OneAssist Consumer Solutions Complaints & Reviews

Service request - 1651427

Incident description-
In the morning when i was going to take auto, i kept my phone in the pocket. When i was searching for the handsfree, i take out the phone from my pocket. While taking out, phone got drop on the road and back camera frame got broken. Rear camera is working but not getting clarity due to broken glass protector of the rear camera.

Concern:-

Service...

Dear sir/madam,

My handset got damaged and the insurance covered it. The process which i was told that i need to file a claim and then submit appropriate document, then representative will come and take the damaged handset and give another handset of same model.

Despite the commitment made to pick the damaged handset and deliver the same model handset to use for the time being, on monday i. E. Dec 19, it was...

My relationship number is 545886

And registered mobile nmber is [protected].

This is the worst kind of service i am facing. I was charged 500 Rs. extra at the time of renewal stating the renewal is of premium kind and i will get the handset in 12 working days.

I filed my claim on 14th november, nobody picked up my phone till 23rd november. I was promised a courtesy handset at the time of renewal,...

Dear SIr,
two months back may hand set damaged, then i registered a complaint in one assist on 19/10/2016
now two months over but not yet pick up my handset from one assist, Their executives kept my call on hold for 30 min or more and used to gave me fake commitments.
The irritating me, and not understanding my problem.

what should I do?

Regards,
Mohasin
[protected]...

My mobile was taken on july 27th 2016 for service and delivered of oct 18th 2016 and re picked up since it was not serviced properly on oct 20 2016 and still there is no response from them regarding my mobile not even updates whether the mobile is with them or not
My relation ship id with one assist is 638335 and mobile is mi4i
The company xiaomi is also not responding to calls and got this response from mi india
Delivery...

I have purchased mi protect one assist insurance and asked for its cancellation after 10 days, as per their terms If I cancel this policy in a month of its purchase, the money will be refunded within 7-10 working days. Its more than a months time and money not refunded. I am calling them daily and mailing them, they dont reply to the mails and calls they say issue being escalated, but are not resolving it. I want the resolution immediately....

I placed a claim request for my Redmi Note 3 phone on 16th November.

Device Claim – Service Request # 1653821

Phone is not charging and now become DEAD. Dead phones are now not covered as part of Insurance!!

On 3rd Dec, I received an email the insurance company has denied the claim.

The insurance company is constrained to deny the liability basis the following reason:
THE...

I gave my mobile for repairing to your company for which I received a mail regarding the claim amount for the repairs.
The amount is Rs.22075/-.My question is how can the repair cost exceed the market value of the same mobile?
While buying the mobile insurance, nothing was mentioned about BER or terms and conditions related to it.
Today the insurance company is deducting 30% depreciation which is very much unfair.br...

Respected Sir,
I have already called to discontinue my plan before one month, but my plan was not discontinued and fee is debited from my card. When I am not interested in this plan and already told regarding this, then why my card is debited ? So please refund my fee and discontinue my plan urgently.My no is [protected] and I am using HDFC credit card....

I claimed the warranty of my phone 6, October, 2016. Screen of redmi note 3 was damaged its been 2 months now and still the due date is getting delayed. they are blaming the mi company for it as they are not having spare part. i want to know as i have paid the money of insurance to one assist and not mi so it should be duty of the one assist to make sure that spare parts are available. if they are not sure of the specific company why are...

My service request number is 1612130. I purchased my phone from mi.com from[protected] and i replaced that phone from mi because of manufacture fault with in a week after purchasing. My replaced phone came to me[protected]. I insured my phone from one assist at the time of purchasing. After 15 dayes my phone got accidental damage. I called to one assist and gave the detail. They told me that you did not update the phone imei number from our...

On dated[protected] my phone damage in an accident. I have call in oneassist customer care for mobile damage claim on the date[protected]. I have atteched my document in claim id no. 1631785 on[protected] & receive the confirmation sms. But oneassist agent come on[protected] for pick up the phone. I have alredy pay file charge. Also i have received confirmation sms form the mi authorized service center that your xiomi divice so no. Wxin[protected]...

Hi,

Service request : 1606417
With reference to the above service request, my claim was accepted on 17th october 2016, and i was told that my phone would be returned in 15-20 days, and its been over 2 months that i sent my phone for repair.
I have called up your customer care for over 30-40 times and all they say is that “ your phone is due on 1st december “ and this seemed to continue even after 1 st december,...

Dear gagan maini ji,

Regarding to sr#1540269

I am appalled at the unresponsiveness since four months even after calling multiple time to call center with a genuine and customer impacting issue. Nothing has been done so far. They assured a call back many times which didn't happen in spite of my reminder simple extending the committed date of my handset delivery. Writing this to you to grab your attention to the...

They collected my phone two months back. I expected my phone to be repaired and safely returned to me. But they told that my phone cannot be repaired though it was insured. They said the justification provided by me was inadequate. And hence the rejected my claim. That was disappointing but i accepted it. I expected my phone within seven working days. But it has been like two months now and i'm still waiting for my phone. This is awful. It's...

I had submitted my laptop for repairing purpose to Oneassist more than a month ago. Since last 14 days the company haven't responded to my issue and is just giving future dates for the process. I have called atleast 15 times in these 5 days n they are just giving me extra days for the process. They had mentioned to process it in 5-7 working days but its been 14 days they haven't done a single thing....

I not at all registered any wallet items for coverage still one assist team deducting the amount. Request to cancel one assist and refund the amount. Same deducted without any intimations
Pls cancel one assist and refund the amount. Already paid amount for 1 year without any product coverage. One assist not useful for me.

Relationship no 653870

Regards
Gopi K
Mob [protected]...

I gave my phone for screen damage repair. They calls me that your phone is replaced by the company i asked about the model that escalation department guy tells me that they replaced it with the same model which you send for repair (Yu yureka plus). They dispatch my mobile after around three months and when i checked model is not correct they send me yu yureka in place of yureka plus. And now its more than 2 months they are telling me that...

I bought Xiomi Redmi Note 3 which was covered under MI Protect powered by One Assist. I had Liquid damage too covered under that part.

My Mobile was liquid damaged in September. So I went ahead and filed a claim. They took one month to pick up my phone.

Then after 2 to 3 weeks I was informed that my claim was rejected by their Insurance Provider.

Now,
1. I bought insurance from One Assist...

My claim id is 1640267. This claim was raised on 9th Nov and on 15th they collected my phone. As per process they should accept or reject claim in a week but after repeated follow up with call center around 28th of Nov they told your claim is under process. I got a call from service centre, saying my phone is still under process. This thing i am listening from last 1 month.
No problem, they peoples are taking me very lightly. But need...