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Lenskart Complaints & Reviews

www.lenskart.com
4.1
Updated: Sep 18, 2026
Complaints 1699
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1341
Unresolved
358
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Lenskart reviews & complaints page 21

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R
Raveena dhall
Oct 7, 2022
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Address: Shahdara

My specs are slanting. Its not straight
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Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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    G
    GaganSingh12
    from Noida, Uttar Pradesh
    Oct 5, 2022
    Resolved
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    Resolved

    Address: Lenskart, Sector- 18, Noida

    My request for insurance has been rejected and the reason is 'Request From VSM'.
    I had a very bad experience with lenskart, I need a solution for this problem.

    I think purchasing 4000rs specs from this company is worthless. They take extra money from you in the name of insurance and when you go for claim they give you lame excuses and don't give you any claim.
    Nov 12, 2022
    Complaint marked as Resolved 
    Verified Support
    Oct 08, 2022
    Lenskart Customer Care's response     Hi Gagan, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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      S
      ShafaqAnsari
      from Mumbai, Maharashtra
      Oct 2, 2022
      Resolved
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      Resolved

      Address: Mira Road East, Mumbai.

      I made a payment of Rs 3, 024 rs for my order, the same got debited from my account at the same time. All this happened on 27th Sept, 2022. The problem started when their server had issues and they did not receive the amount. I was told that the refund will be initiated within 48 hours and I vl b receiving a link or a message, nothing happened as such till date, today being 2nd Oct, I again followed up, and to my surprise the person at the outlet which was till now giving me assurance of my refund initiation told me that the Backend TEAM Is not co co operating. I hav not received any bill, any receipt, any message, any link or any damn confirmation from their end. I have waited enough now and I urge that my order reaches me with a complete 50% compensation due to the trouble this brand has given me.
      Nov 6, 2022
      Complaint marked as Resolved 
      Verified Support
      Oct 05, 2022
      Lenskart Customer Care's response       Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your contact details so that we can assist you in a better manner. Thank you.
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        A
        Abbus
        from Mumbai, Maharashtra
        Oct 1, 2022
        Resolved
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        Resolved

        We visited lenskart store in Manjalpur Vadodara on 29th September but since there was some software glitch related to offers and to our surprise they asked us to leave and said will fix the problem and call back within 24 hours but it has since been more than 48 hours without any return call.

        I guess this is what is called arrogance and monopolistic attitude.
        Nov 3, 2022
        Complaint marked as Resolved 
        Verified Support
        Oct 02, 2022
        Lenskart Customer Care's response         Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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          A
          Arunava_1
          from Kolkata, West Bengal
          Sep 30, 2022
          Resolved
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          Resolved

          My order id is [protected] as on 7.9.22
          Soon after I cancelled it and I was promised refund within 14 days.
          They failed in doing so.
          The customer care has a bunch o[censored]seless brainless people who literally have no idea how to deal with this.
          They are asking me to wait for 24-48 hours each time I am trying to contact them with this issue.
          Sep 30, 2022
          Complaint marked as Resolved 
          Refund received within few hours of complaint
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            G
            gaurav_0997
            Sep 30, 2022
            Resolved
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            Resolved

            Dear Sir:
            With refernce to my order no [protected] dated 26 sep 2022, i uploaded the prescription at the time of order.

            The delivery committed was 30 september 2022.

            I received a information regarding delay in delivery with message of "delay in power confirmation"

            This is a matter o[censored]tter surprise to me and it is not acceptable.

            KIndly arrange sheduled delivery on 30 sep 2022 .

            Your reply is awaited.

            Regards,

            Gaurav Bhatia
            [protected]
            Nov 11, 2022
            Complaint marked as Resolved 
            Verified Support
            Oct 02, 2022
            Lenskart Customer Care's response             Hi Gaurav! We can understand the situation and we really apologize for the inconvenience caused. Further, we would like to inform you that your refund is completed from our side on 02.10.2022. We have shared all the related information with you via SMS. Thank you.
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              S
              Siddhi Dhapre
              from Pune, Maharashtra
              Sep 29, 2022
              Resolved
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              Resolved

              Address: Sadashiv Peth, Kumthekar Road Pune
              Website: Na

              Hello Team,

              Greetings of the day

              It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

              It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

              Kindly initiate my refund

              Regards,
              Siddhi Patil
              Nov 12, 2022
              Complaint marked as Resolved 
              Sep 29, 2022
              Updated by Siddhi Dhapre               Hello Team,

              Greetings of the day

              It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

              It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

              Kindly initiate my refund

              Regards,
              Siddhi Patil
              Sep 29, 2022
              Updated by Siddhi Dhapre               Hello Team,

              Greetings of the day

              It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

              It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

              Kindly initiate my refund

              Regards,
              Siddhi Patil
              Verified Support
              Oct 02, 2022
              Lenskart Customer Care's response               Hi Siddhi! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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                C
                chirayu007
                from Udaipur, Rajasthan
                Sep 21, 2022
                Resolved
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                Resolved

                I ordered 'Lenskart Blu | Zero Power Blue Cut Computer Glasses | Anti Glare, Lightweight & Blocks Harmful Rays | UV Protection Specs | Men & Women | Medium | LB E13526' from Amazon.

                It was delivered yesterday and today it was accidentally broken by me.

                Just want to know if I can get the frames fixed/replaced at Lenskart store.

                Amazon Order Number[protected]

                Thanks & Regards
                Oct 23, 2022
                Complaint marked as Resolved 
                Verified Support
                Sep 22, 2022
                Lenskart Customer Care's response                 Hi There, Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                  A
                  Arman Shareef
                  Sep 20, 2022
                  Resolved
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                  Resolved

                  Address: Aghapura, Hyderabad

                  I paid 34 rupees for gold membership after applying coupon but yet the membership is not activated and couldn't get the most out of it
                  Oct 25, 2022
                  Complaint marked as Resolved 
                  Verified Support
                  Sep 22, 2022
                  Lenskart Customer Care's response                   Hi There, Sorry to hear about your unpleasant experience. Please help us with your Order no# /contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                    A
                    ABUL FAIZ Khan
                    Sep 20, 2022
                    Resolved
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                    Resolved

                    Address: W-123, GREATER KAILASHPART-2 New Delhi, INDIA

                    Hello i had ordered glasses from a lenskart by going to their store which was done on 13sep 2022 those people gave me the date of 17sep 2022 and the product didn't deliver then gave next day 18 but that day also didn't come by doing this these people 5 The day is over and the daily dates are changing and on calling these people say thatYou will get it by 8 pm but completely disturbed, I am a medical student and I have to give FMGE exam in December and read a lot more time to give me laptop tablet pe, in that affair I read to put eye drops and I am having trouble with a lot of things I want to oppose against thembe empowered
                    Oct 22, 2022
                    Complaint marked as Resolved 
                    Sep 20, 2022
                    Updated by ABUL FAIZ Khan                     Please help me

                    Verified Support
                    Sep 21, 2022
                    Lenskart Customer Care's response                     Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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                      S
                      skymars
                      Sep 16, 2022
                      Resolved
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                      Resolved

                      I had paid an amount of 2251 Rs on 12/04/22.The app is showing as the payment is pending.I contacted the customer care and each day they will say to wait for 24-48 hrs.Today is the fifth day from the payment.Yet they doesn't have a proper reply.
                      Oct 23, 2022
                      Complaint marked as Resolved 
                      Sep 17, 2022
                      Updated by skymars                       No update yet.Same response and same replies.It is around 6 days.
                      Verified Support
                      Sep 21, 2022
                      Lenskart Customer Care's response                       Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                        U
                        Uzzma
                        from new delhi, Delhi
                        Sep 14, 2022
                        Resolved
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                        Resolved

                        This issue is regarding the employee named Mohd Saqib who works in the Kamla Nagar Banglow Road store of Lanskart New Delhi. We went to the store regarding an issue that we were facing after receiving our order. He was extremely rude to us. Taunted us. Didn't help us at all.
                        Oct 23, 2022
                        Complaint marked as Resolved 
                        Verified Support
                        Sep 22, 2022
                        Lenskart Customer Care's response                         Hi There, Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                          M
                          Mahesh Kumar Dudy
                          Sep 14, 2022
                          Resolved
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                          Resolved

                          Address: H.No. 278, Sector-22 , Faridabad

                          My self Mahesh Kumar purchased eyeglass on 13.09.2022 against order ID [protected]. Frame quality is very poor.
                          Visiblibity is also very poor while using eyeglass. Difficult to use such type of poor quality eyeglass. I want my refund.
                          Oct 24, 2022
                          Complaint marked as Resolved 
                          Verified Support
                          Sep 22, 2022
                          Lenskart Customer Care's response                           Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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                            G
                            girish vajrashetti
                            Sep 13, 2022
                            Resolved
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                            Resolved

                            I have returned my eyeglasses because frame has got rust and corrosion. Lenskart has taken back the eyeglasses. Now when I am ordering new eyeglasses, they cannot provide service where they used to provide service. Store locator is about 90 KM from my location and I need bear the travel expense(about 300-400 Rs.). Now the eyeglasses costing about 2100. They can pick up the old eyeglasses but cannot service the new eyeglasses on same location. This is pure case of Fraud
                            Oct 24, 2022
                            Complaint marked as Resolved 
                            Verified Support
                            Sep 14, 2022
                            Lenskart Customer Care's response                             Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
                            Sep 19, 2022
                            Updated by girish vajrashetti                             Lenkart updated that they have called me but the have not. They are lying.
                            Lenskar is not able to resolve my issue. Such Third class company. They must resolve my issue ASAP.
                            Last option is go to Consumer court and get the monetary and harassments compensation. I dont have any option left.
                            Verified Support
                            Sep 22, 2022
                            Lenskart Customer Care's response                             Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                              A
                              Avkanica
                              from NOIDA, Uttar Pradesh
                              Sep 9, 2022
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                              I exchange my frame with new frame. In new frame it gets loose in every 3 days. I received it on 28 aug and visited to store 4 time and store representative told me you have to bear this problem or else throw it.
                              Order ID is [protected]
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                                K
                                Krishna Hithartha
                                from Bengaluru, Karnataka
                                Sep 9, 2022
                                Resolved
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                                Resolved

                                Regarding the order [protected], refund credit is not reflecting in my account. Numerous emails sent with no response.
                                Oct 18, 2022
                                Complaint marked as Resolved 
                                Verified Support
                                Sep 12, 2022
                                Lenskart Customer Care's response                                 Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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                                  M
                                  Md Siddique Ahmed S
                                  from Bellary, Karnataka
                                  Sep 8, 2022
                                  Resolved
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                                  Resolved

                                  Address: Bellary

                                  Order not delivered as promised when taking order .

                                  ORDER ID : [protected].

                                  Store City : Bellary

                                  After taking order - Promised Delivery date is 8th Sep 2022. Out of 2 items, only 1 item has been delivered. As the APP shows that 2nd item is also delivered to the store.

                                  Executives says that it cannot be given to customer today.

                                  What is the policy in lenskart, if lenskart fails to delivery the order on delivery date?

                                  What does lenskart provide to its customer in this case ?
                                  Oct 13, 2022
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Sep 12, 2022
                                  Lenskart Customer Care's response                                   Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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                                    A
                                    Aishwarya Chandrasekhar Goud
                                    Sep 7, 2022
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                                    Address: Orion mall

                                    Had been to lenskart store, one of attender fixed my glasses[loosened frame] horribly.
                                    I went and asked at store for faulty correction. They told me to buy a new pair of glasses, since they can't repair it anymore.
                                    I need new specs, because o[censored]a staff negligence my glasses are of no use now
                                    View replies
                                    Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                                      M
                                      Mukesh1202
                                      Sep 2, 2022
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                                      It was informed to me that after refund i will get Rs:2700. However when i processed refund i got only Rs:2072. This how Fraud works here. Due to there miss communication i went to loss now they are not agree to listen anything.

                                      Please resolve for me.
                                      View replies
                                      Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
                                      Reply
                                      Mukesh1202's [Complaint's author] reply, Sep 5, 2022
                                      order: 1259790281

                                      contact number: 8527484878
                                      Mukesh1202's [Complaint's author] reply, Sep 6, 2022
                                      I have replied back on that email. Could you please check and update me . May be here or on my email.

                                      I could not waste too much time on doing this. Please let me know if you are capable of resolving this or not. So, in case not resolved then I have to escalate it.
                                      Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
                                      Reply
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                                        J
                                        Jones Tensingh S
                                        from Koothanallur, Tamil Nadu
                                        Sep 1, 2022
                                        Resolved
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                                        Resolved

                                        I returned the product and they acknowledged, but i did not get my refund and contacted them multiple times and they always say that someone will get back within 48 hours, but the problem is not resolved.

                                        They are not responding me emails. I need my 5130 asap, its been more than 10 days since they collected their product. very worst customer service.

                                        My order# is [protected]

                                        please help.
                                        Oct 8, 2022
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Sep 04, 2022
                                        Lenskart Customer Care's response                                         Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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