568 by paying the interest with compensation.

I will not spare ICIC LOMBARD for there mistake and will sue them in court for all the panick and cheating they are creating in INDIA in the name of INSURANCE.

I request Consumer Court to sue this company and bring them to court and give justice to lakhs of sutomers like us.

Thanks & Regards,

Sudhish Ojha
Mobile :[protected]

Dear Sir/ Madam,

Following are the sequence of events in regards to my complain against ICICI Lombard Health Care.
1. On 7th August 2011 I have been admitted To Sane Nursing Home after complaining of chest pain.
Doctor inform that I had a massive cardiac arrest and started treatment. And after treatment I have been
discharged on 12th August and after follow up check Dr. Sane send to Hiranandani Hospital for Angiography.
I admitted on 26th August for Angiography but later Dr. Rahul Gupta fond three deadly blockage and did angioplasty and put three stent. Total cost is Rs.444418.00. Out of total amount Rs. 200000 cash less was settled by my company Insurance New India assurances company LTD (TPA E-Meditek).
I have a personal Insurance with ICICI Lombard Health care. So I put a claim for rest amount of Rs,244418.00 to ICICI Lombard Health care. They send some query about documents and after sending also they are not ready give me the claim amount because of documents are not proper. Problem is that Icici Lombard all offices in mumbai only claim department is in Hyderabad, So Its very difficult to communicate with them if there are any confusion. So I have frustrated with service they have provided me so far and I have taken loan from some where which I am paying Interest every month. I am very upset about this and because of that I may be admit once again.

Warm Regards

Biman Roy

biman.[protected]@renaissancehotels.com

Sir, I have taken on line health insurence policy family protector plan from ICICI Lombard. During on line transaction, wrong age group selected by ICICI person & quoted wrong premium. so policy becomes wrong. Now I want correct it or cancel the policy, but ICICI lombard not supporting for the same. Now tell me where to complaint against ICICI Lombard. My policy no. 4034i/FPP/W-5163112/00/000. Please give procedure to compliant.

I am Narendra Motiram Panchal wants you to inform you that icici lombard health insurance company offered me by online a heath insurance policy on 3rd june 2009 on behalf of my icici credit card no-[protected] on installment basis,health insurance policy no.4034i/CHT/04748336/00/000 ,but after some time credit card company send me sms that we cant give you a installment facility on your credit card so please meet your merchant. then i was contact on phone to malad branch and told them that if i didint got installemtnt facility then i dont want this policy i cant afford, from lombard told on phone ,ok we will disscuss with them. but when from credit card compny send me a statement and shown that they had already paid to lombard directly rs.10435/-to lombard.without my permission.then i went to lomards Mahalaxmi branchon 30 th june2009 and given a return complaint and i got request no.10709288.i send mail. i went to andheri branch ofice, malad w branch office, then andhery telly gally office, thanan teen hat naka branch ofiice.i told them that find out my VRS with your company.but all they were ignored.they told me now that send a mail so now i had sended this mail so please help me out.its not my fault nor I was a defulter to credit card you can cheque records.now from credit card company had harrested on phone and told first do a payment otherwise do a settelment. why sir if i am not in fault then why i do so.please think on my mail and please do needful.

ICICI LOMBARD FAVOURS ITS CORRUPTED STAFF. NO ACTION HAS BEEN TAKEN BY THE CO AGAINST THEIR EMPLOYEES FOR THE
FRAUD DONE BY THEM & IF THE FRAUD IS DONE BY THEIR AGENTS CO IS READY TO TAKE ACTION AGAINST IN POLICE.I HAVE VERY
BAD EXPERIENCE.IS THERE ANY AUTHORITY TO TAKE LEGAL ACTION AGAINST THE CO FOR FRAUD DONE BY THEIR EMPLOYEES. PLS
TELL

VIJAY KUMAR
[protected]

car insurance policy no.MI[protected] car no. MH-31 AG 6806 for the period 11 july 2010 to 10 july 2011, proposal date 12 may 2010,
i had insured my car referred above, i baught this car in july 2000, & since then had comprehensive insurance policy, i went to USA on 11 april , with instructions to my relative to renew this policy, accordingly , he contacted the agency over phone, but they didnot respond,
i returned to INDIA on 11 october 2011, immidiately contacted agency, i was told that since this policy has lapsed, it can't be renewed now, & i can't get the comprehensive cover for my car now, even the third party policy is also not being issued,
hence i am not able to use my car , without any insurance, i am a senior citizen(63 yrs.)
i therefore request you to kindly look in to this matter & advice immidiately,
Avinash Bhusari

sir
This is to inform you that I am, Kanchan Kumer Dey a madiclame Insurence holder of ICICI Lomberd bearing the mediclame Policy number[protected].
I am a patient of Brain tumer and now I am passing through the treatment since last eight monthes. After my Brain surgury I paid a huge amount of Hospital Bills,
after few days of surgery I submit the hospital Bills to get the amount of Mediclame from your end through the SERVICE REQUEST NO.14071172.
Now a days I am under treatment.
I submitted all the relevents documents few monthes ago, and i send email for checking status of my claim To ravi.[protected]@icicilombard.com as per suggesion of help desk number 18002666 on 6 oct 2011 but I cuold not get any kind attention end even a telephone calls.
As my further treatment is too much expesive and I can not affort it, if I can't get any mediclame amount from your end.
So, I hope I will get your Kind co-operation for that matter as soon as possible.

Thanking you,
Yours faithfully,
KANCHAN KUMER DEY
mobile number [protected]

A TRAGIC STORY

2005- A person with good health condition approaches ICICI BANK for housing loan. A ICICI LOMBARD HEALTH PLAN sold to the borrower. Borrower purchase the policy in fear that his loan case will be rejected.

2008- A healthy insurer visit PACHMARI also visit the CHOURAGARH.

2009- Person is suffered with Kidney Problem - so called Polystic Kidney which he does not the meaning also.

2010- Person get admitted in Hospital & started Dialysis . Expenses about 3.5 to 4 lacs on treatment.

2010- Person get delighted by finding the policy kept in cubboard.

JAN 2011- Claim was made with ICICI Lombard HOPING THAT HE WILL GET MONEY FOR TREATMENT.

JULY-2011 - PERSON LEFT FOR HEAVEN

OCT-2011 - COMPANY HAS NOT CONFIRMED HIS FAMILY WHETHER THEY WILL GET CLAIM OR NOT.

HIS WIFE IS UNEMPLOYED BECAUSE OF BAN OF MAHARASHTRA GOVT ON APPOINTMENT ON COMPENSATION GROUND FOR 1 YEAR.

ALL DUES ARE EXAUSED IN TREATMENT.

MORAL OF THE STORY "DO NOT BUY ICICI LOMBARD POLICY" OR GET THE POLICY BY GETTING MEDICAL EXAMINATION.

Dear Sir/Madam,

I got the general Insurance agent license from ICICI LOMBARD GENERAL INSURACNE in 2008 from Gurgaon Branch Haryana. April 2011 my license expired I do not want to continue and requested the company to give cancel NOC. This requested I did last three Months back through online with [protected]@icicilombard mail id and I got the information that very soon you will get the required document but after writing again...

I Mr. Balasaheb V. Gangurde (mob.: [protected]) had applied for a Credit card which I received along with the Secret code number. However, the same has still not been opened or used by me for making any purchase. To my surprise and shock one fine day I received a statement that indicated the premium towards ICICI Lombard Policy which was never purchased or consented to.
On contacting the ICICI Credit card section I was told to contact ICICI Lombard team for clarification. On contacting ICICI Lombard team through my numerous correspondences I was ultimately told that the Voice Recording System sahl be played to confirm that I had consented to the policy. However until date despite repeated reminders for fixing a schedule to hear the VRS, I have still not yet been contacted by ICICI Lombard team to play the same and in fact they just seem to be making promises to play the same in my presence without actually fixing a schedule for the same. The startling fact is that when they sent me the scanned copy of the policy through mail, the original which I have never received, I have found that the mobile number on the policy is that of some Mr. Sawant and not my own.
In this connection I have various correspondence with them which I am pasting below for your perusal with the hope of receiving justice in my case.

Thanking you.

Yours sincerely

Balasaheb V. Gangurde
(Mob.: [protected])
email: dt.[protected]@airindia.in





{In Archive} Auto Responder.

customercare to: DT.Bhoye 06/04/2010 13:28



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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT Bhoye 06/04/2010 13:47



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Dear Customer ,

Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.
The customer support team will revert to you within 72 hours.

**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**

If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you. Please click here to track your interaction status online.

Did you know with our website www.icicilombard.com you can:
• Know more about our Products and Buy Online
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Enjoy hassle-free experience of buying online with Instant policy and No Paper work!

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-----Original Message-----
From: DT Bhoye [DT.[protected]@airindia.in]
Sent: Tuesday, Apr 6 2010 1:27PM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Cc: [protected]@icicibank.com [[protected]@icicibank.com]; [protected]@icicihfc.com [[protected]@icicihfc.com]
Subject: ICICI Lombard Policy
The Manager
ICICI Lombard General Insurance Company Limited
Customer Support team
4th Floor, Interface 11,
Office No. 401 & 402
New Link Road, Malad (W)
Mumbai – 400 064

Date: 6th April 2010

Respected Sir,

Subject: ICICI Lombard Policy


Pursuant to my various correspondences on the subject matter with the ICICI bank through e mail regarding an amount debited to my credit card No. [protected], I have been advised to contact your office to sort out the disputed matter. In this regards I submit that I have never purchased any policy as claimed by the bank in this regards. I therefore fail to understand why an amount has been debited to my Credit Card Account when no purchase has been made by me from ICICI Lombard General Insurance Co. Ltd. Further this is to inform you that I have not even received any policy for which the amount is debited to my credit card account.

The error committed on your part has put me to great convenience as my application for housing loan number [protected] has been kept in abeyance due to this outstanding amount shown on my credit card account. Kindly sort out the matter at the earliest as I have applied for a housing loan for purchase of a flat for residence purpose and delay in getting the same processed shall put me to further inconvenience.

Kindly do the needful at the earliest failing which I shall be constrained to approach the Consumer Grievance Cell to not only seek justice in my case but also claim compensation for the inconvenience caused to me.

Thanking you.
Yours sincerely,

(B.V. Gangurde)
Mobile:[protected]
Address for correspondence:
9/4, Old Air India colony,
Kalina, Santacruz – East
Mumbai 400 029.





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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 12/04/2010 13:33



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Customer Support Team

Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we wish to inform you that your policy has been expired on 28-Jun-2009.
Further to inform you that the soft copy of the policy document attached with this e-mail for your kind perusal.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul

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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 23/04/2010 12:43



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Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail, we would like to inform you that as per your request we are arranging to retrieve the proof of your consent for your policy bearing number 4063/HAP/03730477/00/000. The same would enable us to trace whether the confirmation for policy issuance was given from your side.
We would revert to you shortly regarding the same.
Request your co-operation in the interim.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 30/04/2010 12:08



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Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail, we wish to inform you that we have retrieved your voice recording for your policy bearing number 4063/HAP/03730477/00/000, through our systems wherein you have given the consent for policy issuance and authorized us to debit an EMI of Rs.1333/- against your credit card account.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 05/05/2010 03:06



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Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail policy bearing number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS (Voice Recording System) has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 06/05/2010 12:00



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Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we request you to provide details mentioned below to proceed further.
Alternate Contact Number (Mobile Number and Land Line Number with STD Code)
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 06/05/2010 18:27



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Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail policy bearing number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS (Voice Recording System) has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 11/05/2010 10:10



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Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we regret to arrange a call back on your requested month of June 2010 in advance hence we request you to once you returned back to vacation so we will arrange to play the VRS (Voice Recording System).
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 21/06/2010 15:17



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Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 25/06/2010 16:36



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Dear Customer,

Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.

We regret for the delay caused to you.

With reference to your e-mail regarding policy no. 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS is under process and we will revert to you at the earliest.

For any further assistance, please feel free to write to us.

Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy

CustomerSupport to: DT.[protected]@airindia.in 01/07/2010 12:12



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Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy no. 4063/HAP/03730477/00/000, we wish to inform you that as per reverted received from our concerned team, we note that the VRS already has been played to you (BALASAHEB GANGURDE).
Further, we wish to inform you that if you have any clarification of the VRS so we request you to get in touch with nearest ICICI Lombard branch and they will assist you accordingly.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} ICICI Lombard Policy

DT Bhoye to: customersupport 06/04/2010 13:28


Cc: customercare, rajeshvirkar




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The Manager
ICICI Lombard General Insurance Company Limited
Customer Support team
4th Floor, Interface 11,
Office No. 401 & 402
New Link Road, Malad (W)
Mumbai – 400 064

Date: 6th April 2010

Respected Sir,
Subject: ICICI Lombard Policy

Pursuant to my various correspondences on the subject matter with the ICICI bank through e mail regarding an amount debited to my credit card No. [protected], I have been advised to contact your office to sort out the disputed matter. In this regards I submit that I have never purchased any policy as claimed by the bank in this regards. I therefore fail to understand why an amount has been debited to my Credit Card Account when no purchase has been made by me from ICICI Lombard General Insurance Co. Ltd. Further this is to inform you that I have not even received any policy for which the amount is debited to my credit card account.

The error committed on your part has put me to great convenience as my application for housing loan number [protected] has been kept in abeyance due to this outstanding amount shown on my credit card account. Kindly sort out the matter at the earliest as I have applied for a housing loan for purchase of a flat for residence purpose and delay in getting the same processed shall put me to further inconvenience.

Kindly do the needful at the earliest failing which I shall be constrained to approach the Consumer Grievance Cell to not only seek justice in my case but also claim compensation for the inconvenience caused to me.

Thanking you.
Yours sincerely,

(B.V. Gangurde)
Mobile:[protected]
Address for correspondence:
9/4, Old Air India colony,
Kalina, Santacruz – East
Mumbai 400 029.
















































{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 19/04/2010 12:13


Cc: "DT.[protected]@airindia.in"




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Dear Mr. M S Nurul

The information provided by you in the below email is not at all satisfactory as the same does not reveal any facts of the case wherein I have informed you that I have never purchased a policy from your insurance company.

Further by merely sending me a soft copy of the policy which has not been purchased by me and that to mentioning some Mr. Ravi Sawant's Mobile number ([protected]) itself proves that the same has not been purchased by me and only my details are being used to unnecessarily harass me for no rhyme or reason.

In view of the above I once again request you to cancel the subject policy which has been erroneously / fraudulently issued in my name and clear my outstanding that are shown against my credit card.

I once again inform you that my Housing loan application which is in the pipeline has been kept on hold due to this outstanding shown against my credit card.

Kindly do the needful at the earliest failing which I shall have no option but to resort to legal action in the case at your costs and consequences.

Bhalasaheb Gangurde
Mobile No.[protected]



From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 12/04/2010 13:33
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we wish to inform you that your policy has been expired on 28-Jun-2009.
Further to inform you that the soft copy of the policy document attached with this e-mail for your kind perusal.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team

DISCLAIMER:
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[attachment "DT Bhoye 12-Apr-2010.pdf" deleted by DT Bhoye/Airindia]
















































{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 24/04/2010 14:33


Cc: "DT.[protected]@airindia.in"




Archive: This message is being viewed in an archive.

Dear M S Nurul

Kindly inform me a time frame within which you will revert to me after retrieving the evidence. In the interim I shall rest assured that I shall be given due justice in my case.

Thanking you.

Balasaheb Gangurde

Mobile No.[protected]



From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 23/04/2010 12:43
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail, we would like to inform you that as per your request we are arranging to retrieve the proof of your consent for your policy bearing number 4063/HAP/03730477/00/000. The same would enable us to trace whether the confirmation for policy issuance was given from your side.
We would revert to you shortly regarding the same.
Request your co-operation in the interim.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 30/04/2010 14:25


Cc: "DT.[protected]@airindia.in"




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Dear Mr. M S Nurul,

Thank you for the response in connection with the subject matter. Kindly inform us a convenient time when you can attend our office at the address mentioned below, between 0900 hrs upto 1700 hrs on any day from Monday to Friday, in order to play the voice recording retrieved by you from the system.

Address:

Aircraft Stores
MMD, Hangar No. 3
Air India Ltd
1st Floor, Old Airport
Kalina
Santacruz - East
Mumbai - 400 029

Thanking You

Balasaheb Gangurde

Mob.: [protected]



From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 30/04/2010 12:08
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail, we wish to inform you that we have retrieved your voice recording for your policy bearing number 4063/HAP/03730477/00/000, through our systems wherein you have given the consent for policy issuance and authorized us to debit an EMI of Rs.1333/- against your credit card account.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 05/05/2010 10:45


Cc: "DT.[protected]@airindia.in"




Archive: This message is being viewed in an archive.




From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 05/05/2010 03:06
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy

Dear Mr. M S Nurul,

I thank you for the co-operation in this regards with the hope that provision to play the VRS shall be done at the earliest.

Regards

Balasasheb Gangurde

Mob.: [protected]

Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail policy bearing number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS (Voice Recording System) has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 06/05/2010 14:00


Cc: "DT.[protected]@airindia.in"




Archive: This message is being viewed in an archive.

Dear Mr. M S Nurul,

I thank you for the co-operation in this regards and confirm that I do not have any alternate mobile number as requested by you. With regards to the land line, please be informed that providing you my office extension number shall not serve the purpose as I am mostly on the field job and your efforts of getting me on the extension number shall be futile. Therefore please feel free to contact me on the mobile number mentioned herein below.

Regards

Balasasheb Gangurde

Mob.: [protected]




From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 06/05/2010 12:00
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we request you to provide details mentioned below to proceed further.
Alternate Contact Number (Mobile Number and Land Line Number with STD Code)
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 07/05/2010 09:44


Cc: "DT.[protected]@airindia.in"




Archive: This message is being viewed in an archive.

Dear Mr. M S Nurul,

Since Summer Vacations have begun concerned persons who shall be present during the playing of the VRS are not available in station.

In view of the above you are requested to fix a date convenient to all i.e. some time after the second week of June 2010. Further also ensure that the day fixed is on any day between Monday and Friday from 0900 hrs to 1700 hrs.

Thanking you for your co-operation.

Balasaheb Gangurde

Mobile:[protected]



From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 06/05/2010 18:27
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail policy bearing number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS (Voice Recording System) has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server.....Dept. of Information Technology(DIT)

























































{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 16/06/2010 20:25



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Dear Mr. M S Nurul,

With reference to the below mail please be informed, that we shall visit your office on Saturday the 19th June 2010 at 1100 hrs, to hear the VRS (Voice Recording System) as mentioned by you. In this connection also make necessary arrangement to record the Minutes of the Meeting which shall be attended by Myself and two other persons, for which a copy is to be handed over to us.

Kindly reply immediately with a line of confirmation and the venue of the meeting.

Thanking you.

Regards
Balasaheb Gangurde
Mob.:[protected]



From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 11/05/2010 10:10
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we regret to arrange a call back on your requested month of June 2010 in advance hence we request you to once you returned back to vacation so we will arrange to play the VRS (Voice Recording System).
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server.....Dept. of Information Technology(DIT)


























































{In Archive} Fw: RE:'ICICILom=[protected]' ICICI Lombard Policy

DT Bhoye to: CustomerSupport 18/06/2010 12:47



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Dear Mr. M S Nurul,

Kindly refer the below mail and confirm the schedule of our visit to your office along with the the address of venue to be visited.

Regards

Balasaheb Gangurde
Mobile:[protected]

----- Forwarded by DT Bhoye/Airindia on 18/06/2010 12:43 -----

From: DT Bhoye/Airindia
To: "CustomerSupport" <[protected]@icicilombard.com>
Date: 16/06/2010 20:25
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy


Dear Mr. M S Nurul,

With reference to the below mail please be informed, that we shall visit your office on Saturday the 19th June 2010 at 1100 hrs, to hear the VRS (Voice Recording System) as mentioned by you. In this connection also make necessary arrangement to record the Minutes of the Meeting which shall be attended by Myself and two other persons, for which a copy is to be handed over to us.

Kindly reply immediately with a line of confirmation and the venue of the meeting.

Thanking you.

Regards
Balasaheb Gangurde
Mob.:[protected]



From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 11/05/2010 10:10
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we regret to arrange a call back on your requested month of June 2010 in advance hence we request you to once you returned back to vacation so we will arrange to play the VRS (Voice Recording System).
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server.....Dept. of Information Technology(DIT)










































{In Archive} Re: Fw: RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 19/06/2010 03:46



Archive: This message is being viewed in an archive.

Dear Mr. M S Nurul,

With reference to the below mail, we were of the opinion that you might have send us a line of confirmation regarding the proposed meeting today at 1100 hrs. However, we regret to note that neither have you intimated to us nor have you even bothered to reply to our mail which was sent to you a few days ago.

In this connection please take note that the next date convenient to us would be 26th June 2010, Saturday, when myself and other two persons shall be present. In case we are not intimated or called as mentioned by you to hear the VRS (Voice Recording System) it shall be deemed that either you are not in possession of my voice of confirmation of the policy or you do not have the same and we shall not pursue the matter and treat the same as closed and settled in my favour.

If this is the case also ensure that I am not sent any bills regarding the policy I have not purchased.

Regards

Balasaheb Gangurde
Mobile:[protected]





From: DT Bhoye/Airindia
To: "CustomerSupport" <[protected]@icicilombard.com>
Date: 18/06/2010 12:47
Subject: Fw: RE:'ICICILom=[protected]' ICICI Lombard Policy


Dear Mr. M S Nurul,

Kindly refer the below mail and confirm the schedule of our visit to your office along with the the address of venue to be visited.

Regards

Balasaheb Gangurde
Mobile:[protected]

----- Forwarded by DT Bhoye/Airindia on 18/06/2010 12:43 -----

From: DT Bhoye/Airindia
To: "CustomerSupport" <[protected]@icicilombard.com>
Date: 16/06/2010 20:25
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy


Dear Mr. M S Nurul,

With reference to the below mail please be informed, that we shall visit your office on Saturday the 19th June 2010 at 1100 hrs, to hear the VRS (Voice Recording System) as mentioned by you. In this connection also make necessary arrangement to record the Minutes of the Meeting which shall be attended by Myself and two other persons, for which a copy is to be handed over to us.

Kindly reply immediately with a line of confirmation and the venue of the meeting.

Thanking you.

Regards
Balasaheb Gangurde
Mob.:[protected]








































{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 22/06/2010 11:37


Cc: "DT.[protected]@airindia.in"




Archive: This message is being viewed in an archive.

Dear M S Nurul,

This has reference to the tele conversation Ms Smita had with Mr. Bhoye on behalf of the undersigned on[protected] at 0945 hrs. In this connection she had requested us to listen to the VRS over the telephone, which was not accepted by us as we had already vide several emails requested to visit your office along with two of my representatives at a time mutually agreed upon by us to hear the VRS. Further, she had even stated on phone that she would send us a mail regarding our conversation and other details which, we regret was not sent by her.

We fail to understand the reason for the delay in playing the VRS at your office site when we shall be present to hear the same. Kindly expedite the process to settle the matter.

Mr. Balasaheb Gangurde

Mob.: [protected]


From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 25/06/2010 16:36
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,

Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.

We regret for the delay caused to you.

With reference to your e-mail regarding policy no. 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS is under process and we will revert to you at the earliest.

For any further assistance, please feel free to write to us.

Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


DISCLAIMER:
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{In Archive} RE:'ICICILom=[protected]' ICICI Lombard Policy Notes Link


DT Bhoye to: CustomerSupport 01/07/2010 12:20


Cc: "DT.[protected]@airindia.in"




Archive: This message is being viewed in an archive.

Dear Mr M S Nurul,

At the very outset, may we inform you that the VRS has not been played to me (BALASAHEB GANGURDE)and playing of the same was requested by us at a date and time fixed mutually at your site when the same shall be attended by Mr. BALASAHEB GANGURDE and other two representatives.

From your below mail it is clearly evident that you are only trying to avoid the issue as you do not have any evidence to prove you contention as claimed by you. Please note under such a situation we shall be constrained to approach the Consumer Grievance Cell to seek justice in my case. Further, until such time we hear the VRS from you at your site as requested by us we shall treat the matter as closed which you may please take note.

(BALASAHEB GANGURDE)

mob.: [protected]





From: "CustomerSupport" <[protected]@icicilombard.com>
To: "DT.[protected]@airindia.in" <DT.[protected]@airindia.in>
Date: 01/07/2010 12:12
Subject: RE:'ICICILom=[protected]' ICICI Lombard Policy



Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy no. 4063/HAP/03730477/00/000, we wish to inform you that as per reverted received from our concerned team, we note that the VRS already has been played to you (BALASAHEB GANGURDE).
Further, we wish to inform you that if you have any clarification of the VRS so we request you to get in touch with nearest ICICI Lombard branch and they will assist you accordingly.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team


DISCLAIMER:
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{In Archive} Housing Loan - Application No [protected]

DT Bhoye to: rajesh.virkar 31/03/2010 16:53



Archive: This message is being viewed in an archive.

Dear Sir,

Ref : Housing Loan Application No [protected].

With reference above it has been understood that my application for the housing loan has been with hold for the reason that against my Credit Card No. [protected] ICICI Lombard Policy dues of Rs. 19981.00 are out standing. Regarding this I have lot of correspondence with ICICI Lombard. Copy of last correspondence dated 15th September 2009 is attached herewith. In short, I, neither have taken insurance policy from ICICI Lombard nor have given any consent for such type of policy.

Therefore kindly verify the case & give the clearance for my application for the housing loan.

Regards

Balasaheb Gangurde

Mob:- [protected]

Hi,
I booked my four wheeler policy with ICICI Lombard on 29/Sep/2011. I made a transaction through my HDFC credit card, my account got debited when confirmed from customer. But as per ICICI Lombard agents it is not reflecting in there system. So i re-initiated the payment same day, now later on came to know from one of there customer care agents that the A/C has been debited but because of there technical problems they were not able to list my transaction. Now its been more then 12 days i have been calling them daily but still getting fake promises from them everyday that they will resolve this issue by today evening. But still its a mystery till now what is happening with my policy.
Now i am loosing my patience & need to go consumer court & need to raise a complaint against ICICI lombard because as per RBI's new rule if customer's query's are not getting resolved with in 7 working days we can complaint against the organisation.

Please suggest me what to do & how to proceed further.

Regards,
Varun

Pls find the below mails for your kind perusal,
I am the customer of ICICI Lombard my mother was health policy holder of ICICI Lombard (4063i/HAP/W-537370/01/000 ).
She was admitted in the hospital for heart surgery .Since I am working in corporate company I used the my corporate facility of cashless with Bajaj Alllienz for Rs 3.00 lacs .Unfortunately my mother treatment was extended as well my bill also extended upto 7.00 lacs.During that time I spoke to my corporate office they suggested me that they will trying the corporate buffer I was in that impression I have not used and informed to the ICICI Lombard which my mother already existing policy holder ( 4063i/HAP/W-537370/01/000 ).

Later I had submitted all my bills to my corporate office to get the corporate buffer.But I couldn't get the same all my bill got rejected.

Then i approached to ICICI Lombard this all taken near about 200 days. ICICI Lombard rejected my claim mentioned in the bellow mail.

I am humbly requesting you to could you pls help in this regard take this into consideration since I had spent more than 7.0 lacs for my mother hospitalization though I am not affordable I had continued treatment for my mother unfortunate she was no more evenafter long treatment.

I had borrowed from different sources and I had continued the treatment bcz she is my mother I can't leave in between the treatment.
I fought for till the last minute to recover my mother .and my other confident to continue the treatment is ICICI Lombard is with me they will reimburse the eligible amount.

Once again I am sincerely requesting due to small reasons rejection shouldn't be happened .Kindly consider my case and do the needful.

Note : ICICI Lombard till now they not returned my documents ie bills ,reports and other related docs.

Regards
Sastry GS
[protected]

Dear sir/madam,
My wife was admitted in hospital for 10 days in August. After discharged i send all papers to icici lombard health insurane for claim.
Now icici lombard health say claimant had SLE dieses and we not paid for this claim.
Doctor give opinion letter that this dieses is not connect with previous dieses and its not SLE dieses.
Before this claim i received my privious claim payment in month of june. And that time doctor mention that the pationt had SLE disese.
So how can they pass that claim? And reject this claim?
And also i ask to icici lombard health that please provide your licence no., state of licencing, Doctor who reject this claim ragistration no., and give medical reson to reject my claim. But they are not give me any type of clearification.