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indiabulls.com
3.1
Updated: Jul 29, 2025
Complaints 2695
Resolved
1513
Unresolved
1182
Good! IndiaBulls values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiaBulls step up their efforts to fully resolve all complaints 👍
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K
Karthick143052
Jun 27, 2021
Resolved
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Resolved

Address: Hosur

I pay money I not received NOC
+1 photos
Aug 13, 2021
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2021
IndiaBulls Customer Care's response Dear Customer,

We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

Regards,
Team Dhani.
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    M
    Mounnnnn
    Jun 27, 2021
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    I hava made a closure payment but still I'm getting calls saying that my payment is pending.such a worst beverse pathetic service and calls doesn't get connect, no response for emails. Eating my money like anything. A1 fraud company.
    IndiaBulls customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

    Regards,
    Team Dhani.
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      S
      siddat
      Jun 26, 2021
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      Address: ahmedabad

      I had already deactivated my account but still, you will cut the card charges amount I want to permentally deactivate all my account please give me feedback
      IndiaBulls customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

      Regards,
      Team Dhani.
      Reply
      Mounnnnn's reply, Jul 6, 2021
      I have shared my phone number and no response yet. How many years you guys will take to resolve our issue and you will be very quick to loot our money from banks, worst service ever identified
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        S
        saklaniji
        Jun 25, 2021
        Resolved
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        Resolved

        Address: VPO DARWAR, Teh. DHARAMPUR

        Sir
        I am tired from you customer care service. I contacted to customer care officer but they disconnect my call nd not resolve my issue so you please cancel my card and refund my 60 rupees.
        Thankyou
        Aug 12, 2021
        Complaint marked as Resolved 
        IndiaBulls customer support has been notified about the posted complaint.
        Verified Support
        Jun 26, 2021
        IndiaBulls Customer Care's response         Dear Customer,

        We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
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          R
          RAJ NIKAM
          Jun 25, 2021
          Resolved
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          Resolved

          Money is automatically getting deducted from my bank account since May 2021. What should i do . I havent used your app for any kind of transaction. I downloaded app but uninstalled it immediately because i did not qualify for loan. now i want deducted amount to be refunded.
          Aug 13, 2021
          Complaint marked as Resolved 
          IndiaBulls customer support has been notified about the posted complaint.
          Verified Support
          Jun 26, 2021
          IndiaBulls Customer Care's response           Dear Raj,

          We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
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            swarnik
            from indore, Madhya Pradesh
            Jun 25, 2021
            Resolved
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            Resolved

            Hi I am shailendra Nagar my register no.is [protected].and my loan a/c no. is[protected]one freedom card). My emi deduction date was[protected] of rs 98. I have maintain sufficient balance in my account but till date they have not deduct EMI. And today they are sending me text msg i.e (Dear Shailendra,
            Alert! Your repayment of Rs.98.0 for transactions done on your Dhani OneFreedom card on 14 April 2021 is overdue by 10 days. Late payment charges are being levied on your card.
            Pay now http://1kx.in/guHEd0). earlior it was heppen to me and for that my bank has decut 295rs for two time. for the same issue. plz do needful action amoung them.
            Aug 11, 2021
            Complaint marked as Resolved 
            IndiaBulls customer support has been notified about the posted complaint.
            Verified Support
            Jun 27, 2021
            IndiaBulls Customer Care's response             Dear Customer,

            We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

            Regards,
            Team Dhani.
            View replies
            No one is connected to me what the hell is going on
            Reply
            IndiaBulls Customer Care's response, Jul 14, 2021
            Verified Support
            Dear Customer,

            We would like to inform you that we have shared the resolution to your Email ID. Do let us know for any assistance required in future.
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              V
              Viamran
              from Mumbai, Maharashtra
              Jun 25, 2021
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              They charged a subscription fee of 2 % per lac in which they they provide daily limit transaction. but on first transaction they made it inactive.

              for example :- they charge 1500 rs. for one lac and give daily limit of 10k up to I lac but once you do your first payment they made your card inactive.
              By that mean you have been charged 1500 Rs per month for only amount of 10k used.
              IndiaBulls customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

              Regards,
              Team Dhani.
              Reply
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                N
                Nimmydevi
                Jun 24, 2021
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                Address: D/02, New laxmi palace, Samelpada, Nalasopara west, maharashtra state, paghari Dist. 401 203a

                So many times called the customer care and sent somany mail also. No reply from your side.I am not getting my outstanding statement of my personal loan.

                Immediately I want my outstanding statement.

                Thanking you

                Nirmala Vinod Nair
                IndiaBulls customer support has been notified about the posted complaint.
                Jun 24, 2021
                Updated by Nimmydevi                 I am not getting my outstanding statement of personal loan
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                  S
                  SHUBHAMAY SARKAR
                  Jun 24, 2021
                  Resolved
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                  Resolved

                  I requested 1125 to add to my wallet through Paytm upi. But the payment was successful but money is not credited in my dhani wallet.
                  +1 photos
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  IndiaBulls customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 26, 2021
                  IndiaBulls Customer Care's response                   Dear Shubhamay,

                  We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
                  Helpful
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                    R
                    [email protected]
                    from Mumbai, Maharashtra
                    Jun 24, 2021
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                    Dear sir,

                    Please find in attched pic that i already paid 717, 832, 804, 819 in excess of dues of rs 13348
                    Out of 717 received as refund but till didn't received remaining 832, 804, 819 kindly refund ASAP
                    Contact [protected]
                    Email [protected]@yahoo.com
                    IndiaBulls customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

                    Regards,
                    Team Dhani.
                    Reply
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                      S
                      Sojan P Chacko
                      from Vadodara, Gujarat
                      Jun 24, 2021
                      Resolved
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                      Resolved

                      Address: D 301 Earth Acropolis 1 Near Waves Club BHAILI Vadodara 391410

                      Even after sending several mails and subscription paid they are not activating the card. Mail sent to grievance and Nodal officer but no response but only blank and wrong replies that card is activated.
                      Sojan Chacko
                      [protected]
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      IndiaBulls customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 27, 2021
                      IndiaBulls Customer Care's response                       Dear Sojan P Chacko,

                      Hi, your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

                      Regards,
                      Team Dhani.
                      Verified Support
                      Jun 30, 2021
                      IndiaBulls Customer Care's response                       Dear Sojan P Chacko,

                      We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

                      Regards,
                      Team Dhani.
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                        A
                        Andelwar dasharath
                        Jun 24, 2021
                        Resolved
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                        Resolved

                        I have made a payment of 15155 on housing.com from my dhani card on 19th June, but the transaction is refunded from the merchant side and they have already initiated the refund and provided refund reference number also, but still I have not received my refund till now
                        And
                        My registered mobile number is [protected]
                        My alternate contact number is [protected]

                        Please resolve this issue immediately and refund my money
                        I have already contacted the customer care through mail but no satisfactory response from their side
                        +1 photos
                        Jun 24, 2021
                        Complaint marked as Resolved 
                        Refunded as usually
                        IndiaBulls customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 25, 2021
                        IndiaBulls Customer Care's response                         Dear Customer,

                        We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

                        Regards,
                        Team Dhani.
                        View replies
                        Hi,
                        How did they resolve this.
                        I paid almost the same amount and paid the first emi also, when merchant refunded dhani is not updating
                        Reply
                        IndiaBulls Customer Care's response, Jul 9, 2021
                        Verified Support
                        Dear Customer,

                        We are sorry for the issues faced by you in our app. Kindly share your contact number via private message/DM so that we can assist you in the best possible way.

                        Regards
                        Team Dhani
                        Helpful
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                          R
                          Ramesh Kum
                          Jun 23, 2021
                          Resolved
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                          Resolved

                          Address: #MCB Z-7, 11878 STREET NO.24/7 LAL SINGH NAGAR, BATHINDA

                          As on dated 05/06/2021. Dhani registed Mob. no. [protected]. EMI Debit from my account is more then EMI amount display in Dhani App. Kindly revert into my Amount.
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          IndiaBulls customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 24, 2021
                          IndiaBulls Customer Care's response                           Dear Customer,

                          We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

                          Regards,
                          Team Dhani.
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                            S
                            Sojan P Chacko
                            from Vadodara, Gujarat
                            Jun 23, 2021
                            Resolved
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                            Resolved

                            Address: D 301 Earth Acropolis 1 Near Waves Club BHAILI Vadodara 391410

                            Now it is sure that Dhani loan and one freedom credit line is cheating their customers. They charged subscription fees but did not activated my credit line. Even after writing several emails they did not solved my issue and now they have stopped giving me any reply and also not returning my subscription fee. All Dhani customers please be aware that now Dhani is not providing services which they say and only collecting fees and not giving services.
                            Sojan Chacko
                            [protected]
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            IndiaBulls customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 24, 2021
                            IndiaBulls Customer Care's response                             Dear Customer,

                            We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

                            Regards,
                            Team Dhani.
                            Helpful
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                              S
                              Shraddha Waje
                              Jun 23, 2021
                              Resolved
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                              Resolved

                              We have already paid the last emi of mrs. Manjushree Waje in july 13, 2020 of Rs. 3355/-. The person to whom we have paid is Mr. Atish Mangesh Chawan. We are get charge for bouncing for last 1 year. My account bouncing charges has come to Rs.16 k because of it. We have amount transaction receipt with us. Kindly look into the matter and we need refund of ecs charges also which we have been charged for last 1 year.
                              +1 photos
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              IndiaBulls customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 24, 2021
                              IndiaBulls Customer Care's response                               Dear Customer,

                              We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

                              Regards,
                              Team Dhani.
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                                K
                                Krishna1227
                                Jun 23, 2021
                                Resolved
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                                Resolved

                                I did a Transaction on 22nd of June 2021 on MobiKwik which was a failed transaction so they refunded the amount quickly they also emailed me that they have refunded the amount and it will show source account but when I checked Dhani it was showing that the amount is credited but I cannot see in my card or a transaction area so I called the customer service they replied me that they amount in 5 to 6 working days its okay but on 23rd of June Dhani requested me for the first EMI of that amount which I have never used I should I be the EMI of that amount which I have never used please solve this issue as soon as possible otherwise I will have to take any action against the company!
                                +3 photos
                                Aug 10, 2021
                                Complaint marked as Resolved 
                                IndiaBulls customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 24, 2021
                                IndiaBulls Customer Care's response                                 Dear Customer,

                                We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

                                Regards,
                                Team Dhani.
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                                  S
                                  Shubhangi Sanket Jambure
                                  Jun 22, 2021
                                  Resolved
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                                  Resolved

                                  Someone has used my PAN and Aadhaar number to take Dhani loan from Indiabulls. Indiabulls has not verified the KYC documents and provided loan. Now I am applying for home loan and cibil score was checked. This has lowered down my Cibil score. I tried to contact Indiabulls many times but no proper response is given. My loan is getting rejected because of this.
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  IndiaBulls customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 23, 2021
                                  IndiaBulls Customer Care's response                                   Dear Shubhangi,

                                  Apologies for the issues faced by you Request you to provide us with your contact number so that we can assist you in the best possible way

                                  Regards,
                                  Team Dhani
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                                    S
                                    Satyajit Huddar
                                    Jun 22, 2021
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                                    Dear
                                    Sir
                                    2nd Reminder for Dhani ONE FREEDOM CARD ACCOUNT CLOSURE REQUEST.
                                    With Reference to My Dhani one Freedom Card Account Closure Request.
                                    As Requested by you,
                                    I ALREADY CLEARED ALL MY OUTSTANDING Payments against my loan account.
                                    Please stop SMS CALLING MAIL Giving Torture
                                    Satyajit Huddar
                                    IndiaBulls customer support has been notified about the posted complaint.
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                                      S
                                      sheshu888
                                      Jun 22, 2021
                                      Resolved
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                                      Resolved

                                      Address: Hyd

                                      My emi was debited on time, but from last 3 months they are charging extra amount for for ecs nach, i don't know why, pls help me for this,

                                      [protected]
                                      +1 photos
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      IndiaBulls customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 23, 2021
                                      IndiaBulls Customer Care's response                                       Dear Sheshu,

                                      We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.

                                      Regards,
                                      Team Dhani
                                      Verified Support
                                      Jun 29, 2021
                                      IndiaBulls Customer Care's response                                       Dear Sheshu,

                                      We would like to inform you that we have shared the resolution to your Email ID. Do let us know for any assistance required in future.

                                      Regards,
                                      Team Dhani.
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                                        M
                                        Mahendra T Arsule
                                        Jun 22, 2021
                                        Resolved
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                                        Resolved

                                        Address: 203 Dwing sai vision bldg sahapur road Asangaon (e)

                                        Sir
                                        I am old customer from 2013.
                                        Then why increase interest rate as like personal loan.
                                        other bank low interest.so very much burden on me.
                                        Please reduce home interest rate.
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        IndiaBulls customer support has been notified about the posted complaint.
                                        Jun 22, 2021
                                        Updated by Mahendra T Arsule                                         Interest rate is very high other banks and finance companies
                                        Verified Support
                                        Jun 23, 2021
                                        IndiaBulls Customer Care's response                                         Dear Mahendra,

                                        Apologies for the issues faced by you Request you to provide us with your contact number so that we can assist you in the best possible way

                                        Regards,
                                        Team Dhani
                                        Helpful
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