I paid a loan a time ago but they kept harrassing me through calls and messages, even they hacked my phone book and started harrassing my family, my relatives and friends without any reason. I mailed them about the issue and got a call. They asked me for proof. When i asked them to delete my account they said, Write a mail to us and we will delete. I wrote the mail 3 times and they haven't done the work. After sometime, i tried to call them for deletion of my account but they have no incoming enabled. Then i tried to contact them through whatsapp, and someone named trevor replied, he asked for my details and checked. I asked him to delete my account and he said mail us, I can't delete. I told him i have done that mail work several times and asked why a user can't delete his/her account? He simply blocked me on whatsapp. Worst service ever.
I don't want them to access or use my data that's why wanted to delete the account but they are not doing the job. A users privacy is at high risk until they delete the account.
Nov 11, 2023
Complaint marked as Resolved
Verified Support
Sep 20, 2023
mPokket Customer Care's response Hi Abhishek,
Our team has spoken to you & we believe your concern has been resolved.
Verified Support
Oct 01, 2023
mPokket Customer Care's response Hi Abhishek,
Our team has spoken to you & we believe your concern has been resolved.