ICICI Lombard Complaints & Reviews

As per interaction ID [protected] raised with ICICI LOMBARD till now money not refunded in my account already multiple times informed on help desk & also mail to customersupport
on 3rd march 2012 from my alternate email-id --amol.[protected]@relianceada.com still no response from ICICI lombard for twice transaction for single medical policy (4034i/FPP/05119215/01/000) .

ICICI credit card transaction details mentioned below



Card Number : [protected] - AMOL THUMBARE Date Ref. Number
Transaction Details Transaction Amount

Domestic Transactions
17/02/2012 74678722050069320558017 ICICI Lombard GIC LTD. F Rs. 10,436.00(DR)

15/02/2012 74678722047069309307127 ICICI Lombard GIC Rs. 10,436.00(DR)


as per credit card transaction details mentioned above from ICICI lombard twice transaction done for single policy(4034i/FPP/05119215/01/000) ,already ICICI LOMBARD MEDICAL policy renewed online 15/02/2012 through internet by myself .
Then why again on 17th feb 2012 transaction done for same policy again by ICICI LOMBARD MERCHANT via my credit card account

already same mailed to ICICI LOMBARD email id [protected]@icicilombard.com for refund my payment 10436 back to my credit card account ,now compaint id pending from around 20 days no response from ICICI LOMBARD .i want to raise complaint against ICICI LOMBARD for my payment refund




From

Amol Thumbare
MOBILE-[protected]
[protected]@rediffmail.com
another email--amol.[protected]@relianceada.com

Hi,

I have bought a Online Health Policy from icicilombard.com

I have made Payment on 15th Feb 2012 and did not get any response for medical check up and submitted a complaint (No: [protected]) on 22nd Feb 2012 to fix the medical appointment.
The medical test was conducted on 24th Feb and did not get the Policy issue details hence again one more complaint (No: [protected]) was submitted on 7th March 2012
Please get involved in this issue and help me to get the health policy as early as possible. Its almost 1 moth that I have made payment and also to get one policy already 2 complaints were submitted in ICICI customer support.

Note: Policy No W-6184800
Amount: 8623 RS
Thanks,
Sandhya
[protected]
sandhya.[protected]@wipro.com

sir,
kindly find the detials of claim which was given no claim in atachment . As with thought Reputed private concern services and explaning by the Relationship Manager of iciciprudental general insurance co.ltd. siliguri branch i have done this policies of Contractor all Risk policies so that i may get relive during unpredict circumstance of loss. but at the time of claim it was found that he and his company underwriter have given policies with excess claim as: 5 % of claim amount subject to Rs.20,200,000/- , in case of" Act of God' and Normal claim 5% of claim amount subject to minimum Rs. 50,50,000/- when asked to Relationship manager after receiving the policy together in front of agent, Relationship manager stated "that much minimum ie (Rs.20,200,000/-)and (Rs. 50,50,000/-) . amount is claimable deducting 5% from it". today at the time of claim of Rs. 5793164 it is found that this whole amount will be deducted from claim amount. ie claim amount should not be less then Rs.20,200,000/-. when i call for intemating claim they have sent made servyor and all and even ask me to send report of damages as if i will get for which i have to stop all site work for 45 days which was another loss for me. servyor also did not made Perfect servey and stated send report minimum report of damages so to get claim quickly. icici prudental general insurance by takeing insurance premium of rs.88,551/-( Eighty eight thousand five hundred fifty one rupess) for 6 month and giving all false assurance and tunning it to no claim at the time of claim to the work which is made compulsary to contractor to do by Govterment Order if it lies no safe futures just to take premium then why to buy insurance. my contract work of Rs.45052000/- in which fifty percent work was already completed and for which i have no risk remiming fifty percent was left for completion for which i have taken insurance.

if iciciprudental general insurance sell such policies to contractors then it is clean chit to deframe all moral value and order of goverment of india which safe guards to contractor, development to nation and other liabilites to complete work stands chitted by such insurance policies issued by icici prudental general company and its employes making fool to people who have less knowledge in insurance. if insurance is toll to make fool to people with less knowledge in insurance then why Goverment have made compulsary to do insurance to people with less knowledge. Is iciciinsurance company heiring such knowladgeble employs ie Relationship Manager, underwriter who is paid by company for doing a wrong interprate to sell policies which left policy holder nowhere in such times for claim. Is icici general insurance company know that people will never wast there valuable time and money to by insurance which will give no claim. icici general insurance company should show me such 50% of policies they have sold in this fisal year and policies holder have excepted it.

sir look into my matter and safe me from such chitters as for no one there is always some one to help and your precious cooperation in this matter will bring light to this matter of false sealling.

kuber raj rai
mobile no [protected]

DEAR SIR / MADAM,

FOR DOING ICICI LOMBARD RENEWAL AT DELEAR AGENT POINT THEY ARE CHARGED ME ADDITIONAL RS.50/- AS ADDITIONAL CHARGES. WHICH IS NOT AT ALL CORRECT THE ACTUAL CHARGES IS RS.598/- ONLY FOR INSURANCE HENCE THEY HAVE COLLECTED RS. 648/-.

THIS IS COLLECTED BY THE INSURANCE AGENT TO ALL THE CUSTOMERS, HENCE THIS IS TO BE AVOIDED IN FUTURE. AND PLEASE LET ME KNOW HOW TO GET THE RETURN AMOUNT FROM THE AGENT.
MY CASH RECEIPT NUMBER 23576 PAID AT NAGAPPA AUTO MOBILES AT KELLYS CHENNAI

REGARDS,
PRAKASH

I have been purchasing travel insurance regularly from Icici lombard for myself and for my entire family for the past 4 years. last year dec2011 I actually needed to use it. It was the worst and most embarrassing experience of my life. The company claims to tie up with UNITED HEALTHCARE in the US which is why i purchased this insurance. They even give you an ID card with your details and ID number with UH when you purchase your insurance. But this I realized is a big SCAM. When the time came to use the insurance, let alone letting me know of the benefits involved, I wasn't ON THE UH SYSTEM!!! They had no intimation of me as an insured party! I spent several days and hours with ICICI lombard from my trip abroad, i made calls to UH myself, but nothing got done. I needed a small surgery which needed a clearance. I can understand if they wanted to deny me that, but not finding me on their systems was just ridiculous. I had to come back earlier than scheduled to have the surgery done in mumbai. The only thing the claims dept was good at was to call/mail me to send them documents so that they could reimburse USD 35 out of the USD 135 that I spent at the OPD! My policy number was 4030/W-5230777/00/000 . Please do not ever buy insurance from them.

On 1st Feb. 2012 I had received a call from Mr. Salil whose Manager's Name given to me was Mr. Ashok Naikode (Emp. Code No. 96456) from ICICI Lombard & had offered to increase the health insurance cover to Rs. 8.50 lacs on my existing Health Insurance Policy No.4034i/HIR/05056154/01/000. On my acceptance of terms & condition as explained by Mr. Salil, I had give go ahead for charging Rs. 3033/- to my SBI Credit Card No. xxxx xxxx xxxx 5061 but till date no Receipt for the charged Premium amount Rs. 3033/- is provided nor any document acknowledgement for receipt of payment is received. Copy of Credit Card Statement is also attached for reference which clearly shows that the amount of Rs. 3033/- is charged to my Credit Card.


I had listened that the all ICICI Brands be it CREDIT CARD or ICICI BANK or ICICI LOMBARD is run by bunch of theives but have experienced the same for the 1st time. When I called their Toll Free No. 18002666, Their Executive named Ms. JOYCE put me on hold for more than 45 minutes & also promised to call back but not called back.


I have no doubt in saying the the services of ICICI Bank is of 3rd class quality & prompt me to approach Consumer Court to get the refund as well as compensation for mental harassment.

We had taken a mediclaim for the full family & when my husband was hospitalized, we were denied the money. I have attached the letter send to them by my husband. Now, when the claim is due for renewal, they have started calling us for the same. We have been paying them for 2 consecutive years.


June 7, 2010
To
ICICI Lombard i-Health Care
TGV Mansion, 5th & 6th floor,
Khairathabad,
Hyderabad 500004.
Sub. : Family Protect Premier Policy No.4034i/FPP/B[protected]/01/000.
Dear Sir,
I was hospitalized on 17th May for abscess in the scrotum and was hospitalized in Hinduja Hospital, Mumbai.
I am enclosing all the documents required by you to clear my mediclaim.
1. Letter from Dr. Avinash Katara, Hinduja Hospital addressed to you. (ICICI Lombard).
2. Inpatient Final Bill (Detail) – 3 pages
3. Service Voucher No.ORE182311/10 dt. 17/5/2010 for Rs.900/-.
4. Chemist Bill no.11391 amounting to Rs.1396.20
5. Citibank ATM receipt.
6. Outpatient Receipt/Debit Note 33510 dated 19/5/10 for Rs.360/-
7. Service Voucher No.ORE187893/10 dt. 21/5/2010 for Rs.550/-.
8. In Patient Settlement Voucher for Rs.31,788.00
9. Inpatient Final Bill (Summary) – 2 pages.
10. Information regarding Pending Reports – 2 pages.
11. Histopathology Report.
12. Micro TB Culture Report.
13. Microbiology Report.
14. Culture Anaerobic Report.
15. Hematology Report.
16. Biochemistry Report.
17. ECG Graph.
18. Discharge Summary / Card.
19. Xerox copy of ICICI Lombard Health Care Card.
20. Xerox copy of ICICI Bank Statement dated 18/3/2010.
The above mentioned policy was renewed on 15/2/2010 and the verification was done on the same date by Mr. Dinesh Gharate and Mr. Akash Kulkarni. When I received my bank statement, which I have enclosed for your reference, I called your office to enquire about the EMI deductions, etc. They informed me that the process was on and I need not worry.
When I was hospitalized on 17/3/2010 at Hinduja Hospital, my wife called your office to enquire about the claim procedure, she was shocked to hear that there was no policy taken on our names. After a lot of phone calls and correspondence through internet, they told us that there was a mistake on their part and would rectify the same. They then send us the policy no. and details through courier and internet, but the date of commencement of policy was 18/5/2010.
I have yet to receive my other renewal policy taken for my children Dhiren and Dipti.
Please process my claim and oblige.
Thanking you.
Yours truly,

(Bipin S. Talpade)

Encl. : As above. (24 pages)

My claim No.[protected] was rejected by ICICI-Lombard since they consider this policy as 3rd yr policy.”

I would like to state that this is not a 3rd year policy as considered by ICICI-Lombard and it is now 5th year policy as Ias illustrated below :

Policy Taken on end of Year Year
23-Jun-07 22-Jun-08 1st Year
23-Jun-08 22-Jun-09 2nd Year
23-Jun-09 22-Jun-10 3rd Year
23-Jun-10 22-Jun-11 4th Year
22-Jun-11 22-Jun-12 5th year

I have been renewing my policy without any break sinde June 2007. This itself is aa testimony to the fact that it is now 5th year policy and not 3rd year as considered by them.

Please note that the above cashless mediclaim policy is renewal of my policy 4034/FPA/02321927/00/000 taken on 23rd June 2007 and I have been renewing this policy without any break. In this connection, I also would like to bring the following exclusions covered under the ICICI-Lombard Family Protect Premier Policy Wording under clause 3.1 and the relevant extract is reproduced below:

"This exclusion shall cease to apply, subject to the exclusions mentioned Sub-clause 3.4, if the Insured has taken a Healthcare Policy from the Company and has been covered under the Policy, without a break, for a period of 4 consecutive years immediately preceding the Period of Insurance"

Considering the above facts, the reasons given by ICICI Lombard in rejecting my claim is baseless and they have become more skeptical in settling my claim.

Hi Sir/Madam,

This is to inform you that I had taken a policy @ ICICI Lombard Health Insurance (Nirmaya Policy) last year in respect of my daughter Ms. Surbhi Sharma bearing Policy No. 4015/0002352/03/000.

I had submitted all my original bills, proofs and presciptions at your branch situated at ICICI Lombard, Nirain Manzil, 3rd Floor, Barakhamba Road, New Delhi - 110001 on 30.12.11 with Mr. Deepak Khanna

But till date I was told that we already forward a request for funding of this policy to the concern but still the same was not received only after getting funds from the concern, we are going to process your claim.

We I tried you toll free number [protected] several times but always found busy.

Please help me in this regard and please update me the currect status of my claim.

Regards
Sameer Sharma
[protected]

This is for 'ICICILom=[protected]' Refund for PNR PCIIAQ, PZOVBF from Jet Airways cancelled on 23rd Dec 2011 for flights on 26the & 27the Dec 2011.

Received the refund from Jetr Airways on thee same day, but, refund from ICICI Lombard not received yet.
It was left, as might take time. But, when I checked the refund status again on my cards on 26the Dec 2011, I didn't found the same and contacted the ICICI Lombard on Phone support. I wrote a mail on 26the Dec. 2011 which replied back:

With reference to your e-mail regarding policy numbers 4110/D-00013/324442/00/000, 4110/D-00013/324443/00/000, 4110/D-00013/320961/00/000, 4110/D-00013/320962/00/000, 4110/D-00013/320963/00/000 and 4110/D-00013/320964/00/000, we wish to inform you that your said policy has been started on 26-Dec-2011. Hence we unable to process your request for policy cancellation

Thereare, two more conversations were taken with the ICICI Lombard on 4th Jan 2012, which rendered no result.

Please note that, there is no information available during the entire online cancellation process at Jet Airways website, to cancel the Insurance.
Also, not any information is printed on the cancellation slips issued by the the Airline, that, to do a different process for ICICI Lombard cancellation.

As at the first instance, the cancelled travel ticket can not have the question of starting the policy. Therefore, the refund of premimum paid must be refunded to the respective cards paid from without any delay.

With kind regards,
Brijesh K Aggarwal

Last year I took ICICI Lombard parental insurance(Comprehensive) package for my parents through the company(Wipro Technologies) I am working in. I was not aware that I have to cancel registration as I dont need this policy anymore.

Kindly help me for the same.

Thanks,
Neha Soni
Wipro Technologies.
email - [protected]@yahoo.com

This is a totally useless courier service. Incompetent and no wonder the icici Insurance company is using this courier, because the people representing icici auto insurance are also incompetent and very rude who dare to slam the phone on your face !!

My auto insurance was supposed to end on Jan 1st 2012. Since november 2011 i started to get the calls from all the auto insurance companies everyday and every hours for renewing the insurance. Finally I changed my insurance from hdfc ergo(didnt have any issues with these people) to ICICI lombard(big problem).

The ICICI representative came to my company and collected the document and cheque. Till then the ICICI on call representative used to call me and pester me to submit the document everyday. I asked both the on call and on field representative to no submit the cheque now and submit it only on dec last week and they both agree without any problem.

Suddenly on 1st week of december i got a sms stating that the cheque has been submitted to back !! (first googly)
Somehow i managed to collect the amount and deposit it in account in time !!

On 14th dec i got an sms from ICICI lombard - We have dispatched your motor policy on Dec 12 2011 by EXPRESS IT vide AWB No. [protected] and should be received in next 7 working day. till date there is no news of policy. I checked on their website for this AWB number and it says - no information !!

I called the CMH road offfice ICICI on call representative - Snehal - Before i completed the complain, she inturupted me only to say, "Sir, what do you wany?" in a very harsh and rude tone i have ever listened to by a oncall representative. This tone was not there before i selected the insurance. I was irrated and told her the entire story. She slammed the phone on me !! I called back and spoke to Kavitha - Hyundai insurance team. I asked her to give their managers number. She refused !!
I am planning to go to CMH road office and blasting them on monday. Imagine if i am having this problem now then what would i face if i go for a claim settlement !!

Totally sick of these people !!

My name is SUDHISH OJHA.I have purchased Rishtey Policy 4034i/RIS/W-1407589/00/000 as on 14th December 2009 from ICICI LOMBARD at a cost of 24,568 INR for a payment term of 2 years ending 14th December 2011 .6 months after purchasing this product from ICICI LOMBARD they have stopped this product without any intimation written or over phone.Now when after 2 years when i am asking towards renewing this product they are saying it cannot be renewed.

They are suggesting me to take some other products of 30,000 INR since they have closed this product.Why should i pay for ICICI LOMBARD mistake.Either they should renew my product or refund my money 24, 568 by paying the interest with compensation.

I will not spare ICIC LOMBARD for there mistake and will sue them in court for all the panick and cheating they are creating in INDIA in the name of INSURANCE.

I request Consumer Court to sue this company and bring them to court and give justice to lakhs of sutomers like us.

Thanks & Regards,

Sudhish Ojha
Mobile :[protected]

Dear Sir/ Madam,

Following are the sequence of events in regards to my complain against ICICI Lombard Health Care.
1. On 7th August 2011 I have been admitted To Sane Nursing Home after complaining of chest pain.
Doctor inform that I had a massive cardiac arrest and started treatment. And after treatment I have been
discharged on 12th August and after follow up check Dr. Sane send to Hiranandani Hospital for Angiography.
I admitted on 26th August for Angiography but later Dr. Rahul Gupta fond three deadly blockage and did angioplasty and put three stent. Total cost is Rs.444418.00. Out of total amount Rs. 200000 cash less was settled by my company Insurance New India assurances company LTD (TPA E-Meditek).
I have a personal Insurance with ICICI Lombard Health care. So I put a claim for rest amount of Rs,244418.00 to ICICI Lombard Health care. They send some query about documents and after sending also they are not ready give me the claim amount because of documents are not proper. Problem is that Icici Lombard all offices in mumbai only claim department is in Hyderabad, So Its very difficult to communicate with them if there are any confusion. So I have frustrated with service they have provided me so far and I have taken loan from some where which I am paying Interest every month. I am very upset about this and because of that I may be admit once again.

Warm Regards

Biman Roy

biman.[protected]@renaissancehotels.com

Sir, I have taken on line health insurence policy family protector plan from ICICI Lombard. During on line transaction, wrong age group selected by ICICI person & quoted wrong premium. so policy becomes wrong. Now I want correct it or cancel the policy, but ICICI lombard not supporting for the same. Now tell me where to complaint against ICICI Lombard. My policy no. 4034i/FPP/W-5163112/00/000. Please give procedure to compliant.

I am Narendra Motiram Panchal wants you to inform you that icici lombard health insurance company offered me by online a heath insurance policy on 3rd june 2009 on behalf of my icici credit card no-[protected] on installment basis,health insurance policy no.4034i/CHT/04748336/00/000 ,but after some time credit card company send me sms that we cant give you a installment facility on your credit card so please meet your merchant. then i was contact on phone to malad branch and told them that if i didint got installemtnt facility then i dont want this policy i cant afford, from lombard told on phone ,ok we will disscuss with them. but when from credit card compny send me a statement and shown that they had already paid to lombard directly rs.10435/-to lombard.without my permission.then i went to lomards Mahalaxmi branchon 30 th june2009 and given a return complaint and i got request no.10709288.i send mail. i went to andheri branch ofice, malad w branch office, then andhery telly gally office, thanan teen hat naka branch ofiice.i told them that find out my VRS with your company.but all they were ignored.they told me now that send a mail so now i had sended this mail so please help me out.its not my fault nor I was a defulter to credit card you can cheque records.now from credit card company had harrested on phone and told first do a payment otherwise do a settelment. why sir if i am not in fault then why i do so.please think on my mail and please do needful.

ICICI LOMBARD FAVOURS ITS CORRUPTED STAFF. NO ACTION HAS BEEN TAKEN BY THE CO AGAINST THEIR EMPLOYEES FOR THE
FRAUD DONE BY THEM & IF THE FRAUD IS DONE BY THEIR AGENTS CO IS READY TO TAKE ACTION AGAINST IN POLICE.I HAVE VERY
BAD EXPERIENCE.IS THERE ANY AUTHORITY TO TAKE LEGAL ACTION AGAINST THE CO FOR FRAUD DONE BY THEIR EMPLOYEES. PLS
TELL

VIJAY KUMAR
[protected]

car insurance policy no.MI[protected] car no. MH-31 AG 6806 for the period 11 july 2010 to 10 july 2011, proposal date 12 may 2010,
i had insured my car referred above, i baught this car in july 2000, & since then had comprehensive insurance policy, i went to USA on 11 april , with instructions to my relative to renew this policy, accordingly , he contacted the agency over phone, but they didnot respond,
i returned to INDIA on 11 october 2011, immidiately contacted agency, i was told that since this policy has lapsed, it can't be renewed now, & i can't get the comprehensive cover for my car now, even the third party policy is also not being issued,
hence i am not able to use my car , without any insurance, i am a senior citizen(63 yrs.)
i therefore request you to kindly look in to this matter & advice immidiately,
Avinash Bhusari

sir
This is to inform you that I am, Kanchan Kumer Dey a madiclame Insurence holder of ICICI Lomberd bearing the mediclame Policy number[protected].
I am a patient of Brain tumer and now I am passing through the treatment since last eight monthes. After my Brain surgury I paid a huge amount of Hospital Bills,
after few days of surgery I submit the hospital Bills to get the amount of Mediclame from your end through the SERVICE REQUEST NO.14071172.
Now a days I am under treatment.
I submitted all the relevents documents few monthes ago, and i send email for checking status of my claim To ravi.[protected]@icicilombard.com as per suggesion of help desk number 18002666 on 6 oct 2011 but I cuold not get any kind attention end even a telephone calls.
As my further treatment is too much expesive and I can not affort it, if I can't get any mediclame amount from your end.
So, I hope I will get your Kind co-operation for that matter as soon as possible.

Thanking you,
Yours faithfully,
KANCHAN KUMER DEY
mobile number [protected]

A TRAGIC STORY

2005- A person with good health condition approaches ICICI BANK for housing loan. A ICICI LOMBARD HEALTH PLAN sold to the borrower. Borrower purchase the policy in fear that his loan case will be rejected.

2008- A healthy insurer visit PACHMARI also visit the CHOURAGARH.

2009- Person is suffered with Kidney Problem - so called Polystic Kidney which he does not the meaning also.

2010- Person get admitted in Hospital & started Dialysis . Expenses about 3.5 to 4 lacs on treatment.

2010- Person get delighted by finding the policy kept in cubboard.

JAN 2011- Claim was made with ICICI Lombard HOPING THAT HE WILL GET MONEY FOR TREATMENT.

JULY-2011 - PERSON LEFT FOR HEAVEN

OCT-2011 - COMPANY HAS NOT CONFIRMED HIS FAMILY WHETHER THEY WILL GET CLAIM OR NOT.

HIS WIFE IS UNEMPLOYED BECAUSE OF BAN OF MAHARASHTRA GOVT ON APPOINTMENT ON COMPENSATION GROUND FOR 1 YEAR.

ALL DUES ARE EXAUSED IN TREATMENT.

MORAL OF THE STORY "DO NOT BUY ICICI LOMBARD POLICY" OR GET THE POLICY BY GETTING MEDICAL EXAMINATION.