| Address: Ghaziabad, Uttar Pradesh |
Hi,
This complaint is regarding my order no. 81293898. I placed an order through My Account on Myntra for 3 track pants, where 1st of all my delivery address was exchanged with some other customer in Gujarat. After getting that issue resolved, I received the wrong shipment of 3 T shirts. Though I spoke to one Customer Care Executive the same evening regarding the wrong shipment of products, she registered wrong complaint & also provided me the wrong information about their return policy. Thereafter, when somebody came to pickup the items at my home the next morning, as per the return request placed, he refused to collect those T shirts stating that he has return request of collecting track pants from my address (which I haven't received at the 1st place!). FURIOUSLY, I called at Myntra customer care for the THIRD time, when Ms. Arpita asked me to once again register a complaint regarding the whole issue along with the images of the wrong products shipped! Also, I was told that the return request would be processed further only if my issue gets APPROVED!
Therefore, I strongly recommend that strict action to be taken against Myntra & their logistics for such frauds as I can see many similar complaints lodged over here.
Myntra.com customer support has been notified about the posted complaint.