OneAssist Consumer Solutions Complaints & Reviews

Address: 788006

Oneassist Consumer Solutions — Eactivate ONE ASSIST PLAN and refund my money asap

1 Review
Ma Malleswara on Jan 6, 2017
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I unable to understand the fact that the funds have been deducted from my account of Rs. 1799/- which i have clearly told the associate to i dont need ONE ASSIST PLAN service, though one your associate has activated the service. and i came to know this information on 3rd Jan, 2017 because "one assist have deducated the funds from my account. i am trying to reach one assist customer service many times but there is nobody to answer my query or to address my claim

since i am not aware of the fact that they have activated the one assist plan, although i have told them not needed the service, the message i have received was on dated 3rd jan, 2017, and these guys were activated the plan for the year 2017 as well, please cancel this plan and refund my 1 years amount which i didnt even agreed for the same with "one assistant service."

I dont need ONE ASSIST PLAN service and please refund my amount for the same whihc you have deducted for 2016 and 2017

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 560066

Website: oneassist.in

I unable to understand the fact that the funds have been deducted from my account of Rs. 1799/- which i have clearly told the associate to i dont need ONE ASSIST PLAN service, though one your associate has activated the service. and i came to know this information on 3rd Jan, 2017 because "one assist have deducated the funds from my account. i am trying to reach one assist customer service many times but there is nobody to answer my query or to address my claim

since i am not aware of the fact that they have activated the one assist plan, although i have told them not needed the service, the message i have received was on dated 3rd jan, 2017, and these guys were activated the plan for the year 2017 as well, please cancel this plan and refund my 2 years amount which i didnt even agreed for the same with "one assistant service."

I dont need ONE ASSIST PLAN service and please refund my amount for the same whihc you have deducted for 2016 and 2017

One assist id number: SR[protected]
My Mobile Number: +91 [protected]

Feb 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Korukonda,

We regret for the inconvenience caused to you.

We have already registered a request vide service request number 1732740.

Our cancellation/retention team will get in touch with you within 48hrs for further proceedings.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,

Team OneAssist

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Address: Agra, Uttar Pradesh

Fake Company and poor services

I am getting the call from one assist team again and again from 27 dec 2016 that your mobile has been delivered. But still it is not delivered and now i am filling a case on these guys under fraud because every time i called these guys have one answer escalated to higher authorities. But my dear what your higher authorities are doing.

I am really fed up from one assist

My registered no is [protected]

May 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Singh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We will keep you updated with the tracking details of your the handset delivery shortly via sms and email.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist.

Jan 11, 2017

Updated by inderdeep06 Still i haven't got any response and am leaving city by 14. After that not be available and who is responsible for this inconvenience. Now its enough you guys will never resolve my problem and let me now knock the doors of court. Then you will listen my problem

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Address: 110096

My positions of calmness has lost its limit m hearing the same #### again n again that my claim is not approved till yet same was told me when i filled the claim that the approval is not here yet n now after taking my phone you are saying the same thing. that the approval is not yet come. u are an insurances company or doing some thing fraud u are an insurance company yourself then from whom u have to take clams from m hearing this #### crap from 3 weeks that my approval is not done till yet. anyways that is not my problem its yours. i need my phone back arr else you have two option ether a get my phone as soon as possible arr m gonna file a case against you people of fraud n cheating clients n bad services in consumer as well as in a criminal court i have all recording of your costumer care executive. one is the example below. your executive as no response n are not responsible at all. so it is better for u n your company to give back my device or else you are gonna suffer in delhi. courts. n ya one more ever time i wish to talk to your senior executive it never comes on phone guess u dont have one so plz stop pretending it up. this is also in the recording. i have call in which i have been on hold till half n hour. you better watch it now.

Feb 13, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We regret for the inconvenience caused to you.

For us to help you with a resolution, request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,

Team OneAssist

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Address: Lucknow, Uttar Pradesh, 226001

Is this company making a joke out of their customers or what. I deposited my handset on 26th november and my handset was handed over to the service center between 26th - 1st december 2016 and one assist took 18 days to update this on their system. Finally on 19th december they were able to update it. After this they raised the claim for my handset which had a damage screen and display. This claim decision is still in pending status and customer...

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Address: Hyderabad, Andhra Pradesh, 500018

Website: Oneassist

I am taking the insurance for my handset, but when i claim theydo not support . whenever i take two time insurance on one handset, first time they rejected insurance holder is miner . I take other insurance but again they give me some excuse and rejected the claim after 40 day. It is totly a fake company pl support me against this type of fraud company
Thank u

Feb 3, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Shivani,
Greeting from OneAssist...!

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
Team OneAssist

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9

9941142912

from Delhi, Delhi

Jan 4, 2017

I have HDFC bank credit card.One assist has been activated in my account and debited 1799 without my permission.i want it to be refunded.i called one assist security app customer care twice they tried to convince me to accept debited amount and go for its activation, I told to deactivate and refund my money.

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Dheerej Vasudevan

from Aluva, Kerala

Jan 5, 2017

My Name id Dheerej V, But it is mistyped as Dheeraj U in the account. My email id is [protected]@gmail.com and it is also misspelled. I want to correct my identity. My relationship no. Is 1592197 and my mob no. Is [protected].

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Address: Mumbai City, Maharashtra

Copmany is fraud. Promise to deliever handset within a month but still its been 2 months. I doubt my mobile phone is not safe with them. Either they have lost it or something else. They dont even provide nodal officer number or any other contact way to there high responsibility staff. My complaint id is 334985. I had a talk witg mr. Ahuti senior customer care staff number but he does false promise. I had a talk ms. Kajal. Social media assistant but still no response. Just a cheater company. In process to file a suit against them.

Feb 3, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Jeevan,
Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

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Address: Bundi, Rajasthan, 323603

Mera non servise aria hone ki vjh se mobile mene insurance company ke approval ke bad servise center pe tik krva liya h or mene 5300 rs de diye h
plz muje mere claim ke 5300rs jldi refund de
me mail ke sat servise center ka bill or cancel check bej diya or vo 24.12.2016 ko aapko mil gya fir bi aapke yha se bola jata h ki abi hme nhi mila jbki me confrm kr cuka hu isko
19.122016 ko bola ta kiclaim ke pesa 7 day mere ac me dal denge pr nhi aaya fir bola 2 din me fir bi nhi aaya
aapko claim ka pesa nhi dena ho to saf mana kro
jut kya bol rhe ho
plz jldi refund kre
mera relationship no 1286181
Ajay Kumar
[protected]

Feb 3, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ajay,
Greetings from OneAssist...!

Apologies for the inconvenience and appreciate your patience. We are working on your case and we will keep you posted on the development on your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

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Address: 600090

Website: [email protected]

I applied a kotak bank credit card. One assist has been activated in my account and debited 1299 without my permission. I want it to be refunded. I called one assist security app customer care twice they tried to convince me to accept debited amount and go for its activation, i told to deactivate and refund my money. Customer care told me manager from mumbai will call next day. He told it's benefit and tried to convince me. When i told i am not interested and refund my money. They told it has been activated for this year, may be you can cancel it for next year. But i didn't ask for it i didn't activate it

Feb 3, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Syed,
Greeting from OneAssist...!

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
Team OneAssist

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Address: Fatehabad, Haryana, 125053

Website: oneassist.in

One assist is a fraud company. I chose mi protect for my redmi 3s prime. But then i came to know about its pathetic service. So, I canceled it after 2 days of activating i. e. on 12-dec-2016. Customer service told me that my money will be refunded by 7-8 days.But since today the money is not refunded. Now they are saying that we have processed your refund in your account. But no money has been deposited in my account by them. They cheated me. My relationship id is 1544915

Feb 3, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sheetal,
Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No. 1705376 & the refund will get reflected in your account within maximum of 4 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
Team OneAssist

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Address: 560076

The service is very very worst.
They just took money to insure my phone and they have only kept it.
The service really sucks.

In spite of this I politely asked them to return the un-repaired handset but I am not sure why they are not sending it back.

I followup with them daily but doesn't help.

I placed request to send back the handset at least 5 times so far and still counting, each time I call they will give a new request number but mobile never came back.

It is been more than 4 months this story is repeating, pathetic company.

Contact[protected]

Feb 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2016

OneAssist Consumer Solutions Customer Care's response Dear Sanjeeb,
Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We have arranged for the delivery of the unrepaired handset. We will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

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Address: 411038

Website: wrong date of birth reflecting

My relationship number is 1418775 and date of birth is 11/07/1979
The same is reflecting in the name of mr. harish deshpande.

Please sort this out on high priority . attached herewith is my PAN for evidence.

Kindly add the correct information in my oneassist profile on priority. This wrong info would create a hell out of problems in case any service required for my new phone purchased on 15/12/2016.

+1 photos

Jan 30, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2016

OneAssist Consumer Solutions Customer Care's response Dear Sumeet,
Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case. We will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

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Address: Bangalore, Karnataka, 560037

Website: oneassist.in

This is one of the worst company I never came across, first thing is they are unnecessarily quoting reason instead of repairing handset. In spite of this I politely asked them to return the unrepaired handset but I am not sure why they are not sending it back.

I placed request to send back the handset at least 5 times so far and still counting, each time I call they will give a new request number but mobile never came back.

It is been more than 2 months this story is repeating, pathetic company.

kiran nagaraja Cust : 917168 _ Membership ID: [protected] _ Sr.No. : 1644520

Feb 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

OneAssist Consumer Solutions Customer Care's response Dear Kiran,
Greetings from OneAssist...!

We would like to inform you that the handset estimate was received by us from the authorized service center and as the case was declared as BER from the insurance company, we will be refunding the amount to you. As per the policy in case of BER the handset is to be retained by OneAssist only. If require we can help you with the estimation copy too.

Request you to please help us with the original invoice of the handset and the cancelled cheque with your name mentioned on it and send to the OneAssist address given to your registered email id.

Should you require any further asstiance, call us on[protected] or write to us on [protected]@oneassist.in

Regards,
Team OneAssist

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Address: 132103

Website: www.oneassist.in

This One assist company is a bogus company. They are just harassing the customers. Service Request number 1632119 has been logged on 2nd of November and My phone was picked up on 19th November. At 23rd November I got Intimated that they are submitting the repairing quote to National Insurance Company, there Insurance Provider.
After one month they said my claim is been rejected for a nonsense reason. If i have to take care of my phone then why I should take an Insurance? After rejection i requested them to deliver my unrepaired handset, but still they are taking a long hell time now.

Jan 29, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

OneAssist Consumer Solutions Customer Care's response Dear Abhishek,
Greetings from OneAssist...!

Apologies for the inconvenience caused to you. We would like to inform you that the insurance company decision is the final decision. We have arranged for the delivery of the unrepaired handset. Should you require any further assistance, call us at[protected] or write to us at [protected]@oneassist.in

Regards,
Team OneAssist

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: oneassist.in

Service request - 1651427

Incident description-
In the morning when i was going to take auto, i kept my phone in the pocket. When i was searching for the handsfree, i take out the phone from my pocket. While taking out, phone got drop on the road and back camera frame got broken. Rear camera is working but not getting clarity due to broken glass protector of the rear camera.

Concern:-

Service provider picked up my handset on 29-nov-2016 and today is 22nd-dec2016, i have not received any update about when i would receive my handset back after repair.. Called many times on toll free number, oneassist is saying they have not got any response from service centre about the due date.
My concern is why they are harassing customer since 1 month. If part is not available or what ever the reason, they should update accordingly...

I want my handset back.

Jan 26, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

OneAssist Consumer Solutions Customer Care's response Dear Nidhi,
Greeting from OneAssist….!

We have received the due date of 5th January '2017 for your claim from service center, your handset will be delivered post 48 working hours after receiving the handset from the service center.

Provided due date was given by authorized service center which was intimated to you from OneAssist.

Note: - Due date from the service center may change depending on the parts availability of the handset.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

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Dear sir/madam,

My handset got damaged and the insurance covered it. The process which i was told that i need to file a claim and then submit appropriate document, then representative will come and take the damaged handset and give another handset of same model.

Despite the commitment made to pick the damaged handset and deliver the same model handset to use for the time being, on monday i. E. Dec 19, it was not done.

Handset was picked on dec, 22 only and no handset was given in exchange at all. As i was not at home, i was told by my wife later and when i called the customer care, i was told very rudely that it is not oneassist fault and the other handset will be given only after 7-10 days later.

What kind of pathetic service is this?

I never expected this level o[censored]nprofessional service done from oneassist. I had heard good words from others about the company but my first hand experience is way too poor.

Let me know what is being in this regard at the earliest. I need the handset not 7-10 days later but within 1-2 days.

May 10, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

OneAssist Consumer Solutions Customer Care's response Dear Pankaj,
Greeting from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Jan 20, 2017

Updated by spankaj Dear Remarkable team OneAssist,

firstly my service request no is 1696833.

In continuation to the above, after picking the handset on dec 22, 2016 and not giving any replacement handset. despite my several mails every 2-3 days, my question was knowingly ignored and no proper response was given in relation to the time frame when i will get my repaired handset.

few days back i was told it is being sent to insurance company, and i will be intimated then. Today i am being told that insurance has been declined giving reasons that i had not taken good care of the handset. what kind of absurd logic is being given just to save your insurance claim and cheat the subscribers.

But i thank a lot to the "great team oneassist" for waking up from deep slumber and taking the time and lot of pain to inform me about the denial of the claim.

It has been the most pathetic experience of my entire life to get an insurance from your "great company" No one even bothered to inform in details about the terms and conditions of the contract in detail.

Your mentioned reasons literally seems to show your motive of cheating the consumers and making money by continue doing fraud with subscribers. Now i understood how you people are actually making money.

Please send me the details of the contract where it has been mentioned what you gave me the reason of denial. i want the copy of the same.

i also want the money back as well.

AND PLEASE BEWARE ALL THOSE LOOKING FOR ANY KIND OF INSURANCE FROM TEAM ONEASSIST, NEVER EVER TAKE THE SERVICES OF GREAT TEAM ONEASSIST.

with warm regards,
Sandeep
[protected]

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Address: Gurgaon, Haryana

Website: www.oneassist.in

My relationship number is 545886

And registered mobile nmber is [protected].

This is the worst kind of service i am facing. I was charged 500 Rs. extra at the time of renewal stating the renewal is of premium kind and i will get the handset in 12 working days.

I filed my claim on 14th november, nobody picked up my phone till 23rd november. I was promised a courtesy handset at the time of renewal, which later i was denied saying you do not provide courtesy handset.

Now it has been a month there is no response. Whenever i call for my phone status they do not give any proper response and say the same thing the decision is pending.

I have started the process of filing the case in consumer court. If i do not get a proper response and the exact date my replaced handset shall be given back to me, i will without any doubt send you a notice as i have all the recordings of your employees hanging up the phone, renewal guy charging 500 extra for 12 day strict replacement policy and many more instances.

- Vaibhav Singhvi

Jan 26, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

OneAssist Consumer Solutions Customer Care's response Dear Vaibhav,
Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

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Address: Sindhudurg, Maharashtra, 416520

Website: www.oneassist.in

Dear SIr,
two months back may hand set damaged, then i registered a complaint in one assist on 19/10/2016
now two months over but not yet pick up my handset from one assist, Their executives kept my call on hold for 30 min or more and used to gave me fake commitments.
The irritating me, and not understanding my problem.

what should I do?

Regards,
Mohasin
[protected]

+2 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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M

mayur002

from Anand, Gujarat

Jan 11, 2017

Hello friends and well wishers,

Please take my words very carefully and casuiosly towards the company called ONEASSIST solution private limited.

My mobile was given to pass a genuine clame of screen crack and without any consideration, they fooled me that, you wont claim insurance because you have broken your screen purposly.

Please do not take mobile insurance from this compay as they will never pass your claim and will prove that its your fault.
On top of that,
My mobile is with them since 2 months now and still waiting to recieve my mobile damaged, I have spend more then 150rs of phone bills and 200 emails to check and give my mobile back but there is no answer and everybody on customer care is fooling you around with different excusees.

PLEASE PLEASE NEVER BUY MOBILE INSURANCE FROM IS FAKE COMPANY AS THEY WILL NEVER PASS YOUR GENUINE CLAIM.

Note:-
My oneassist claim Number list:-
Old Service Request number :- 1640739
New Service Request number :- 1702711
One Assist Submit Phone date :[protected]
Rejected The Claim Date :[protected]
Today Date :[protected]

as per company policy my handset delivered to 7 to 10 days.

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Address: Chennai, Tamil Nadu, 600079

Website: www.oneassist.in

My mobile was taken on july 27th 2016 for service and delivered of oct 18th 2016 and re picked up since it was not serviced properly on oct 20 2016 and still there is no response from them regarding my mobile not even updates whether the mobile is with them or not
My relation ship id with one assist is 638335 and mobile is mi4i
The company xiaomi is also not responding to calls and got this response from mi india
Delivery has failed to these recipients or groups:

Ervice.[protected]@xiaomi.com
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

The following organization rejected your message: hkbox1. Mioffice. Cn.

Jan 26, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

OneAssist Consumer Solutions Customer Care's response Dear Mr. Mahendar,
Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

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Address: Mumbai City, Maharashtra, 400059

Website: www.oneassist.in

I have purchased mi protect one assist insurance and asked for its cancellation after 10 days, as per their terms If I cancel this policy in a month of its purchase, the money will be refunded within 7-10 working days. Its more than a months time and money not refunded. I am calling them daily and mailing them, they dont reply to the mails and calls they say issue being escalated, but are not resolving it. I want the resolution immediately. I am frustrated interacting with this company. Hope no body every buys anything from this one or trust their words.

Jan 9, 2017

Complaint marked as Resolved

Money is refunded.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

OneAssist Consumer Solutions Customer Care's response Dear Veena,
Greeting from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Dec 26, 2016

Updated by Veena Suruvu Relationship No. : 1451256

Dec 26, 2016

Updated by Veena Suruvu The plan has been cancelled on 21 nov 2016, My Insurance plan amount is Rs 599/-.
I haven't received any communication on this from you yet. Refund my amount immediately.

Verified Support

Dec 26, 2016

OneAssist Consumer Solutions Customer Care's response Dear Veena,
Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No. 1660762 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Jan 03, 2017

Updated by Veena Suruvu It's 7 working days now. I haven't got the refund yet.
You seem to just say 7 working days, and postpone it indefinitely and say apologies every time. Its a very bad way of treating your clients. Always making false promises.
Transfer my refund amount today.

OneAssist Consumer Solutions Complaints & Reviews

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OneAssist Consumer Solutions reviews & complaints page 190

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