Lenskart Complaints & Reviews

We visited lenskart store in Manjalpur Vadodara on 29th September but since there was some software glitch related to offers and to our surprise they asked us to leave and said will fix the problem and call back within 24 hours but it has since been more than 48 hours without any return call.

I guess this is what is called arrogance and monopolistic attitude.

Nov 3, 2022

Complaint marked as Resolved

Verified Support

Oct 02, 2022

Lenskart Customer Care's response Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.

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My order id is [protected] as on 7.9.22
Soon after I cancelled it and I was promised refund within 14 days.
They failed in doing so.
The customer care has a bunch o[censored]seless brainless people who literally have no idea how to deal with this.
They are asking me to wait for 24-48 hours each time I am trying to contact them with this issue.

Sep 30, 2022

Complaint marked as Resolved

Refund received within few hours of complaint

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Dear Sir:
With refernce to my order no [protected] dated 26 sep 2022, i uploaded the prescription at the time of order.

The delivery committed was 30 september 2022.

I received a information regarding delay in delivery with message of "delay in power confirmation"

This is a matter o[censored]tter surprise to me and it is not acceptable.

KIndly arrange sheduled delivery on 30 sep 2022 .

Your reply is awaited.

Regards,

Gaurav Bhatia
[protected]

Nov 11, 2022

Complaint marked as Resolved

Verified Support

Oct 02, 2022

Lenskart Customer Care's response Hi Gaurav! We can understand the situation and we really apologize for the inconvenience caused. Further, we would like to inform you that your refund is completed from our side on 02.10.2022. We have shared all the related information with you via SMS. Thank you.

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Address: Sadashiv Peth, Kumthekar Road Pune

Website: Na

Hello Team,

Greetings of the day

It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

Kindly initiate my refund

Regards,
Siddhi Patil

Nov 12, 2022

Complaint marked as Resolved

Sep 29, 2022

Updated by Siddhi Dhapre Hello Team,

Greetings of the day

It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

Kindly initiate my refund

Regards,
Siddhi Patil

Sep 29, 2022

Updated by Siddhi Dhapre Hello Team,

Greetings of the day

It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

Kindly initiate my refund

Regards,
Siddhi Patil

Verified Support

Oct 02, 2022

Lenskart Customer Care's response Hi Siddhi! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.

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I ordered 'Lenskart Blu | Zero Power Blue Cut Computer Glasses | Anti Glare, Lightweight & Blocks Harmful Rays | UV Protection Specs | Men & Women | Medium | LB E13526' from Amazon.

It was delivered yesterday and today it was accidentally broken by me.

Just want to know if I can get the frames fixed/replaced at Lenskart store.

Amazon Order Number[protected]

Thanks & Regards

Oct 23, 2022

Complaint marked as Resolved

Verified Support

Sep 22, 2022

Lenskart Customer Care's response Hi There, Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

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Address: Aghapura, Hyderabad

I paid 34 rupees for gold membership after applying coupon but yet the membership is not activated and couldn't get the most out of it

Oct 25, 2022

Complaint marked as Resolved

Verified Support

Sep 22, 2022

Lenskart Customer Care's response Hi There, Sorry to hear about your unpleasant experience. Please help us with your Order no# /contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

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Address: W-123, GREATER KAILASHPART-2 New Delhi, INDIA

Hello i had ordered glasses from a lenskart by going to their store which was done on 13sep 2022 those people gave me the date of 17sep 2022 and the product didn't deliver then gave next day 18 but that day also didn't come by doing this these people 5 The day is over and the daily dates are changing and on calling these people say thatYou will get it by 8 pm but completely disturbed, I am a medical student and I have to give FMGE exam in December and read a lot more time to give me laptop tablet pe, in that affair I read to put eye drops and I am having trouble with a lot of things I want to oppose against thembe empowered

Oct 22, 2022

Complaint marked as Resolved

Sep 20, 2022

Updated by ABUL FAIZ Khan Please help me

Verified Support

Sep 21, 2022

Lenskart Customer Care's response Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience

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I had paid an amount of 2251 Rs on 12/04/22.The app is showing as the payment is pending.I contacted the customer care and each day they will say to wait for 24-48 hrs.Today is the fifth day from the payment.Yet they doesn't have a proper reply.

Oct 23, 2022

Complaint marked as Resolved

Sep 17, 2022

Updated by skymars No update yet.Same response and same replies.It is around 6 days.

Verified Support

Sep 21, 2022

Lenskart Customer Care's response Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

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This issue is regarding the employee named Mohd Saqib who works in the Kamla Nagar Banglow Road store of Lanskart New Delhi. We went to the store regarding an issue that we were facing after receiving our order. He was extremely rude to us. Taunted us. Didn't help us at all.

Oct 23, 2022

Complaint marked as Resolved

Verified Support

Sep 22, 2022

Lenskart Customer Care's response Hi There, Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

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Address: H.No. 278, Sector-22 , Faridabad

My self Mahesh Kumar purchased eyeglass on 13.09.2022 against order ID [protected]. Frame quality is very poor.
Visiblibity is also very poor while using eyeglass. Difficult to use such type of poor quality eyeglass. I want my refund.

Oct 24, 2022

Complaint marked as Resolved

Verified Support

Sep 22, 2022

Lenskart Customer Care's response Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience

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I have returned my eyeglasses because frame has got rust and corrosion. Lenskart has taken back the eyeglasses. Now when I am ordering new eyeglasses, they cannot provide service where they used to provide service. Store locator is about 90 KM from my location and I need bear the travel expense(about 300-400 Rs.). Now the eyeglasses costing about 2100. They can pick up the old eyeglasses but cannot service the new eyeglasses on same location. This is pure case of Fraud

Oct 24, 2022

Complaint marked as Resolved

Verified Support

Sep 14, 2022

Lenskart Customer Care's response Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

Sep 19, 2022

Updated by girish vajrashetti Lenkart updated that they have called me but the have not. They are lying.
Lenskar is not able to resolve my issue. Such Third class company. They must resolve my issue ASAP.
Last option is go to Consumer court and get the monetary and harassments compensation. I dont have any option left.

Verified Support

Sep 22, 2022

Lenskart Customer Care's response Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

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I exchange my frame with new frame. In new frame it gets loose in every 3 days. I received it on 28 aug and visited to store 4 time and store representative told me you have to bear this problem or else throw it.
Order ID is [protected]

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Regarding the order [protected], refund credit is not reflecting in my account. Numerous emails sent with no response.

Oct 18, 2022

Complaint marked as Resolved

Verified Support

Sep 12, 2022

Lenskart Customer Care's response Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience

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Address: Bellary

Order not delivered as promised when taking order .

ORDER ID : [protected].

Store City : Bellary

After taking order - Promised Delivery date is 8th Sep 2022. Out of 2 items, only 1 item has been delivered. As the APP shows that 2nd item is also delivered to the store.

Executives says that it cannot be given to customer today.

What is the policy in lenskart, if lenskart fails to delivery the order on delivery date?

What does lenskart provide to its customer in this case ?

Oct 13, 2022

Complaint marked as Resolved

Verified Support

Sep 12, 2022

Lenskart Customer Care's response Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience

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Address: Orion mall

Had been to lenskart store, one of attender fixed my glasses[loosened frame] horribly.
I went and asked at store for faulty correction. They told me to buy a new pair of glasses, since they can't repair it anymore.
I need new specs, because o[censored]a staff negligence my glasses are of no use now

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Lenskart Customer Care

from New Delhi, Delhi

Sep 7, 2022

Verified Support

Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

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It was informed to me that after refund i will get Rs:2700. However when i processed refund i got only Rs:2072. This how Fraud works here. Due to there miss communication i went to loss now they are not agree to listen anything.

Please resolve for me.

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Lenskart Customer Care

from New Delhi, Delhi

Sep 4, 2022

Verified Support

Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

Reply

Mukesh1202's [Complaint's author] reply, Sep 5, 2022

order: 1259790281

contact number: 8527484878

Mukesh1202's [Complaint's author] reply, Sep 6, 2022

I have replied back on that email. Could you please check and update me . May be here or on my email.

I could not waste too much time on doing this. Please let me know if you are capable of resolving this or not. So, in case not resolved then I have to escalate it.

Lenskart Customer Care

from New Delhi, Delhi

Sep 7, 2022

Verified Support

Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience

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I returned the product and they acknowledged, but i did not get my refund and contacted them multiple times and they always say that someone will get back within 48 hours, but the problem is not resolved.

They are not responding me emails. I need my 5130 asap, its been more than 10 days since they collected their product. very worst customer service.

My order# is [protected]

please help.

Oct 8, 2022

Complaint marked as Resolved

Verified Support

Sep 04, 2022

Lenskart Customer Care's response Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience

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Address: Bangalore

Ordered 2 products in Buy 1 Get 1 Free Offer.
Product 1 - Powered Spectacles
Product 2 - Sunglasses

The Sunglasses are fine

I have an issue with Vincent Chase Powered Glasses that I order. I got the delivery on 27th of August and it was seal opened package. When I opened the package, it was old used and bent glasses which I did not order.

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Lenskart Customer Care

from New Delhi, Delhi

Sep 1, 2022

Verified Support

Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

Reply

Lenskart Customer Care

from New Delhi, Delhi

Sep 1, 2022

Verified Support

Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

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Address: Shop No 8,9,10, Evershine Homes Avenue Global City, opposite Agarwal Complex, Virar, Maharashtra 401303

I had visited the virar west global city 401303 lenskart store on 17th August and there were 2 amounts that were deducted.
The first amount was of 2889rs (last ss of bank statement) and 2nd of 2810rs. The store person told me the 2889 transaction hasn't gone through and no order is place so I should get my money by 3 working days which I haven't received yet.

I received the eyewear costing rs 2810rs (the 2nd amount I paid).

I am following up with the store guy and lenskart support team but not getting any support here.

all the transaction were done on [protected]

Verified Support

Sep 01, 2022

Lenskart Customer Care's response Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience

Sep 05, 2022

Updated by Prachi Ekbote Harassment against lenskart customer service..

Lenskart team is just giving me fake promises about refunding the money, even after telling me that they have received extra payment.

they keep asking for the proof again n again but still are not giving me my refund back.

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P

Prachi Ekbote

Sep 3, 2022

I am not getting any specific timeline regarding this issue, it's more than 2 weeks now

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Address: Gulbarga

I have been wearing specs of lenskart since one month, they suggested me while buying that my number is changed and they checked using there device and gave me new numbered lens. I used it for 10 days and reported that I'm facing headache and nausea. They said it happens wear it. Till today I wore it and my condition is getting even worse. I reported to the store, the store representative talked with me in unprofessional way and said that I'm lieing and I'm not wearing it on daily basis that's why this issue has been arised. I'm completely unhappy that lenskart is least bothered about their customer's health.

Oct 15, 2022

Complaint marked as Resolved

Verified Support

Sep 01, 2022

Lenskart Customer Care's response Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you

Lenskart Complaints & Reviews

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Lenskart reviews & complaints page 21

Software

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Refund not received after nearly 1 month

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Order no 1260999655 dated 26 sep 202

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Wrong product delivery and poor services

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Frame broken one day after order, need it fixed/replaced

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Gold membership

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They are making fool

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Payment Issue even after four days.

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Bad behaviour of an employee named Modh Saqib

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Poor quality of eyeglass

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Exchange not provided on previous service location (Lenskart)

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Bad quality frame

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1255349399

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Order not delivered as promised when taking order

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Frame fitting

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Vincent chase Eyeglasses

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Lenskart not providing refund

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Wrong / Old - Used Product Received

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Not issuing the refund

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Facing health issues due to lens provided by lenskart

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