Lenskart Complaints & Reviews

Sick service I am still awaiting my refund for the glasses which was returned on 27th February 22...

Lenskart store is far from my place. Status of the product was showing as delivered. Once i reach the store, handed over only one product and declined to handover another product. Asked to come again. Am disappointed with their services....

Recently I made an order for my frame & lenses and asked them to deliver them at my home which accepted and ensured it will happen . Now after receiving the order at their outlet they are forcing me to come and collect my order. This is the services they are offering me .which is beach off commentment .

Even after calling to outlet they took it very lightly . After my push to them they said will deliver but. Till now no order...

At the time of booking glass thickness was specifically discussed with the manager at store multiple times because it was an important matter for me, and the store manager assured me that the glass thickness would not be thicker than the one i was currently using. After being satisfied with his commitment i placed the order, but on receiving my glasses the thickness of glass was merely double the size which i was currently using. It was very...

I purchased a pair of glasses in the month of Sep with Bi polar glasses. Once the product was delivered, it had major issues with the power of the glasses. The matter was discussed with the Field staff. As wearing the glasses was resulting in nausea and dizziness, thus making unusable/ unwaerable. The Filed rep assured us that it will be resolved i[censored]sed constantly and incase the problem is not solved he advised us to buy insurance so that...

Dear sir,
I have purchased a spectacle from lenskart vide product id [protected], dated 16/10/2021 online. The product damaged in a very short span of time i.e. within 6 months. Frames divided into 2 parts and while contacting customer service representative, they are informed to visit retail outlets for repair. Here I would like to say that my product is under warranty and it is not acceptable for me to get it repaired as it will...

I placed an order for my specs and I can't find to input the power details and i found out I have to enter the power details after the payment only and i made the payment and after that they are explaining that I cannot get that frame for my power requirements if that so they have to mention somewhere about the power limitations for specific frames but I searched everywhere 8n the application but I can't find it then it is their fault for...

I am buying gold membership of 600 rupees for one year by using coupon.by the help of coupon I paid only 46 rupees ..in order there showing your membership is activated but in my profile didn't show that the gold membership is get activated..but i pay money for this but unable to get gold membership in my no or lenskasrt profile...

I had ordered a pair of glasses in Jan 2020 in different powers but same frame from lenskart dlf mall noida but after 4-5 times the situation is the same, till date lenskart is unable to provide me the glasses despite visits to the store...

My frame one side screw getting up and I went to showroom but they said the warranty completed. i used that pair only one time. i did not get time to go to the showroom....

Refund in original mode of payment in bank transfer not done yet, instead credit score is provided for future buying.
Kindly check why this type of cheating business they are conducting.
Order# [62287892].
I requested return for the products and refunds in original mode of payment but after return they just gived me store credit. I want my money as a cash or in bank....

I placed an order with order no: [protected] and In the payment sections I paid as a guest from the mobile number: [protected] as I didn't have an account in Lenskart at that time, after the payment, It said the payment is a success ( I have the payment SS for your reference) and after the payment when I was entering the prescription values, It stopped immediately stating that the payment is failed ( I have attached the SS for your reference...

I have booked a home eye checkup on Feb23 via website for 25th Feb
i contacted lenskart on feb 25th, they gave me 24-48hrs for resolution
i contacted them again on Monday Feb 28th, they again postponed to March 1, now when i contact them, they are again postponing to March 2nd
order ID [protected]...

My Brand new Half frame spectacles' lense just pop up due to loosening . I have not expected that a huge company like lenskart will give low quality products. I think that I would have bought it from a local store nearby . It will not give such a defective frame
The lenses are so expensive if it continues to fall again and again it will get damaged.
Then the worker at the showroom started giving excuses that in half frames...

I opted for lenskart home visit and placed order for my entire family (10 in number with a value of INR 14k+).

Not a single powered specs were delivered with accurate power. After, continues, painful and false promises by the representative...here is the current status.
1- 4 pcs ordered for my son, I now spent additional and got correct powered glasses from local vendor - Promised return with refund PROMISE NOT KEPTbr...

I am buyer of lenskart, but when i ordered my lenses
order code [protected]
order code [protected]
from zirakpur store (140603)
SCF 3, GF, TULIP PLAZA, VIP ROA
THE STORE MANAGER(phone no is [protected]), gave me the appointment on 23rd feb 2022 how to use lenses as i m a first time user, by reaching on time with a small kid he asked to wait for another 45 min as his staff was not there in store, when i...

Myself dr shubham working in max hospital new delhi and I have bought a new glass in December frok lenskart with premium lenses today i noticed a crack in it and wen i visited select city walk mall saket new delhi lenskart store they behaved poorly and didn't changed my glasses. Please changed the glasses otherwise I'll sue u in court and lodge a legal complain against u....

I have visited the lenskart store in madurai and before ordering the items i enquired about invoice with my gst no incorporated so that i can claim gst input credit. in the store they also gave assurance that they will send email to the office and you will get the invoice with your gst. after confirmation front the store only i placed that order.

at the time of receiving the order i didn’t get the invoice with my gst which...

I placed an order on 8th feb for two eyeglasses, but one of them were of wrong eye power so i applied for exchange for it and till now the replacement order hasn’t even been shipped, i have contacted lenskart but they are not working on this issue, they’re so unprofessional they don’t even know what’s wrong with the order. I demand for the delivery of my order or i need refund and compensation for wasting my time and mental harrasment....

I ordered two specs from lenskart on 12 feb 2022, the expected delivery was on 16 feb but it got delayed so i contacted customer care, they informed me that my product will get delivered in 24-48 hours. On 19 feb 2022 when i checked the application, the application is showing the product is delivered but i did not recieve my product...