ICICI Lombard Complaints & Reviews

SIR
My auto had gone under a minor accident a month ago.We have registered a claim to ICICI LOMBARD helpline.The complain no is MOT02109654.but unfortunatly after several reminders to the local officer Mr Alok Kumar Pandey and Mr vivek we have not received any survey till date.after several complaints to above officer.It seems that they are misguiding us on the Issue

Had insured my unit - The Littel Factory with ICICI Lombard. At the time of taking the cheque and discussions, something else was committed. Last year, there was an unfortunate incident and fire at the premises.

It was shocking how ICICI just ran from it's responsibilities.

I have written several times to the authorities. But they have not responded satisfactorily. Many mails/couriers have been sent to them but to no avail. A few conversations are being attached herewith.

I am hopeful that something will be done in this regard.

Prakash Gupta
[protected]

Hello Sir/Madam

Greetings !!!!!!!

I have an insurance policy from ICICI Lombard ( Policy number 4034i/FFH/W-021631/03/000 ).
I made a payment via cheque (ING Vysya Bank cheque no .156371 Rs 5920 dated 2 june 2011 ).Cheque amount is also deducted from my bank account.
But till date ( 7th july) my policy is not renewed . Company people say it is expired. No body giving me proper answer.
Please help me on this.

Regards
Neeraj Sharma ( A customer of icici Lombard for many years)
[protected]

Dear Sir,
Greetings to you,

I am forced to register my resentment & complaint to get attention from higher authorities from ICICI Lombard insurance. Now days, everybody is irritated to receive unwanted calls from people selling insurance, loan, telecomm products or various other offering. There should be a limit, some strict code of conduct on unauthorised interaction for these tele calling agencies & individuals.

I am receiving end number of calls from this particular number [protected] selling ICICI Lombard insurance, since past one month. They are arogant people, not ready to hear & determined to call me 4 to 6 times daily (at odd hours), although I informed them that I don’t require any such product or any investment related offer & was never ever interested to avail any kind of relation with this particular company. Please help me to share my views with concerned authorities at ICICI Lombard to do the needful.

Thanks & regards

Sanjeev Bhakhri
[protected]

My Motor vehicel bearing Number TN32C9165 met an accident on 27.4.2008 and the intimation was made to the ICICI Lambord insurance company on the same date. The vehicle was sent to authorised service station for repair works on 29.4.2008. The above vehicle repair charges come to Rs.66498(Carriage Bill only) and other repair charges, recovery charges, come to Rs.20000/-. The vehicle was ready after repair on 03.06.2008. But the insurer will not made any payment to the carriage. So I had pay all the expenses and take delivery of the vehicle. I had made request to the above said insurer about the claim several times, they will not take necessary action to settle the claim. After three years they had sent a cheque bearing number 135190 dated 20.4.2011 to my address by courier for the amount Rs.38842.00. They will not issue any survey report. only half of the amount will be sanctioned and for the claim they will take three years. ICICI lambord a fraud company on settling the claim amount to the policy holder.

My Motor Policy No.MOT00774716
Claim Number : 3003/52721447/00/000
Branch Office : Pondicherry
Surveyor : Mr. Ayyappan of Cuddalore

I would like to draw your kind attention to misleading policy wordings of ICICI Lombard General Insurance Company Ltd. This is regarding health insurance policy#4034i/FFH/W-1815226/01/000 sum insured (Rs 3,00,000) renewed on 13th June,11 for Rupees 5,920. I included one extra member in the policy this year & paid an additonal sum of Rs 1,400 for the same.


As per their renewal benefits stated in the policy wordings: "A customer is entitled to receive an additonal sum insured of 5% for a claim free year" I didnt make any claim last year & as per the policy wordings i should have been given an additonal sum insured of 5% on 3,00,000 amounting 15,000 & ideally my renewed sum insured must be 3,15,000 but they didnt increase the sum insured.

I made several calls to the customer service team & droppeed several emails to them but so far all in vain. Their senior managers are either busy or they dont come to attend the call. I would really appreciate if some one could please look into these misleading policies of the health insurance companies & provide us the immediate resolutions.

I purchased health policy for my mother.The base plan for cover 300000. was suggested with top up plan of rs 800000 cover.A medical chekup was required by the company but company did not manage medical chekup.But amount of rs.3033 for top policy was deducted from my acount.I call several times for medical chekup but failed.Now i want to refund my premium for topup plan because without base plan top plan is use less.policy details are as follows.
Name of insured- Shashi Prabha
date of birth[protected]
Age- 52 yrs
policy no-4113i/XOL/06022141/00/000
premium-3033 rs
mobile-[protected]
[protected]@yahoo.com

Dear Sir/Madam,

I, Amal Kannan, would like to inform you that, I am having a Health Insurance Policy in your esteemed ICICI Lombard Insurance bearing policy no. 4005/M/0000009/84855,
claim no. 70211647

I met an accident on 07.02.2011 and there was a fracture in my wrist. So, i was admitted in Columbia Asia hospital and undergone for a surgery. Since the charges of the hospitalization was so high I was discharged on the same day. Later, I claimed the bills through Professional courier (Consignment No.[protected]) dated 26.02.2011. After sending a courier to your company we got no response from you that too when we spoke to your Customer Care Services we came to know from your representative that after 60 days he/she will give the confirmation. But, no response from your side. When we called again to your representative they are responding to us that, your form got rejected and as per the terms and conditions they will refund the payment when the patient got admitted in hospital for more than 24 hours. But, in my case it was 22 hrs hospitalization was recorded.

Since, you have a very good reputation in the market I made a policy and also referred most of my friends to join the same even i refererred my dad's company to insure their employees for the same. When i got the negative response from you i am totally disappointed. You are not asking it is a major or minor accident you are just relying on the timings. If you are providing this kind of a serices to the clients then it will be a big disappoint to them. Insurance companies should be transparent especially medical insurance as people are totally relying on your services that too your firm is a well reputed then you should be more responsible towards the clients. If we call to the concerned, the response is so bad that the way they speak to us is taking our mood to the other stage. Whenever we call there is only one response from your customer care services is "I WILL CALL BACK LATER AS WE ARE NOT GETTING THE DETAILS IN OUR SYSTEM". So, please look into this matter seriously and do the needful for the same at the earliest.



Regards,



Amal Kannan
Landline No.[protected]

Mobile No: [protected]/ [protected]

Regarding the cancellation of my travel policy number 4050/2069944/00/000 and according to your mail on 9 may 2011 I the customer care team was to get in touch with me in 48 hours and today it has been one month.
There has been no reply to my previous mails and I am extremely unhappy and angry by this ignorant attitude of icicilombard towards my continuous requests.When I had taken the policy from your company executive I was assured that in any case of denial of my visa my full premium amount will be reimbursed without any problem but it seems nobody at icicilombard seems to care after they have made their policy sale.This is my last and final mail to you after which I will have to approach some legal authority.
Sincerely
Gaveesh Jain

DEAR SIR,
in year 2005 i got call from customer care of icici lombard regarding mediclaim policy and trusting name of icici i agreed to took the policy.i paid premium for 2 years and in year 2007 end i suddenly fell seriously ill and hospitalized for 1 month. this is time when i need my money back as i am only earning member and my father is also retiered and hes heart patient,,,intead of helping me the put my mediclaim on hold,,i had submitted all hospital documents and requested them that if they had any doubt they can consut hospital ,,lastly their team doctor contacted me on phone and asked to meet but without meeting he send report to icici lombard.i donno what has happened by my claim is still in pending...sir as i told i am only earning member so this money matters to me and my family.
if i would have been ill before issue of policy i should have myself approached icicilombard for taking there policy,,this is not humanity and very bad teasing innocent people
please help me sir
MY ICICI LOMBARD POLICY NO: 4034/FNP/00493277/00/000 AGAINST WHICH I FILED THE CLAIM

SANDEEP SINGH
[protected]@rediffmail.com

Dear Sir,

This is to let you know that i had insured my Motor vehicle (2-wheeler) from ICICI lombard general Insurance. On 20th of May. i registered a claim against my Vehicle. But during the inspection procedure, i came to know that my ploicy is yet to be confirmed in the system.

Could you please let me know that why its still to be confirmed in the system as i got the original document and i also paid the money..br...

HI,
I, LALIT SONI having CHEVROLET SPARK WITH REGISTRATION NO-DL6CJ8619, met an accident on 2/06/2011. I took my car to CHEVROLET workshop immediately and left car there for inspection and repairing purpose. There inspector MR. JUGAL KISHORE after inspection said driver side door damage claim can't be sanctioned because it got damaged when i opened door after damage.This is simply illogical and nonsense,why will someone try to open door when you have car at your door-side and there is no space for even air to pass. One more thing, even i am an engineer and i claim none in this world can say the type of sharp bending occurred to door can happen by opening the door. lets put the same FENDER and open the door, if such sharp bends occur i will pay double the claim amount.
I talked to MR. RAJIV(MANAGER AREA HEAD) and i was disappointed with the way he talked, i mean i felt like theses guys have recruited all ill-mannered guys. He was not even interested in listening to what actually happened he just kept saying "YOU WON'T GET CLAIM FOR SAME". These guys doesn't know how to behave with customer.
i am expecting a positive action from your side asap.

LALIT SONI
REG NO- DL6CJ8619
CLAIM NO-MOT02059423
WORKSHOP- MOTI NAGAR CHEVROLET
MOBILE NO-[protected]

Date of policy purchased Dec.2007 policy no. 056/ccsm/1015543/00/000 five years coverage one time payement. Transplant done on 26.8.10. In ILBS hospital Vasant kunj New Delhi develpoed ARDS and remain on the venetelator for 2 months and three months in the hospital My wife donated the liver. My total expenditure was near about eighteenlakhs I was not working and took loan from my near and dera ones for the surgery with hope that will get the claim and will repay the amount and now the company is refusing to pay the claim I have no answer to give to my realtives I am not still in the codnd
Sanjay Arora
[protected]

Me & my wife obtained overseas travel insurance policies, 4030/2915006/00/003 & 4030/2915014/00/003 on31.5.2010 and went to USA on 14.06.2010. We met with an accident (got drowned) at Orlando on 05.07.2010 and lost our Indian Passports duly stampped with USA visitor's VISA. We got duplicate Passports issued from Inidan Consulate General, New York's Office on 09.08.2010 and returned home on 26.08.2010.
Upon returning home, we contacted ICICI, Lombard, Landmark, Vadodara Executive, Mr. Heemesh Shah, for claiming reimbursements under the Policies for the losses incurred. The Executive visited my residence in Vadodara soon after PARUSHANAS and collected relevant original documents from me. These included:
(i) a copy of a letter adressed to my Hotel at Orlando about the occurance of mishap; (ii) the Original Money Receipta for payment of duplicate Passport Fees; (iii) the Original Money Receipts for obtaining new I-94 cards issued by US authorities upon arrival at New York; (iii) a set of papers submitted to the US Ambassy in Mumbai on 14.08.2010 from USA to intimate about the loss of VISAs; (iv) a copy of letter dtd. 04.08.2010 addressed to ICG, New York intimating about the loss of Passports; (v) two copies of applications dtd. 03.08.2010 filed with M/s. AMTRAK (a Railway Company), USA intimating about the loss of rail tickets; (vi) the Original copy of the Report Information and Victim's Bil of Rights issued by the Sheriff, Los Angeles, USA against my lodging complaint for loss of Passports (Report No.[protected] dtd. 06.07.2010). Mr. Shah suggested that the claim was in order and would be approved in about a fortnight.
On 20.11.2010, after hactic persuation, an e-mail was received from Vadodara Office, conveying decision that the claims were rejected on account of (i) delayed filing of Police Complaint and (ii) loss occuring on account of negelegence. For this purpose my letter to Hotel Comfor Inn at Orlando was relied upon. I realized that a mistake had occured about the date of mishap in my said letter ( the date was shown as July 4 instead of July 5). I soon sought to rectify the mistake. I contacted a Lombard Office in Fort, Mumbai for proper guidance and was advised to contact M/s. Europe Assistance. We did so and exchanged correspondance with them from November 2010 till April 2011. M/s. Europe Asia insisted upon some documents, specifically a letter from the ICG, New York and the Original Police Report. Though greatly explained, the matter remained unresolved.
We have now approached Cosumer Support, ICICI Lombard since 22.05.2011 but the matter is not at all moved.
I will be obliged to submit all the information in details with documents, if your Office deems it fir and considers that undue harressment is caused to me.
Thanks and regards,
(Ref:Our Clsim Case Nos. are M 009536.57 and M 009535.12)
Avadhesh Buch & Kishori Buch

Dear Team,
I have submitted my claim on 21 April,My claim request number is[protected]. But till date I couldn't receive any positive status.its almost 40 days spent but they didn't resolve my claim.Team plz help me and resolve my problem.

Regards
Gaurav Garg
[protected]
garg.[protected]@gmail.com

Dear sir,

Iam a ICICI lombard customer since 1998.In 2009 sep iam having a mio cardial infraction and admitted to icon hospital in Dombivli.they suggested for open heart surgery which iam not agreed and gone for second
opinion. doctor suggested me not to go for any surgery and it can be cured my medication, All the expenses
were re imbursed by the company for all my medical expenses .during renewal of policy company has rejected by saying that iam undergone ANGIOPLASTY . so many times iam requested the company to
re instate my policy or otherwise cancel my family members policy.Iam saved the money of insurance
compny by not going for angioplasty /open heart surgery

suresh nair. b503 green park gandhi nagar dombivli( E ) E mail [protected]@yahoo.co.in















during

I purchased new Car I10 alongwith Motor Insurance from ICICI Lombard, as per detailed given
below :

Model : I 10
Date of Purchase : 21/11/10
Vehicle No. : HR 26 BG 1261
Cover Note No. : PL 9068590
Claim ID No. : MOT 02020337 dtd. 4/5/11

1. Car Accident Situation

Car was hitted in the evening of 2/05/11 from the left side. Front Bumper (left side), Left Head Light, Bonet from left side and left side mirror has been effected.

Post Accident Repair

After getting the car repaired from Hyunduai workshop (Orion Automobiles - Gurgaon) left side mirror was not repaired / replaced. On enquiring from workshop and thereafter from your surveyor Mr. Anshu and also Mr. Siddharth I have been told that side mirror is not having the acciddent impact.

It is very straing to know that whole left side accessories (Bonet, Head light, Bumper) is affected badly and mirror is not effected. Moreover, in the first look nobody can deny the facts that if all the accessories is hitted from left side then how can left side mirror can be left.

Insurance people are saying that it is a duty of Workshop Advisor to guide the facts. Whereas advisor is saying it is a surveyor’s job. Between both the agencies customer is being treated as a FOOTBALL.

2. Shockers of Diggy (Back Door)

Shockers choked due to manufacturing defect and it has been reported on the same day on which the vehicle was handed over for accidental repair. After one month we are being giving only assurance despite of many visits to workshop for change of shockers.

REQUEST

You are requested to please issue the instructions, duly intimated to me, to the Hyundai workshop (Orion Automobiles – Gurgaon ) either to repair or replace the left side mirror at the earliest.

Thanx& Regards,


Naveen Chawla
[protected]

Dear Sir,


We have our Mercedes car no. CH-04 L 1888 insured from ICICI Lombard Gen. Insurance Company under cover note/Policy no. 3001/61366339/00/000. We want to inform you that the tyre of said car was punctured and ultimately completely destroyed on dated[protected]. In this regard we contacted to the Insurance company to settle the said claim (Appox.15000/-) against damaged tyre but after the survey conducted by the surveyer of the Insurance company they informed us that our claim not comes under the insurance Policy.

While our claim is a genuine claim and comes under the norms of the policy. Therefore you are requested to intervene in the matter and arrange to settle our claim immediately.


Thanking you,

Truly Your
For Indian Herbs Specialities


(Sushil Kumar)
[protected]

Encl.

1. Letter written to Insurance co.
2.Copy of the Cover Note/Policy.
3.Registration Certificate of Car.

PLEASE AWARE FROM ICICI LOMBARD HEALTH INSURANCE

MY FRIEND HAS TAKEN HOUSING LOAN FROM ICICI BANK LTD. AND HAD BEEN FORCEFULLY GIVEN A CRITICAL ILLNESS POLICY FOR RS.5 LACS.
WHILE TAKING POLICY MY FRIEND WAS UNAWARE THAT HE HAS POLYSTIC KIDNEY. IN THE YEAR 2010 JUST BY SUFFERING WITH FEAVER HE GET CHECKED THE KIDNEYS AND FOUND POLYSTRIC. IN YEAR 2010 AUG HE STARTED DIALYSIS AND NOW IS IN CRITICAL CONDITION. HE CLAIMED TO WAVE OFF HOUSING LOAN OF RS. 3.50 LACS AND REFUND OF 1.5 LAC. NOW ICICI LOMBARD IS STATING THAT POLYSTIC KIDNEY IS INBORN DEFAULT AND CAN NOT BE CLAIME. ICICIC LOMBARD SHOULD TAKE MEDICAL CHECK UP WHILE ISSUING SUCH A POLICY. SO MY FRIENDS BE AWARE OF ICICI LOMBARD

CLAIM AMOUNT NOT RECEIVED EVEN AFTER 3 YRS
Hi,

I claimed for my accidental m/cycle and insurance amount for that with the policy number 3005/[protected]/B/[protected] dated 18 Sep 2007. Everything has been finished and verified and till date i have not received the amount in spite of several requests. Very idiotic irresponsible service from ICICI. Never take insurance from ICICI Lombard.

Regards,
Nathu Singh