ICICI Lombard Complaints & Reviews

icici lombard shop insurance — regarding bad behaviour

i am a leading busineesman with having 30 shops and 15 godowns in transport nagar lko, have talked today to ur gomtinagar office regarding insurence of fire & theft to garima yr executive to know the procedure of yr company regarding above insurence garima has talked to me and told that i will tell u in one hour ofter giving my detail for insurence then she phoned me and asked to talk to her senior h etalked to me very rudely and said we dont cover shop owners insurence then i asked that what type of insurence u people covered as i was in mood to give u the businees he replied we dont provide such type of insurence very rudely this i cant expect from u people as i have diffirent kind of bussinees all over the city and i am existing customer of icici lombad but ofter this mom ent i wiil see that no body from my group will take yr services any more

Dear,
I(faiza suhail) having a car insurrance policy from icici lombard from continous last 3-years, my last policy from icici no 3001/50334390/01/000 for the year[protected],
On 19th-april-08 my car properly standing in authorised parking at church mission road fatehpuri delhi-06 was hit by other car very roughly and caused severe damage to my car i claim to icici lombard claim no provided to me is MOT[protected] at the time of servey I tells all the truth to the icici server executive how the accident took place after waiting for 2-months the icici lombard has refuse my claim and giving me lame excuse that your car was standing to authorised mcd car parking that's why icici was not liable to pay inssurrance claim and know u can fight with mcd or the contractor of the parking to recover the damage for your car, now pls tell me what can i do ? as i have paying only the charge using the premises of the parking not for car inssurance to parking.
thanking you and waiting for your favorable reply
my contact no is +91-[protected]

ICICI Lombard — refusal of accidental claim

Dear,
i had already posted my complaints against icici lombard but yet i have not recived any reply from icici lombard pls tell me what can i do now ?

SUB: Redressal of grievance against ICICI LombardMotor Claim No. MOT01183550 Policy No.3001/54531759/00/000

Sir,

This is to bring to your kind notice, an alarming case of “Dishonouring of the Terms & Conditions, ” cited in the contract signed between the insurance company (ICICI Lombard) and the client (Mr. Binod K. Jain). While insuring a vehicle, the said insurance company assures to cover all risks the vehicle is insured for, vide the terms & conditions clearly stated and under the regulatory jurisdiction of your organization.

But, when it comes to the payment of insurance claims, the same company drags it’s feet by delaying the settlement by the non confirmatory attitude of it’s officers, the devious play of agents (out sourced) assigned by them to verify the authenticity of the claim, which exceeds the limits of obnoxious, high handed and condescending manner in which the agents of the company question, threaten and behave during the said process.

Please find given below the sequential flow of events leading to the harassed state that I am in at the moment and which has led me to knock for justice at your door.

On July 05, 2009 I left Delhi on a day return excursion to Haridwar along with my friend (Sumeet Bali) and another gentleman (Dr. Goel from Meerut). My car (Make: Skoda Octavia) bearing registration number DL 6CJ 5913 was being driven by my friend Mr. Sumeet Bali. On the return leg of the journey on the same day, the aforesaid vehicle met with an accident on a culvert between Deval & Ganga Barrage on Bijnor – Meerut road.

Near the culvert, a cyclist suddenly came on the road in front of our car and in order to avoid hitting the cyclist my friend who was driving the car swerved the car to the left and lost control of the car. As a result the car fell off the culvert to a depth of approximately 25 feet and landed sideways on a bed of rocks and overturned, finally to land on the wheels. The car was badly smashed but thankfully all 3 o[censored]s miraculously escaped unhurt.

The police came immediately and called for a crane and hoisted the car out and then we got the car loaded on a truck, which ferried it across to M/s. Giriraj Motors Pvt. Ltd. In Gurgaon, who are the dealers and authorized workshop for Skoda Auto.

We, through Giriraj Motors, duly intimated ICICI Insurance Company, with whom my car is insured and the company sent a surveyor (Mr. Shubhanshu Jain) to survey my accidental vehicle, whose insured value is Rs.9.69 Lakhs. M/s. Giriraj Motors submitted an estimate of Rs.11.5 Lakhs for the repairs/parts, the value exceeding the insured value, making this case fit for being a “Total Loss.”

Please note the attitude of the persons mentioned below, which speaks volumes about the dishonest intent of ICICI Lombard as an organization.

The Surveyor: Mr. Subhanshu Jain (Mobile:[protected]
The following papers reached Mr. Subhanshu Jain on July 06, 2009 duly filled & signed and checked by Mr. Rajeev Sharma (Manager Body Shop) of M/S. Giriraj Motors (Mobile:[protected]:
• Intimation of the accident
• Claim Form
• Original report of the accident duly received & stamped by Police Station Ramraj.
• Photo-copy of the Driver’s License valid until 2015.
• Photo-copy of the registration of the vehicle.
• The estimate of repair prepared by M/s. Giriraj Motors (Authorized dealers of Skoda)

I repeatedly called Mr. Subhanshu Jain to enquire about the progress and the status of the report being prepared by him. Mr. Jain kept on delaying a confirmatory response citing official pretexts and said that he will tell me about the details pertaining to the settlement of the issue. Finally, Mr. Jain went back on his assurance and told me that he cannot divulge anything with regard to his report or the settlement of the claim and that I should now contact the “Verification Department” of ICICI Lombard and speak to one Mr. Nitesh / Nitin (Mobile:[protected], as the file had been put up there for verification.

The Verification Department:
• Mr. Nitin (Mobile:[protected]
• Mr. Bhupesh Sharma (Mobile:[protected]
• Mr. Ashwini Sharma (Mobile:[protected]
• Mr. Ajay Verma (Mobile:[protected]
• Mr. Dhiraj Dhigan (Mobile:[protected]
• Mr. Charandeep Singh (Mobile:[protected]

Many amongst the list of the persons named above claimed to be calling from ICICI Lombard to verify the authenticity of the reported car accident. My friend (Mr. Sumeet Bali) who was driving the car at the time of the accident, Dr. Sanjeev Goel, who was the 3rd person sitting behind on the rear seat at the time of the accident and myself, who was sitting in the front passenger seat at the time of the accident, were repeatedly called by all the persons above (except Mr. Charandeep Singh) to give our version/description of the incident. This became highly irritating in nature, as they kept suggesting that the other persons questioned have said something other-than what the person being spoken to had said. The versions given by the 3 persons in the car at the time of the accident were same, as that is what had actually happened.

I called Mr. Nitin to check the status (as suggested by Mr. Subhanshu Jain – surveyor) of the case and the reason for delay cited by him is as follows:
“Our verification officers have already been sent to the spot of the accident to verify the accident, but since this is the season for Kanwarias pilgrimage to Haridwar, so verification will take 3 – 4 days.”

After 3 days, I once again called Mr. Nitin and he said that the case has been found to be genuine and that the report has been sent to the next level. He asked me to call Mr. Subhanshu Jain again to check the status. I called Mr. Jain and he referred me to Mr. Bhupesh Sharma, who said that the report has not been received as yet by him and that it will take some time. Sometime later I called Mr. Bhupesh Sharma again and this time he handed over his mobile to one Mr. Ashwini Sharma, who he said is the person in-charge of your case. Mr. Ashwini Sharma told me that my car’s accident case has been sent to the legal department of ICICI Lombard in Mumbai for their opinion.

This passing the buck attitude frustrated me very much and I asked him to provide me the name of the person dealing with my case in Mumbai and his contact number. To this, he responded that I cannot give you either the name or the phone number of the person concerned. This angered me no limit and I asked him how come he did not have this information, when he was dealing and working with a person from the same organization. Mr. Ashwini Sharma now said that he was not an official from ICICI Lombard but from a call center under contract from ICICI Lombard. This event was most frustrating, as no one really responsible or in authority was available. Mr. Ashwini Sharma sensed my anger and asked me to contact one gentleman, who was dealing with my case in Mumbai. The number he gave me was[protected], which I called immediately, the gentleman answered but he disconnected immediately and sent me a sms dated 22 July 2009 saying the following:
“I’m sorry can v talk after half an hr. into a mid of a meeting. Rgds”

Much to my chagrin, I discovered that this number & sms message belonged to the same Mr. Nitin who I had spoken to many times earlier and that this number was not a Mumbai number but a verification department number from Delhi. Sir, this is the kind of fraud that ICICI Lombard indulges in to frustrate the genuine attempts of the affected party to know of the progress and settlement of his case.


Mr. Dhiraj Dhigan – Verification Staff
Now, what I am about to state is the most pathetic display of rude and goonda like behavior of the ICICI Lombard’s staff. One Mr. Dhiraj Dhigan visited my residence to verify the incident and asked me to give a written statement of the accident. I told the gentleman that I had submitted 2 documents detailing the accident, namely “The Original report of the accident duly received & stamped by Police Station Ramraj” and “Claim Form has the complete detail in writing.” Also I stated that since the vehicle belonged to me and that my friend Mr. Sumeet Bali was driving the vehicle, both o[censored]s had jointly signed the afore-stated documents. To this, Mr. Dhiraj said that he had not received any of the 2 documents and that it was necessary for me to give him copies of both of them. I asked him how he did not have the said papers, when he works for ICICI Lombard’s verification department. I asked him for his identity proof, which he said he was not carrying at that moment but he was definitely an ICICI Lombard official. I believed him and gave him copies of the entire set of the documents.

Mr. Dhigan called Dr. Sanjeev Goel and told him that he was calling from ICICI Lombard and that he had certain information that it was Mr. Binod K Jain who was driving the vehicle at the time of the accident and that now he had sold his accidental car to Mr. Sumeet Bali. Dr. Goel told him that all of this was incorrect and he presented him the right version of the event.

Following the aforesaid games played by Mr. Dhigan, he called my friend Mr. Sumeet Bali and told him that he was calling from ICICI Lombard asked him if he could come for verification. Mr. Bali said it was fine for him to come over and ask whatever he wanted. Mr. Dhigan reached the residence of Mr. Bali and repeated the same story that he had given to Dr. Goel and when Mr. Bali told him that his was the incorrect version, he asked him for a written statement. When Mr. Bali said that he has given a joint statement both in the report to the police and then in the claim form, he said in a very rude manner that he (Mr. Dhiraj) did not consider the report to the police and the statement in the claim form to be valid. Then he asked Mr. Bali to get a photo-copy of his license, which he did and then he told him that his (Mr. Bali’) license was not fine and that he had not seen such a license ever before. He then asked Mr. Bali to call me (Mr. Binod Jain) to come over and bring his driver’s license and all papers related to the incident along with. This frustrated Mr. Bali, who asked him for his I.D. proof. Mr. Dhigan told him very rudely, that he was from ICICI Lombard but was not carrying any I.D., as it is not necessary. Also, if you all want a speedy disposal of the case, then you should consider giving me (Mr. Dhiraj) something. Mr. Bali held him and called the police and reported the entire incident. The police report is being attached herewith for your kind reference.
One Mr. Charandeep Singh & Mr. Malhotra appeared on the scene when Mr. Dhiraj called them and on being questioned by the police, it became evident that all the persons stated above do not belong to ICICI Lombard but to one “Suraksha Enterprises, ” which is out sourced by ICICI Lombard.


ICICI Lombard: Mr. Harendra Prasad (Manager) [Mobile:[protected]]
After all the above frustrations, I once again called Mr. Subhanshu Jain (surveyor) and this time he gave me the phone number of another gentleman, who he claimed is the man in-charge and working directly for ICICI Lombard. He, he said had the final authority to take decisions in your case. I’ve called Mr. Harendra Prasad more than 10 times till date and he has responded in the following manner:

• I do not know of this case, please call me tomorrow.
• I have heard about this case but the papers have not reached me.
• Please give me some more time, as things take time to move in our verification department
• By tomorrow your case will be finalized. You will hear from me.
• He never called, so I called him and this time he said that the 3 o[censored]s (Binod Jain, Sumeet Bali & Dr. Goel ) will have to go the Pitampura office and meet one Mr. Ashwini Sharma, who will verify your case. I immediately told him that I had spoken Mr. Ashwini Sharma and that Mr. Sharma works for a call center and not for ICICI Lombard. Mr. Prasad asked me how did I know this fact, to which I responded that Mr. Sharma had himself told me so. Mr. Prasad kept quiet thereafter and I told him that I want to meet someone from ICICI Lombard and not with some out sourced persons claiming to be ICICI Lombard staff in authority. Mr. Prasad finally sent me a sms dated July 23, 2009, wherein he states that I should go and meet Mr. Bhupesh Sharma.

Sir, this is how ICICI Lombard and their agents play with their client and this is a clear case of harassment, where despite the fact that I pay heavy premiums for insurance, when it comes to payment for a genuine accident claim the company drags its feet and starts to brow beat and frustrate the client and then may be agree to an amount, which is loaded in the company’s favour.

I request your kind intervention in the above matter, so that the above matter may be settled in a just manner without me having to bear a massive loss due to the insurance company’s dishonest ways which is a clear indication of its business malpractice.

Thanking you in anticipation.

Yours truly,

Binod Kumar Jain
465/466, Double Storey,
New Rajinder Nagar,
New Delhi – 110 060.
Mobile:[protected]

kindly change my mobile no from [protected] to ne no [protected]

i am manish patel 11 months ago i had recived a call from icici lombard & i took 1 policy for my mother that time he didnt explained me everything he told me if i dont wish to continue i can cancel it & i was asked to pay my premium as a part payment from my icici credit card i continued it till 10 months but i didnt recieved any documents or policy papers, health card till now, last month my mother was sick she was suffering from some geynic problem &she needed an operation and i called icici lombard after strugling 3 weeks they sended me a soft copies of my document but they didnt posted me original documents i took that documents to a doctor he faxed that to icici lombard in reply they said that i cant claim this operation till 2 years.after getting dissapointed i called my icici bank credit card to not to pay any further payments to icici lombard they says first i will have to visit icici lombard office personaly & give a written application or mail to customer support icici lombard & i will be charged a cancelation charge, for what not to give me a claim. i want to know whose fault it is & i want all my money back because i was not informed earlier while buying a policy still i didnt have recieved a policy documents

ICICI Credit Card and ICICI Lombard are a big cheater. They also make me fool like you. I want to complain against them in IRDA and Ministry of Finance. Can any one can help me? I also warn the people not accept any proposal of ICICI Lombard Health Insurance.

I have faced a similar problem with ICICI Lombard Health insurance. I had agreed to some telemarkeeter's call for health insurance 1 year ago. After a couple of verification calls, I was sent my policy. After a few days I got one more policy. I mistook it to be a duplicate sent to me by mistake and did not bother.
But I realised now that I had been given two policies and deduction is happeninig from two of my ICICI credit cards. On enquiry I found out that during the 2 verification calls, I had given two different card nos. unknowingly and hence deduction is happening from both my cards for the past one year. ICICI lombard has taken this as an agreement for 2 different policies and have been deducting money from both my credit cards.
On realising my mistake, I called up ICICI Lombard for cancellation of 1 policy, and they now tell me that I have to agree to the cancellation charges without which the cancellation request cannot be accepted. Since I have not agreed to cancellation cgarges, they are continuing to deduct the policy emi. This is really fraud by ICICI Lombard in the name of health policy and is unacceptable.
I am ready to forgo the amount already paid since it was my mistake in realising that I had two policies, but even then having to bear cancellation charges is unacceptable. Can I get help in this matter, please?

Hi,

Try to raise complaint through email in this link.
http://www.icicilombard.com/app/ilom-en/selfhelp.aspx

They sold me the policy wrongly. I had lot of problems after
calling sales team and customer support. But this email process
is much better. They responded and I gave them all details. Now
they have cancelled my policy and refunded charges.

Regards,
Viswanathan.

I PURCHASE A POLICY BY ICICI LOAMBARD LAST YEAR 11 MONTH BEFORE AND I DID TAKE A CLAIM IN THAT POLICY AND NOW AFTER A YEAR WHEN I AM TRYING TO RENEW THIS POLICY THEN ICICI LOMBARD NOT RENEWING ITS EASLY AND I THINK THEY ARE AFRAID FOR TO NEXT CLAIM ...

Sir, I have received call from Mr. Rajeev from ICICI Lombard, Hyderabad from this number [protected] at 11:43 am dated 12/1208. This guy told me that his company offering some health insurance policy. I replied that I am not interested in any health policy. He again told me that “Sir after read the document, please decide to take it “. I agreed and ask the procedure. He said that “one verification call will come after some time from ICICI LOMBARD verification department. You just agree to all condition and will reply only positively.” He disconnect the call.
At 4:40 pm dated 12/1208 I received call from ICICI Lombard Verification Department from number [protected]. He has started the process to verify all things like
“Sir Do you want to take our health policy. My Answer: -yes”
“Sir this is final verification call and the amount is debited at once after this verification call. My Answer: - No don’t debit it until I confirmed. Your agent told me that when I received the document then I can decide to avail and reject this policy”.
“Sir ok I think you have some doubt, we will call you after some time. My Answer: - ok”
He disconnected the call after above conversation.

At 5:14 pm dated 12/1208 I received call again from Mr. Rajeev from number [protected]. He told me that sir it is simply formality verification call. When my verify call will complete. He will call me again. I was agreed.

At around 5:20 pm dated 12/1208 I received call from [protected]. I completed call verification.

At 5:41 pm dated 12/1208 I received call from Mr. Rajeev from number [protected]. He told me, “Sir I got confirmation about your verification call, and money will not debit to your credit card until you do not confirmed that you want to get this policy.”

I got sms on 15/12/08 at 8:01 a.m. from ICICI Lombard for confirmation for issued health policy. I was shocked and see my credit card statement online. I found that my credit limit is decreased and Rs.5890 is debited to me.

When I am trying to call Mr. Rajeev on [protected], I got pre dubbing message that “ this number is does not exist”.

Now I got understand that I was cheated by someone. I am confirmed that he is the employee of ICICI Lombard insurance. Otherwise who is interested and get benefit from this type of fraud.

I called to ICICI Lombard customers care number. He told me that if I cancel this policy, Rs.890 will deduct as penalty. When I informed all the matter, he told me that it does not matter, and he has dubbed voice verification call. According to that I have to pay the amount which is applicable for cancellation the policy.

I told to cancel the policy. Now I don’t understand what should I do? I don’t have any voice recording of conversation between Mr. Rajeev and me, but ICICI Lombard Company has proof as voice recording for verification in which I agree for all terms and condition.

It is an act of fraud by "ICICI LOMBARD INSURANCE". First they offer credit card, then act as third party and levy charges on innocent public.
I am confirmed that he is the employee of ICICI Lombard insurance. Nobody is interested and get benefit from this type of fraud rather than ICICI Lombard Insurance.

Please do the needful & reply at [protected]@rediffmail.com
regards,
Aditya Garg
[protected]

please dont buy ICICILOMBARD health insurance policy...They are fraud...

Website is not accepting policy number

Policy number : 3001/MI[protected]/00/000 Engine number 7110763 When submit button is pressed, it says "Incorrect Policy Number

ICICI Lombard — Money refund

I booked my car insurance online on Jan 13th 2012. As part of online booking, my credit/debit card was charged twice. In spite of complaining, my money is not being refunded. MY refund money should be Rs,14989.00.

well i totally disagree to whatever the gentleman has said, i had once taken a claim from ICICI lombard..which was dealt by Mr. Rajeev kalra (Area Manager ICICI Lombard, Noida)only & my experience was excellent.All my genuine claims were given & as some of my damages were old so they were refused, they all are experienced guys and my case was judged vey accurately...

Varun kumar

i strongly disagree the views expressed by you. i have been a loyal customer of ICICI lombord for last 4 years. i stay at noida & have taken 3 claims till date. service of icici lombard is really fast as compred to other insurance companies. i specially want to thank Rajesh kumar & Udyan Joshi (rajeshs superior) for a great service. Mr Ashutosh, stop making false statements & misguide others.

they just make fool, customer care too use to put us on hold and later disconnecting the call, they should be stoped from any insurance service..fraud people.

Thanks a Lot .
This Helps lot of New People who are buying Policy from companies like this..

PS: Never Heard Manager Makes such a Irresponsible job.

ICICI Lombard — I have got a Policy with no desire & paying money on credit card

I never wanted to take any health insurance policy but through customer care [Divya - [protected]] have got a call for a scheme that if I take that policy will get a Platinum Card for sure means my old Gold Card will be replaced with the new Platinum Card if I agree to take that ICICI Lombard health insurance policy and later if I want can cancel tht policy & go on with the new platinum.But, it's been 3months since the time I said yes to take this policy because of new platinum card and didn't get any card yet.But got the Bill in the Credit card statement & paying the amount of Policy with no desire.

I tried to talk with the girl but no one is there with the name Divya.I called to customer care no but they said if I cancel this policy I'll be charged with the half of the amount mentioned for the policy.

Still, don't know to whom should I talk for a help.

ICICI Lombard is a worst company doing fraud to innocent people. I too was a victim of them.

The ICICI Lombard company is untrustworthy, lier and a cheater company. same had happend to me like others I got phone calls from icicilombard after getting a card from icici bank.i purchased policies for myself, my daughter and another for my husband and for my son. After a year I got a letter for renewal in the month of May.As the policy is going to expire in the month of july, I renewed both the policies on 30th May with icici credit card at a time.But in the month of July I got double card for my husband and son and did not received any for myself and for my daughter. Although the icici bank is deducting the instalment for two different policies from my monthly statement.I made complaints for not receiving my cashless cards and having double cards for my husband and son.They promised me to sent our cards as early possible. Since july till january2009 daily i send emails, made phone calls to icicilombard, but its of no use .I didnot get my cashless cards .One day after my enqiry they said that madam your policy has been cancelled for being no reason and your amount will be reflect on your next month statement.Then i stopped calling them after realising that its of no use except waste of our precious time and money.

i have puchased a car cheverlet spark and get it inssured from dealer auto vikas but i have not yet hard copy of policy no 3001/56870/00/000 for this ihad made a complaint no[protected] dt 12/06/09 and made a reminder on 25/06/09 there massage is making cofusion they have despached the documents on three sperate dates but no conclusive has come yet for this whom to contact

ICICI Bank — ICICI customer care never take care of any complaints

Branch Id : 0053 Account Id :[protected]
Hello there!
Still no reply to the email I sent below!..whats happening!
**********************************************
Branch Id : 0053 Account Id :[protected]
Hi ,

I receieved a email stating that, My account has not received salary form dec2009 to feb2010. I own this account since 2003. It was a salary account then. Later in 2003 itself I left the company. Since then never my salary was credited to this account. I was using this account as a zero balance account all these days and I dont understand from where you all came up with the above mentioned stats. You say that you will make it as a normal savings account in 30 days and would freeze my account if i dont submit address proofs etc. Is this the you treat your customer. I dont want an account with you if its not a zero balance account. go ahead and freeze the account. Nothing matters for me, I have other banks who offer zero balance. I will holdon to them.

Regards
Giftson

Customer Care No. is useless. I have spent 3 hours on the phone for unsuccessful attempt of resetting of my ATM pin. They were just tranferring calls from one person to another person. I registered a complaint also but there is no response to my complaint...

Dear Giftson,

We are the customer service team at ICICI Bank. We have made a note of your account number and will be getting in touch with you soon in order to address your concern.

Regards,
ICICI Bank Customer Service Team.

I am kanaiyalal girdharlal shah, 4/7, sector, samratnagar, Isanpur, Ahmedabad, (Gujarat), Pin-382443,

I am at present passing 73 and above, My E-Mail ID [protected]@yahoo.com
Complaint
User
Kanaiyalal Girdharlal Shah,
Hi,
I have bought a policy no. 4034i/RIS/RIS0050757/00/000 dtd.22/07/2010, through a Representative Name Sri.Ravi who was working at your ICICI Bank (Lomard) office at Maninagar Br.paid through ICICI Bank A/c in one time payment Rs.21620/- on 22/07/2010 through Chq.and same vide your premium certificate, option on 22nd July, 2010. After,
for the same I had oprated right side eye cataract operation as on 13/09/2010 in the C.H.nagri Municipal eye Hospital's, an dspend Rs.15542/-for the same, Also I had all the necessary document through yours representative Sri Prashant Ravel as on 28/01/2010 and as per his verbal statement they are produced all the documents at your Mumbay office,
But sir I am very sorry to say that till date I inquire often, and I am Anabal submit my fully detail due to by health problem's, Some time I was in Completely bed rest, due to another two major operations for Left leg movable ball are broken and on other incident in the head one vain are broken, so I am unable to properly approached to you,
I am very sorry to give much trouble for the same And I am sure for your favorable justified order's,
I am awaiting for for helping hand and justice as early as possible and oblige,

Thanks with regard,
Your's faithfully,

(K.G.Shah)
13/08/2013

ICICI Lombard Health policy — Policy credited without concent

Sir,

This is with reference to the complain registered with ICICI Lombard for crediting a health policy to my account without my consent. The complain request number for the same is [protected].

I received a call for the first time when I was introduced about the new health policy in detail and have booked one. After few days, I got a call from ICICI Lombard that the policy that I have booked has been canceled and a new policy has been issued to me as the premium has been lowered during the period. At that point of time, I confirmed from the representative that only one policy should be dispatched as I need only one. The same shall be present in your records.

To my surprise when I visited the ICICI Lombard Ahmedabad office, I was told that there were 3 policies issued on my credit card, out of which one has been canceled in the month of December.
Your record shows that I hold 2 policies whereas I have only booked one with policy number 4034/FPT/03089779/00/000 for which I have received the documents. I never received any document or confirmation for the second policy.

As soon as I got my credit card statement, I contacted the customer care and informed them about the 2nd policy. The customer care representative told me that the 2nd policy has been credited to my account by mistake and the same shall be cancelled and the amount would be credited to my account. Also I was told not to make payment till the issue gets resolved. But till date, no updates have been given to me from your side. I consider this as a case of forgery and am compelled to bring it to your notice for further action.

I have no option now as the bank is demanding an immediate payment and the issue is still unresolved. In that case, I will have to file my complain to the national media as well as local authority and will have to take help from consumer court, if required.

Nirav Shah

ICICI Lombard Health policy — PREMIUM REPAYMENT BY CREDIT CARD

As discused on phone the I had taken 2 policies through my credit card no. [protected] for my self and my wife and taken 24 EMI option (Policy no. 4034/CHC/04047552/00/000 AND 4034/CHC/04047541/00/000 but some mistake in EMI, i.e. I want to pay premium amount in 24 installment EMI, but by mistake you are create my payment in 12 installment instead of 24 months installment. So I can not capable repayment in 12 months. This mistake done by you so rectified also you. I will not approach to the bank for this mistake. Please give me a explanation about this mistake immediately on my phone no. [protected] otherwise I will go in Consumer against you and another taken action. Not a single customer care executive given me proper answer or guidelines. I taken this policy by Mr. Samir Patil of your executive, but now he is not response me about this problem. Please do the needful.

ICICI Lombard Health policy — non-receiving of policy and health card after renewal

during March 2008 I took ICICI Lombard health policy and the policy number is4034/BPP/03394695. Again on 07-march-09 I paid premium of Rs 12570/- through my Axis Bank Credit Card. But so far I have not received my Policy and the health card. The same was informed over phone. I was told that the soft copy of the policy will be sent through e-mail. The same was receieved but the whole document is in machine language and nothing can be read. Hence I request you to send the hard copy of the policy and the Health cards to the below mentioned address at the earliest.
G.Prakash
#4, KSRTC Officer's Quarters
22nd main, 36th Cross
4th "T" block, Jayanagar
Bangalore-560041
Karnataka
India

I have also faced same kind of problem..They have charged the same amount(2288 )..I didnt pay the same and now the amount got increase(including interest) and it reached ~11000..I am getting threatening call from ICICI bank frequently to pay the amount .Kindly suggest me what to do next?

Hi,

These ICICI customer care people called me and saying we are issuing FPP health policy without my approve.

I don't want to to pay anything without of my intrest.

Please call me once or else I have two ICICI credit cards using.
Then I'll plan to cancel these two credit cards.
You may loose one customer like me, who can do good business with your company in coming future.

TAKE THIS MAIL AS HIGH PREORITY.

Thanks,
Ramgopal,
[protected].
ramgopal.[protected]@gmail.com,
Bangalore.

I made an accident by bike. For that I had admitted in hospital for 4 days and made a FIR to near police station for the accident. My bike got a major damage. I informed to the ICICI Lombard customer care, after 5 days I got a call from survey team and said the you are not eligable for insurance because you have taken bike from garage. I don't know, how many days I should have kept my bike and wait for this survey guys.
These insurance guys only give importance for selling his insurance and never give any importance for claim. They sell his insurance policy within half an hour but for claim it takes only 15 days and result will be that on one can take the claim money. They have a lot of rules and regulation to make us not eligable for claim. I hate the ICICI LOMBARD MOTOR INSURANCE.

Dear Sir,
please accept my complaint about a Maruti-800 damage insurance case
I want to say I am fighting since last five years as a maruti-800 damage insurance case
Firstly the legal department says that you have use the car as a commercial vehicle
Then we have cleared by the court that vehicle is a private car not a commercial vehicle
Then legal process promise to give claim of Rs.8000/-
And till now there is no activity about claim by the ICICI Lombard Insurance company.

Please help of your customer

My claim no. 3158
Policy no. 3001/0004038

Regards
Arvind Kumar.
Cell no. [protected]

Good Afternoon,

This is Rajasekhar I have complaint is there regarding Lombard (cashless healthcard) your one of the executive Rani is there did the blended mistake for me.

Actually I have apply for credit card. She calls to me and told that your credit card has some amount will be blocked some 20000 amount suppose this amount will be unblocked you must take the policies that amount. After that you have received documents you given a 15 days grace period for decide whether the policy is taken or not. My policy is activated on September 20. She told me after 1 month there is no deductions in the amount suppose you want to cancel the policies.

My policy details are one is 04007890/00/00 and 04007889/00/000 regarding this plz help no deduction of my amount.
I enquired that executive Rani is leave that company.


Regards:
[protected]

From : Prashanta Swain <[protected]@indiatimes.com>
Subject : Loss or damage to vehicle
To : [protected]@icicilombard.com
Cc : "swain india <"swain.[protected]@gmail.com">
Bcc : "swain india <"[protected]@rediffmaill.com">, "swain india <"[protected]@yahool.com">, "swain india <"[protected]@sify.com">
Mon, Sep 15, 2008 05:04 PM
4 attachments


Reply Reply All Forward Print



Dear sir,

On dated 12/09/2008 about 2.00PM my vehicle (Reg No-OR-02 AR 1649) dashed with a two wheeler and cause to damage, that on 13/09/2008 I took my vehicle to . Rohan Autoriders (P) Ltd, A-54/1, FIRE STN CROSSING, BARAMUNDA, BHUBANESHWAR, Ph:[protected] which is a cashless garages near us so, I asked for service of my damage vehicle and claimed for the damage along with necessary documents, but they denied there is no such provision, they told that the owner has to bear all repair cost and the insurance company will pay the sum by bank draft /cheqe directly to the party. I think the add you have given in your web sight they are not following cashless garages Policy or intestinally avoiding to follow. So the customer like me unable to invest a hues amount for repair the vehicle with a minimum repair at same garage (Accidentals service SL No15 dated 13.09.2008 ) with payment service I did the minor repair on my own cost at present I am driving the same vehicle in risk condition could not avail your cashless garages provision, Once again sending the detail documents and photo etc. for your kind & sympathetically action at your end

encl.details

1.
Photos of damgeed vechile
2.
Registration certificate/Driving License
3.
few Bills
4.
List of repair done to vehicle /List of further spare for complete recovery the vehicle

Looking for your kind reply.
Thanking you
With regards
Prashanta Kumar Swain

I feel sorry to inform you that inspite of so many reminders and follow ups for such along time I have been informed that my claim for the Policy Certificate No: 4065/CCSM/1015543/00/000 is being rejected dated 26th may 2009.I am in contact with you people from 24-April on the telephone no [protected] and have discussion with Mr.. Vikas and the reference no. is 24040938 and after this I send claim forms with all the necessary medical documents through registered mail but no response came to me for the same. I am suffering from liver chirrosis and doctor has suggested me to go for immediate liver transplant.I am waiting for the claim so I can go for the surgery.The expenses for the same is approximate Rs. twenty five lakhs.I contact again to your people on 17th may, Ms. Aliya ref.no. 17050976 dated, Ms. Janefer ref.no.4582466 dated 19th may 09, Mr. Ajay, Mr, Anil, Ms. Janefer & Mr. Naresh Yadev but in vain. I forwarded the request on your the website many times. But in the end I received the first and last mail from your side mentioning that my case has been rejected without mentioning any reason for rejecting my case. As there is no reason with you for doing the same. I think you have no intention to pay my claim. You are harassing me. I am already suffering so much. I will take legal action for the same. At the time of selling the polices you give false promises to your clients. This is to inform you that If any thing untoward happens due to delay in the treatment you will be held responsible for the same.The mail in which you rejected my case is as below. I am attaching the policy with the mail. Reply urgently to me regarding this.
Sanjay Arora

C-1033 F.F.Sushant Lok-1

Gurgaon (Haryana) [protected]

Thats the normal attitude of ICICI Lombard.
Its happens with most of the persons availing ICICI Lombard services.

You are absolutely right they are doing just fraud they are earning our hard money and giving the service ZERO.

Claim amount not received since 9 month

Policy No : 4444/78901635/00/000 Claim No :[protected] Patient Name : Shubham Harshad Chauhan. Claim Date : 02-NOV-2013 I have claimed 4000 amount no Nov-2013 but still claim status is under progress.

I got my loan approved from icici bank, the icici lombard people deducted near abt Rs.2000 from my loan for the insurence which i have not agrred upon. I spoke to Ashish (the retail unit manager for icici lombard) he is saying that the amount is going to be credited back to my account but its been now more that 2 months the amount not got credited, neither he is picking up the phone. what should i do?
Whom should i compalint about it? please let me know on my email address.


thanks and regards.
nareshv

ICICI Lombard — A case of cheating.

Hi,
This is a complain regarding the malfunctioning of present in the system of ICICI lombard and the major inconvenience I faced. I bought the ICICI two wheeler policy on 08/10/2007.

the details of the policy is written below

certified cum policy No. 3005/[protected]/B/[protected]
period of insurance 08/10/2007 to 07/10/2008
Insured Name: Dheeraj Ameta
Insured Address : 149-sec-30, Gurgaon - 122001

Registration Number Place : HR-26-AD-7250
Make: BAJAJ
Mfg Yr: 2006
Chassis: 15824
Engine No. 92160
The mode of payment was cash. I have the receipt and the hard copy of the policy.

The policy expired on 07/10/2008 and I went to the local ICICI lombard office, Gurgaon. The entry for the policy is missing in the system which is a shameful thing. Instead of renewing the existing policy, they asked me to buy a new one. I have two serious issues with this matter.

1. Why should I buy a new policy If a go to renew the existing policy with in 7 working days of the expiry date?
2. How come the entry of the poilicy is not present in the system? If I would have gone through a situation in which I have to claim it, they could have simply rejected the claim.
I called to their customer care, logged a complain regarding the whole matter. From last 20 days I keep calling them, they do not response.
I am okie if ICICI Lombard renews my policy on the regular discounted rate (because the policy is already existing without filing any claim), or I want the whole premium of previous year for which they did not have entry in the system.

I have account with ICICIbank, the account type is 3 in one saving account form Bangalore Branach Commissariat Road

Today means[protected] @ 10.40 AM) I got a call from ICICI bank from Hyderabad the number is[protected]. Whose name is Satish he told me i[censored]r not login to ineternet banking ur passward will be deactivated. It will happen what he said or its a cheating call. How I come to know its geniune call. To whom I complaint regarding

Thanks & Regards
Shaik

I am also facing the same problem. This is just ridiculous. How can a policy missing from their system?

claim not pass name samarth jadhav submit 16april2014

NAME:SAMARTH MAHENDRA JADHAV > HEALTH ID:ILGIC/NTU/00/[protected]/S > POLICY NO:4444/89088346/00/000

I want to open account in icici bank. I don't know about how will opend the account Please informed that matter.

clossing of insurance amount.

sir, i had taken a health insurance for myself an my son, policy no, 4034/fpp/03677021/00/000 and for my daughter another one both are expired. . monthly instalment amound cullucted from my icici a/c no[protected], The problum is from the last month auto debit returned, so i have to remit interest and fine.
so now i wish to pay the balance amount as one time. and closs the account. please let me know the total actual amount that i have to pay .
day after mtomorrow i am going to abroad.so tomorrow i want to pay

Same has been done with me also. They have sold me two policies to me also. Now when I am asking to cancell, they are deducting 55% of my money. This is 100% fraud and injustice

I am Rakesh from Gujarat .I read your complain in consumer Complains.in .I also have been cheated by ICICI Lombard Health Policy they have been given me two Policy by Phone only .I did not sign any documents .How can they start policy ? Can I claim against Co.? What you did ? And then what happen ? My Mob No is [protected].call me please .
I saw many are cheated by ICICI Lombard health co I am going to mail all of them . If we all together fight with co. bank will be finished .All Indian should know how ICICI bank is cheater !

I Had taken ICICI Lombard Health Insurance Policy (Policy No. 4034/FNP/01834742/00/000) by credit card.On the time of Registering they told us the premium will taken from credit card without fine. But they charged fine with premium.So we planned to disclose it after its last premium ie. on 30th Jan 2009.So we complained this at Ernakulam office and they send a sms on 12 02 09 and they will reply in 11 working days. Not yet 16/3/09 they didnot take any action against this and now they are taking amount from my credit card.With out my permission or signing the agreement with them how they can use my CREDIT CARD.
Maya R, Ernakulam

ICICI Lombard — MISCHIEF PLAYED IN ISSUING POLICY

ICICI LOMBARD PLAYING FOUL PLAY WHILE BOOKING HEALTH POLICY BY GIVING WRONG COMMITMANTS TO CUSTOMERS. I WISH TO MAKE YOU ALL AWARE THAT PLEASE BE CAREFUL WHILE BOOKING ONLINE OR THRU CUSTOMER CARE ON ICICI LOMBARD.

FURTHER PLEASE DON'T GIVE YOUR CREDIT CARD NUMBER AT ALL TO ICICI LOMBARD CUSTOMER CARE, OTHERWISE YOU WILL FIND YOUR SELVES IN A TROUBLE AND YOUR CREDIT CARD STATEMENT WILL REFLECT POLICY AMOUNT WHICH YOU DID'NT INTEND TO BOOKED AT ALL.

IT WILL BE CUMBERSUM TASK TO GET CANCELL YOUR POLICY AND THAT IS ALSO AT THE COST OF HEFTY CANCELLATION CHARGES WHICH YOU WILL FORCE TO PAY AT NO FAULT OF YOURS.

FURTHER DON'T BOOK THE POLICY UNLESS AND UNTILL YOU READ THE POLICY DOCUMENTS, WHICH IS TOTALLY ONE SIDED IN FAVOUR OF ICICI LOMBARD ONLY.

I AM CONTEMPLATING TO FILE COMPLAINT AGAINST ICICI LOMBARD IN CONSUMER COURT AS WELL AS COMPLAINT BEFORE ISURANCE REGUALTORY AND DEVELOPMENT AUTHORITY.

I WILL ADVISE PEOPLE TO CHECK CREDENTIAL BEFORE BOOKING POLICY.