Mswipe Technologies Complaints & Reviews

My user i'd is [protected]
Anil watch co
My complaint no is tbk01504504
To stop service and return mswipe device
to poor service and refund my security deposit
But company has no response

My user i'd is [protected]
Anil kumar (Anil watch co)

Tbk[protected] april) sim change not working

Tbk01140052 sim card issue not solved

Tbk[protected] जुलाई) system halt

Tbk01458146 sim not working (26 जुलाई)

Tbk01488935 system halt for device changes (3 august)

Tbk01504504 surrender device and refund clame (7 august)

Tbk01533515 without intimate close my ticket and again complaint against poor services and stop services, surrender device (12 august)

And so manny complaint numbers i have.

That's why your service is very poor, if you have no solution of customer complaints so stop your service and stop to taking service charges and sim rent that is not working. I don't want to continues yours services more.
Please refund my security deposit

Many time i send request to not continue your poor service. Discontinued my all services and refund my security deposit
I login my complaint against poor service and surrender the device, why you greedy peoples logout my complaint without resolving
My last warning to your company not cheat yours costumers, disconnect my all services and refund my security deposit, mswipe have no manners to handle customer's complaints.

I was approached by a salesman from mswipe technologies to avail credit card swiping services. I rented the machine at 350 per month and swiped a few transactions which were credited to my bank account within 24to 48 hours. The last transaction of rs.34900 has not been credited even after a week. Inspite of many calls and emails they are making excuses. I have sent email as per their instruction but thereafter unable to get any response. I do not even know if they are authorised to do such transactions nor if they are a genuine company

Hello,
I have given my request on 17/7 17 for surrendering my m swipe machine on your toll free no. And deactivate it. The executive gave me following complaint no. Tbk01428268.

He assured that some one from the company will collect my machine in 15 days and i will get my refund in a month after deducting my rent of 6 months.

Now till now you have not collected my machine. Can i understand theotive of the company for not responding after calling your executive for almost 4/5 times after 17/7.

Waiting for your prompt reply and action.

Regards
Dhananjay gaikwad
[protected] / [protected]
Email ; [protected]@gmail.com

I bought mswipe device on june 19th 2017. The sales person told the 1st month rent is free, if you swipe below rs2000 you wont be charged any commission and the deposit amount fully will be refunded if you cancel the device. But all the promises made by seller are false. They charged 1st month rent within 20days. I complained about this to customer care, i got reply as "sorry". After that i gave request to cancel my device on july 24th 2017. But on august 10th they again deducted rent from my account. Mswipe is a fraud company and they are cheating to customers.

I am using mswipe card machine for swiping purpose. Our company name is derma traders. It is noted that many occassions what ever the amount swiped bu costomers, is directly going to mswipe accounts and they are not releasing that amount. They are holding that amount with them saying some silly reasons. Please stay away from mswipe card machine because they are rolling your money

Find the below screen shot

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I have surrender the mswipe device last month and i gave complaint for deactivating before 4 months. From the date i gave complaint your call center people said that we will not collect any rental from now.

But last month your employee came and collect the device now even i don't have device but u people tried to take rent from my account and it was returned u people tried for 13 times and why u collect 100rs from my account.

After deactivating how can u take rent from my account without my permission.

Now for cheque return from bank side the put the fine of rs 5000.

And i have lost all my cibil score.

For your carelessness irresponsibility why should i suffer from all this.

I[censored] are not properly respond this time i have all the audio (All calls talked to your customer care), video (Your employee collected my device) and mails i will file the case in consumer court.

Regards,
Deepak chandran.
[protected].

On fri, jul 21, 2017 at 1:43 pm, mswipe helpdeskresponse wrote:
Hi sir/madam,

Thank you for writing to mswipe customer service.

As per your trail mail, we would like to inform you that, your request is in process, the concern team will get in touch with you shortly.

Still, if you have any queries feel free to write us on our e-mail id : [protected]@mswipe.com

We value your relationship with us.

[ offer:
Dear merchant, provide referrals and get 1 month rent waiver. For more details, please contact us on [protected]@mswipe.com ]

Thanks and regards,

Romanica ferrao
Team helpdesk.

On thu, jul 20, 2017 at 1:54 pm, infinity collections veppampattu wrote:
Dear sir,

Please read the previous mail

I have request three months ago but no steps has been taken

Really worst customer care service

And my device not deactivated upto now

I want refund amount for my device

Sir i hope u will take necessary step

Thank you

On thursday, july 20, 2017, infinity collections veppampattu wrote:
Mr arjun gupta

Today i called ur customer care they are saying that i registered the complaint on 19 th july only... But after that they are saying 5 th july from ur side called me and i didn't respond... I asked them that complaint registered on 19 july then how u said i didn't respond call on 5th july... For asking this simply they put the call on hold and after that they didn't replied...

Is this way your company giving training to your customer care team

How they are behaving like this and saying lie to the customer


On wednesday, july 19, 2017, mswipe helpdeskresponse wrote:
Hi sir\ madam

Thank you for writing to mswipe customer service.

We would like to inform you that your complaint regarding surrender has been forwarded to our concern department with complaint number tbk01436186.

Once, will get any update from our concern department, will update you through relevant media channels.

Your patience & cooperation in this regards will be highly appreciated.

Still if you have any queries you can write us on our e-mail id: [protected]@mswipe.com.

We value your relationship with us.

Thanks and regards,

Arjun gupta
Team helpdesk.

On wed, jul 19, 2017 at 12:59 pm, infinity collections veppampattu wrote:
Hi,

Still now no steps has been taken for my complaint and very worst customer care i called them yesterday night and i said i want to speak with ur senior or manager they said hold on and at last they cut my call and today also when i called they are saying the same answer that we will take steps in 48hours and i said i want to speak with ur manager or senior she said no one is there above me and i am the only person like that... Is that true ur call center person working without and supervisor or in charge...

And before one week or two week some one takes that he is in charge like that and said ur mswipe is deactivated and here after no rental will be collected but yesterday also u tried to take rental from my account... But unfortunately i left my account empty so i was returned and now from bank side they are going to collect return charge from account

Really for deactivating u will people wanted this much time ah

I want to know the customer care manager mail id...

Useless customer care

Even after like this mail how you people are not working and taking no steps

On saturday, july 1, 2017, mswipe helpdeskresponse wrote:
Hi sir/madam,

Thank you for writing to mswipe customer service.

We would like to inform you that your complaint regarding surrender has been forwarded to our concern department with complaint number tbk01272207.

Once, will get any update from our concern department, will update you through relevant media channels.

Your patience & cooperation in this regards will be highly appreciated.

Still if you have any queries you can write us on our e-mail id: [protected]@mswipe.com.

We value your relationship with us.

Thanks and regards,

Akshara rumde
Team helpdesk.

On thu, jun 29, 2017 at 1:20 pm, infinity collections veppampattu wrote:
My name : deepak chandran. R

Company name : infinity collections

My mobile no [protected]

I gave my cancellation request last month after that i called so many times to your customer care but they are only saying that we will process your request with in 48hrs and from another team they will call u... But u people are doing nothing.

I asked them that i want to talk to your supervisor, senior or manager but they are saying that we cant connect to them.

Nearly one month completed but for my complaint no step has been taken and i didn't received any call from your side and no person came from your side is this u will behave to your customer very very worst customer care

After my cancellation request u are taking rental from my account how can u take rental from account after my cancallation.

Cancel my mswipe asap.

—
?….. Thanks & regards,

Mswipe helpdesk team

Description: outlook logo black

Mswipe technologies pvt. Ltd.
Astral center, 9th floor, n. M. Joshi marg, byculla, mumbai - 400 011

(:[protected]Board),) :[protected]Direct) | helpdesk:[protected]

: www.mswipe.com | facebook: www.facebook.com/mswipe

—
?….. Thanks & regards,

Mswipe helpdesk team

Description: outlook logo black

Mswipe technologies pvt. Ltd.
Astral center, 9th floor, n. M. Joshi marg, byculla, mumbai - 400 011

(:[protected]Board),) :[protected]Direct) | helpdesk:[protected]

: www.mswipe.com | facebook: www.facebook.com/mswipe

—
?….. Thanks & regards,

Mswipe helpdesk team

Description: outlook logo black

Mswipe technologies pvt. Ltd.
Astral center, 9th floor, n. M. Joshi marg, byculla, mumbai - 400 011

(:[protected]Board),) :[protected]Direct) | helpdesk:[protected]

: www.mswipe.com | facebook: www.facebook.com/mswipe

Iam a retailer
We have your swiping machine with us
This is anand jain
Registered number ([protected])
We have complained for cancellation for our swiping machine on[protected] on [protected] @7.48 pm..

Till now they have not cancelled and to my surprise
They have deducted amount of rs. 1311.84 (350+350+349+63+199.84) from our account without any information to us, we dont know how.

What this happening please let me know
(Call me on [protected] anand jain dreamz properiotor)

I have swiped for 2 times for the same amount of rs. 30300 on 21st nov 2016. I was instructed to send invoice bills for both the transactions, i did the same, after that one amount got credited but the other amount was not credited till now.

I have mailed several times but no responses.

Today also i mailed.

So kindly look into this and take necessary action to transfer back the amount to the concern cardholders account so that u may avoid myself to proceed from any sort of legal actions...

I have got all the proofs of our customer care conversation recorded, even i have ur reply mail stating that the amt will get credited within 72 hours...

We have recently received mswipe machine but the installation person was not able to guide properly and not given advise that how to pair the device with mobile by bluetooth.
And how to do transaction due to which we are loosing our card sales despite of holding your renowned & latest edge technology.

On top of above we have created a complaint through your mswipe app.
A call have come and even with out resolution the complaint have been closed.

We have also approached the sales person who have collected the payment and documents from us.
But he is also not extending any help.

Seriously the experience is pathetic and can't be expected with your company.

Regards,
Bhavna sharma
[protected]
Chahat gifts & jewells
M swipe tid no. 42162014

Mangesh devi
[protected]@rediffmail.com
I mail application regarding cancellation of device of mswipe on 11 apr2017
I received mail regarding cancellation on 11 apr 2017 with complaint no tbk01136411 but still not take any action and i have still charged 350 monthly, till aug2017 every time person on call
Told that action will be taken in seven days but still not working today i told to mr. Uzair sayyed/sharukh mohmad mrs. Shash, they told same story.
Today mrs. Shash told that your rent not received but i have already debited bank without my consent

(2016) ko 2 swipe machine mswipe company se book karwayee thee, 1) longworth hospitality, 2) bwiched. 2 machine ke liye rs 6000+6000=ka chq mswipe ke naam se diya tha.
Per machine thik se kaam nahi karti thee, aur mswipe wale koi service nahi detey aur nahi koi response milta
Jiske chaltey date 13/07/2017 ko 2 mswipe machine, humne mswipe company ko return kardee
Device no: [protected] longworth.
Device no: [protected] b'wiched. Aj tak hamare account me refund nahi aya, company ko phone kartey hai to unka koi thik se reply nahi milta hai.
Prathamesh dani mo : [protected], [protected]

I've surrendered my device long back. But my account has been debited with so many 100s and 300s amount. I'm not sure how you people are linking my account with someone's machine. Kindly revert the amounts and delete my account numbers.

Delete my phone number and all the details that i'd given it to you when we were holding your device. I don't want to receive any messages from you.

Contact no. [protected]
Company name before surrendering the device: junction fashions
- karthikeyan l

Myself mr. Vikas kadam have purchased swipe machine (Application no. Appl[protected] from mswipe technologies p ltd. Sales executive mr. Balu yenkure his mobile no. [protected] fyr. I have issued him cheque of rs.1500 dated 24/04/2017 with cheque no.495382 and the payment got cleared. But still i have not received the swipe machine due to lack of their service. As per their engineer mr. Sachin chavan with mob# [protected] he has promised me that due to non-availability of swipe machine he will refund the amount within 15 days & even told to talk with sales executive mr. Kunal jadhav with mob# [protected] & later kunal promised that they will make the arrangements for refund. But this guy is the useless person i ever met from that day till now he is just making me fool.

I hope that company should take severe action against such employees who are the stigma to the company.

When the employees of such company is fraud i can't trust any more on this company. Yes the amount of my purchase is less but why should i waste on such fraud company. I will do whatever steps required to get my claim settled at any cost.

Regards/vikas

Mob # [protected]

No response from your end, done a transaction on[protected] for amount 8000rs through pay u money machine tid 3913700m
I have been complaining from last 2 weeks, trying to cal you people, mailing no response form your end. It's been 15days and still money is not credited to my account and from the customer account its already debited. Where did the money go.. One of the worst service you guys provide, no response for mail or call at all..
I need my money asap

I have made a swipe of 10500 on 28th december 2016 with a car rental company in chennai. First time they swiped it took so long for processing and the merchant had to cancel and reswipe the card again. First time i didn't get any notification so i thought it was a declined swipe, second time when they swiped it was successful and got notification from bank. After few days i checked my statement and found that there was two charges. So i contacted the car rental company and said that i have been charged twice, so they checked their statement and said that there is only amount credited to the account and they needed a week to check the issue with the card machine company (Mswipe). After a week i again contacted them and they were still saying that they haven't received the duplicate amount and that's the issue with mswipe. So i told them that i am going for a charge back from my bank side. I filed a charge back with mswipe through my bank. My back said that it will take 3 months for the process to complete. So i waited for 3 long months and finally my bank said that mswipe have informed them that i have made a purchase for 21000 and not 15000 (Which was a utter lie) so they are unable to refund the 10500 (Duplicate amount). So my bank said that the charge back was not successful as i have purchased for 21000 (I have made purchase for only 10500). So i got a poof from the bank that both the amount was credited from my account and went to the car rental company and showed them the proof, so again they contacted mswipe to release the amount which was on hold for more than 6 months, they exchanged emails and phone conversation, no use, no response from mswipe to release the amount. So i finally had to speak directly with mswipe, when i spoke to them they said the car rental company did not respond to them when contacted. So i asked them to refund the amount which was on hold and they said they need an email from the rental company. Again i had to go to the rental company and ask them to email them and waited for a week, no response and i didnt get the refund yet. So i finally asked the mswipe guys what's the final way to get refund. They said to use the mwsipe merchant app and refund the amount. Again i went to the rental company sat with them and refunded the 10500 (Hold amount) on 8th july through the app (I have taken a pic of the refund notification in my phone). The notification said to wait for 72 hrs for the process to complete. After a week again i contacted mswipe and the representative said that the refund have been processed and wait for 2 more days. I waited, no refund received to my account. Again i called and was informed that the guy will for the request once again and wait for another 2 days. Again i waited. No refund. I lost all my patience and called them and said that i wanted to a supervisor, they said they cant transfer the call, so i asked about the refund the guy said yes it has been refunded. So asked for a refund reference number, he place me on hold for 15 minutes and disconnected the call. I called them again and asked for the refund reference number again they placed me on hold for 20 minutes and disconnected the call. I totally lost my patience and called once again and after fighting for 15 minutes, i was able to speak to a supervisor. He asked me to send an email and i got a response that my amount will be processed in 4 working days (There was nothing indicating the actual amount of 10500 in the email just an amount). I replied to the email asking for a compensation for the amount which was on hold for 7 months and the disrespect and agony i went through when i called them. Again i got a response that my amount will be processed in 4 working days, and the 4 working days is over and here i am registering a complaint as i havent received any refund or response from swipe.

M swipe has illegally hold the 50000/- of mine from 19/07/2017 and are not paying back. Last 17 days i am calling to executive everytime they told baseless and different stories. I have submitted each and every transaction but they are not paying back either to me or to the customer, if this will go on beleive me you will not exist in market going forward. Even they dont bother that customer is having trouble becuase of this. They put on phone hold, neither transfer call to senior, nor he exclate the matter

Name santosh kumar
'new style furniture (Delhi)

I have done two approved transaction rs-53, 000/ and rs-67, 000/ on dated 19th july and 21st july respectively. But, yet the amount have been not credited into my account. Also i have done one more approved transaction on 29th may with rs-15, 000/ but yet this amount have been kept on hold.
This is worst company. This company used big amount customer's money and runs on market as my opinion.

Hello,
My company develops the apps and website package.
I have one of my client given me two project each costing around 24000.
So while payment the client made the payment for each invoice separately on mswipe on 14 july 2017.
On next day i got a message that due to duplicate transaction rs. 24000 is on hold. I contacted the support team and they told me to submit the invoice on the app and contact us.
I attached the invoices and contacted the customer support after that they told me to wait for 72 hours.
From last 8 days i am getting a reply to wait for 72 hours.
Very fraud company.
Please cancel my account and refund me my money.
Or else i will sue you in court and you will have to pay interest for the money used.
Such a fraud company using my money from last 15 days.
Dont go with mswipe.

My mobile no. [protected]

There was a customer payment received for rs.13478 more than a week against and payment put on hold for no fault o[censored]s or the customer... If the card is not allowed in our machine, why did mswipe allow it in the first place? Pathetic customer care too which promises 24, 48, 72 hours over multiple calls and email but all times have been busted. Absolutely pathetic and non-empathetic service. Has made us think twice about continuin with their services...

Sir,

On[protected]:53 pm i wrote to you

We have obtained the information about holding an amount of rs. 10260.00 in my honey flower consultancy services - mswipe account through our customer care executive mr. Imam.

Also we came to know one of customer mr. Kannadasan (Ph no. [protected]) no. 47, annai sathya nagar, ctc back side, ondipudur, coimbatore - 641 016 who used his karur vyshya bank visa card ending with 1201 for payment transaction of rs. 10260 against our company bill no. 86 dated[protected].

On the[protected] that customer had some other debits in his karur vyshya bank savings account from unknown manners. For claiming that unknown debits he wrongly complaint about the transaction done with us by him through our mswipe terminal.

This information we have collected from mr. Kannadasan on[protected] and he said sorry about this claim which he also dropped the claim from his bankers also.

For your immediate reference we herewith attached the bill no. 86 dated[protected] for the value of rs. 10260.00 billed to mr. Kannadasan.

Please hope as we are very proper in our financial transactions and belief we never used any immoral transactions in our mswipe terminal.

Attached : bill copy

And

Apr 12, 2017 at 5:44 pm mswipe wrote to me

Hi team,

Kindly look into the issue as the amount is been recovered against chargeback.

Me name : honey flower consultancy services
Tid : 42m06839


Hi sir/madam,

Thank you for writing to mswipe customer service.

We have forwarded your request to concern department. Our concern team will get in touch with you shortly.

Your patience & cooperation in this regards will be highly appreciated.

Still, if you have any queries feel free to write us on our e-mail id: [protected]@mswipe.com

We value relationship with us.

Thanks & regards,

John pawar
Hold response team


Outlook logo black

Mswipe technologies pvt. Ltd.
Astral center, 9th floor, n. M. Joshi marg, byculla, mumbai - 400 011
Phone:[protected]Board) |helpdesk:[protected]
Web: www.mswipe.com | facebook: www.facebook.com/mswipe

On fri, jun 30, 2017 at 1:25 pm i wrote to you

I have talk with our customer executive mr. Rasid on[protected] @ 13.04 pm about the hold amount of rs. 10260.00 in my account which has to credited to my account on[protected]. But still this time the amount is not sent to my account.

Also i have confirmed the card holder and card holder bank where they have dropped the charge back against this transaction.

Kindly send the amount as soon as possible. As we required this money for very needy hospitalization purpose. Please help.

Thanking you

Yours truly
N. Poovendrakumar

On fri, jul 21, 2017 at 18:15 pm i wrote to you

I have spoke with your customer care executive by 17.45 pm[protected] about the amount which is in hold is not credited to my account. He told normally it will take 0 to 90 days to settle the issue. He also request me to send the e mail to [protected]@mswipe.com for releasing the amount.

I once again request you to release the hold amount of rs. 10260 as soon as possible.

If any queries please wrote.

Thanking you
Yours truly
N. Poovendrakumar
[protected]
Proprietor
Honey flower consultancy services