Lenskart Complaints & Reviews

I will exchange my order... On 17th April bt still not recived nd custumer support asking me to wait for 24 to 48 hrs... After 24 or 48 no responce frm support if i will cll to support same thing i was listening plzz gave us time 24 to 48 hrs... I am totaly harash nd fedup with lenskart service.. This was my first order bt i dnt thnk i revel lenskart service again... I am connected with all type with the cst support via internet chat, mail, whts aap here nd there no satisfied responce...

I had purchased a pair of spectacles from your Janakpuri District Centre, New Delhi shop a few months back. Just yesterday its connector to the bridge of the nose broke. Since its a frame less spects, so I had sent them for repair/replacement of the the centre piece that connects the two lenses. Firstly I was told the engineer will come at 13:00, come again and show. Then the so called 'Engineer' who is just a technician who has nothing to do with Engineering, tells me that it is not repairable. Fair enough, I ask him to replace the centre part. To this he tells me, its not possible since Lenscart does not provide parts of the frame. I should go for a new frame, which is one plus one free!. I dont want a new frame, forget about wanting two frames! He is insisting that there is no other solution, and I have to pay 1600 something and but one plus one free frames. Since he is a non technical person claiming to be an engineer, I just asked him to replace this frame and give me a new one asap. To that he tells me it will take 4-5 days at least. No this is really bothersome, a person who needs to wear spectacles need to wait 4-5 days? How does he manage till then? There has to be an after sales support! If not then it is just fleecing people.

I have tried twice for getting my choice of lenses which is bifocal, not made it perfectly, as I am working facing terrific problem and not getting satisfied service from your company. I hope u resolve the problem as early as possible

I placed an order with Lenskart on 11.04.2022 and they promised me delivery within 7 days, I frequently checked on the app for my status it showed me delivery for 25.04.2022. When I visited store on 25.04.2022 they told me that my order was canceled due to technical issues and your money will be refunded.
This is not I expect from such company, the eyeglasses were for my mother and she was in need of it urgently. I’d like to file a consumer complaint.

I went to lenskart store saying that i want a durable frame. Lenskart store told me that their airflex frame is unbreakable and we also give one ear warranty on it.

After 20 days the frame is broken and they are refusing to repair it let alone replace.
Also why did they brand it incorrectly as unbreakable and also did not mention the terms and conditions of warranty before hand.

https://spectacular-blog.lenskart.com/introducing-lenskart-air-flex-eyeglasses-t...⇄

Purchased eyewear from lenskart on 15 April, somehow because of some power issue the product didn't get delivered. The amount which I was paid online is Rs 2257 but now they are playing a gimme with me they sent a link that said the amount of Rs 1900 will be paid and the rest of the amount you will receive afterward. Raised an issue on lenskart as well but didn't get any response on this the order ID [protected]. Please look into the matter and resolve the issue as earliest.

I did placed a order on 13th May 2020 and my order id is : #[protected]. Product details:
Vincent Chase Online
Shape : Square
Size: Medium
Product ID: 140718
Color: Matte Black
Qty: 1

I was using it since 2020 but today I visited lenskart Store in crown interiorz mall, Faridabad to purchase sunglasses then i said to lenskart employee to check my Eye lenses and Frame which is purchase...

I ordered from Lenskart and have not recieved the product. The delivery agent has never even contacted me.

Upon raising concerns through the app, you have given me the receipt confirmation from BlueDart. But the delivery note says they delivered it to Asif. I have no clue who that is. Why are you giving the product to randoms on the road. Or have have you delivered it to the wrong address?

Who is responsible for this mix up? And how can it get resolved? I need my product asap.

Attaching the confirmation receipt from bluedart.

I am yet to receive the payments against the following cancelled orders.

[protected] - Rs. 3066.82 - cancelled on Dt. 03.04.2022
[protected] - Rs.3066.82- cancelled on Dt. 03.04.2022

I have already sent them mails on Dt.10.4.2022 : Dt.11.4.2022 : Dt.12.4.2022 : Dt.14.4.2022 .

Also I have talked with Lenskart through customer care number. Every time they give an assurance do refund within 24-48 hours of cancellation, but in vain.

Thee is lense correction for my specs bought from lenskart pending for 2years

I have place the specks order for my daughter which was recieved by time, however her glasses power doesn't support to her frame hence placed the return request on 30th March but yet nobody contacted me for pickup my order once I have received the call from lenskart support system although I have tried reaching them multiple time the contacted me once but still my issue is not yet resolved.
The registered address is my office address and I have specify it en number of time to the team but they make sure to send me msg on weekends that pick up attempt failure I have asked support team to send pick up boy in weekdays but no resolution from the team yet. Still now I have 2days holiday Saturday is my working but no response from the team.
Dear grivence team pls help me for my refund amount, as lenskart nither picking up the order nor they are giving me refund.Pathetic service from lenskart

I had bought 6 boxes of lens from lenskart. I haven't used it for a long time, due to working from home. However, recently I started using it and I find it very uncomfortable, the lens is very blurred and eyes start watering. So i visited the Lenskart, Kasavanahalli branch on 5th April 2022, from where i bought the lens. They checked my eye power and said it is the same in the lens box and they simply asked me to wash the lens in hot water...

2 months since i returned a wrong delivery sent by lenskart! They say they have sent it but i have not received it. Everytime its some scripted guy saying “I am sorry for the inconvinience” but nothing seems to happen. Then they sent me an ARN number. I have checked with the bank and still nothing. 3598rs. Which i will never get to see. 6 calls, 12 people, 2months and no hope.

I have returned two products on lenskart and they are saying that they have received only one product and sending the courier guy daily for pickup of the same.And refund of one product which they initiated is not credited in my account even after 4 days and i have shared all the details and bank statement with them also.I want my total refund as soon as possoble.

Payment of rupees 1134 has been done and money is also deducted but on lenskart app it is showing that payment is pending. Please help

I am dr neha. I placed an order for two specs. They noted down wrong power in the left eye and gave me the wrong one. I complained and returned both the specs for correction. They have taken it back and its been more than a week. They have not reverted nor updated me regarding the same. When i called they replied that it was out of stock whereas all they had to do was to correct the left eye power and give it back. Please help me its been 10 days.

I had bought a Vincent chase sunglass from nearby sunglass store on 30th March.
Anyhow, after a day or so when I tried the sunglass I found it a bit misfit for my face, and wanted to exchange, but the store did not allow it, saying it's the company policy.
I really want to know the logic why a store bought Sunglass can not be exchanged within 7 days even if it's unharmed.
Even in the clothing store we get some return days, even after trying the same in trial room for fit and all.
I know there will be no action taken even after this complaint.
Trust me, I will never buy any pair of glasses from Lenskart after this horrible experience.

Ref: Order ID: [protected]
Order Date: 19 Mar
Payment against above mentioned order has been made for two no's of eyglasses on committment to be delivered on 22 March, 2022. Surprisingly one has been delivered on time and for other made another committment for delay excuses. Now there is no update available on site/app. There have been two complaints have been registered on customer care number, but there is no any positive response provided. I am old customer of reputed company lenskart, but this type of services can directly effect on goodwill of company. Can that company looks in this matter to be delvered soon.

Gurmeet Grover
[protected]

I ordered a frame with lens and they said the price for that is 5600 rs but i also get 1 more frame and lens for free. However when i saw the bill, the amount was split into 2800 rs for each frame.
Request you to look into these scammers otherwise social media is always there for every one to know....

I have ordered a Sunglass but it is not fullfilling my requirements so I have marked an email for return of Sunglass but till now no one can contacted to me for receiving of consignment. Need urgent action on this.