Mswipe Technologies Complaints & Reviews

There was a customer payment received for rs.13478 more than a week against and payment put on hold for no fault o[censored]s or the customer... If the card is not allowed in our machine, why did mswipe allow it in the first place? Pathetic customer care too which promises 24, 48, 72 hours over multiple calls and email but all times have been busted. Absolutely pathetic and non-empathetic service. Has made us think twice about continuin with their services...

Sir,

On[protected]:53 pm i wrote to you

We have obtained the information about holding an amount of rs. 10260.00 in my honey flower consultancy services - mswipe account through our customer care executive mr. Imam.

Also we came to know one of customer mr. Kannadasan (Ph no. [protected]) no. 47, annai sathya nagar, ctc back side, ondipudur, coimbatore - 641 016 who used his karur vyshya bank visa card ending with 1201 for payment transaction of rs. 10260 against our company bill no. 86 dated[protected].

On the[protected] that customer had some other debits in his karur vyshya bank savings account from unknown manners. For claiming that unknown debits he wrongly complaint about the transaction done with us by him through our mswipe terminal.

This information we have collected from mr. Kannadasan on[protected] and he said sorry about this claim which he also dropped the claim from his bankers also.

For your immediate reference we herewith attached the bill no. 86 dated[protected] for the value of rs. 10260.00 billed to mr. Kannadasan.

Please hope as we are very proper in our financial transactions and belief we never used any immoral transactions in our mswipe terminal.

Attached : bill copy

And

Apr 12, 2017 at 5:44 pm mswipe wrote to me

Hi team,

Kindly look into the issue as the amount is been recovered against chargeback.

Me name : honey flower consultancy services
Tid : 42m06839


Hi sir/madam,

Thank you for writing to mswipe customer service.

We have forwarded your request to concern department. Our concern team will get in touch with you shortly.

Your patience & cooperation in this regards will be highly appreciated.

Still, if you have any queries feel free to write us on our e-mail id: [protected]@mswipe.com

We value relationship with us.

Thanks & regards,

John pawar
Hold response team


Outlook logo black

Mswipe technologies pvt. Ltd.
Astral center, 9th floor, n. M. Joshi marg, byculla, mumbai - 400 011
Phone:[protected]Board) |helpdesk:[protected]
Web: www.mswipe.com | facebook: www.facebook.com/mswipe

On fri, jun 30, 2017 at 1:25 pm i wrote to you

I have talk with our customer executive mr. Rasid on[protected] @ 13.04 pm about the hold amount of rs. 10260.00 in my account which has to credited to my account on[protected]. But still this time the amount is not sent to my account.

Also i have confirmed the card holder and card holder bank where they have dropped the charge back against this transaction.

Kindly send the amount as soon as possible. As we required this money for very needy hospitalization purpose. Please help.

Thanking you

Yours truly
N. Poovendrakumar

On fri, jul 21, 2017 at 18:15 pm i wrote to you

I have spoke with your customer care executive by 17.45 pm[protected] about the amount which is in hold is not credited to my account. He told normally it will take 0 to 90 days to settle the issue. He also request me to send the e mail to [protected]@mswipe.com for releasing the amount.

I once again request you to release the hold amount of rs. 10260 as soon as possible.

If any queries please wrote.

Thanking you
Yours truly
N. Poovendrakumar
[protected]
Proprietor
Honey flower consultancy services

I've raised complaint in march to return the device. Till june no response. Atlast machine collected on 30th june 2017 (After 3 months) and till date my money not refunded.

I raised complaint to customer care, there no one knows anything expect we will forward the request to concerned team.

No proper reply to my mails, even written mail to ceo manish patel.

Till date my amount not refunded, in turn today they have taken my money rs.1500+ rs.4200/- from my account using the cheque which i've provided to them at the time of placing the order.

Please some one help me to get my amount back

Dear sir
Mswipe technology has cheated with us for transaction amount which is done with them. They are charging more amount which is not in their deal. If we ask for refund they are playing game with us since past from 15 days if we call us to contact with head department they are ignoring us. So please take an strictly action on them for not cheating to other customers

With mswipe device when i use my mastercard it says "do not honor" this is happening with only mswipe device. When checked with bank it says device is offline state and check with merchant they say mswipe says all good i am not able to find the issue and whom to contact to get the issue fixed. One thing is clear that device has some issue as the card is working on other devices.

Help needed!

We swiped our customer card on 22nd june 2016. unfortunately the product has been cancelled so that we given request to redirect the payment to card holders account but today the date is 07.07.2017 the payment is not yet credited and no answer from mswipe. they are cheating. if called means it will take 48hrs or 24hrs telling bu no response. mswipe ur cheating the public. if you not reply to this complaint and not solved our problem means it will go big. please dont believe mswipe

dharshini - [protected]

With out any reason mswipe kept amount on hold (6th 7th 8th june transactions) customer care keep call on hold and simply disconnect call after 30 mins.
All the documents has been sent trough mail no reply from u people.
No one bouther about customer even @ hyd branch office.
If i had called mumbai ofc even no response.
I had sent documents to hold, hold response, hepldesk, carddisputes all the mail ids provided by swipe but still no response.
When i had visited branch office they make customer to wait for hours.
I had very very bad response with m swipe.

Registerd mobile :[protected]
Shop name:janakiram traders.

Very worst service and i have been following up with this people for withdrawing the services from last four months. but these people keep on deducting the payment from my account without using any single transaction. very very cheated people. simply looting our money inform of giving worst services. their customer care services also very very worst.

We had taken two transactions on the mswipe machines on 13/06/2017.

Both were above Rs. 1 lakh. In the app both transactions showed approved.
After not receiving the money in our account for 5 days and no intimation or coommunication in any form from mswipe, we started inquiring as to why this was. Found out our transactions were held for " high value " The company never told us this when we bought the machine and never sent us a email or sent us a message that this was being done. Only after we inquired they told us that we have to submit invoice copies for both these transactions.
On 19/06/2017 both invoices were emailed to [protected]@mswipe.com.

Today is 04/07/2017. We have still not received OUR MONEY. I call the customer care daily and every single day they say we will process your case in 72 hours.

I finally got a email response from [protected]@mswipe on June 29th, saying
"that we have received your invoice & same has been forwarded for verification purpose.Further just to inform you that the verification would be done within 72 hours.Once verification is done will release your payment in your account and will intimate you through relevant media channel.Your patience & cooperation in this regards will be highly appreciated."

Now it has been more than 120 hours since that email also and no sign of my money and no response from mswipe team.

it is 15 DAYS since i submitted the invoices. What kind of business is this? What kind of arbitary requirement is this? Why should anybody have to provide proof of transaction after it is approved. Holding money that is rightfully ours for more than two weeks AFTER SUBMITTING THE DOCUMENTS REQUIRED BY THEM

My registered number is [protected]

My Pos machine service was transferred to you from Payumoney. The International card payment was enabled while the macine was under Payumoney. International payment was found deactivated since you took over the service. My request is pending for long time to activate international card payment, but your customer service is horrible. Any one hardly pick up the phone. - DKPL APPLIANCES, MID: [protected] TID: 0370800M

I have done one transation worth of 2lacs in three transation as per the suggestion given by this call center people but even though they kept my payment on hold... We have submitted invoice copies too... These people will take 72hrs to validate the invoice... Y it takes that much time to validate... And there is no concern team to take up the complaints... This call center is no 1 worst service in the world... We can go to the consumer court for holding the payment with out proper reason... We can raise damage suit too on this worst swipe technology..
Suggest to not to use this machine...

I'm using mswipe machine for quit long time. Earlier my axis account was linked to the mswipe. But recently i have changed it to federal account and i have received the payments also. But on 25th june 2017, due to technical error from mswipe they have transferred my amount of rs.5400 in axis account which is not accepted because i have bad account relation with axis. This is breach of someones account. The got got into minus. I have lost my money due to their error. I want my money back from mswipe. If i have updated federal account then why did they transferred to other account. I need a higher hierarchy from mswipe to resolve this issue and give me my money back.

From the blunt edge.

SIR.
26.16.2017..swiping 1, 01, 000/-(one lakh and one thousand) from customer.still that amount is not credited to my account..please take action immediately to credit that amount to my account (kolumbu store)...thankyou

date-29.06.2017
place-oddanchatram
district-dindigul
state -tamilnadu
pincode-624619
bank-corporation bank/branch-oddanchatram

My name : Deepak chandran.R

Company name : Infinity collections

My mobile no [protected]

I gave my cancellation request last month after that i called so many times to your customer care but they are only saying that we will process your request with in 48hrs and from another team they will call u... but u people are doing nothing.

I asked them that i want to talk to your supervisor, senior or manager but they are saying that we cant connect to them .

Nearly one month completed but for my complaint no step has been taken and i didn't received any call from your side and no person came from your side is this u will behave to your customer very very worst customer care

After my cancellation request u are taking rental from my account how can u take rental from account after my cancallation.

cancel my mswipe asap.

I made two transaction of rupees 3255 from a mswipe pos machine on 8th june 2017 using two different cards.. At the time of transaction machine showed transaction declined but balance got deducted from my
Both accounts. Merchant voided that transaction and told me that i will get my refund in 4 or 5 days. Still i have not received my money. I called my bank branch they told me that after receiving refund from mwipe or retailer they will credit it in my account.. Retailer is saying talk to your bank from his side he has refunded the money..

These cunning m swipe peoples wont pay the money on time and wont response for the customers calls. With out any reason these cheaters will hold money and asks for unavailable documents and if we call customer care they will say its in hold department and if we ask for phone number they will say u can only contact through mail, if i sent mail there wont be any reply. As per there terms they should transfer the swiped amount within 24 hours. But these cunning fellows will transfer after one week or ten days that too you need to call and keep on send mails daily

Dear friends dont go for these cheating company's swiping machine. Instead of this try some other.

One of the worst call center and worst service, for taking your money you mey have hold these m swipe peoples legs. Becarefull

I have taken your swipe machine for my shop. Since i am unable to swipe on my machine because after swiping the card machine is giving the message of invalid mid tid.

Sir i hereby request you to provide a technication for solving my technical issue and. I am sorry to say that i have given complain before 7 days but you have not provided me the technication. I am calling you from seven days and only your executive are only telling that we will send technication in 48 hours.

Since you are showing that you didnt want customers to purchase yours machine. Sir now i am warning you that i want technication in 48 hours or if you can not provide me technition you collect my swipe and give me my security deposit of rs.2000.

Following is my user id.[protected]

Following is my complain number. Tbk01317144

Following is my machines serial number.[protected]

Yours faithfully
New saptashrungi agro services

Recently a customer paid 2500 rs via mswipe device by hdfc debit card.
And when i checked the transfer amount by mswipe into my current account. They only transfer rs 1766. This is completely cheating to vendors..

On given toll free number, no one is picking, very poor customer support, i want to cancel my account and refund my amount of 2 terminals of mswipe.

I do not want to continue with fraud company...

To, date 15/6/2017
M/s mswipe technlogy private limited
Head office – mumbai
Astral center, 9th floor,
N. M. Joshi marg, byculla,
Mumbai - 400 011
Telephone icon tel :[protected]

Sub: legal representation for not issuing the payment of transaction made on 9/6/2017 on mswipe pos machine through credit card

Dear sir,

This is to inform you...

Sir
I have activated an cash at pos service on my mswipe device on 10 june 17
At the time of activation of this service i was not told that there would be any charges for activating this service.
On 12june 17 i did a transaction of rs 1200/-and transaction was approved
On 13june 17 i got a massage from mswipe that rs 704/-has been sent to my bank account i was shocked to know this.
Rs 500/- was deducted from my transaction
I request you to kindly refund the money deducted
My tid 42051187
Aman collection
Cont no [protected]