I made a transaction of rent payment on mobikwik through dhani pay card on 22july and 23rd July of 498 INR each
But the money is not sent to the landlord owner, instead it is cancelled and refunded by mobikwik
Its been 4 days already and I haven't received the refund yet in my dhani wallet
Customer support is very poor, they don't answer my calls or Msgs
Instead they tell me that the services have not been started in your city
Please help me to resolve this I am in trouble
I haven't received the money yet
Please assist me in this
Aug 1, 2021
Complaint marked as Resolved Thank you to dhani .
Refund is being received by me after 7-8 days .
So there is no problems now .
Thankyou for the help
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2021
IndiaBulls Customer Care's response Dear Customer,
We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.
Regards,
Team Dhani.
Jul 27, 2021
Updated by Rajput5a I have still not received any refund yet .
It's been 7 days already
My contact number is [protected] and [protected]
Jul 28, 2021
Updated by Rajput5a Its been 8 days now
I have given them the contact number also .
Still no call and help
I am not going to pay my pending dues now until I get my refund back
Jul 28, 2021
Updated by Rajput5a I made the transaction through dhani pay freedom card and I haven't received the refund yet
I had to put my money to pay 333 EMI
When will I get my refund back?
I have sent all the necessary proof and the transaction I'd pictures .
I want my money to be refunded by today itself
It's been 7 -8 long days
My contact number is [protected]
And alternative contact number is [protected]
Verified Support
Jul 28, 2021
IndiaBulls Customer Care's response Dear Customer,
Hi, your remarks have been noted and shared with the concerned team. Request for your patience in the interim.
Regards,
Team Dhani.
Jul 29, 2021
Updated by Rajput5a It's been 8-9 days and I haven't received my refund yet
My EMI is due today
And I am not going to pay any dues now
Why should I pay anything from my pocket .
I have earned this money at my own, why should I simply waste it .
I want my refund to be completed by today
I cannot wait anymore now
Jul 29, 2021
Updated by Rajput5a I am going to complain against this ### dhani app today
If I don't receive my refund by today
It's been more than a week now
This is a ### fake app .
It is making my credit score worst day by day
I want the refund by today it self
Jul 29, 2021
Updated by Rajput5a I am getting fake Calls, telling that they are customer care agent .
And trying loot my money and information in the name of dhani .
This is ridiculous
Horrible support from dhani .
Verified Support
Jul 30, 2021
IndiaBulls Customer Care's response Dear Customer,
Hi, your remarks have been noted and shared with the concerned team. Request for your patience in the interim.
Regards,
Team Dhani.
Jul 30, 2021
Updated by Rajput5a Why should I wait more ?? It's already 9 days
My EMI is cut already of 167 and it hasn't been updated yet
I had to pay 167 again to save my credit score from getting low
Now when I paid the EMI and used the card on paytm
The transaction got cancelled and the money was refunded by paytm
But I haven't received the refund yet .
Why is this happening
1500+ INR has to be refunded to me ! When will it be done ?
Verified Support
Aug 02, 2021
IndiaBulls Customer Care's response Dear Customer,
We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.
Regards,
Team Dhani
We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.
Regards,
Team Dhani.